Professional Documents
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Guide
Emergency Management Training Unit
Northern Territory Emergency Service
1. Remain the property of the Northern Territory of Australia (“the Territory”) for and
on behalf of the Northern Territory Police, Fire and Emergency Services
(“NTPFES”).
2. Must only be used for official NTPFES purposes.
3. Are provided to you in the strictest of confidence and are to be held on trust for
and on behalf of the Territory. They must only be used for official NTPFES
purposes and are returnable upon demand.
4. Except for official NTPFES purposes, must not be reproduced, stored or
transmitted in any form, or by any process, or communicated to any person,
without the prior written approval of the office holder specified below.
© Northern Territory of Australia for and on behalf of Northern Territory Police, Fire and Emergency Services.
Copyrighted materials, if any, reproduced herein are used under the provisions of the Copyright Act 1968 as amended
or as a result of approval or permission granted by the copyright owner.
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any
electronic means, mechanical, photocopying, recording or otherwise without the prior written permission of:
Commander/Director
NT Police, Fire and Emergency Services College
Acknowledgement
Front Cover Image NTES WebEOC Guide - 2016
The NTPFES acknowledges Australian state and territory Emergency Services and Emergency Management
Australia for their assistance in the development of the training materials and for the permission to use such material.
PART 1 ........................................................................................................................................... 4
Introduction to WebEOC ...............................................................................................................4
What is WebEOC........................................................................................................................4
WebEOC Login Access ..............................................................................................................5
Control Panel ............................................................................................................................ 10
Boards ...................................................................................................................................... 12
Additional Boards...................................................................................................................... 12
Additional Boards – Agency Status Board................................................................................. 13
Menus and Plugins ................................................................................................................... 14
Web Links ................................................................................................................................. 14
Web Links > News .................................................................................................................... 14
File Library ................................................................................................................................ 15
Emergency Plans and Special Plans ........................................................................................ 15
PART 2 ......................................................................................................................................... 16
Managing Information ................................................................................................................. 16
Appearance .............................................................................................................................. 16
Concise Information .................................................................................................................. 16
Incident Details ......................................................................................................................... 17
Statement of Intent. .................................................................................................................. 18
Activity Log ............................................................................................................................... 20
Activity Input ............................................................................................................................. 21
Activity Detail Display................................................................................................................ 22
Activity Log Summary - Planning .............................................................................................. 23
Task Log Display ...................................................................................................................... 24
Task Input ................................................................................................................................. 25
Task Update ............................................................................................................................. 26
Assigning and Actioning Tasks ................................................................................................. 27
Completing or Closing............................................................................................................... 27
Rejecting or Re-assigning ......................................................................................................... 27
Strategic Summary ................................................................................................................... 28
Decision Log ............................................................................................................................. 29
Decision Log Input .................................................................................................................... 30
Current Situation ....................................................................................................................... 31
PART 3 ......................................................................................................................................... 33
Additional Boards and Features................................................................................................. 33
An email detailing your log on information will be sent once authorisation has been
approved.
For Example:
User Id naman
Operations Officer
Position Planning Officer
Logistics Officer
Internal URL
https://webeoc.ntpfes.triservice/eoc7/
(Access to PFES login required)
External URL
Save the link to your favourites https://webeoc.pfes.nt.gov.au/eoc7
or create a short cut
Simply enter the hyperlink into the address bar to access the login page
Security Note: The system will lock you out after three incorrect entry attempts,
requiring the Administrator to reset your password.
WebEOCAdministration@pfes.nt.gov.au
Select the Position relevant to the Section or Agency you have been allocated.
The range of options or tools available in the Control Panel varies depending on
the Position the member is acting in at that time. A Position may have a limited
selection when compared to another. However this simplifies usage and focuses on
capacity of that particular position.
The Control Panels below show different ranges of options available for selection
by a particular Position.
Other screens and options are accessible by clicking on option buttons, drop down
lists, check boxes and hyperlinks.
Elements appearing in red text indicate the board or element has received an
update.
Additional Boards
Agency Status board displays quick reference contact information and status for
relevant agencies involved in the management of the incident.
