McQuay Service Capabilities

Executive Summary
McQuayService is the service arm of McQuay International. Our field operations mission is to
be recognized as the best in the delivery of after-market HVAC system support services to our
customers in commercial, institutional and industrial facilities. This support consists of the
equipment, replacement parts, and services that will add value and improve the service life of
your HVAC system.

Our skilled staff has the knowledge and capabilities that are necessary to carry out all HVAC
service jobs. Our experienced technicians, internal training programs, local market knowledge,
and our superior business systems position us among industry leaders. We are dedicated to
providing outstanding service solutions that are tailored to meet your needs.

Corporate Structure
McQuay International is a world leader in the manufacture, sales and service of heating,
ventilating and air conditioning equipment principally for the commercial, industrial and
institutional markets. The brands that make up McQuay International are McQuay (formerly
Westinghouse), AAF, and McQuayService. These respected names were first united under the
McQuay banner in the 1980’s.

A world leader in the air conditioning industry, McQuay International has more than 2.2 million
square feet of manufacturing facilities at 11 plants on three continents and over 5,000 employees.

McQuayService, as McQuay International’s service arm, provides HVAC maintenance service in

over 50,000 locations throughout the world. Worldwide, McQuayService has earned a reputation
for excellence which can be attested to by our long term existing customer base. Many
McQuayService customers are long term service agreement customers of 16 to 20+ years.

With one of the most extensive sales and service networks around, McQuay International can
provide outstanding customer support in countries all over the world and that’s just the
beginning. Because of our dedication to serving our customers’ needs, McQuay has developed
strategic alliances through licensing agreements, and joint ventures with suppliers, manufacturers
and distributors worldwide. And we plan to keep on growing.

As an industry leader, McQuay International is poised for global expansion. We are committed
to providing our customers around the world with energy-efficient, environmentally sound
solutions to their heating, ventilating and cooling needs. In short, McQuay International has the
people, the products and the power to serve our customers while leading the industry in the
decades ahead.

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In Dubai, McQuay is operated as a limited liability corporation. Our current service organization
numbers 60 highly qualified administrative and technical people.. This team provides intensive
and timely support for all the Mcuay partners and distributors in the Middle East. The operation
is located at:

For service in the Middle East, outside of Dubai:

McQuay Middle East FZE

FZS1 Warehouse No. BC02
Jebel Ali Free Zone
P.O. Box 18674
Dubai, UAE
Tel: 04-8110370
Fax: 04-8110311

Relevant Demonstrated Experiences

McQuayService has under its direct employment and supervision the necessary organization and
facilities to fulfill its mission and ensure the support is provided to all the McQuay network.
When needed this team intervenes directly on sites across the region to support any operation.
While spare parts are kept locally at each operation, the team in Jebel Ali intervenes to provide
any parts not available locally in a timely manner..

McQuay has the knowledge, resources and ability to provide comprehensive maintenance
services of any scope and complexity, and has done so in many locations across the region..

Demonstrated Capability

The McQuayService technicians are fully equipped to analyze your equipment to provide the
utmost in system reliability and efficiency. In addition, they have the full support of a team of
factory engineers to ensure your system delivers the performance you expect.

Our “Quality Assurance” process is built around Prevention and meeting or exceeding customer
expectations, meaning “We will accept nothing less than conformance to standard every time”.
Prevention involves planning, error proofing, and training everyone involved in the system and
thereby eliminating the possibility for error. It is a Pro-active approachwith time and resources
dedicated to preventing problems.

Select customer testimonials are provided with this document, and include RAK Hilton, Dubai
Civil Aviation, Movenpick Hotel Burj Dubai, and Hotel Mercure Grand Jebel Haffitt.

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Demonstrated Partnering Ability

Over the years, McQuay has demonstrated their ability to successfully partner with many
different customers. These successful service partnerships, in the form of chiller maintenance
contracts, have provided our customers with optimal chiller plant operations, increased energy
efficiency and increased equipment reliability.

An example of our successful partnering abilities is the RAK Hilton Hotel. This hotel was
looking to upgrade their 20 year old Westinghouse chillers. McQuayService suggested and
executed an upgrade of the electro-mechanical controls on the chillers. The work resulted in a
highly reliableand trouble free operation. The operation gained markedly on energy efficiency.
The work was preformed by McQuay on three chillers, on time and with minimal impact on the
overall operation of the chiller plant.

Demonstrated Customer Responsiveness

McQuayService has at its disposala host of McQuay proprietary products, software, laptop
computers, factory specifications, protocols, and service bulletins. McQuay’s proprietary
MicroTech software will be available for use to service the microprocessors on these chillers,
installing software fixes and updates, and for making modifications to MicroTech settings. The
software will be updated as factory updates are made available. All McQuay technicians
assigned to service these chillers will be trained on the MicroTech panels. McQuayService also
has direct access to the McQuay database of technical support information in addition to Factory
support by the McQuay Technical Response center.

At each preventive maintenance service visit our technicians will complete a service order
describing the services performed along with an inspection report, copy attached, which will
state any problems detected and corrective actions taken or to be performed. This report will also
list any recommendations for changes in operations or modification to equipment that could
improve efficiency or extend the life of the equipment.

McQuayService will be using only OEM parts on the chillers for this RFP. The only exception to
this is oil and refrigerant which will comply with factory OEM specifications and
recommendations.

McQuayService has a strong commitment to quality assurance and customer satisfaction. This
commitment is evidenced in the McQuay commercial products group Total Quality Concept that
incorporates the quality improvement concepts of Continual Improvement, Conformance to
Requirements, Prevention vs. Detection, and Zero Defects. Our commitment to in-house, hands-
on training is critical to the success of this program. Our field technicians will use our Quality
Control Discrepancy Report to report equipment failures and corrective actions taken or to be
taken.

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McQuay is committed to overall customer satisfaction, and McQuayService has developed an
organizational structure that will allows us to deliver the best customer service in the industry.
The McQuay Middle Eastservice organizational structure is attached.

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