UNIT 4

LESSON 1 DESCRIBING PRECESSES

READING

1 Read this text about customer service at North West Energy, and answer these questions:
1 Which words in the text mean:
a. to complete or do? ……………….. c. changed or improved? ……………………….
b. a plan or timetable of work?......................... d. permits or makes it possible?......................
2 How many jobs do North West Energy technicians do every day, on average? …………………………….
3 What are the advantages of the new improved system? …………………………………………………………….

2 Look at this diagram which show how the Work Finder works. Then reads the descrption of the process
below. Put the sentences in the right order.
GRAMMAR

The present passive

- structure
subject verb object

The company carries out 12.500 jobs

12,500 jobs are carried out by the company

subject verb (be + pp) agent
- We use the passive form when we don’t know, or it is unimportant, who has performed an
action. The passive is often used to describe technical processes, where we are more interested in
the process itself rather than who or what is responsable for it
- If we want to mention who or what has done something, we use the word “by”.
Examples:
Active Passive
We use a system called “power planning” A system called “power planning” is used
The Work Finder arranges the schedules Schedules are arranged by the Work Finder

3 Write passive sentences

a. A request for help / receive / Customer Service Departament
A request for help is received by the Customer Service Departament
b. This request / send / Work Finder
……………………………………………………………………………….
c. The details of the call / pass / Power Planner
………………………………………………………………………………
d. The work of the technicians / monitor / Power Planner
……………………………………………………………………………….
e. The work Schedule / arrange / and / the information / send back / Work Finder
……………………………………………………………………………….
f. The technicians / give / their schedules / Work Finder
………………………………………………………………………………
4 Complete each pair of sentences with an apropriate form of the verb indicated, as in the example. One
sentence is passive, and the other active.

SPEAK 1 English is spoken as a first language by nearly half a billion people.

My mother speaks very good English
MAKE 2 Canon ……………………………….. a wide range of high-tech products for the office and home.
The bodywork is Spanish, but the engine ……………………………… in Germany.
USE 3 We ………………………… this process to speed up production.
This software ……………………….. to detect errors in the system.
GIVE 4 This list of company rules …………………………… to every employee.
My boss …………………………. me a long list of things to do every morning.
ARRANGE 5 All our meetings ………………………………… at least a week in advance.
Her secretary ………………………….. all her appointments.
SHOW 6 This graph …………………………………. our results for the last quarter of the year.
Visitors to the company ………………………. The main factory, but not the high security block.
LISTENING
5 You are going to hear a descrption of another new automated system called “Veggie Vision”, for
identifying food items in supermarkets.

Listen to the first part and answer these questions.

1 What does Veggie Vision do?

2 Who is it used by?

3 What is the main advantage of the system?

6. Now look at the pictures and listen to the second part and answer these questions

- What happens when Veggie Vision can’t identify the ítem correctly?

- Which words or phrases are used to introduce the differnt steps?

…………………………
…………………………
…………………………
………………………..
………………………..
7. Now Combine words and phrases from A and B to describe how Veggie Vision Works.

A B
a photo select
the cashier compare with the database
information about size and shape show a picture
the correct ítem scan
the choice take
the product confirm
the product details record
First of all the product is scanned by the cashier. A photo is taken of the product, and ………………………………......
…………………………………………………………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………………………………………………………..
8.Write simple present passive sentence.
Purchase ……………………. / Samples ……………………. / Bundles …………………………/ Entreprenours …………………..
Payment terms ………………………………./ Handling fees ……………………………………………………
Leadtime ………………………………………….. / Bill of Exchange ……………………………………

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LESSON 2 COMPANY HISTORY

1 Look at these logos and answer the following questions.

1 Whose logos are they?
2 What products or services are they asociated with?
3 Are there well – know in our country?
4 Which logos are the most famous in our country?
5 Why are logos important?

THE PAST PASSIVE

 1 We use the past passive when:
- We don’t know, or it is unimportant, who performed the action
- We are more interested in the result of the action than who did it.
2 Past passive sentences structure
Subject verb object

Subject be (past simple)+PP agent

3 If we want to say who performed the action, we use the word “by”
Examples: The accounts were audited by “Reynolds” LTD
The accounts were not audited by “Reynolds” LTD

2.Make sentences with these words

A B C D
The telephone form Lee Tanaka
Sonny WAS discover Mark Zuckerberg
The penicillin WERE found Phill Collins and Robert Williams
The BEATLES WAS NOT invent Alexander Fleming
Facebook WERE NOT develope Alexander Graham Bell
The moon land For the first time in 1969

Example: The penicillin was discoved by Alexander Fleming

………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………
3. Complete these sentences with the correct form of the verbs
1. This problem………………………………………… by the CEO(Chief executive officer) of our company (solve)
2. The ICC montly meeting ……………………………………………… in Italy (carry out)
3. The anual award …………………………………………. to the best insurance company (give)
4. Unfortunatelly, the certificate of origin ……………………………………… on time ( not – send)
5. The new bill of lading for our merchandise ………………………………………. to the final report ( not – attach)
4. Write 5 past simple passive sentences with these words
Warehouse – Consumer Protection Office – retailers – customs broker – trade restrictions
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READING
Put in the right order the paragraphs of these article