AL GIORGIO
GATCHALIAN
CONTACT
Mobile Phone:
+639166118938 or +639198050172
EMAIL: apascual272@gmail.com /
ap4338208@gmail.com
Home Address: 10b rd. 12, brgy.
Bagong Pag-asa Q.C.
CORE COMPETENCIES
Ability to communicate complex
technical context Capable of
being self-managed. Team player,
able to work closely with a few
individuals.
Excellent customer service, telephone,
oral and written skills.
Good written and oral language
proficiency based on the required
support.
Analytical trouble shooting skills Basic
knowledge or familiarity in ITIL
TECHNOLOGIES
Office 365
Active Directory/Azure Desktop/
Laptop Remotely Troubleshooting
Installation/Assigning of software
Share Point
CISCO Telephony
AWS
PASCUAL
Technical Support Representative
EDUCATION
Informatics International College – Diliman Philippines
2012-2015
WORK EXPERIENCE
TELEPERFORMANCE – Technical Support representative
November 2022 – Present.
IT Support of AT&T U-Verse – Helping clients on dispatching and deploying software
and hardware technical support to customers. Applying the process and procedures of
the work-flow given for resolving technical issues on customer devices such as TV,
Remote, Modem, DVR, ONT and other IT related machines within the organization
worldwide.
DXC Technology – Technical Solution Representative 3
June 2018 – October 2022
IT Support of JFC – Helping clients on dispatching and deploying software and
hardware technical
support to stores. Applying the process and procedures for resolving technical issues
on store
devices such as POS and other IT related machines within the organization
nationwide.
SM Supermarket – Marketer/Stock-man
2016–2018
Marketer for mid-sized company – developing report for distribution and
documenting/archiving
Solutions.
RESPONSIBILITIES
Log, validate and diagnose customer issues, on the full range of products and
applications used on the customer site. Providing the customer with a solution through
information gathering, analytical troubleshooting and problem research, or to route or
escalate the call to the appropriate resolution group. Escalation and management of
calls to agreed service levels. Excellent attendance and punctuality are required.
Being responsive to clients whilst following the principles and procedures of the
quality management system. Identify, analyze problems, and suggest improvements
identified in their own area of responsibility and implementing those with a recognized
business benefit.