How TEC’s Softw

Information/Instructions Reports Fit into

A TEC Software Yo
Comp
Project
enabling you to quickly
software solutions that
Whether you’re curren
company, considering a
enterprise software is s
Report is a time-saving
Summary: TEC Software Comparison Reports are give you a detailed, head - to - head your organization’s nee
functionality comparison between two or more software solutions of your choosing.Available in Because each TEC Sof
convenient HTML table and / or Excel spreadsheet format, TEC Comparison Reports are the features and functions
most complete lists of software features and functions you’ll find anywhere in the industry. document to assess you
TEC Comparison Reports show you how well the software vendors you select support each and software solution matc
every decision-making feature and function in an application area they serve: directly out the
box, through a partner, in a future release, or through customization, modification, or via third - place and you wish to c
party support. current ERP and the po
This allows you to easily compare solutions according to the functionality that is important to you will receive your c
your organization.You can quickly and easily analyze the precise differences between two or support for every featu
more software solutions, enabling you to select the solution that best matches your Compare this to trying
organization’s particular requirements. and functions found in
request their support le
levels. Such a project w
choose a TEC Software
research and legwork f
information, feature-by
which you choose to in
How TEC’s Software Comparison
Reports Fit into
A TEC Software Your Selection
Comparison Report fits into your enterprise software selection project by
Project
enabling you to quickly and easily run a side-by-side comparison of two or more enterprise
software solutions that interest you.
Whether you’re currently evaluating the purchase of an enterprise software solution for your
company, considering an upgrade to a solution currently in place, or assessing whether your
enterprise software is still fully meeting your organization’s needs, a TEC Software Comparison
Report is a time-saving and cost-effective aid for identifying which solution is the best match for
your organization’s needs.
Because each TEC Software Comparison Report is built on a complete list of all the possible
features and functions found in that category of software, you can use it as an organizing
document to assess your organization’s needs. You can also see how closely a given vendor’s
software solution matches those needs. For example, let’s say you have a current ERP solution in
place and you wish to compare it to a replacement ERP from a vendor. You can select your
current ERP and the potential new one and order a software comparison report. Within minutes,
you will receive your custom report, including full information about each product’s level of
support for every feature and function.
Compare this to trying to conduct this research on your own–compiling a full list of the features
and functions found in a given software category, contacting the vendors of interest to you to
request their support levels for every feature, and then compiling and verifying these support
levels. Such a project would add weeks or months to your software selection project. When you
choose a TEC Software Comparison Report from TEC, however, TEC has already done the
research and legwork for you. You’ll receive a custom generated report with complete
information, feature-by-feature, including support levels, from those particular vendors’ products
which you choose to include.
Rating Guide
Rating Value
Add-on Partner 80
Customization 40
Future Release 20
Modification 70
Not Supported 0
Supported 100
Supported by Partner 95
Third Party Support 60
Unrated 0

This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. M
help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service
management, contract management and creation, project and team management, Internet sales, e-mail response manageme
important technical criteria.

Customer Relationship Management (CRM) Knowledge tree

181. SALES FORCE AUTOMATION
181.1. OPPORTUNITY MANAGEMENT
181.1.1. Pre-configured opportunities home page and data records
181.1.2. Quick access to recently created, modified, or viewed opportunity records
181.1.3. Pre-configured opportunity list views (opportunity record subsets based on user-defined filter variables)
181.1.4. A workflow engine is available to help implement "best practice" opportunity management activities
181.1.5. Automatic assignment of probability percent of closing the deal based on the opportunity "Sales Stage" data field va
181.1.6. Opportunity data records can be associated with (hyperlinked to) the campaign records that spawned them
181.1.7. The total dollar value of an opportunity can be automatically calculated from associated product records
181.1.8. Multiple opportunity data record "layouts" can be defined to handle opportunities with different selling processes an
181.1.9. People (contact data records) and the "roles" they play in the purchase decision can be associated with (hyperlinked
181.1.10. Contract documents can be created using predesigned templates
181.1.11. Automatic creation of opportunity history records whenever key opportunity data fields are changed
181.1.12. Open and closed (completed) selling activities can be associated with (hyperlinked to) opportunity records
181.1.13. Free-form note records can be associated with (hyperlinked to) opportunity records
181.1.14. Documents and files can be associated with (hyperlinked to) opportunity records
181.1.15. Competitor detail records can be associated with (hyperlinked to) opportunity records
181.1.16. Competitor detail records can be associated with (hyperlinked to) the competitor's account and contact data record
181.1.17. An opportunity record can be associated with (hyperlinked to) the lead data record that spawned the opportunity
181.1.18. "Just-in-time" data capture that prompts the sales person to collect needed data at appropriate points in the selling
181.1.19. Configurable activity "result" codes capture the result of each sales step
181.1.20. A "primary" contact can be designated for each opportunity
181.1.21. If the opportunity is "lost" then the competitor who "won" can be designated
181.1.22. A "primary" competitor can be designated for each opportunity
181.1.23. Configurable "reason won or lost" codes are used to analyze why opportunities were "won" or "lost"
181.1.24. Configurable "Sales Stage" data fields are used to track where each opportunity stands in the sales pipeline
181.1.25. Support for one or more popular sales methodologies (e.g., Miller Heiman, Customer Centric Selling, etc.)
181.1.26. A variety of predesigned opportunity management reports are available for immediate use
181.1.27. A variety of predesigned sales reports are available for immediate use
181.1.28. Predesigned opportunity-related analytics (charts and graphs) are available for display on dashboards and reports
181.1.29. Predesigned sales-related analytics (charts and graphs) are available for display on dashboards and reports
181.1.30. PRODUCTS AND SERVICES
181.1.30.1. Pre-configured products home page and data records
181.1.30.2. Pre-configured product list views (product record sunsets based on user-defined filter variables)
181.1.30.3. Configurable product lists with pricing data
181.1.30.4. Product pricing lists can be designated active, deactivated, and "cloned"
181.1.30.5. Multiple types of prices for each product can be defined (e.g., standard, list, sales prices)
181.1.30.6. Electronic copies of actual contracts can be associated with a contract data record
181.1.30.7. Revenue-based price discounts can be defined and assigned to opportunity records
181.1.30.8. Product records are predesigned to be able to manage recurring revenue
181.1.30.9. Product detail records can be associated with (hyperlinked to) opportunity records
181.1.30.10. Within each opportunity record, the products (ultimately) purchased and not (ultimately) purchased can be indic
181.1.30.11. Services that are purchased can be associated with (hyperlinked to) project records
181.1.30.12. Online access to the company's published solution knowledge base to find solutions to their customers' problem
181.1.30.13. Predesigned product-related (sales pipeline, sales forecast, and sold) analytics (charts and graphs) are available f
181.1.30.14. PRODUCT TRACKING  Product tracking is the ability to follow a product through a development or sales cycle.
181.1.30.14.1. Predesigned products purchased or asset records that contain data fields such as serial number, date of purch
181.1.30.14.2. Product detail records that are associated with (hyperlinked to) an opportunity that is "won," can be automati
181.2. SALES FORECASTING MANAGEMENT
182. MARKETING AUTOMATION (This criterion contains 260 criteria below it)
183. CUSTOMER SERVICE AND SUPPORT (This criterion contains 63 criteria below it)
184. ANALYTICS AND REPORTING (This criterion contains 70 criteria below it)
185. EXTENDED CRM (This criterion contains 304 criteria below it)
186. PRODUCT TECHNOLOGY (This criterion contains 187 criteria below it)