Current accurate detail is vital to the effective management of the incident with
regular review and update of contacts and status essential.
The board lists the agency, response phase, Region, primary and secondary
contacts, if the agency has it’s own EOC activated with greater detail available by
clicking the “Select” option of the particular agency listed.
The lower elements of the control panel provide access to additional boards,
essential information and media links as well as the file library which contains EM
Plans and other essential reference material.
Web Links
Elements appearing in red text indicate the board or element has received an update.
Displayed lists will sort in order of the latest to the oldest entry, activity or task with the
most recently updated item appearing at the top of the list. The ID reference is generated
sequentially on creation of a new entry but will not appear to be in sequence in most lists
due to the priority of sorting order.
Elements and/or options of a particular page or screen may vary depending on your level
of authorisation or position as well as your access to specific information which may be
absent or hidden from view.
Input screens displaying a field with red shading indicate a mandatory input where
information must be entered before the system will allow the operator to continue or
save.
Concise Information
Define: Concise
All information entered into the system needs to be adequate but as brief as
possible. Other users need to read and understand the details quickly and
accurately.
Incident Details
Footer Options
Pages Advance buttons – Back to page 1, previous and next
Disable Refresh Checked will prevent display information changing
View Historical Details displays the list of updates previously submitted during the event.
The list of activity entries can be filtered by Significance, Position and Region with
drop down fields above the list, along with the Search Log field which searches all
detail.
Activity Log (Standard)
Column Description
ID Unique identifier – Generated when the entry was created
Date/Time of Date and time of entry - Editable
Occurence
Location/Subject Summary Information
/Description
Attachment Any attachments can be accessed by clicking on the the arrow
Information Verified Check box manually activated at entry screen
Significant Information Check box manually activated at entry screen
Last Updated By Indicates th Position, time and date the entry was last updated
Linked Records Requests and Tasks Added in the view screen – will be linked
View Detail Click on this option to view the entry
Input By The name identifier and Position or Group originating the entry
Activity Input
Option Description
Save / Cancel Save entry data / Disgard entry data
Spell Check Runs a spell check for entered data
Show Map Allows the location(Lat/Long) to be plotted on the map
Column Description
Received From Optional input to reference another person and position
Received From Position
Check Boxes Significant Information, Send To – Recovery, Debrief,
Decision, Media Logs and Information Verified, checked
where applicable
Subject Brief Description - Required entry
Region Related To All, Region 1, 2 or 3
Location Recommended if relevant to an address or area
Date/Time of Occurence Auto filled with the present - but editable if necessary
Description Expanded details of the entry – Required entry
Attachment Name Auto filled from the selection via the “Browse” button
Related Activity Record May enter the number of a related Activity Log entry – If
relevant
Restricted Information Information not to be displayed to all.
Restricted Attachment Attachments to Restricted Information
Note: For tracking purposes, it is recommended practice that all Tasks are created from an
Activity entry at the Add Request/Task option on the Activity Log display screen.
Footer Options
Pages Advance buttons – Back to page 1, previous and next
Disable Refresh Checked will prevent display information changing
Note: For tracking purposes, it is recommended practice that all Tasks are created from an
Activity entry at the Add Request/Task option on the Activity Log display screen.
Version 1.3 Page 22 of 42
Activity Log Summary - Planning
The Planning – Activity Log Summary is a variation to the standard which includes
additional elements to assist planning and appears as an option in the Control
Panel when logged in that Position.
The standard elements are explained in the previous Activity Log – Standard
section
Column Description
Common Refer to previous Activiy Log - Standard
Linked Tasks Position, Date and Time
The list of Task entries can be filtered by Priority, Status, Function and Show All or
Hide Closed with drop down fields above the list, along with the Search Log field
which searches all detail.
