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WebEOC

Guide
Emergency Management Training Unit
Northern Territory Emergency Service

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WebEOC Guide
Intellectual Property
Restricted: This document contains confidential and operationally sensitive information.

Conditions of Use: This document and its contents:

1. Remain the property of the Northern Territory of Australia (“the Territory”) for and
on behalf of the Northern Territory Police, Fire and Emergency Services
(“NTPFES”).
2. Must only be used for official NTPFES purposes.
3. Are provided to you in the strictest of confidence and are to be held on trust for
and on behalf of the Territory. They must only be used for official NTPFES
purposes and are returnable upon demand.
4. Except for official NTPFES purposes, must not be reproduced, stored or
transmitted in any form, or by any process, or communicated to any person,
without the prior written approval of the office holder specified below.

© Northern Territory of Australia for and on behalf of Northern Territory Police, Fire and Emergency Services.

Copyrighted materials, if any, reproduced herein are used under the provisions of the Copyright Act 1968 as amended
or as a result of approval or permission granted by the copyright owner.

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any
electronic means, mechanical, photocopying, recording or otherwise without the prior written permission of:

Commander/Director
NT Police, Fire and Emergency Services College

Acknowledgement
Front Cover Image NTES WebEOC Guide - 2016

Published by NTPFES Training College, Business Unit

Approval Director, Northern Territory Emergency Service

The NTPFES acknowledges Australian state and territory Emergency Services and Emergency Management
Australia for their assistance in the development of the training materials and for the permission to use such material.

Location and Version History


EMTU\EMTU EM Training \ WebEOC Guide Draft

Date Version Modification Information Subject Matter Expert

01/04/2016 1.0 Initial version 1.0 Mick Ryan

31/05/2016 1.1 Industry consultation – Title change Mick Ryan

14/06/2016 1.2 Industry consultation – Activities removed Mick Ryan

04/07/2016 1.3 Industry consultation – minor changes Mick Ryan

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Contents

PART 1 ........................................................................................................................................... 4
Introduction to WebEOC ...............................................................................................................4
What is WebEOC........................................................................................................................4
WebEOC Login Access ..............................................................................................................5
Control Panel ............................................................................................................................ 10
Boards ...................................................................................................................................... 12
Additional Boards...................................................................................................................... 12
Additional Boards – Agency Status Board................................................................................. 13
Menus and Plugins ................................................................................................................... 14
Web Links ................................................................................................................................. 14
Web Links > News .................................................................................................................... 14
File Library ................................................................................................................................ 15
Emergency Plans and Special Plans ........................................................................................ 15
PART 2 ......................................................................................................................................... 16
Managing Information ................................................................................................................. 16
Appearance .............................................................................................................................. 16
Concise Information .................................................................................................................. 16
Incident Details ......................................................................................................................... 17
Statement of Intent. .................................................................................................................. 18
Activity Log ............................................................................................................................... 20
Activity Input ............................................................................................................................. 21
Activity Detail Display................................................................................................................ 22
Activity Log Summary - Planning .............................................................................................. 23
Task Log Display ...................................................................................................................... 24
Task Input ................................................................................................................................. 25
Task Update ............................................................................................................................. 26
Assigning and Actioning Tasks ................................................................................................. 27
Completing or Closing............................................................................................................... 27
Rejecting or Re-assigning ......................................................................................................... 27
Strategic Summary ................................................................................................................... 28
Decision Log ............................................................................................................................. 29
Decision Log Input .................................................................................................................... 30
Current Situation ....................................................................................................................... 31
PART 3 ......................................................................................................................................... 33
Additional Boards and Features................................................................................................. 33

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PART 1
Introduction to WebEOC
What is WebEOC

Web EOC is a web based Critical Incident Management information


monitoring system adaptable to an organisations requirements and
preferences.
Benefits:
 Supports a common operating picture
 Supports multiple Agencies and Incidents
 Decentralised via Internet access
 Supports information sharing between all relevant agencies

The system administrators may produce or modify display, input and


update screens to assist in the logical access, recording, processing
and analysis of information gathered in the management of an incident
or event.
PFES administer the current version used in Incident Management in
the Northern Territory although various departments may have other
versions designed for their specific needs.
Web EOC is designed to support AIIMS (Australasian Inter-service
Incident Management System) as it does for NTICS (Northern Territory
Incident Management System) which is also based on AIIMS.
WebEOC is accessible via the Control Panel which presents a range of
boards, menus and options to input, monitor and access information
relevant to an event as well as current static information such as
Emergency Management Plans and other resources.

