MedBank Solution Guide Human Health v2.0.37.10 Rev1.4.18LB

2.
0 SOLUTION
Release v2.0.37 Series
USER GUIDE
Cubex LLC® 2018—All Rights Reserved. May not be reprinted or distributed without permission.
Support Information
Cubex LLC Headquarters Cubex LLC Customer Solutions

1048 N 44th Street, Suite 100 For immediate assistance, contact Customer Solutions
Phone: 480-268-7955 24/7/365
Fax: 480-967-5433
www.cubex.biz Email: support@cubex.biz
Customer Portal: www.cubex.biz/customerportal
US/Canada: 866-930-9251
myQLink Database Customer Login United Kingdom: 0808-189-0365
www.myQLink.net Australia: 800-763-670 2
New Zealand 0800-466-190
Hong Kong 800-967-881
Important Facility Contacts
Name: Phone:
Responsibilities:
Name: Phone:
Responsibilities:
Name: Phone:
Responsibilities:
Changes in equipment, software, or procedures occur periodically.

Information describing these changes will be included in future editions of the manual.
Contents
Support Information............................................................................................................................................................ 2
Important Facility Contacts ................................................................................................................................................. 2
Introduction......................................................................................................................................................................... 9
Who Should Read This? ................................................................................................................................................... 9
System Administrator’s Role ........................................................................................................................................... 9
Customer Portal .............................................................................................................................................................. 9
Pharmacy & Supply Dispensing Solutions ......................................................................................................................... 10
SupplyBank 1000 Main .................................................................................................................................................. 10
SupplyBank 1000 Auxiliary ............................................................................................................................................ 10
SupplyBank 2000 Main .................................................................................................................................................. 10
SupplyBank 2000 Auxiliary ............................................................................................................................................ 10
Integrated Supply & Controlled Substance Management ................................................................................................ 11
MedFlex 1000 Main ....................................................................................................................................................... 11
MedFlex 1000 Auxiliary ................................................................................................................................................. 11
MedFlex 2000 Main ....................................................................................................................................................... 11
MedFlex 2000 Auxiliary ................................................................................................................................................. 11
Controlled Substance & Medication Management........................................................................................................... 12
RxMini............................................................................................................................................................................ 12
MedBank Mini ............................................................................................................................................................... 12
MedBank Station ........................................................................................................................................................... 12
MedBank Auxiliary ........................................................................................................................................................ 12
CUBIE Replenishment (CRx) Station .................................................................................................................................. 13
Alternative Medication and Supply Management Solutions ............................................................................................ 14
QLock Station ................................................................................................................................................................ 14
QBud Station ................................................................................................................................................................. 15
Main Solution Specifications ............................................................................................................................................. 16
Environmental ............................................................................................................................................................... 16
Required Electrical Connections.................................................................................................................................... 16
Simplified Specifications................................................................................................................................................ 16
Technical Specifications ................................................................................................................................................ 16
Required Internet Specifications ....................................................................................................................................... 16
Connection Types .......................................................................................................................................................... 17
Internet.......................................................................................................................................................................... 17
Solution Security Features................................................................................................................................................. 17
Rear Panel Locks ............................................................................................................................................................ 18
Solution Security Anchor Cable ..................................................................................................................................... 18
Seismic Anchoring ......................................................................................................................................................... 18
Additional Security Features ......................................................................................................................................... 18
Cleaning the Solution ........................................................................................................................................................ 18
Avoid fluids on top of the Solution! .............................................................................................................................. 19
Powering Off/On the Solution ........................................................................................................................................... 19
Shutting Down ............................................................................................................................................................... 20
Rebooting the Solution.................................................................................................................................................. 20
Logging into a Solution ...................................................................................................................................................... 20 4
Manual Login ................................................................................................................................................................. 21
Fingerprint (BioID) Login ............................................................................................................................................... 21
Badge Barcode Login ..................................................................................................................................................... 21
Fingerprint Enrollment ...................................................................................................................................................... 21
Fingerprint Enrollment (Bio ID) By System Administrators ........................................................................................... 22
Hints for a successful scan............................................................................................................................................. 22
Solution Communication ................................................................................................................................................... 23
For software versions prior to 37 .................................................................................................................................. 23
For software version 37 or later .................................................................................................................................... 23
Admin Functions................................................................................................................................................................ 24
Software Options........................................................................................................................................................... 24
Cabinet Settings............................................................................................................................................................. 24
Cabinet Options ............................................................................................................................................................. 27
Alerts and Messages.................................................................................................................................................. 27
Discrepancy Options.................................................................................................................................................. 28
Hardware Settings ..................................................................................................................................................... 29
Misc. Options............................................................................................................................................................. 30
Patients ...................................................................................................................................................................... 32
Profile/Interface ........................................................................................................................................................ 34
Restock Options......................................................................................................................................................... 36
Security/Advanced .................................................................................................................................................... 37
Visual/Audio .............................................................................................................................................................. 39
Printing Options............................................................................................................................................................. 40
Emergency Contacts .......................................................................................................................................................... 41
Zone Types ........................................................................................................................................................................ 42
Populate Bins ..................................................................................................................................................................... 43
Solution Shelves, Supply Drawers, QLock, and Non-Button Zones (includes Carousel, Matrix and CUBIE drawers) ... 43
Matrix Drawer Return Bin ............................................................................................................................................. 43
QBuds ............................................................................................................................................................................ 44
QBud LED Light .......................................................................................................................................................... 44
Resetting the QBud (for use with multiple receivers) ............................................................................................... 44
Fridge Admin Screen ......................................................................................................................................................... 45
CUBIE Admin Screen.......................................................................................................................................................... 46
Editing Zones ..................................................................................................................................................................... 47
Adding Temporary Employees .......................................................................................................................................... 48
Assigning Items.................................................................................................................................................................. 50
Assigning a Non-Consolidated Solution ........................................................................................................................ 50
Assigning a Consolidated Solution ................................................................................................................................ 50
Assigning Button Items.................................................................................................................................................. 51
Scan Barcode Location .................................................................................................................................................. 51
Assigning Non-Button Items, Non-Button Zones and Drawers (Carousel, Matrix, or CUBIE Drawers) ........................ 52
Container, Lot Numbers, and Expiration Date Options................................................................................................. 53
Assign QLock Refrigerated Items................................................................................................................................... 54
Assigning QBud Items .................................................................................................................................................... 55
Assign External Items .................................................................................................................................................... 57
De-Assign Items ................................................................................................................................................................. 58
De-Assigning Button Items ............................................................................................................................................ 58
De-Assign Non-Button Items from Door Zones and Drawers (Carousel, Matrix, CUBIE drawers, or QLock) ............... 59
De-Assign QBud Items ................................................................................................................................................... 60
De-Assign External Items ............................................................................................................................................... 61
Transferring De-Assigned Items .................................................................................................................................... 61
Changing Max and Min at the Solution ............................................................................................................................. 62
Additional Options............................................................................................................................................................. 63
Adding Patients at the Solution..................................................................................................................................... 63
Deactivate the Add Patient Screen ............................................................................................................................... 64
Active vs. Inactive Patients ............................................................................................................................................ 64
Disable Patient Selection Screen ................................................................................................................................... 64
Auto Patient Deactivation ............................................................................................................................................. 65
Issue Items......................................................................................................................................................................... 66
Quick to Issue (only for Non-Profile Mode) .................................................................................................................. 66
Issue Button Items Using Touch to Take Mode............................................................................................................. 68
Issue Button and Non-Button Items in Normal Issue Mode ......................................................................................... 69
Retry .............................................................................................................................................................................. 71
Issuing with Container, Lot#, Expiration Date Feature ................................................................................................. 71
Issuing a QBud Item....................................................................................................................................................... 72
Blind QBud Issue Option............................................................................................................................................ 72
QBud Patient Issue Option ........................................................................................................................................ 73
Issuing External Items.................................................................................................................................................... 74
Other Options During Issue ........................................................................................................................................... 76
Witness on Issue ........................................................................................................................................................ 76
Countback or Blind Countback on Issue .................................................................................................................... 76
Enter PIN Code on Dose Screen ................................................................................................................................ 76 6
Validation Code on Issue ........................................................................................................................................... 77
CUBIE Lockout ........................................................................................................................................................... 77
Discrepancy Notation ................................................................................................................................................ 78
Return Items ...................................................................................................................................................................... 79
Return Button Items to the Issue Location (Touch to Take Mode) ............................................................................... 79
Non-Button Items/Zones (Carousel, Matrix, and CUBIEs) ............................................................................................ 83
Returning Non-Button Zone items ............................................................................................................................ 83
Return Carousel Items ............................................................................................................................................... 83
Return CUBIE Drawer Items ...................................................................................................................................... 83
Retry .......................................................................................................................................................................... 83
Returning Items with Container#, Lot#, Expiration Date Feature ............................................................................. 83
Return QLock ............................................................................................................................................................. 84
Returning a QBud Item .............................................................................................................................................. 84
Returning an External Item ....................................................................................................................................... 85
Returning to a CUBIE or Matrix Drawer Return Bin .................................................................................................. 85
Returning to an External Return Bin ......................................................................................................................... 85
Change Waste.................................................................................................................................................................... 86
Cycle Count........................................................................................................................................................................ 88
Cycle Count Button Items.............................................................................................................................................. 88
Cycle Count Options ...................................................................................................................................................... 89
Show by Schedule...................................................................................................................................................... 89
Show by Zone ............................................................................................................................................................ 90
Show by Item ............................................................................................................................................................. 91
Custom Cycle Count Defaults .................................................................................................................................... 92
Restoring a Container on Cycle Count........................................................................................................................... 93
Cycle Count External & QBud Items .............................................................................................................................. 93
Destock Expiring Medication ......................................................................................................................................... 94
Discrepancies..................................................................................................................................................................... 96
Discrepancy Reason Option .......................................................................................................................................... 96
Discrepancy Review and Resolution at the Solution ..................................................................................................... 96
Discrepancy Resolver................................................................................................................................................. 96
Discrepancy Review ................................................................................................................................................... 96
Restocking the Solution ..................................................................................................................................................... 99
Supplemental Restock ................................................................................................................................................... 99
Supplemental Restocking a Button Item ................................................................................................................... 99
Supplemental Restocking a Non-Button Item ......................................................................................................... 101
Supplemental Restock with Container #, Lot #, and Expiration Date feature enabled .......................................... 101
Supplemental Restock QLock Item.......................................................................................................................... 101
Supplement Restock a QBud Item........................................................................................................................... 102
Supplemental Restock an External Item ................................................................................................................. 102
Scheduled Restock....................................................................................................................................................... 103
Scheduled Restock of a Button Item ....................................................................................................................... 103
Scheduled Restocking Non-Button Items ................................................................................................................ 105
Scheduled Restock with Container #, Lot #, and Expiration Date feature enabled. ............................................... 105
Scheduled Restock of a QLock Item ........................................................................................................................ 105
Scheduled Restock of a QBud Item ......................................................................................................................... 106
Scheduled Restock of an External Item ................................................................................................................... 106
Deleting Purchase Orders at the Solution ................................................................................................................... 107
Deleting Purchase Order Line Items at the Solution ................................................................................................... 107
Restocking from a CUBIE Replenishment Station (CRx) or QFill Station ..................................................................... 108
For CUBIE Items ....................................................................................................................................................... 108
For a Non-CUBIE Item.............................................................................................................................................. 108
Transfer ....................................................................................................................................................................... 109
Transfer Stock Internally ......................................................................................................................................... 109
Receive Transfer Order............................................................................................................................................ 111
Manual Access to the Solutions ...................................................................................................................................... 113
Override Access to Carousel Drawers ......................................................................................................................... 113
Override Access to Half Height CUBIE Drawers .......................................................................................................... 114
Override Access to Full Height CUBIE Drawers ........................................................................................................... 114
Override Access to Matrix Drawers............................................................................................................................. 115
Override Access to QLock ............................................................................................................................................ 115
Override Access to the RxMini .................................................................................................................................... 116
Replacing Receipt Paper .................................................................................................................................................. 117
Ordering Supplies ............................................................................................................................................................ 118
Bin Labels..................................................................................................................................................................... 118
Badge Barcode Labels.................................................................................................................................................. 118
APPENDIX A ..................................................................................................................................................................... 112
Patient Profile .............................................................................................................................................................. 112
What Is Patient Profile Mode? ................................................................................................................................ 113
Requirements for Patient Profile ............................................................................................................................ 113
Setting Options when using Patient Profile............................................................................................................. 114
Profiles in myQLink.net ........................................................................................................................................... 116 8
Critical Override Flag ............................................................................................................................................... 117
Item Attributes ........................................................................................................................................................ 118
Employee Attribute Settings ................................................................................................................................... 118
Issuing Items in Profile Mode .................................................................................................................................. 119
Introduction
Thank you for choosing your MedBank Solution!
MedBank helps maximize the efficiency of your practice through proven inventory management
technology that automates pharmacy and supply management. Our Solutions consist of automated
dispensing systems, wireless access devices, and the cloud-based MyQLink software application,
which together improve the overall performance of the supply chain while providing the data you
require to make better-informed business decisions.
The MedBank System maximizes efficiencies and cost savings by:
• Reducing inventory holding costs through the elimination of excess inventory