Column Description
ID Unique identifier – Generated when the entry was created
Details Priority Urgent(Red), High(Orange), Low(Apricot), Routine(White)
Type Injuries, Fatalities, Structural damage, Flood , Tree Down, etc…
Status Assigned, In Progress, Complete, Rejected, Re-Assigned(Position
depending)
Due By Date set for completion – Red if past the date, otherwise Grey
Location Appears if stated
Detail Details of request
Task Input
Field Description
Address Location of task to be actioned
Address: Option Buttons Check Address – Compares your entry to legitimate
addresses
Get Address – Pre referenced addresses
Coordinates: Lat/Long Map reference – Latitude and Longetude
Coordinates: Option Button View on Map – Display the coordinates on a map
Type
Resquestor/Position Auto Filled – Non editable
Assign to Position/Function/Agency
Due Date Scheduled date for action or completion
Include Other Positions (Check Box) Checked – Drop down list appears – Select:
Function/Agency
Road Network Affected (Check Box) Manually checked
Priority (Drop down list) Urgent, High, Low, Routine
Subject/Title Brief description – Required entry
Details of Request Details description – Required entry – Include Activity ID
Attachment Auto filled from the selection via the “Browse” button
Request/ Task Log Displays future updates and comments
Footer Options
Pages Advance buttons – Back to page 1, previous and next
Disable Refresh Checked will prevent display information changing
Task Update
Field Description
Other Fields Refer to the previous Task Input page
Overall Task Status (Drop down list) Assigned, In Progress, Complete, Rejected and Re-
assigned
Finalised By Auto filled with user identity - Editable
Sub Task Status(Check Boxes) Check where applicable
Allows for indication of completion by individual Function/Agency
Road Network Affected (Check Box) Manually checked
Include Other Positions Checked – Drop down list appears – Select:
Function/Agency
Internal Assignment Optional reference manually entered if applicable
Priority Urgent, High, Low, Routine
Due Date Scheduled date for action or completion
Comment Enter Details or reason for update – Required entry
Attach File Auto filled from the selection via the “Browse” button
Request/ Task Log Displays future updates and comments
Footer Options
Pages Advance buttons – Back to page 1, previous and next
Disable Refresh Checked will prevent display information changing
One of the mandatory fields is “Assigned to” where a Position is selected to action
the Task.
A Task should be assigned to one Position only with additional Tasks created for
other Positions where required.
The Operations Tasking Coordinator is the preferable as they will identify the
responsible Position or Positions and request action with individual tasks. An
assigned task will usually be updated to “In Progress” by the actioning Position.
Completing or Closing
Rejecting or Re-assigning
Strategic Summary
Information may be added via the Add New option button or sent from the Activity
Log when adding or update an activity by checking the “Send To Decision Log”
check box.
Decision Log
Column Description
ID Unique identifier
Input By Applicable region
Date / Time Made Numeric
Decision Closed, Ready, Open or Full
Rationale Manually checked
Attachment Comments – (Eg. Entry, Exit, Conditions, Security)
View Detail Adequate, Depleted or Critical
Information can also be entered into the Decision Log at the Activity Log by
checking the “Send to Decision Log” check box.
Fields Description
Date / Time Decision Made Editable
Decision Applicable region
Rationale Manually checked
People involved in decision process Adequate, Depleted or Critical
Send To Activity Will
Attachment Comments – (Eg. Entry, Exit, Conditions, Security)
Current Situation
Fields Description
Statement of Intent Access to Sataement of Intent
Incident Location Area/s affected
Incident Controller Current Incident Controller
Operations Coordinator Current Operations Coordinator
No Agencies Activated Number of Agencies currently activated
Next SitRep Due Time next SitRep is due
Next EOC Briefing Time next briefing is due
No. Calls From Public Calls received to the EOC from the public (via JESCC)
No. of Shelters Open Total Shelters confirmed open
No. People Sheltered Total sheltered in shelters or other
Latitude and Longitude must be entered via the “Show on Map” option at the
creation of entries (Activity, Task, Shelter) as they cannot be plotted post entry.
Map Display
Filters Function
Priority All – Urgent – High – Low – Routine
Functional Area All – Operations – Planning – Logistics – Media
Hide Closed Hides closed items
WebEOC Layers Task Log – Shelters – Incident Location – Activity Log
Imagery Auto – Public Google – WebEOC
Column Description
Update By/At By: Position, At: Date and time
SitRep No Incremented indentification No
Status DRAFT or Complete
Functional Group Position or Group
Current Strategies As entered in the Next Situation Report Input screen
Current Status As entered in the Next Situation Report Input screen
OH&S Issues/Risks Identified Yes or No - As entered in the Next Situation Report Input screen
View/Update Click on the Select button to add to the report
Template Uses the listed SitRep as a template with all fieldls editable as
new.