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WebEOC Login Access

Access to PFES WebEOC is authorised for an individual by an appropriate


delegate of a Government Department or Agency and is administered by WebEOC
Administration WebEOCAdministration@pfes.nt.gov.au.

An email detailing your log on information will be sent once authorisation has been
approved.

For Example:

User Id naman

Password (case sensitive) Password8

You will be prompted to change your password at


first log in. Your password needs to be at least 6
Note:
characters long and must include an uppercase
and a numeral.

Operations Officer
Position Planning Officer
Logistics Officer

 All EM current and Standby Incidents


Incident  Training 2015
 PFES Daily Incident Log 2015

Internal URL
https://webeoc.ntpfes.triservice/eoc7/
(Access to PFES login required)

External URL
Save the link to your favourites https://webeoc.pfes.nt.gov.au/eoc7
or create a short cut

Simply enter the hyperlink into the address bar to access the login page

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Type in your User and Password, press “OK”.

The system may prompt you to change your password.

Password is case sensitive. Ensure you remember the password exactly.

Security Note: The system will lock you out after three incorrect entry attempts,
requiring the Administrator to reset your password.
WebEOCAdministration@pfes.nt.gov.au

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Select Position

Select the Position relevant to the Section or Agency you have been allocated.

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Select Incident
Select the Incident you wish to manage.

Training Incidents allow you to input information in a practice environment however


caution is required in selection as appropriate authorisation must be obtained
before added or updating actual incident or event data.

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Check your login details and confirm your selection with “OK”.

The Control Panel will then be opened in a separate Tab.

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Control Panel

The range of options or tools available in the Control Panel varies depending on
the Position the member is acting in at that time. A Position may have a limited
selection when compared to another. However this simplifies usage and focuses on
capacity of that particular position.

The Control Panels below show different ranges of options available for selection
by a particular Position.

Control Panel - Elements


Boards
Control Panel 01 Incident Details
Common Elements 02 Activity Log
03 Task Log
04 Functional Group SitReps
05 Strategic SitReps
06 Awaiting Dispatch/CDC Call Taker
Log
07 Public Shelters
10 Decision Log
Current Situation
Map Display
Recovery Resouce Board
Transport Providers/Trpis(DEV Only)
Menus
01 Additional Boards >>
02 Web Links >>
03 Web Links – News >>
Plugins
File Library
Map Tac

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The Control Panel allows access to view, enter and update information critical to
Incident Management.

Other screens and options are accessible by clicking on option buttons, drop down
lists, check boxes and hyperlinks.

Elements appearing in red text indicate the board or element has received an
update.

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Boards

Boards allow the organisation of information, displaying and presenting collated


detail logically for ease of reference and action where required.

Additional Boards

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Additional Boards – Agency Status Board

Agency Status board displays quick reference contact information and status for
relevant agencies involved in the management of the incident.

Current accurate detail is vital to the effective management of the incident with
regular review and update of contacts and status essential.

The board lists the agency, response phase, Region, primary and secondary
contacts, if the agency has it’s own EOC activated with greater detail available by
clicking the “Select” option of the particular agency listed.

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Menus and Plugins

The lower elements of the control panel provide access to additional boards,
essential information and media links as well as the file library which contains EM
Plans and other essential reference material.

Web Links

Web Links > News

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File Library
The File Library generally contains static information which is ongoing or relevant to
more than one incident or event.

Emergency Plans and Special Plans


Current Emergency Plans and Special Plans are stored in the File Library for
reference.

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PART 2
Managing Information
Appearance

 Elements appearing in red text indicate the board or element has received an update.

 Displayed lists will sort in order of the latest to the oldest entry, activity or task with the
most recently updated item appearing at the top of the list. The ID reference is generated
sequentially on creation of a new entry but will not appear to be in sequence in most lists
due to the priority of sorting order.