• Automating manual reorder processes
• Increasing workflow efficiency by having inventory stocked and available
• Reducing supply consumption by controlling access and standardizing supplies
• Allowing staff more time to focus on patient care
Who Should Read This?

Practice Owners, Practice Managers, Pharmacists, System Administrator(s), Nurses, and Pharmacy
Technicians who maintain the Solution and possess System Administrator privileges.
System Administrator’s Role

System Administrator responsibilities and tasks may include:
• Implementation of the Solution stocking locations and data upload
• Site point-of-contact for controlled substance policy and system utilization
• Add, edit, or delete, supplies, medications, users, and suppliers
• Change inventory minimum, maximum and reorder levels, as well as, critical restock
levels
• Change unit cost and maintain current inventory pricing
• Manage item restrictions and Solution zones (doors and/or drawers)
• Generate order and restock lists for performing Scheduled Exchanges
Customer Portal
The Customer Portal is a compilation of learning resources and training tools, with a reference library,
sign-up access to Cubex LLC University video tutorials, and articles. It is designed for MedBank System
Administrators to maximize their use of the MedBank Solution through skill development, continued
education, and technical solutions.
Please visit and sign up for e-mail alerts at www.cubex.biz/customerportal
Pharmacy & Supply Dispensing Solutions
10
SupplyBank 1000 SupplyBank 1000 SupplyBank 2000 SupplyBank 2000

Main Auxiliary Main Auxiliary
Configuration Single Column Single Column Double Column Double Column
Configuration Auxiliary Main Auxiliary
Dimensions* Inches 79.5H x 31W x 28D 79.5H x 31W x 28D 79.5H x 52W x 28D 79.5H x 31W x 28D
(cm) (201.9×78.8×71.2) (201.9×78.8×71.2) (201.9×132.1×71.2) (201.9×132.1×71.2)
Weight (empty)
Lb(Kg) 370 (170) 580 (265) 640 (290) 580 (265)
110V˜ 100-240V˜ 110V˜ 110V˜

Operating Power 3A 3A 3A 3A
60Hz 50/60Hz 60Hz 60Hz
BTU/hr 490 490 522 522
*Stations require additional 3in height, 4-6in depth for ventilation, and 35in clearance in front of
swinging doors.
**Power consumption based on maximum operation with average line voltage.
Integrated Supply & Controlled Substance Management
MedFlex 1000 Main MedFlex 1000 MedFlex 2000 Main MedFlex 2000
Auxiliary Auxiliary
Configuration Single Column Main Single Column Double Column Double Column
Auxiliary Main Auxiliary
Dimensions* Inches 79.5x31x31 79.5x31x28 79.5x52x31 79.5x31x28
(cm) (201.9×78.8×78.8) (201.9×78.8×71.2) (201.9×132.1×78.8) (201.9×132.1×71.2)
Weight (empty)
Lb(Kg) 485 (700) 580 (265) 800 (1100) 580 (265)
110V˜ 100-240V˜ 110V˜ 110V˜

Operating Power 3A 3A 3A 3A
60Hz 50/60Hz 60Hz 60Hz
BTU/hr 528 490 569 522
*Stations require additional 3in height, 4-6in depth for ventilation, and 35in clearance in front of
swinging doors.
Controlled Substance & Medication Management
12
RxMini MedBank Mini MedBank Station MedBank Auxiliary
Configuration 2-Drawer Main 2-Drawer Main 6-Drawer Main 7-Drawer Auxiliary
Dimensions* 26H x 19.5W x 19D 28H × 23W × 27D 55H × 23W × 27D 47H × 23W × 27D
Inches (cm)
90–264 V 110V˜ 110V˜ 100-240V˜
Operating Power 15 A 3A 3A 3A
47–63 Hz 60Hz 60Hz 50/60Hz
BTU/hr 490 522 345
*Stations require additional 3in height and 4-6in depth for ventilation. Mini and Station require
clearance over to allow for opening of machine.
CUBIE Replenishment (CRx) Station
CUBIE Replenishment (CRx) Station
Configuration 6 Drawer Main
Dimensions* Inches (cm) 54.3H × 22.8W × 27D
Operating Power 110V˜

3A
60Hz
BTU/hr 522
*Stations require additional 3 in height and 4-6 in depth for ventilation and a minimum of 15” in
clearance for machine to open.
Alternative Medication and Supply Management Solutions
QFill Station
14
QLock Station
QBud Station
Main Solution Specifications
Environmental
Description Specification
Altitude 2000 m
Temperature 5–40 degrees C (41–104 degrees F)
Relative humidity 80% max. for temps up to 31degrees C (87.8 degrees F),
then
decreasing linearly to 50% at 40 degrees C (104 degrees F)
Supply Voltage fluctuation Not to exceed + 10% of nominal Voltage.
16
Transient over Voltage category II
Pollution degree 2
Required Electrical Connections

