4/13/23, 10:47 AM Document 2654639.

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PRC:POZ: How to Change the from Email Address on Emails Sent to Suppliers? (Doc ID
2654639.1)

In this Document

Goal
Solution
  Defining What Appears in the From Field for Workflow Email Notifications: Procedure
  Setting Up for All Workflow Tasks
  Setting Up for a Specific Workflow Task
References

APPLIES TO:

Oracle Fusion Supplier Portal Cloud Service - Version 11.13.22.04.0 and later
Oracle Fusion Supplier Portal - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

GOAL

Requirement to change the from email address on emails sent to Suppliers from the Supplier Portal. Currently the from
email is donotreply@workflow.mail.us.cloud.oracle.com. Need to change this to donotreply@companyname.org so
Suppliers recognize and trust who the email is from.
 

SOLUTION

Defining What Appears in the From Field for Workflow Email

Notifications: Procedure
By default, the From field in workflow email notifications shows an email address without a sender name. You can't change
the email address, but you can specify the sender name. For example, if you indicate that Your Company is the text to
display, then the From field shows: Your Company <<your pod>.fa.sender@workflow.mail.<your data
center>.cloud.oracle.com>.

You can set up the sender name in application preferences for all workflow tasks, or have different setup for specific
workflow tasks. If not specified at the task level, the sender name setting defaults from the preferences.

Setting Up for All Workflow Tasks

To define the sender name for all workflow tasks that have no other applicable setup:

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1. Open the Administration tab. If you're not in BPM Worklist:

1. Click the Notifications icon in the global header.

2. Click More Details.

3. Click your user name and select Administration.

2. On the Application Preferences page that's on the Administration tab, select one of the Email "From:" Display Name
options.

Select to specify the text to display. Enter your value or leave blank if you want nothing to appear in the
From field.

Select Submitter to show the person who created the task.

Select Previous Approver to show the previous assignee in the approval chain. When the notification is sent
to the first assignee in the approval chain, the From field shows the person who created the task.

3. Click Save.

Setting Up for a Specific Workflow Task

To specify the sender name for a specific workflow task:

1. Navigate to the Notifications subtab in BPM Worklist for the task you want to edit.

2. On the Notifications subtab, click the Expand More icon.

3. Select one of the Email "From:" Display Name options.

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Select Not Applicable so that what appears in the From field depends on the application preferences that
apply to all workflow tasks.

Select to specify the text to display. Enter your value in quotes, for example "Oracle", or leave blank if you
want nothing to appear in the From field.

Select Previous Approver to show the previous assignee in the approval chain. When the notification is sent
to the first assignee in the approval chain, the From field shows the person who created the task.

4. Click the Save icon in the Tasks to be configured toolbar.

REFERENCES
https://docs.oracle.com/en/cloud/saas/supply-chain-management/18c/faicf/define-approval-
management.html#FAICF2839580
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