 Elements and/or options of a particular page or screen may vary depending on your level
of authorisation or position as well as your access to specific information which may be
absent or hidden from view.

 Input screens displaying a field with red shading indicate a mandatory input where
information must be entered before the system will allow the operator to continue or
save.

 Coloured shading may also refer to priority or progress status.

Concise Information

Define: Concise

‒ giving a lot of information clearly and in a few words; brief but


comprehensive

All information entered into the system needs to be adequate but as brief as
possible. Other users need to read and understand the details quickly and
accurately.

Example: Task Update Comment

“Task assigned to NTES – In progress – Contact No 8900 0000”

Note: Do not use – please, thank you, sorry, etc.

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Incident Details

Incident Details gives an overview of the current Incident objectives, who is


currently acting as the Incident Controller and other relevant detail which may be
updated during the Incident.

Attachments such as maps and documentation can be included as support


material.
The Incident Controller authorises updates and additions to the Incident Details.

Incident Details

Option Buttons (Top) Options


Update Opens update screen and allows Incident details to be updated
Print to PDF Display a new web page in PDF form
Print Opens system print dialog box
Statement of Intent Displays Statement of Intent
View Historical Details Displays the list of updates previously submitted during the
event.

Footer Options
Pages Advance buttons – Back to page 1, previous and next
Disable Refresh Checked will prevent display information changing

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Statement of Intent.

View Historical Details displays the list of updates previously submitted during the event.

Historical Details - Options

Select (View Details) Opens the related update


Select (Statement of Intent) Opens the related Statement of Intent

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Activity Log
Displays information relevant to the EOC, tracking the progress of the incident and
allowing the inclusion of detail that may not need to be immediately tasked or
actioned.

The list of activity entries can be filtered by Significance, Position and Region with
drop down fields above the list, along with the Search Log field which searches all
detail.
Activity Log (Standard)

Option Buttons (Top) Options


Add New Opens Activity Log entry screen
Print to PDF Display a new web page in PDF form
Search Log Searches Activity Log content
Filters Drop-down lists for Significant Information / Position / Region

Column Description
ID Unique identifier – Generated when the entry was created
Date/Time of Date and time of entry - Editable
Occurence
Location/Subject Summary Information
/Description
Attachment Any attachments can be accessed by clicking on the the arrow
Information Verified Check box manually activated at entry screen
Significant Information Check box manually activated at entry screen
Last Updated By Indicates th Position, time and date the entry was last updated
Linked Records Requests and Tasks Added in the view screen – will be linked
View Detail Click on this option to view the entry
Input By The name identifier and Position or Group originating the entry

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Activity Input
After clicking Add New the Activity Input screen appears and auto fills your user
name and the position. All other fields are manually filled with pink shaded areas
requiring some text to allow the entry to be saved.

Activity Input

Option Description
Save / Cancel Save entry data / Disgard entry data
Spell Check Runs a spell check for entered data
Show Map Allows the location(Lat/Long) to be plotted on the map
Column Description
Received From Optional input to reference another person and position
Received From Position
Check Boxes Significant Information, Send To – Recovery, Debrief,
Decision, Media Logs and Information Verified, checked
where applicable
Subject Brief Description - Required entry
Region Related To All, Region 1, 2 or 3
Location Recommended if relevant to an address or area
Date/Time of Occurence Auto filled with the present - but editable if necessary
Description Expanded details of the entry – Required entry
Attachment Name Auto filled from the selection via the “Browse” button
Related Activity Record May enter the number of a related Activity Log entry – If
relevant
Restricted Information Information not to be displayed to all.
Restricted Attachment Attachments to Restricted Information

Note: For tracking purposes, it is recommended practice that all Tasks are created from an
Activity entry at the Add Request/Task option on the Activity Log display screen.

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Activity Detail Display
After clicking View, on an entry in the Activity Log Summary the Activity Detail
Display screen appears including linked tasks listed below.

