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  • Five Questions

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    Ashray Seth
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    Five questions can improve rapport-building skills with customers by getting them to talk about themselves, uncover opportunities to serve, and fill dead air. Good rapport questions ask how the customer's day, holiday season, or experience with the company has been, seek suggestions for improvement, or inquire if it's their first time and if more help is needed.

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    Five questions can improve rapport-building skills with customers by getting them to talk about themselves, uncover opportunities to serve, and fill dead air. Good rapport questions ask how the customer's day, holiday season, or experience with the company has been, seek suggestions for improvement, or inquire if it's their first time and if more help is needed.

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    3 views1 page

    Five Questions

    Uploaded by

    Ashray Seth
    Five questions can improve rapport-building skills with customers by getting them to talk about themselves, uncover opportunities to serve, and fill dead air. Good rapport questions ask how the customer's day, holiday season, or experience with the company has been, seek suggestions for improvement, or inquire if it's their first time and if more help is needed.

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    © All Rights Reserved
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    of 1

    Customer Service Foundations

    with Jeff Toister

    Five Questions That Build Rapport


    You can improve your rapport-building skills by coming up with five questions ahead of time that can be used
    to initiate conversations with customers.

    Really good rapport-building questions have one or more of these characteristics:


    • They get customers to talk about themselves
    • They uncover additional opportunities to serve
    • They fill dead air so customers don’t feel like they’re waiting very long

    What questions can you ask to start a conversation and build rapport?
    1. How has the holiday season been for you?

    2. How is the day going?

    3. Are there any suggestion for us or areas where we can improve? (Makes them feel like they are
    contributing)

    4. How has your experience been with us?

    5. Is this the first time you've tried this, and should I help you more with it?

    Customer Service Foundations with Jeff Toister 1 of 1

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