PRELIMINARY PAGES

Preface

For three months from 3rd April / 2023 to 3rd July 2023, I did my Training at Munyonyo
Commonwealth Resort Hotel. My induction into two different divisions of Munyonyo
Commonwealth Resort; one of the country‘s best five-star hotels allowed me to practically
experience the world of hospitality businesses in Kampala. I earned good grace of the directors
of each division. In this report, I will describe my experience during the internship period. This
report contains the company profile, the functions of two different departments of the hotel I
trained in.

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Declaration
I Nabirye Samali declare that the information of industrial training report is due to the ability of
my personal research for basement source of Speke/ Commonwealth Hotel and it has never been
submitted to any institution for any award of certificate in catering and hotel management

Signature: ……………………………………………………

Reg. no: 228/2019/B/C/A/119

Date: ………………………………………………………….

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Approval
This is to certify that Nabirye Samali (228/2019/B/C/A/119) carried out her training under
supervision and guidance. Therefore this report is ready to be submitted

Field Supervisor (in charge of trainees at the hotel)

Name……………………………………………………….

Signature……………………………………………………

Date...
……………………………………………………….

(FOR INSTITUTIONAL REMARKS)

Academic Supervisor at the institute

Name……………………………………………………….

Signature…………………………………………………….

Date………………………………………………………….

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Dedication
This book is dedicated to my mother, Nabirye Victo and the entire staff of Jinja Vocational
Training Centre for the efforts they put in to see that I complete my internship successfully.

I also dedicate this report to the management of Speke Resort/ Munyonyo Commonwealth, my
fellow students and whoever helped me during my internship. May God bless you all

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Acknowledgement
I extend my special thanks to the almighty God who helped me to complete my internship
successfully.
I also thank the following;
My beloved parent for having given me tuition and industrial training fees, the principal and staff
of Jinja Vocational Training Centre mostly my lecturers for having supervised me during
training

Again I thank everybody who gave me piece of advice, encouragement and those who wished
me well during my training.
I lastly thank my fellow students for being in touch with me during the whole training and also
thank my trainers at Munyonyo Commonwealth Resort

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Abstract
If I sum up my internship experience in 150 words, I only have to mention the titles of the
contents briefly. It was 3 months of continuous learning from the experienced directors and
managers directly. In this report, I tried to illustrate the functions of each of the two departments
including the deviation from the standard benchmarking. Sometimes it is justified acting by not
following rules. I presented the organization chart of those departments, which differs from
organization to organization.
I will also include the guest satisfaction survey that will present guest attitude to check in to
checkout services provided by Munyonyo Commonwealth Resort
At the end, I will finish the report recommending probable solutions to the problems found and
suggestions to improve quality of service.

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Abbreviations/Acronyms
Back to Back: A sequence of consecutive group departures and arrivals usually arranged by tour
operators so rooms are never vacant; a floor plan design that brings the piping of adjacent baths
into a common shaft.

Bed Tax: A tax added to the price of a hotel room.

Benchmarking: Comparing results with similar tourism businesses or assessing the business
against an industry average.
.
Block: An agreed: upon number of rooms set aside for members of a group planning to stay at a
hotel

Booking: Term used to refer to a completed sale by a destination, convention centre, facility,
hotel or supplier (i.e. convention, meeting, trade show or group business booking).

Complimentary: No charge is made for the item or service offered.

Gateway or Gateway City: A major airport, rail or bus center through which tourists and
travelers enter from outside the region.

Gross Rate: Same as rack rate, the accommodation rate quoted to the public. Group, convention,
trade show, meeting and incentive rates are negotiated by the hotel and program organizers.

Group Rate: Negotiated hotel rate for convention, trade show, meeting, tour or incentive
groups.

V - Vacant
VC - Vacant Clean
VD - Vacant Dirty
VCI - Vacant Clean Inspected
OC - Occupied clean
OD - Occupied Dirty
ONL - Occupied No Luggage
C/O - Check out
S/O - Sleep out
OO - Out of order
VIP - Very important person
SA - Special attention
DND - Do not disturb
IDS - Intrusion detection system
SWOT - Strength, weakness, opportunity and threat
F&B - Food and beverage

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Table of Content

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