Activity Detail Display

Option Buttons Options


(Top)
Print to PDF Display a new web page in PDF form
Print Opens system print dialog box
Update Opens update screen and allows contents to be added
Add Request/Task Opens Task Add New screen – will link the new task to the Activity

Task Subform Options


View Opens the related task to safely view without editing
Update Opes the related task for editing or adding information

Footer Options
Pages Advance buttons – Back to page 1, previous and next
Disable Refresh Checked will prevent display information changing

Note: For tracking purposes, it is recommended practice that all Tasks are created from an
Activity entry at the Add Request/Task option on the Activity Log display screen.
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Activity Log Summary - Planning
The Planning – Activity Log Summary is a variation to the standard which includes
additional elements to assist planning and appears as an option in the Control
Panel when logged in that Position.

The standard elements are explained in the previous Activity Log – Standard
section

Activity Log (Planning)

Column Description
Common Refer to previous Activiy Log - Standard
Linked Tasks Position, Date and Time

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Task Log Display
Displays Task information and progress.

The list of Task entries can be filtered by Priority, Status, Function and Show All or
Hide Closed with drop down fields above the list, along with the Search Log field
which searches all detail.

Task Log Display

Column Description
ID Unique identifier – Generated when the entry was created
Details Priority Urgent(Red), High(Orange), Low(Apricot), Routine(White)
Type Injuries, Fatalities, Structural damage, Flood , Tree Down, etc…
Status Assigned, In Progress, Complete, Rejected, Re-Assigned(Position
depending)
Due By Date set for completion – Red if past the date, otherwise Grey
Location Appears if stated
Detail Details of request

Last Update By: Position, At: Date and time


Requestor Position or Group
Assigned to Position or Group
Action Options: View or Update

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Task Input
Always add a New Task at the Activity Log Detail screen for tracking purposes.
The Task Input screen appears and auto fills Requestor (your user name) and
Position. All other fields are manually filled with pink shaded areas requiring some
text to allow the entry to be saved.

Task Input

Field Description
Address Location of task to be actioned
Address: Option Buttons Check Address – Compares your entry to legitimate
addresses
Get Address – Pre referenced addresses
Coordinates: Lat/Long Map reference – Latitude and Longetude
Coordinates: Option Button View on Map – Display the coordinates on a map
Type
Resquestor/Position Auto Filled – Non editable
Assign to Position/Function/Agency
Due Date Scheduled date for action or completion
Include Other Positions (Check Box) Checked – Drop down list appears – Select:
Function/Agency
Road Network Affected (Check Box) Manually checked
Priority (Drop down list) Urgent, High, Low, Routine
Subject/Title Brief description – Required entry
Details of Request Details description – Required entry – Include Activity ID
Attachment Auto filled from the selection via the “Browse” button
Request/ Task Log Displays future updates and comments

Footer Options
Pages Advance buttons – Back to page 1, previous and next
Disable Refresh Checked will prevent display information changing

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Task Update
After clicking View or Update in the Task Log Display list.
The Task Update screen appears and auto fills Request Details. All other fields are
manually filled with pink shaded areas requiring some text to allow the entry to be
saved.

Task Update

Field Description
Other Fields Refer to the previous Task Input page
Overall Task Status (Drop down list) Assigned, In Progress, Complete, Rejected and Re-
assigned
Finalised By Auto filled with user identity - Editable
Sub Task Status(Check Boxes) Check where applicable
Allows for indication of completion by individual Function/Agency
Road Network Affected (Check Box) Manually checked
Include Other Positions Checked – Drop down list appears – Select:
Function/Agency
Internal Assignment Optional reference manually entered if applicable
Priority Urgent, High, Low, Routine
Due Date Scheduled date for action or completion
Comment Enter Details or reason for update – Required entry
Attach File Auto filled from the selection via the “Browse” button
Request/ Task Log Displays future updates and comments

Footer Options
Pages Advance buttons – Back to page 1, previous and next
Disable Refresh Checked will prevent display information changing

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Assigning and Actioning Tasks

When a task is created the operator is required to enter specific information


relevant to the task. Mandatory fields will prompt for an entry before the system will
allow the operator to continue or save the entry.

One of the mandatory fields is “Assigned to” where a Position is selected to action
the Task.

A Task should be assigned to one Position only with additional Tasks created for
other Positions where required.