Header Options
Add New Open the Next Situation Report Input screen
Print PDF Display a new web page in PDF form
Print Opens system print dialog box
Update Next SitRep Due Date Opens a field to enter a Due Date – Set by Incident Controller
???
View Submitted Summary Displays a list of Function Group SitReps – Last Update,No,
Status
Search field – General Searches all detail
Search field – Date Range Searches: from date – to date
Function Group filter View All or a Group selected from the drop down list
List Options
Select Opens view/update screen
Use as Template Opens the listed SitRep editable as new
Version 1.3 Page 33 of 42
Next Situation Report Input
Next Situation Report Input
Appears after Clicking the Add New option on the header of the Situation Report Summary
Display
Field Description
SitRep Number Sequential number manually added
Situation Report Complete (Check Incremented indentification No
Box)
Functional Group / Section Section or Group - Auto filled - Editable
Show Incident Objectives (Option) Shows/Hides brief Incident objectives
Current Strategies Manually entered
Current Status Manually entered
Issues Manually entered
Future Status/Issues Next 12 hours Manually entered
Future Status/Issues Next 24 hours Manually entered
Key Observation Points Manually entered
OH&S Issues/Risks Identified Yes or No - As entered in the Next Situation Report Input
Current Staffing Details Uses the listed SitRep as a template with all fieldls editable
as new.
Roster / Staff List Auto filled when selected via the “Browse” button
Total Staff in Group or Section Numeric – Require entry
Sub Group Eg. Dept Housing, Red Cross, Salvation Army – may be
subs of the Welfare Group
Attachments Auto filled when selected via the “Browse” button
Public Shelters
Header Options
Add New Shelter Open the Next Situation Report Input screen
Print PDF Display a new web page in PDF form
Print Opens system print dialog box
View on Map Shows shelter location geographically
Search Searches all detail
View All Residents Opens a list of residents populating all shelters
Status Filter Closed, Ready, Open or Full
Region Filter Filter by Region
Column Description
ID Sequential number
Name Name of the Shelter
Region Dislpays relevant region
Status Closed, Ready, Open or Full
Contact Information Name, contact No. and direct line contact No.
Pet Friendly Checked – Yes / unchecked - No
Maximum Capacity / Total Maximum occupancy of persons / Total of all shelters
Current Occupancy / Total Current occupancy of persons / Total of all shelters
Availabiltiy / Total Maximum less the current occupancy / Total of all
shelters
Shelter Details Opens Shelter Detail Display – Editable – Original entry
info
Residents View / Add View and edit existing residents / Add new residents
Public Shelters
Field Description
Name Name of facility or locatity - Required entry
Region (Drop down list) Applicable region
Maximum Capacity Numeric quantity
Shelter Status (Drop down list) Closed, Ready, Open or Full
Pet Friendly (Check Box) Manually checked
Remarks Comments – (Eg. Entry, Exit, Conditions, Security)
Water/Food/Sanitation ( Drop down Adequate, Depleted or Critical
list)
Name Person - Required entry
Shelter Direct Line (Contact) Shelter contact No. - Required entry
Mobile Moible contact No.
Contact Phone Contact person No. - Required entry
Email Contact email address
Fax Contact fax No. if applicable
Address Registered street address
Public Shelters
Field Description
ID Sequential No
Incident Incident name
Number of People Numeric quantity
Last Name Residents last name
First Name Residents first name
DOB Residents date of birth
Phone No Residents Phone No
Pets? Pets – accompanying
Comments Additional comments
Shelter Shelter Name
Left Shelter No longer residing in shelter
Public Shelters
Button Option
Edit
Add Resident
Resident Input appears after clicking Add Resident on the Shelter Detail Display or Add on the
Shelter Summary Display. Enter information where appropriate.
Resident Input
Contractor List displays details of registered providers of essential trades and services.
Contractor List