JONATHAN

GONZALEZ
San José, Costa Rica · (506) 8948-5980
jdgonzalezarias.1996@gmail.com

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Engineering programmer with experience and knowledge in administrative areas and

Information Technology. Strengths include prioritization and implementation of
tasks within the required deadlines. A loyal and honest person who maintains a high
level of work and with great resilience in challenging environments.

EXPERIENCE
September 2022 – PRESENT
Chat Support Agent Sitel Costa Rica (Visible)
Chat support agent responsible for providing excellent customer service, technical support
and help to resolve any other questions of the moment regarding telephone and cellular
service (via chat). The documentation of the cases is also included.
November 2021 – August 2022
Customer Financial Service Agent Sitel Costa Rica (Verizon)
Financial representative in charge of providing optimal service in the area of payment
processing, payment arrangements, banking information, service reconnection and
specific tasks that include the use of financial and personal information of wireless phone
service clients.
2021 – October 2021
Accounting Assistant VERDE SUR S.A
Responsible for billing, receiving and storing fruit and vegetable product, bank
reconciliation and other administrative tasks.

2020 – 2021
Call Center Agent AVR Enterprise Costa Rica
Responsible for managing online technical support, offering information and advising
clients, answering complaints and making sales of goods and services.

2020
Customer Sales Supervisor VERDE SUR S.A
Responsible for managing the Chorotega wholesale market (client
service/customer-facing role), making new and existing client sales and providing
excellent customer service.
2015 – 2019
Exchange Student UIST
Educational program for Information, Science and Technology, four years internship
abroad.
2013 – 2014
Office Assistant VERDE SUR S.A
Responsible for the preparation of billing orders and quality control of products.

EDUCATION
Computer Science Engineering ̶ University for Information Technology and Science – The
former Yugoslav Republic of Macedonia (In progress)

CERTIFICATIONS
Advanced Database Systems Programming & English level
CSE UIST Certificate (72 ECTS credits) 2 years of major approved
Customer Service Certificate, (INA)

VOLUNTEERING
Red Cross EU 2015 Art and Culture volunteering, Educate Infants (Spanish-Teacher) Student
community work: collaborator in nursery school (2012)

LANGUAGE SKILLS
Fluent in English and Spanish ● Communication skills in Macedonian

TECHNICAL SKILLS
All versions of Windows platforms & web browsers, Microsoft Word, Excel, Visual,
Mongo DB and other software.

REFERENCES

• Glenda Araya Sánchez, ALQBO S.A, +506 8743 1311

• Fabricio Bravo Álvarez, PIMA, +506 6069 7299
• Katherine González, DXC Technology, +506 8308 6455