The Operations Tasking Coordinator is the preferable as they will identify the
responsible Position or Positions and request action with individual tasks. An
assigned task will usually be updated to “In Progress” by the actioning Position.

Completing or Closing

A Task can be marked as completed if no further action is required. The Position


originally creating the Task should update the status to complete and enter a
comment to confirm. A Task should only be Closed when absolutely necessary as
once the task is closed it cannot be updated or actioned.

Rejecting or Re-assigning

When a Position is unable to respond they can Re-assign or Reject a Task,


entering a comment to support the action. The preference is to assign the Task
back to the Operations Tasking Coordinator.

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Strategic Summary
Appears after clicking Strategic Summary button at the top of the Task Log Display
screen.

Displays graphical representation of tasks.

Strategic Summary

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Decision Log
The Decision Log displays key decisions or events along with the supporting
rationale or reason as well as applicable documentation. The Decision Log records
and displays global information which may affect all stakeholders involved in the
course of the event, for example: Critical developments, Agency announcements,
changes to arrangements, Access in and out of areas, etc…

Information may be added via the Add New option button or sent from the Activity
Log when adding or update an activity by checking the “Send To Decision Log”
check box.

Decision Log

Column Description
ID Unique identifier
Input By Applicable region
Date / Time Made Numeric
Decision Closed, Ready, Open or Full
Rationale Manually checked
Attachment Comments – (Eg. Entry, Exit, Conditions, Security)
View Detail Adequate, Depleted or Critical

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Decision Log Input
The Decision Log Input appears after clicking the Add New on the header of the
Decision Log Display screen.

Information can also be entered into the Decision Log at the Activity Log by
checking the “Send to Decision Log” check box.

Decision Log Input

Fields Description
Date / Time Decision Made Editable
Decision Applicable region
Rationale Manually checked
People involved in decision process Adequate, Depleted or Critical
Send To Activity Will
Attachment Comments – (Eg. Entry, Exit, Conditions, Security)

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Current Situation

Current Situation displays an overall view of the incident’s status in a scrolling


screen and includes Statement of Intent, Incident Controller, Task statistics and
Significant Activities. It is a favoured board to display on overhead screens in an
operation centre where available.

Current Situation

Fields Description
Statement of Intent Access to Sataement of Intent
Incident Location Area/s affected
Incident Controller Current Incident Controller
Operations Coordinator Current Operations Coordinator
No Agencies Activated Number of Agencies currently activated
Next SitRep Due Time next SitRep is due
Next EOC Briefing Time next briefing is due
No. Calls From Public Calls received to the EOC from the public (via JESCC)
No. of Shelters Open Total Shelters confirmed open
No. People Sheltered Total sheltered in shelters or other

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Map Display
Allows details to be graphically represented geographically.

Latitude and Longitude must be entered via the “Show on Map” option at the
creation of entries (Activity, Task, Shelter) as they cannot be plotted post entry.

Map Display

Display Options Description


Show/Hide Legend

Filters Function
Priority All – Urgent – High – Low – Routine
Functional Area All – Operations – Planning – Logistics – Media
Hide Closed Hides closed items
WebEOC Layers Task Log – Shelters – Incident Location – Activity Log
Imagery Auto – Public Google – WebEOC

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PART 3
Additional Boards and Features
Functional Group SitReps
Displays a list Functional Group SitReps.

Functional Group SitReps

Column Description
Update By/At By: Position, At: Date and time
SitRep No Incremented indentification No
Status DRAFT or Complete
Functional Group Position or Group
Current Strategies As entered in the Next Situation Report Input screen
Current Status As entered in the Next Situation Report Input screen
OH&S Issues/Risks Identified Yes or No - As entered in the Next Situation Report Input screen
View/Update Click on the Select button to add to the report
Template Uses the listed SitRep as a template with all fieldls editable as
new.