The following are the electrical and internet requirements for your MedBank Solution. This
information may be provided to electrician or IT personnel.
Simplified Specifications
For U.S. customers, your standard 120V-60Hz connection is required.
For any customers outside of the U.S., a plug adapter is required to convert from the standard
North American plug to the required connection for your location.
Providing a UPS backup is highly recommended to avoid losing connectivity during a power
outage.
Minimum recommended UPS backup specs: 425VA with a 2-35 minute backup runtime.
Technical Specifications
Description Equipment Specificati
on
AC power (Line Voltage) Main (6, 4, 2, 0) & Column 100-240V, 50–60 Hz
Load current (Amps) Main (6, 4, 2, 0) & Column 1 Amp NOM, 5 Amp MAX
Circuit breakers All One for the system
Main 2-, 4- and 6-drawer Main approx. 409
Heat evolved
BTU/hr.
Aux & Column Add 21 BTU for each auxiliary.
Battery Main Five-year life span
Power Supply Second power supply for redundancy
Console server
Output Power 600 Watts MAX
Power Management ACPI 1.0, APM 1.2 Compliant
Console server
Output Power 250 Watts MAX
Required Internet Specifications

Connection Types
Ethernet/Cat5 based connection located within 5 feet of where your MedBank Solution will
be placed.
Internet
A minimum of a DHCP or Static IP connection is required.
• This information may be provided to an IT person on- or off-site who facilitates your
computer and internet needs.
• If you do not use an IT person, the best way to determine whether your internet
connection is based off a DHCP or Static IP connection is to ask yourself if there is
anything different you have to do when connecting a new PC to your current network
besides just starting an internet browser. If you are able to get onto the internet right
away, then you have a DHCP connection.
• If a Static IP address is to be used, a data sheet will be provided during pre-
implementation.
Ports 80, 1433, and 443 will need to be open for data and internet services.
The following websites will need to be unblocked from your current network:
• www.logmein.com
• www.mycubexsystem.com
• sync.myQLink.net
Cubex LLC cannot guarantee connectivity of your MedBank Solution due to varying storm
conditions and cannot guarantee any claims made by the UPS Backup/s purchase.
Solution Security Features

Rear Panel Locks
The MenBank Solutions have a removable rear panel secured with barrel
key locks. These locks are located on the top left and right sides of the rear
panel. Customers retain secure control of the keys to these locks at all times.
The bottom of the rear panel is held in place with two sheet metal tabs that
insert into holes in the bottom of the Solution.
If the rear panel is pried off or tampered with, substantial visible structural damage
will be evident.
18
Solution Security Anchor Cable

A one-inch hole located at the bottom rear of each Solution allows the attachment of a security
anchor cable preventing removal of the entire Solution.
Seismic Anchoring
In California, certain equipment must be seismically anchored according to California Building Code.
Installation of these anchoring devices is the responsibility of the customer. It is recommended that
these installations be accomplished by a licensed contractor or other hospital- approved, qualified
individual.
Cubex LLC will not be liable for equipment damage or personnel injury during the installation of these
devices.
Additional Security Features

If a MedBank Solution is unplugged from its wall power outlet, the station will go into backup power
mode and continue running on the 12-Volt backup battery in the main Solution. This allows only
enough time to perform a proper shutdown.
Cleaning the Solution

To prevent damage of electrical components and to prevent the possibility of
electrical shock, unplug all products prior to cleaning. Solution equipment is
typically cleaned with mild soap and warm water. Clean the exterior of the
Solution with a slightly damp cloth, ensuring liquids do not seep into any
openings or seams. Wipe off any cleanser residue with a clean, damp cloth.
Computer keyboards should simply be wiped down using mild soap and warm
water with a slightly dampened soft cloth. To remove any dirt or fingerprints
from the front surface of the displays or touch screens, use an alcohol pad and
a clean, lint-free cloth.
Clean the drawer interiors with a slightly damp cloth and wipe dry.
Care should be taken to avoid contamination of supplies and medications stored in the product
while cleaning.
Avoid fluids on top of the Solution!

Do not store fluids on top of equipment. If something spills on top of a Solution, clean it up
immediately. Do not allow spilled liquids into any seams or openings.
Powering Off/On the Solution

Powering Off/On the MedBank Solution may be required when moving or rebooting for technical
support purposes.
Shutting Down
Touch the globe icon on the upper left corner of the
display. When the red text box appears, type in the
Solution’s case sensitive password and press Enter on the
keyboard. This will bring you to the computer’s desktop.
This password can be changed from the default password in myQLink.net. See the myQLink.net 20
User Guide for more details on this feature.
If you don’t know the default password, please contact Customer Solutions at 866.930.9251.
At the bottom left, select Start > Shut down > and Shut
down again.
This will turn off the computer within the MedBank

Solution.
Rebooting the Solution

Touch the globe icon on the upper left corner of the display >
type in the Solution password (case sensitive) in the red text box
> press Enter on the keyboard. This will bring you to the desktop.
At the bottom left select Start > select the arrow next to Shut
Down > select Restart. The MedBank program will open
automatically upon reboot.
Rebooting can also be done from the Login screen by pressing

the green Reboot button on the Emergency Access
Screen.
This screen can be accessed by pressing the icon in the upper
right.
Select Yes to the confirmation pop-up window.
Logging into a Solution

Users must first log in to utilize any feature or perform any function at the Solution. The User ID and
Password is linked to the privileges or restrictions placed on that employee through MyQLink.net by
the System Administrator.
If the app is in screen saver mode, tap anywhere to
activate.
Manual Login
To log in to the Solution, touch the text box next to
User ID > Enter your User ID (as set up by the System
Administrator) > Press Enter on your keyboard or
touch the Password field > Enter your Password >
Press Enter on your keyboard or Login from the
touchscreen
System can also be set to require User ID with

fingerprint, password with fingerprint, or badge
barcode with password.
Fingerprint (BioID) Login

To log in to the Solution, touch the text box next to
User ID > Place your finger over the BioID sensor.
Verification will be initiated for the user when a
match is found. Manual password entry may be
required, based on your system’s settings.
MedBank BioID readers are either Lumidigm or

Digital Persona. The easiest way to tell which on you
have is to perform a fingerprint scan. If the scan
starts blue and flashes white, it’s a Lumidigm. If the
scan starts blue or red, but flashes red during the
scan, it’s a Digital Persona.
This is important when setting the Login Threshold in

Cabinet Settings. Selecting the wrong BioID reader,
will make your MedBank non-functional.
Badge Barcode Login

Some states and facilities are now requiring additional security log in
procedures - a ’something you have and something you know,’
enhancement.
In addition to a fingerprint or User ID, you’ll be asked to scan a badge

barcode. To log in to the Solution, touch the text box next to User ID > Scan
your MedBank barcode. Verification will be initiated, and user logged in
when a match is found. Manual password is required.
Any of the above methods may be used in combination. See Software Options for settings.
Fingerprint Enrollment
Fingerprint Enrollment (Bio ID) By System Administrators
Admin > Software Options > Fingerprint Enrollment
22
Search for the user by typing their name in the

text field.
Employees can be searched by first name, last

name, or Employee ID number, by using the pull-
down menu.
Select the user by tapping on & highlighting

their name.
Use the Bio ID reader to scan the same finger

for the requested times. Each sample print will
appear on the screen when accepted. Exit when
complete.
Confirm by logging in using the new fingerprint

identification.
If a user needs to re-scan their print due to an injury

or other circumstances, repeat the procedure.
Hints for a successful scan

✓ Cover the entire surface with your finger tip ✓ Apply firm, consistent pressure
✓ Keep the positions consistent ✓ Dry or cold hands have greater difficulty scanning
Solution Communication
The Solution must be connected to your facility internet network at all times. If the facility network is
down, the Solution(s) will continue to function; however, information from MyQLink.net will not update
the Solution(s) and remote support to the Solution(s) will not be possible. New information and changes
such as patient census, scheduled restocks, items, and users will not appear at the Solution until the
network connectivity resumes. The key indicator to network connectivity is the small icon in the upper
left corner of the log in screen of the Main Solution.
For software versions prior to 37
If the green lines appear in the icon, the Solution is communicating with the MyQLink.net over
the internet.
If a red line appears in the icon, the Solution is not communicating with myQLink.net. All other
Solution icons will remain grey.
For software version 37 or later
For non-SYNC cabinets, you will receive this pop-up:
For SYNC cabinets, the globe in the top left corner will
change from:
Communicating Not Communicating
With version 2.0.37.0 and later, you can now receive text and/or e-mail alerts if your cabinet is
not syncing with the cloud. See the myQLink Guide for details.
Admin Functions
Software Options
The Software Options screen allows the System Administrator to customize features of each Solution.
After logging into the Solution, select:
Cabinet Settings
Time Out The system Time Out is
set in seconds and is for all Solution 24
functions. This is the period of inactivity
before the system will log out a user.
The default is set to 600 seconds.
Patient Weight Units This setting

determines whether patient weight is
in pounds or kilograms.
Days to Display Returns and Dose/

