11:50 < 77121110523_Business_Communicati. “Tone” refers tothe feelings and responses ofa topic as expressed via language and tone of words. The ft step was to express yoursell I asnt ony what the speaker ssid was also how ha sad This term fs Useful lo remember wile considering {he overall concopt of apiece of information you are vrting.. How wil you create a {one that reveals your opinion, feelings, and reactions tothe given subject. The ‘second part deal wh language. Tha author naads to uflise cartan phrases and ‘words 1 convey the charactors voice. When wring, you must take an aucible tone ‘ad translate into words on the page. Concent and Application Claimietier ‘A. claim lta, also known as a letter of complaint isa convincing ltr issued by @ ‘consumer toa Business or agency to Inaicate a faut with product oF service ‘Tone of Claim Letter ‘Aways we in a courteous tone and avoid making threatening, angry, oe funny remarks, Remember that the person reading your leer was not erect responsieie tor anything that occurred A polte, caring cusiomer wil be more receptive and willng te please than an angry, accusing one. Customer service representatives may recve tens of thousands of eters every day, which means you must immediately gat othe stage so that they know exactly ‘what theyre dealing with befor they begin reading. If your leer i too lng or ‘ommplex. the roader wil proer to ship over leaving thom with a confused eonse of ‘he exact issue or desired resolution, Incorrect language and speling might have a negative impact on how your complaint is handled. You'leler should be short and impactive. Not to use any harsh or tough words, Inform them of the ways in which they may make you happy. Aller youve explained ‘what happened and how Rimpacted you bady, ifs as necessary to clay what may be done fo make you happy. Conclusion “The writer's perspecive doserto the lisener and the letters subject mater is referred to as tone. A demand for adjustments, such as a refund. substitute, or ‘compensation fr losses, usually begins a complain statement. pleasant geting ‘concerning the change or item, cn the ather hand, may be appressted. 4/6 100% 4