Syed Junaid Hasan Hashmi

A – 521 Block D, Karachi, PK  +92 320-022-0275

 junaidhashmi094@gmail.com
linkedin.com/in/junaid-hashmi
Personal Details:
22/08/1995  Karachi, Pakistan  Pakistani
PROFESSIONAL SUMMARY
Experienced Support Coordinator with a demonstrated history of working in the consumer electronics industry.
Clear understanding of consumer behavior and Operations Management. Recognized consistently for performance
excellence and contributions to success in services industry. Strengths in customer services and technicalities
backed by training in electrical engineering and business administration.
AREAS OF INTEREST
 Project Management  After Sales Support  Marketing Management
 Operations Management  Reporting & Analysis  Power BI & Tableau
 Microsoft Office Suite with  Custodial & Client Services Skills  SQL
Word and Excel Programs
EDUCATION

2020 – Present Masters in Business Administration (MBA) at Institute of Business Management (IoBM)

2013 – 2017 Bachelors of Electrical Engineering at NED University of Engineering & Technology

2011 – 2013 Pre – Engineering at D.J Sindh Government Science College, Karachi.

WORK EXPERIENCE HIGHLIGHTS

02.2021 - Present Assistant Manager Services and Projects at GEMCO Pakistan

 Responsible for customer services operations countrywide. Looking after services

sale and services delivery.
 To enhance organization portfolio, managing all type of new installations/
relocations in efficient way
 Frequently present overall performance to our top management and discuss new
strategies for boosting performance level and optimizing organizational goals.
 Managing end to end Internal, External and Regulatory audits/ queried from data
provisioning to closure of the observations, with additional responsibilities of
managing projects & new initiatives.

02.2019 – 01.2021 Sr. Services Coordinator and SLA Business Development Executive at GEMCO Pakistan

 Looking after CRM and daily operations of RICOH Photocopier machines, BPC UPS,
IMMACULE Cash Counting Machine, and BROTHER Printers.
 Manage more than 40 engineers nationwide.
 Coordinate between sales and services for SLA and consumables sales lead
generation.
 Resource Planning & Territories Induction.
 TAT Management for all SLA / Non SLA Clients
 Strategic Planning for cost reduction & improvement of organization.
 Development of SOP’s and DOPM’s for Nationwide Services Team.
 Reporting & Analysis
 Preparation of Monthly & Weekly Performance Dashboards
 Compliance & Achievement of defined targets.
 04.2018 – 01.2019 Services Coordinator at Innovative Pvt. Ltd

 Coordinate and manage project tasks to ensure project delivery within allotted
timelines.
 Looking after OTRS and daily operations of Wincor Nixdorf ATM machines, APC
UPS and G&D Cash Sorting Machines, manage more than 30 Engineers of South
Region (Sindh & Baluchistan).
 Coordination with vendors and other departments for equipment requirements and Inter
discipline Communication.
 Monitor, control and manage business operations to meet customer expectations and company
goals Identifyproblems.
 Evaluate current operational performance and provide strategic plan for
improvements to achieve performance targets.

12.2017 – 04.2018 Services Engineer at Innovative Pvt. Ltd.

 Provide technical support & maintenance of ATM machine, cash sorter machine, ups and
inverter.
 Responds to customer complaints; evaluates and resolves problems of the customer; assists in
installing the equipment; analyses, inspects and reviews findings to determine the
solution.
 Offer off-site corrective and preventive maintenance as well as other after-sales technical
support solutions.

12.2016 – 12.2016 Intern at Schneider Electric

 Provide technical support & maintenance of ATM machine, cash sorter machine, ups and
inverter.

KEY ACADEMIC & WORK PROJECTS

Installation of MFC Printers at State Bank of Pakistan – GEMCO 2020

 Successfully installed multi-functional copiers and printers at State Bank of
Pakistan nationwide.

Installation of MFC Printers at Gerry’s Dnata – GEMCO 2019

 Installation of multi-functional copiers and printers at Gerry’s Dnata on rental and
looking its support and services nationwide.

Installation of VSS at Habib Bank Limited & Allied Bank Limited – Innovative Pvt. Ltd. 2018
 Installation of VSS on ATMs of HBL and ABL in South Region (Sindh &
Balochistan).

Prepaid Energy Meter with Theft Detection – NED (Final Year Project)
 Building a prepaid billing system using GSM modem and detecting internal and external
faults.

TRAININGS & CERTIFICATIONS

2021 DocuWare Application Consultant (DAC) & DocuWare Sales Advisor (DSA)
 Have done training in DSA and DAC at Docuware Academy.

2019 Certification in Industrial Automation & Control at The Automators Pvt. Ltd.
 Have done certified training program in PLC, SCADA and DCS system.
 EXTRA CURRICULAR ACTIVITES

2016 – Present Co- Founder at The Closet

 Clothing Brand.

2016-2018 General Secretary at MOSAIC–Society of Arts & Intellectual Culture

 Organized events for the promotions and representation of art and cultures