© Technology Evaluation Centers Inc. 2023© Technology Evaluation Centers Inc. {year} This document may be used o
 This is a report sample of the first 50 of 1
The full report contains 1152 criteria and provides extensive information about vendor/provider capabilities.

Description
Salesforce vs SAP C4C CR
Supported via add-on products offered by partners
Supported via customization (changes to the source code)
Supported in a future release
Supported via modification (screen configurations, reports, GUI tailoring, etc.)
Unsupported
Supported as delivered out-of-the-box
Supported via an integrated partner solution
Supported via an existing third party solution
The vendor or provider has not yet submitted information for a rating

gement (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to
s, it covers marketing automation, sales force automation, customer service and support, partner
n, project and team management, Internet sales, e-mail response management, analytics, and

omer Relationship Management (CRM) Knowledge tree

and data records

d, or viewed opportunity records
portunity record subsets based on user-defined filter variables)
plement "best practice" opportunity management activities
cent of closing the deal based on the opportunity "Sales Stage" data field value
ed with (hyperlinked to) the campaign records that spawned them
an be automatically calculated from associated product records
s" can be defined to handle opportunities with different selling processes and data needs
oles" they play in the purchase decision can be associated with (hyperlinked to) an opportunity data record
ng predesigned templates
ry records whenever key opportunity data fields are changed
tivities can be associated with (hyperlinked to) opportunity records
ed with (hyperlinked to) opportunity records
with (hyperlinked to) opportunity records
ated with (hyperlinked to) opportunity records
 ated with (hyperlinked to) the competitor's account and contact data records
d with (hyperlinked to) the lead data record that spawned the opportunity
s the sales person to collect needed data at appropriate points in the selling process
ture the result of each sales step
or each opportunity
mpetitor who "won" can be designated
ed for each opportunity
s are used to analyze why opportunities were "won" or "lost"
re used to track where each opportunity stands in the sales pipeline
methodologies (e.g., Miller Heiman, Customer Centric Selling, etc.)
anagement reports are available for immediate use
re available for immediate use
tics (charts and graphs) are available for display on dashboards and reports
rts and graphs) are available for display on dashboards and reports

nd data records
duct record sunsets based on user-defined filter variables)
data
d active, deactivated, and "cloned"
uct can be defined (e.g., standard, list, sales prices)
an be associated with a contract data record
e defined and assigned to opportunity records
e able to manage recurring revenue
ed with (hyperlinked to) opportunity records
products (ultimately) purchased and not (ultimately) purchased can be indicated
ssociated with (hyperlinked to) project records
ished solution knowledge base to find solutions to their customers' problems
ipeline, sales forecast, and sold) analytics (charts and graphs) are available for display on dashboards and reports
g is the ability to follow a product through a development or sales cycle.
r asset records that contain data fields such as serial number, date of purchase, warranty end date, etc. are available Data about products o
ociated with (hyperlinked to) an opportunity that is "won," can be automatically associated with the account record (as assets or purchase

ontains 260 criteria below it)

terion contains 63 criteria below it)
contains 70 criteria below it)
criteria below it)
ains 187 criteria below it)

3© Technology Evaluation Centers Inc. {year} This document may be used only for internal purposes. Reproduction and redistribution ar
report sample of the first 50 of 1152 criteria.
ut vendor/provider capabilities.

Salesforce vs SAP C4C CRM Comparison Report

Customer Relationship Management (CRM) Software Comparison

Report

force.com - SalesForce.com Enterprise

SAP
Edition
C4C

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ses. Reproduction and redistribution are strictly prohibited.