Header Options
Add New Open the Next Situation Report Input screen
Print PDF Display a new web page in PDF form
Print Opens system print dialog box
Update Next SitRep Due Date Opens a field to enter a Due Date – Set by Incident Controller
???
View Submitted Summary Displays a list of Function Group SitReps – Last Update,No,
Status
Search field – General Searches all detail
Search field – Date Range Searches: from date – to date
Function Group filter View All or a Group selected from the drop down list

List Options
Select Opens view/update screen
Use as Template Opens the listed SitRep editable as new
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Next Situation Report Input
Next Situation Report Input
Appears after Clicking the Add New option on the header of the Situation Report Summary
Display

Field Description
SitRep Number Sequential number manually added
Situation Report Complete (Check Incremented indentification No
Box)
Functional Group / Section Section or Group - Auto filled - Editable
Show Incident Objectives (Option) Shows/Hides brief Incident objectives
Current Strategies Manually entered
Current Status Manually entered
Issues Manually entered
Future Status/Issues Next 12 hours Manually entered
Future Status/Issues Next 24 hours Manually entered
Key Observation Points Manually entered
OH&S Issues/Risks Identified Yes or No - As entered in the Next Situation Report Input

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screen
Handover Occurred (Option Boxes) Yes, No or N/A

Current Staffing Details Uses the listed SitRep as a template with all fieldls editable
as new.
Roster / Staff List Auto filled when selected via the “Browse” button
Total Staff in Group or Section Numeric – Require entry
Sub Group Eg. Dept Housing, Red Cross, Salvation Army – may be
subs of the Welfare Group
Attachments Auto filled when selected via the “Browse” button

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06 CDC Call Taker Log
CDC Call Taker Log
CDC Call Taker Log

Call Centre Task Input

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Public Shelters
Public Shelters displays a list of authorised locations capable of providing shelter from adverse
or dangerous environmental conditions.

Public Shelters

Header Options
Add New Shelter Open the Next Situation Report Input screen
Print PDF Display a new web page in PDF form
Print Opens system print dialog box
View on Map Shows shelter location geographically
Search Searches all detail
View All Residents Opens a list of residents populating all shelters
Status Filter Closed, Ready, Open or Full
Region Filter Filter by Region

Column Description
ID Sequential number
Name Name of the Shelter
Region Dislpays relevant region
Status Closed, Ready, Open or Full
Contact Information Name, contact No. and direct line contact No.
Pet Friendly Checked – Yes / unchecked - No
Maximum Capacity / Total Maximum occupancy of persons / Total of all shelters
Current Occupancy / Total Current occupancy of persons / Total of all shelters
Availabiltiy / Total Maximum less the current occupancy / Total of all
shelters
Shelter Details Opens Shelter Detail Display – Editable – Original entry
info
Residents View / Add View and edit existing residents / Add new residents

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Shelter Input
After clicking Add New Shelter on the Shelter Summary Display header.

Public Shelters

Field Description
Name Name of facility or locatity - Required entry
Region (Drop down list) Applicable region
Maximum Capacity Numeric quantity
Shelter Status (Drop down list) Closed, Ready, Open or Full
Pet Friendly (Check Box) Manually checked
Remarks Comments – (Eg. Entry, Exit, Conditions, Security)
Water/Food/Sanitation ( Drop down Adequate, Depleted or Critical
list)
Name Person - Required entry
Shelter Direct Line (Contact) Shelter contact No. - Required entry
Mobile Moible contact No.
Contact Phone Contact person No. - Required entry
Email Contact email address
Fax Contact fax No. if applicable
Address Registered street address

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All Residents Display
After clicking All Residents Display on the Shelter Summary Display header.

Public Shelters

Field Description
ID Sequential No
Incident Incident name
Number of People Numeric quantity
Last Name Residents last name
First Name Residents first name
DOB Residents date of birth
Phone No Residents Phone No
Pets? Pets – accompanying
Comments Additional comments
Shelter Shelter Name
Left Shelter No longer residing in shelter

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View
After clicking View on the list item of the Shelter Summary Display header.

Public Shelters

Button Option
Edit
Add Resident

Resident Input appears after clicking Add Resident on the Shelter Detail Display or Add on the
Shelter Summary Display. Enter information where appropriate.
Resident Input

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Resource List an effective register of all resources usually developed and maintained by
Planning.
Resource List

Contractor List displays details of registered providers of essential trades and services.

Contractor List

Transport Provider List displays details of registered transportaton providers.

Transport Provider Summary

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