Waste This setting determines the
number of days to display issued items
for each patient in order to return or
waste those items. Issued
items cannot be selected from the
display after this set time frame.
(Cannot exceed 60 days.)
System Reset Time If the System Reset is enabled in your MedBank Hardware Settings, the System
Reset Time must be set, as well, to allow the Solution to reboot without effecting workflow.
Cabinet Printer Form Feeds When using the features that utilize the thermal printer installed in the
Solution, in some cases, extra paper feed may be needed. This is defaulted to 0 and can be set in
increments as needed.
Admin Functions (Con’t)
Cabinet Settings (con’t)
QBud Pop-up Timer (Defaulted to

10 seconds) the amount of time the
Blind QBud pop-up remains on the
display.
Immediate Profile Med Window If

the Start and End Date for a Patient
Profile are set the same, this setting will
allow the Profile item to appear on
the display for this amount of time in
minutes. 15
16
Cycle Count Options Default
Page When using Cycle Count Option
button, this selection will be the first
defaulted screen. Typically set to the most commonly used screen.
Fingerprint Reader Select the type of Bio ID reader included with your Solution. (Lumidigm or Digital
Persona)
If you’re not sure, contact Customer Support. Choosing the incorrect fingerprint reader will make
it unusable.
Fingerprint Login Threshold Identifies the BioID sensitivity of the scan ranging from 17,500 (less
accurate) to 100,000 (exact match). The recommended setting and default is 20,000. Higher settings can
slow down the reader, so only increase if you’re having an issue with fingerprints not scanning.
Lock Delay Certain states may require a lockdown of a CUBIE after a period of time has passed since
it was accessed. This setting allows the Admin to set the time period for how long those CUBIES wait to
be locked down and for which schedules. Once in lockdown, the CUBIE will be inaccessible until
replenished from the pharmacy
Expire Days Sets the default days on the Destock Expiring Meds Screen. This is the amount of days to
look ahead for possible expiring meds to destock
Transfer Age Off Sets the amount of days for the Transfer Order to age off (or be removed). After this
time (in days), the transfer order will no longer be available.
Medication Re-Issue Warning This time frame can be set by an Administrator to notify an Issuer of a
previous transaction on the same medication for the same patient.
15 Auto Deactivate Patients This allows an Administrator to determine a day range in which a
patient will be deactivated from the system if no transactions have occurred.
16
Issue Label Type Allows for the Admin select which label type to print on Issue
26
Admin Functions (con’t)
Cabinet Options
Customize your Solution in a variety of ways using the Cabinet Options Tab.
• Utilize the filter to see settings by Category.
• Use the Search field to search by key

words.
• For more information on the setting, use

• the button to the right of the setting.
• Select Save when all settings have been

customized.
*Require an application restart.
• Options with an * will require you to restart
the MedBank application for that change
to take effect.
Alerts and Messages

Alert if Blind Countback Entered is Different
Enables an audible alert to sound and visual
messaging to appear, if a number is entered
during Blind Countback that differs from the
Solution’s quantity on-hand amount (not
available with Container feature enabled).
Alert if Countback Entered is Different Enables

an audible alert to sound and visual messaging
to appear, if a number is entered during
Countback that differs from the Solution’s
quantity on-hand amount (not available with
Container feature enabled).
Alert if CUBIE Lid Not Opening on Issue

Enables a visual message telling the user the system did not recognize the lid of the CUBIE open.
Show Expiration Date Reminder

Enables a visual message to remind the user to enter an expiration date on any screen that allows an
expiration date to be entered.
Cabinet Options (con’t)
Discrepancy Options
Allow Discrepancy Acknowledgement
When enabled, the users can acknowledge
new discrepancies to remove the alert
message.
Allow Discrepancy Resolution

When enabled, designated users will be able 28
to resolve or partially resolve discrepancies
directly at the Solution.
Ask Reason for Discrepancy (on Count

Correction, All Items)
When enabled, the system will ask the user
who discovered the discrepancy to enter a
reason, if known. This is used for all items during
a transaction, where the Count Found is edited.
Ask Reason for Discrepancy (on Count Correction, Controlled Subs)

When enabled, the system will ask the user who discovered the discrepancy to enter a reason, if
known, for all Schedule 2-5 drug transactions, where the Count Found is edited.
Ask Reason for Discrepancy (on Countback, All Items)

When enabled, the system will ask the user who discovered the discrepancy to enter a reason, if known,
for all Schedules during a transaction, where the Count Found is edited.
Ask Reason for Discrepancy (on Cycle Count, All Items)

When enabled, the system will ask the user who discovered the discrepancy to enter a reason, if known,
for all Schedules, during a Cycle Count transaction.
Ask Reason for Discrepancy (on Cycle Count, Controlled Subs)

When checked, the system will ask the user who discovered the discrepancy to enter a reason, if known,
for all Schedule 2-5 drugs, during a Cycle Count transaction.
Display only Discrepancies of current cabinet

When enabled only shows discrepancies at the cabinet where the discrepancy originally occurred.
Remember Discrepancy Witness on Resolve

When enabled, the system will remember the last entered witness when resolving discrepancies.
Show Message for New Discrepancy

When enabled, a message on the login screen will alert the users that a new discrepancy has been
identified.
NOT available on SupplyBank Solutions
Hardware Settings
Aggressive Mode*
When enabled, each transaction will be logged
even if the user forgets to push the Take Button for
their items, and if Home or Exit is pressed.
CUBIE Drawer Close on Cycle Count Required When

enabled, the system will require the user to close the
CUBIE Drawer between each CUBIE bin count.
Fingerprint Reader*
Enable this setting to use the BioID reader for
fingerprint verification.
Secure Drawer/Refrigerator Open Alarm

When enabled, an alarm will sound every 3 seconds after a user has selected Exit when a secure drawer
remains open.
Synchronous Hardware Mode

(For 2.0.37.0 Solutions only)
When enabled, the MedBank Application and Solution hardware will sync together. Example: If you press
Exit, the log in screen will not appear until the lock signal has been received and the doors lock. When
unchecked, hardware and software will act independently.
System Reboot*
This is required to be enabled for the system to reboot at the scheduled time set under the Cabinet
Settings.
* Requires an application restart.
Misc. Options
Admin Return Only*
When enabled, this setting allows only System
Administrators to return items to the Solution.
Allow Forced Countback on all item types

When enabled, if any item is counted to 0 during a 30
transaction, a system countback request will be
required.
Allow Returns of Zero

When enabled, allows the entry of a 0 on a Return
transaction.
Bar-code Supplemental Selection

When enabled, a barcode system can be used to
create a supplemental Restock list (Note: Item
Numbers must match the barcode numbers).
Enable Qty Change on Issue for Non-Container Items

When enabled, allows the user to modify item
quantity on the Items Issue List screen.
Enable Resetting of Access Dates on Cycle Count

When enabled, the user may reset the Last Accessed date to restart or start counting over. Available on
Count by Zone and by Schedule.
Lock Cubie Replenishment Bins

When enabled, the system will lockdown an accessed CUBIE for the specified amount of time and for
the specified schedules (specified in software settings)
Quick to Issue Mode

Shortens the number of button presses required to Issue an item from the MedBank (only for Non-Profile
cabinet configuration).
Require Close Drawer on Issue

When enabled, the system will require the user to close the drawer during Issue transactions.
Require Witness for nurse review

When enabled, when a nurse enters a reason for discrepancy review, he/she will be required to have a
witness.
Show Find Item Button

When enabled, the system will show the Find Item button. This button, when pressed, allows the user to
find items location and view on hand amounts within the facility but not access them.
Show Override Reason on Item Dose Screen
When enabled, allows the user to enter a reason for Override on Med Profile.
Use Alternate Date Format (DD/MM/YYYY)

When enabled, changes the date formatting from MM/DD/YYYY to DD/MM/YYYY.
Patients
Patient Selection Required
When enabled, the system requires the user to select
a patient for each transaction.
Allow Blind QBud Issue*

Allows users to Issue or Return a QBud items without
logging into the Solution. Simply press the Take or 32
Return button on the corresponding QBud and
inventory will reflect the transaction.
Allow Issue Outside of Patient Bin

Allows users to select and Issue items outside of the
designated Patient Bin. If unchecked, only Patient
Specific Bin items for that patient are visible. (Primarily
used in human care Oncology.)
Auto Generate Temp Patient

When enabled, the system will generate a Patient ID
automatically when a patient without an ID is added
at the Solution. Example: TEMP1234
Department Selection Required*

When enabled, the system will require the user to select a Department when Issuing an item(s).
Departments must be set up in myQLink.net, for this feature to work. (See MyQLink Guide for details.)
Doctor Selection Required*

When enabled, the system will require the user to select a Doctor when Issuing and Returning item
Doctors must be set up in myQLink.net as ‘Attending Doctors.’ (See MyQLink Guide for details.)
Load Patient List on Login*

When enabled, the system will display the most recently entered patients on the screen (Maximum =
200).
Permanent Patients Only

When enabled, the system shows only Permanent Patients, unless the Solution is set up in Touch to Take
mode.
Show Add Patient Button for Admin Users only

When enabled, will show the Add Patient button only for Administrators.
Show Add Patient Button for All Users

When enabled, the Add Patient button will show for all user access levels.
Show Inactive Patient List

When enabled, allows users to select inactive patients for Issue/Return or Waste transactions.
Single Patient*
Setting used only in specific industries. If this applies to your industry, your Account Manager will discuss
with you in more detail.
When patient selected hit next button automatically When enabled, the software will automatically
move the logged in user straight from the patient selection screen to the next screen
Profile/Interface
Allow Profile Only Users to Add Supplies
When enabled, allows users to add supply items to a
patient profile.
Allow Profile Quantity Edit

When enabled, preset Profile Issue amounts can be
overwritten during an Issue transaction. 34
Display Multiple Profiles for the same item

When enabled, allows multiple profiles to show for the
same patient and item (e.g. if a patient has a Med
Profile for both surgery and treatment).
Is Framework Interface being used?

When enabled, the system will know to use the last digits
after the last forward slash (/) in a Med Order, when
using the Validation code feature.
Issue by Number of Doses*

When enabled, limits the number of doses that can be
issued to a specific patient, based on their Profile
record.
Override witness required in profile mode

When enabled, Schedule 3 medications with a Witness
requirement can only be witnessed by a user with this
advanced Witness privilege.
Profile Mode
When enabled, the patient profiles created either within MyQLink or coming from a Patient Interface,
will be visible to the end user.
Profile Override at this Cabinet

This setting allows Profile Override, Critical users to Override and Issue any item in the database not
flagged with Exclude from Critical Override in MyQLink, at that specific Solution.
Profile Overrides
flagged with Exclude from Critical Override feature in MyQLink, at all Solutions.
Show Allergies Warning When enabled the Allergies warning notification will show during an Issue
transaction or Profile Override, for patients with allergy indications coming from MyQLink or a patient
interface.
Show Future Profile Items When a Patient’s Profile is listed, this feature allows the user to view future
profile items, but they cannot be selected.
Show Profile “Clear All” Button On the Profile Item Issue Screen, this feature allows the end user to clear
all checks on the Profile Item Issue Screen by selecting the Clear All button.
Show Profile Items for Users with Insufficient Rights Users will be able to see the items on the profile list,
but will still be unable to access any restricted items.
Show Profile Items Not Assigned When a Patient’s Profile is listed, this feature allows the user to see items
in the profile that are not assigned to a Solution.
Show Profile Items on the Other Cabinets When a Patient’s Profile is listed, this feature allows the user to
see other items in the profile that reside in bins in other MedBank Solutions. (Must have 2 or more
MedBank Solutions for this feature to work.)
Transaction Bundling with Billing Interface Bundling occurs when the same item is issued out from 2
different bins. With a billing interface, bundling will only show 1-line item of the total amount (for
invoicing), but both bin transactions will be logged.
Unlink ProfileID when using Med Equivalent When enabled, this allows issuing of an equivalent
medication (designated in MyQLink) to correctly bill through a 3rd party billing interface. (Billing
interface required.)
Restock Options
Aggressive Restock Mode
No action is needed when restocking in this mode.
After pressing Restock Items Now, all selected items
will show received, even if exiting mid-restock or if the
system times out.
Allow Exit During Restock 36

System Option used so Supplemental and
Scheduled Restocks can be Exited mid-process.
Allow Expired Items on Restock

When enabled, this setting prevents the user from stocking medication with an expiration date in the
past. A message will alert the user of the problem and indicate sending the item back to the pharmacy
for a replacement. (For Replenishment CUBIES only)
Auto Restock External Items

When enabled, after arriving at your default Restock screen, all items will automatically show as
Restocked.
Bypass Restock PO Screen for Non-Admins

When enabled, this setting will direct the Non-Admin user directly to the Scan Barcode screen after
selecting the restock button. (For Replenishment CUBIES and Non-CUBIE Items only)
Enable Other Stocking Options

When enabled, this will activate the Other Stocking Options button. When disabled, the button is hidden,
and the only Restocking Option will be what is set as the default in MyQLink. (See MyQLink Guide for
details.)
Require Countback on all Replenishment CUBIEs before Removal

When enabled, the system will require a countback of any CUBIE, before replacing it with the
replenishment CUBIE. (For Replenishment CUBIES only)
Require Countback on Schedule 2 Replenishment CUBIEs before Removal

When enabled, the system will require a countback of any Schedule 2 CUBIE, before replacing it with
the replenishment CUBIE. (For Replenishment CUBIES only)
Require Countback on Schedule 3-5 Replenishment CUBIEs before Removal

When enabled, the system will require a countback of any Schedule 3-5 CUBIE, before replacing it with
the replenishment CUBIE. (For Replenishment CUBIES only)
Show External Item Restock Warning

Alerts the user that selected External Items will be immediately received once the Restock Items Now
button is pressed.
Show PO Item Box as Checked on List

When this setting is enabled, items on an open PO will default as checked to stock.
Security/Advanced
Allow Barcode Login
When enabled, allows the user to use a
MedBank generated badge barcode with a
manual password to log in.
Allow users to Change Login Password When

enabled, allows users to change their
fingerprint and/or password at the cabinet.
If disabled, only an Administrator can perform
these functions.
Auto Resolve Container Discrepancies Enables

the system to auto-resolve container
discrepancies less than the percentage
entered in the MyQLink Database. These items
will be automatically resolved and pushed to
the Resolved Discrepancy report, C3.
Edit Quantity on Hand for Controlled Items

During Issue
When enabled, this allows the user to change
the Quantity on-hand for controlled
substances, during the Issue transaction.
Edit Quantity on Hand for Non-Controlled Items During Issue

When enabled, this allows the user to change the Quantity on-hand for non-controlled substances,
during the Issue transaction.
Enable Skip Button for Non-Controlled Items

When enabled, the Skip Button is available for non-controlled substances.
Enable User ID Field

When enabled, the User ID field on the login screen will be available to use.
Enter Code on Dose Screen

Enables a free text field for user text entry during the issue process. Note: Allows access to the bin prior
to the code entry.
Manage Critical Level

When enabled, allows authorized users to control the critical level of all items directly at the cabinet,
rather than through MyQLink.
Security/Advanced (con’t)
Manual Password Required on Login
When enabled, the user will be required to
manually enter their MedBank Password on the
display.
Mask User ID on Log In*

(Always recommended.) When the Mask User
38
ID box is checked the User’s ID will not be visible
on the display. The users will only see an asterisk
as they enter their User ID.
Request Validation Code Before Access on All

Items
Prior to issuing any item, the system will ask the
user to type in a Validation Code (typically
provided by the Pharmacy).
Request Validation Code Before Access to

Controlled Substances
Prior to issuing any Controlled Substance, the
system will ask the end user to type in a
Validation Code (typically provided by the
Pharmacy).
Show Items to Waste Issued from Logged in User Only

When enabled, users will only be able to view and waste items they have previously dispensed for a
particular patient.
Show Skip Button on Controlled Subs

When enabled, this will allow users to use the Skip button during Controlled Substance transactions.
Visual/Audio
Allow Admin Codes on Issue
Adds a field to enter an administration code for billing.
(Only available in free text at this time.)
Audio*
When issuing a QBud or in Touch to Take mode, an
audible voice will confirm the amount issued. This
feature may also be bypassed during the individual
transaction.
Numeric Keypad Pop-Up

When enabled, a numeric keypad will appear on the
display for use in fields that require numeric entry.
Show Blind QBud Pop-up

When issuing a QBud in Blind QBud Issue Mode, this setting will show the pop-up on the log in screen
indicating the transaction.
Show Exit Button on Issue

When enabled, the Exit Button will be available throughout the Issue/Return transaction.
Show Return Button

When this is enabled, the user will have the option to use the Return button to return an item to the
Solution. This creates a reportable Return transaction.
Show Touch to Take Button

When enabled, the Touch to Take button will be available. For use only in Touch to Take Mode.
Show Waste Button

When enabled, the user will have the option to use the Waste button to create a Waste transaction.
Printing Options
Customize each Solution for transaction printing

using the built in thermal printer or an external
Zebra label printer.
Options can be set to print a receipt for an Issue/

Return transaction, a Discrepancy, or both for
select Drug Schedules through the built in thermal
printer 40
Issue labels can be printed using a USB connected
Zebra GK420t thermal printer to attach to
packaging or other purposes.
Labels and Receipts will be printed upon completion of the transaction.
Screen selections are sorted by drug schedule as listed in the myQLink.net database. Customize your
settings then select Save.
Issue Receipts include: Discrepancy Receipts include:
• Station • Container • Solution • Amount

• Date/Time • Dose/Waste/Total • Date • On-hand Start
• Transaction # • Dispensed by • Time • Count Found
• Patient Name • Witness • Transaction # • Discrepancy Amount
• Patient ID • Directions • Patient Name • Pocket/Carousel #
• Allergy • Lot # • ID # • Container #
• DOB • Expiration Date • Employee • Previous Employee
• Item • NDC • Witness • Witness
• Doctor • Attending Doctor • Previous on-hand Start
• Issue to Dept • Previous Count Found
Note: In order to utilize the Solution’s thermal
printer for Print Receipt feature, the printer • Medication • Previous Discrepancy
settings must be defaulted to Fujitsu.
If using a USB connected Zebra printer for adhesive labels, ensure the printer is named ZDesigner TLP 2844
in the Control panel.
There are two label types available to print from the Zebra printer: Patient Med Label (3x2in) and Med Rx
Label (4x3in).
The Patient Med label has the capability of optionally printing at the time of the transaction. This is set in
the Item Attribute page in the myQLink,net site. The Label type is either designated at the cabinet in
Software Options or one the myQLink.net site under Cabinets tab. The label type is customized by
cabinet.
See Ordering Supplies in this guide for label and receipt paper order information
Emergency Contacts
Up to four emergency contacts (name and phone numbers) can be added to be viewed at
the Solution. These contacts will be available to the user on the login screen through this
icon. These are contacts who should be able to assist the user or guide them in the event
emergency access is needed (key holders, Pharmacy contacts, D.O.N, etc.).
After logging into the Solution, select the Admin Button > Software Options > Emergency Access
Enter the Emergency Contact information then

select Save.
Zone Types
Zones are isolated areas within your MedBank Solution. Zones can be configured to be one of the
following:
Non- Touch to Take Zone (required if managing controlled drugs)

Requires the user to input information for a higher level of security. After logging into the Solution, the user
will be asked to select from a list of items, select quantity, and confirm the item Issued or Returned. Only
the Zone that contains the selected item will unlock.
Touch to Take Zone (not for use with Non-Button Items)

42
Rapid Access; speeds up access to items that require less security. When a user logs into the Solution, the
Zones in this mode will unlock, allowing full access. All other Normal Issue Mode Zones will remain locked.
Non-Button Zone (available in Normal Issue mode only)

These Zones do not have the button bar that associates the item with a Take/Return button. Instead,
they are associated with a location within the Zone. Each Zone can hold up to 24 bins. Each bin can
hold up to 10 items. This allows up to 240 items within one Non-Button Zone, greatly increasing capacity.
Users will log into the Solution to issue the non-button item. The door will open, and the user will locate
the item based on Bin location described on the display. (Some systems can allow for scanning of bin
location for additional confirmation that correct item is taken.)
Patient Specific Zone (available in Normal Issue mode only)

These Zones are a combination of a Non-Button bins (see above) and Patient Specific bins (non- billable).
Patient Specific bins are bins that are designated for a specific patient and contain medications or
supplies that can only be issued to that patient.
Consolidated Solution vs Standard Solution

A Consolidated Solution has the same item assigned to multiple bin locations within the Solution. This
allows the System Administrator to monitor the Max and Min levels for a single item across all bins in a
Solution. The Max for the bin will be the bin’s capacity; How many of that item will occupy that bin. The
bin capacity multiplied across the item’s multiple bins will be the MultiMax. When a Purchase Order (PO)
comes in (triggered at the MultiMin), the Solution will divide the Order Quantity received and distribute
to each designated bin, as needed.
A Standard Solution (Default), as opposed to a Consolidated Solution, will have:

Max and Min in increments of the item’s Order Quantity
Purchase Orders will be received and distributed to a single bin
The Solution will indicate which bin at which Solution, if an item is assigned to multiple Solutions.
See the myQLink.net Guide for more information and settings regarding Zone Set Up.
Populate Bins
The Implementation Team will complete this one-time set-up feature initially and for any additional
hardware added to your Solution.
This process assigns each location (shelf, drawer, fridge, etc.) bin numbers within a Zone, in order to
begin assigning items.
Ensure all ribbon cables from shelf to Solution are securely in place and doors are closed.
Solution Shelves, Supply Drawers, QLock, and Non-Button Zones (includes Carousel,
Matrix and CUBIE drawers)
Select Admin > Set Up Zones > Populate Buttons
On the Cabinet Setup Screen, Zones must be located and

configured with a Zone number and Zone Type before
populating the bins.
Locate and select the Device to set up

Select Configure (the Zone Assignment screen will
pop up)
Select the Zone number
Select if it will be Normal Issue Mode (Yes) or Touch to
Take (No)
Select if the Zone is Button, Non-Button, or Patient
Specific, if available
(See the Zone Type section of this guide for details)
Once the Zone has been configured, select Save.

Once all the Zones have been configured, proceed to select
populate buttons.
Matrix Drawer Return Bin
Matrix Drawers may be purchased

with an internal secure return bin. In
order for the system to direct the user
to this bin, it must be populated.
Check the Return Bin box on the right
for the Matrix drawer containing the
return bin.
Populate Bins (con’t)
QBuds
Before assigning items to the QBuds, they must be
manually populated to assign bins to the associated
Solution.
To do this, login to the Solution > select Admin > Set Up

Zones > Populate Buttons.
Select the QBud device to configure > Configure.

44
Press the Take button on the QBud to populate it. You
will see a bin assignment appear on the screen.
Continue the same steps for all QBuds. If a QBud has

been populated previously, it will be indicated on the
display.
If there is more than one Translator for more than one MedBank Solution, turn off the
unassociated Translator to avoid interference.
QBud LED Light
Green Indicates acknowledgement for Take and Return actions. Also

indicates that the QBud has been associated with the receiver.
Amber Indicates that the QBud is no longer associated with the receiver.
Red Indicates the battery is low (replace with CR2335 Lithium Battery).
Resetting the QBud (for use with multiple receivers)

If you have more than one receiver for more than one MedBank Solution and you want to relocate the
QBud to a different Solution, the QBud must be reset to communicate with the other Solution/ Receiver.
✓ After De-Assigning the item, press and hold the Take and the Return button simultaneously until
you see an amber light flash. The QBud is now reset.
✓ To communicate with the new receiver, ensure that the second receiver is set to a different
frequency (A or B) and the QBud is within proximity of the new receiver. Populate the button and
assign to the new receiver/Solution as instructed above.
Fridge Admin Screen
Once the QLock device is identified and populated, the System Admin can gain access to the
Refrigerator Admin Screen.
Device
Identified as the device serial number.
Description
The default description can be edited in this
text field to customize, if there are multiple
QLocks in use. This description will guide the
user to the associated refrigerator and aid in
the assignment process (Item will be
prefaced by SRM).
Current Temp
Detects the internal refrigerator temperature.
(Note: Temp can be registered in Fahrenheit
or Celsius. Select the appropriate radio
button at the top right.)
Low Alarm
A customizable field that, when set, will flash a visual and/or auditory alert on the display indicating the
internal temperature is too low.
High Alarm
A customizable field that, when set, will flash a visual and/or auditory alert on the display indicating the
internal temperature is too high.
Interval
Set in minutes. Ongoing status can be viewed
via the Temperature Alarm Log, C31 report.
Enable Low Alarm

Enables a visual and auditory alarm on your
cabinet, based on the Low Alarm setting.
Enable High Alarm

Enables a visual and auditory alarm on your
cabinet, based on the High Alarm setting.
Audible Alarm
Select if you want the cabinet to send out an
audible alarm whenever the
refrigerator range is above or below the
settings.
CUBIE Admin Screen
Once the CUBIE Drawer is identified and has been populated, the System Admin can gain access to the
CUBIE Admin Screen.
Drawer Test is a diagnostic feature for drawers

and CUBIEs. Contact Customer Support for
details.
Open Drawer Is a command to open the

drawer.
46
CUBIE Drawer Identifier Drop-down menu
containing available CUBIE drawers and
identifying which drawer is selected for the
features on this screen.
Rescan Drawer Updates the CUBIE drawer

after changes have been made.
BinNo Identifies the individual CUBIE Bin

number.
Position Location within the drawer.

Position moves left to right, front to back.
Size Single (1), Double (2), or Triple (3)

widths.
Item The description of the item assigned

to the CUBIE bin.
Quantity The current on-hand quantity

that resides in the CUBIE.
Open A command to open the lid for a selected CUBIE.
Release Releases the unassigned CUBIE from the CUBIE Drawer.
Release All Releases all unassigned CUBIEs from the CUBIE Drawer.
De-Assign De-Assigns the selected item assigned to that CUBIE.
View Stats Utilized during troubleshooting.
Editing Zones
Your MedBank Implementation Team will

complete this one-time set-up feature at the
time of install.
This is only needed if Zones are changing from

Normal Issue Mode to Touch to Take or vice
versa.
To change the Solution’s Zones, select Admin

> Set Up Zones > Zone Selection
The Zones that have been populated will appear in the display with a checkbox next to it. To indicate a
Zone you do not want to be in Normal Issue Mode, place a check in the box next to that Zone.
Zones for Blind QBuds are not checked as Touch to Take.
Adding Temporary Employees
There may be a time when an Administrator needs to add a new temporary employee, but doesn’t
have access to myQLink.net. By adding a temporary employee at the cabinet, the system will give
them an expiration date which will leave them inactive after that date has passed.
First, setup the setting on the myQLink.net at Tools >

Options > Defaults
Once the database parameters have been set, the

Administrator can begin using the feature.
48
At the Solution, select Admin > Manage Emp
This screen will show all employees with the exception

of Administrator users, whose rights cannot be copied
using this feature. Use the header to sort the columns
or use the search field to locate an employee.
To Inactivate an employee, select the employee >

Inactivate > and then Confirm Inactivation
To Modify an employee, select the employee >

Modify > make necessary edits > then select Confirm
Modification
To Add a New temporary employee, select an

employee that has the same rights as the new user
will have > Copy
Template place holders are an easy way to manage new temporary employee additions. Set
up employees with the rights that match the employee placeholder. For example, you might
set up an employee type “Nurse” that has the appropriate access rights for that position. When you add
a new temp nurse to the facility, simply select the Nurse employee to copy. See myQLink User Guide for
more details.
Adding Temporary Employees (con’t)
At the Solution, this is done through the Copy feature.
Select an existing employee who has

the same rights you want the new
employee to have.
Enter the information required and

confirm the access rights.
Select Add Employee when

complete.
You will be returned to the employee list,

showing the newly added employee
and the expiration date.
The temporary employee will be active until the expiration date. The expiration date sweep of the
system to inactivate employees occurs during the nightly reboot of the cabinet.
Use the report Temp Employee Report, C68 to help manage and track which employees have been
temporarily added to the cabinet.
Please contact a Customer Support team member to set this report up on your database.
Assigning Items
Use this function to add a new item to a bin location or change an item’s location
Prior to assigning item bin locations, the item must be created in myQLink.net and communicated
to the Solution. Items with Alternate ID’s will be assigned to the same bin as the primary item
(please refer to the myQLink.net Guide for further information).
Assigning a Non-Consolidated Solution
Max Quantity The system will stock the item to this amount when a Purchase Order is
generated. 50
Critical Level Defaulted to 1, but inactive in this stage. When activated, the system will e- mail
notifications every hour when the Quantity on-hand reached this critical level. The notifications are
discontinued once the bin is replenished above this Critical level (See myQLink.net User Guide for more
information on this setting).
Min Quantity The level at which the system will generate a Purchase Order.
The numeric difference between the Max and Min MUST be the difference of the order quantity.
Assigning a Consolidated Solution

For Consolidated Solutions, the Max will be the bin’s capacity. When assigning the same item in
multiple bins, the bin capacity, added up for all bins, becomes the Multi-Max and the Multi-Min
becomes the PO trigger. The difference between the Multi Max and the Multi Min is a multiple of the order
quantity. An order is received and distributed within the solution based on Bin capacity.
For Example: Three separate bins contain Drug A. Order Quantity of Drug A is 6 units. The Unit of Issue
(UOI) is by the unit.
Drug A Bin 1 Bin 2 Bin 3 Multi Max Multi Min

Bin Max (Bin Capacity) 4 4 2 10
Bin Min 1 1 1 3
Order Point 0 1 2
If assigning multiples of the same item, the item will be issued in the order they are assigned –
First In, First Out (FIFO).
Assigning Items (con’t)
Assigning Button Items
Assigns the items within the Solution a shelf or supply

drawer bin location that makes the item available to the
users.
After logging into the Solution, select Admin > Assign De-
Assign.
Once Assign Item is selected, all un-assigned button

lights will flash to show availability.
Push the green Take button that corresponds to the item

location in the Solution you wish to assign.
This will bring up the list of all non-externally flagged

items within the myQLink.net database.
Search and select by typing the description of the

item you wish to assign in the Search field.
Highlight the item to be assigned by selecting it

and then select Next.
The Item Detail Screen will appear.
Based on the Order Quantity, enter the Max

Quantity, Min Quantity, Critical Level, quantity
currently stocked, and Expiration Date, if flagged
for Simple Expiration in the myQLink.net database.
Select Next.
Repeat, as needed, until all items are assigned.
Scan Barcode Location

This feature requires a Barcode scanner and bin barcode labels provided by Cubex LLC. Please contact
your Sales Representative for ordering information.
When an item is assigned, the system will give you an optional field to scan a barcode for location
confirmation. This barcode will be required to be scanned during any Issue, Returns, or Stock transactions.
Assigning Non-Button Items, Non-Button Zones and Drawers (Carousel, Matrix, or CUBIE
Drawers)
Assigns the items within the Solution a bin location making the item available to the delegated end
users.
After logging into the Solution, select Admin > Assign Item > Non-Button Items
Once Assign Item is selected, all un-assigned button lights will flash showing availability. 52
First, select a Device to determine which Zone or

device the item will be assigned.
For CUBIE drawers, the device determines not only

which drawer the item will be assigned to, but also
the size of the CUBIE bin (1 wide, 2 wide, or 3 wide).
For Non-Button Zones, the Zone is listed as a device
(example: Zone 07). Select the desired bin and sub-
bin in order.
When the device has been chosen, you will see

how many bins are available to assign.
Select the item to be assigned by highlighting it.

Select the Add >> button. Repeat these steps to
assign multiple items or the same item multiple
times to different bins.
To remove an item from the list, select the item then select the << Remove button.
Select Next. The designated Zone or drawer will open. Place the item in the bin.
The Item Detail Screen will appear. Based on the

Order Quantity, enter the Max Quantity, Min
Quantity, Critical Level, and Quantity Stocked.
The system will issue items by the first item assigned.
Close the Drawer and select Next
Container, Lot Numbers, and Expiration Date Options
If the Container or Lot # with Expiration

Date feature is enabled in myQLink.net,
an additional screen will appear.
Fill in the required information for each

field.
Container # must be unique for each

drug container.
The minimum standard suggestion is a

year-# format.
Example: 15-1 for the year 2015 and it is

the first container for that item.
Continue to increase the container
number to the end of the year then start
over with a new year.
Multiple containers of the same item may be assigned to one bin. If the item has the same lot number,
check the Use Last Lot and Exp Date to auto-populate lot number field, expiration, and quantity, then
select Add Container. Enter the text fields required.
The next bin will open if multiple items were chosen to assign.
Select Exit when process is complete.
Assign QLock Refrigerated Items
This process assigns a bin location to the items secured by a
QLock within a refrigerator.
After logging into the Solution, select Admin > Assign Item
> Non-Button Items.
54
Once Assign Item is selected, all un-assigned button lights
will flash.
You must first Select a Device. The QLock device will

display as SRM followed by the custom name indicated
in the Refrigerator Admin Screen.
Once the device has been chosen, select the item to

be assigned by highlighting it. Select the Add>> button.
Repeat this step to assign multiple items.
(To remove an item from the list, select the item on the
right then select the <<Remove button.)
Select Next.
Place the item in the refrigerator.
The Item Detail Screen will appear. Based on the Order

Quantity, enter the Max Quantity, Min Quantity, Critical
Level, Quantity Stocked, and Expiration Date
(if flagged for Simple Expiration in the database).
Press Next
Assigning QBud Items
This process assigns the items a bin location to an associated wireless QBud device. Prior to assigning the
QBud, you must indicate the inventory item as an external item in the myQLink.net database (Inventory
Item Attributes – see myQLink.net Guide for more information).
After logging into the Solution, select Admin > Assign Item. Once Assign Item is selected, all unassigned
button lights will flash.
Check the Assign QBuds box.
A list of all items designated as External in the

myQLink.net database will appear.
Select the green Take button on the first QBud you wish to assign and
select the item to be assigned.
If the QBud has an item already assigned to it, the Description will appear in red at the top of the
screen.
Assigning QBud Items (con’t)
Once assigned, the QBud information will show at

the top and the Next button will show.
Press next.
56
In the External Item in field, type in QBud (optional)

and the location of the items, i.e.
Storage Room, Food Room, Shelf #, etc. This will alert the
user as to where the item is located, during the issuing
process.
Based on Order Quantity, fill in the Max, Min, Critical

Level, Quantity On-Hand fields, and
Expiration date (if flagged for Simple Expiration in the
database).
Select Next.
Repeat this process until all QBuds are assigned and then press Exit.
Assign External Items
This process assigns items to an external bin location. All items to be assigned as External must be flagged
in myQLink.net as External Item in the item’s attributes, but can be assigned anywhere inside or outside
the MedBank Solution.
After logging into the Solution, select Admin > Assign De-Assign. Once Assign Item is selected, all un-
assigned button lights will flash.
Select the External Items button
Select the item to assign by highlighting it.
Press Next.
The Item Detail screen will appear. In the External

Item In box, you can type in a description of the
physical location of the item (e.g. Supply Room Shelf
6) to aid the end user.
Based on the Order Quantity, enter the Max

Quantity, Min Quantity, Critical Level, Quantity
Stocked, and Expiration date (if flagged for Simple
Expiration in the database).
Select the Next button.
You’ll be returned to the External Item screen, where you can assign additional External Items or
press Home or Exit.
De-Assign Items
Use this function to remove an item from a bin location when it is no longer needed to make room for
additionalitemsintheSolution.
• De-Assign Button Items • De-Assign QLock Refrigerated items

• De-Assign Non-Button Items and Non-Button • De-Assign QBud Items
Zones - Controlled Drawer items (Carousel, • Resetting the QBud
Matrix, and CUBIEs) • De-Assign External items
• Changing Max and Min Level
58
Max/Min and Quantity On-Hand data will be lost once the bin has been de-assigned. Record
this information prior to de-assignment.
De-Assigning Button Items

De-Assigns the items within the Solution from a shelf or drawer bin location and makes the item
unavailable to the end users.
After logging into the Solution, select Admin > Assign De-Assign
All previously assigned button zones will flash.
Push the green Take button corresponding to the

item location in the Solution you wish to De- Assign.
The item assigned to that button will be

displayed on the top of the screen in red.
Confirm this is the correct item and press De-

Assign
Press OK on the De-Assign Complete pop-up

box.
To assign this item to another location, follow the instructions to

Assign Button Items.
De-Assign Items (con’t)
De-Assign Non-Button Items from Door Zones and Drawers (Carousel, Matrix, CUBIE
drawers, or QLock)
This process De-Assigns the items within the Solution

controlled drawer bin location making the item no
longer available to the end users.
After logging into the Solution, select Admin > Assign/

De-Assign. Once Assign Item is selected, all un-
assigned button lights will flash.
Select Non-Button Items
Press the De-Assign button. Press Next
A list of all items available to be de-assigned will

show. Choose the item you wish to de-assign and
press De-Assign Item.
Select Yes to the pop-up message.
You’ll be returned to the list of items available for de-

assignment allowing you to de-assign any additional
items.
Once all items are de-assigned, press Home or Exit.
De-Assign QBud Items
This process De-Assigns the items from a bin location associated with a wireless device (QBud) that makes
the item unavailable to the end users.
After logging into the Solution, select Admin > Assign

Item > Check the Assign QBuds box.
60
A list of all assigned QBud items will appear.
Press the Take button on the QBud to be De-Assigned.
The item you’ve selected will show at the top of the screen.
Confirm this is the item you wish to De-Assign and press

De-Assign.
A pop-up window will appear confirming the item

to be de-assigned. Select OK.
If De-Assigning multiple items, select the next Take

button and repeat the above process. When finished,
Select Exit.
The De-Assigned QBud is now available to be assigned to another external item.
De-Assign External Items
After logging into the Solution, select Admin > Assign
Item > External Items. Once Assign Item is selected,
all unassigned button lights will flash.
Select De-Assign.
This will bring up the list of all Assigned External

Items.
Search for the item to be De-Assigned, select

the item, then click OK.
Click the OK box on the Item De-Assign pop-up box.
This item will now be De-Assigned from the External Items.
Transferring De-Assigned Items

With version 37, the MedBank now stores items attributes at de-assign, so if the item is to be later re-
assigned within the same cabinet or at another cabinet within the same facility, all item attributes will
repopulate, no longer requiring them to be re-entered. However, they can be modified upon re-
assignment.
Changing Max and Min at the Solution
(for use in Non-Consolidated type Solutions, at this time)
Once an Item has been assigned, its Max and Min can be adjusted in your database or at the cabinet.
To change the Max and Min at the cabinet, select Admin > Min/Max.
62
Search for the item and adjust the Max or Min level
(min 3 characters).
Select Update Max/Min to apply the changes
If there are any errors with the data entered or

existing data, these items will be grouped and
highlighted in red for correction.
Once the corrections have been made, select

Update Max/Min to apply the changes or Exit to
revisit them at another time.
Max and Min levels MUST be in increments of the Order Quantity.
Additional Options
Adding Patients at the Solution
In order to issue items under a specific patient, the patient must be in the database. The following details
how to add a patient at the Solution.
After logging in, the Select Patient Screen will appear. To verify the patient is not in the system, search for
the patient using one of the following: Patient’s Name, Owner’s name (for Animal Care) or ID number.
Touch the text box at the upper left-hand corner of the page. Type the first letters in the description then
touch the Search button.
To add the patient to the database, select the Add

New Patient button at the bottom of the display
The Add New Patient Screen will appear.
Enter the required information (See the

myQLink.net guide to learn how to customize
required fields.)
If the newly added patient data is incorrect,

select Clear Form and enter the correct
information.
The user may continue adding patients to the patient list by selecting Add Another Patient or begin
the issue process by selecting Issue/Return to continue with the issue process.
Adding Patients can also be done through an interface or at www.myQLink.net (see myQLink.net
Guide for details).
Additional Options (con’t)
All of these additional features are setup in:
Deactivate the Add Patient Screen

This feature hides the Add New Patient button to all users
except the System Administrators.
64
From the pull-down, select Patients
Enable
✓ Auto Generate Temp Patients
✓ Permanent Patients Only
Press Save
Active vs. Inactive Patients

By enabled Show Inactive Patient List, you can search for and create transactions for Patients,
whether Active or Inactive in the database.
Enable
✓ Show Inactive Patient List
Press Save
Disable Patient Selection Screen

Disable
✓ Patient Selection Required
Enable
✓ Permanent Patients Only
Press Save
Additional Options (con’t)
Auto Patient Deactivation

This feature is set up in Cabinet Settings.
Your MedBank can now be set up to

automatically deactivate patients after a
certain number of days without transactions.
Simply enter the number of days at which you

want a patient to deactivate after there have
been no transactions.
For example, if you want a patient to

deactivate 10 days after there have been no
transactions, simple enter 10 in the Inactive
Patient Deactivation field.
Issue Items
This section describes how end users will remove items from the Solution. (For Patient Profile Users, please
see Appendix A.)
There are now three (3) different methods for Issuing (Normal, Touch to Take, or Quick) and two for
Returning button items to/from the cabinet. The Implementation Specialists and the System Administrator
will select a method in either Touch to Take mode, requiring less security, Quick to Issue, which shortens
the number of screens for completing an Issue transaction, or Normal Issue mode which requires the user
to input information for a higher level of security. Below, both methods are outlined; Select the method
which best balances item security with speed of access. May be used in combination.
Quick to Issue (only for Non-Profile Mode) 66

This new feature in 37 allows you to shorten the number of button presses to complete an Issue
transaction.
After logging into the Solution, the Patient Screen will appear.
Search for the patient using one of the following:

• Patient name
• Owner name (for Animal Care)
• Patient ID Number.
Type the name in the search field and press the
Search button or Enter on your keypad.
Select the patient from the list by highlighting their

name
• If enabled, the Department Screen will appear.

Search for and select the Department using one:
Department name or Department ID number.
Select Next.
• If enabled, the Doctor Screen will appear. Search for and select the Doctor using: Doctor name
or Doctor ID number. Select Next.
Select Issue/Return/Waste
Issue Items (con’t)
Quick to Issue (con’t)
You’ll be taken to a complete listing of all available

items within your MedBank.
Search and select the item(s) needed for issue
Adjust Issue Qty
Press Issue Items Now
Confirm and/or edit Issue amount
Press Next
If a patient has an allergy indicated in the

system, the View Allergy link will show. Clicking the link
will show allergy information. Allergy status will not
block issuing of any medication or supply.
Confirmation of “All Items, except skipped items, have

been issued!” will show at the top of the screen.
Issue Button Items Using Touch to Take Mode
After logging into the Solution, the Patient Screen will

appear.

• Patient name
• Owner name (for Animal Care)
• Patient ID Number.
68
Select the patient from the list by highlighting their name
Search for and select the Department using one:
Department name or Department ID number.
Select Next.
• If enabled, the Doctor Screen will appear. Search for and select the Doctor using: Doctor name
or Doctor ID number. Select Next.
Select Issue/Return/Waste. The doors will open and lights will flash.
Press the green Take button(s) associated with the item(s) you wish
to Issue. Multiples of the same item may be issued by repeatedly
pressing the green Take button.
Use the touchscreen to edit the Quantity (yellow field).
You can Remove items from your list by checking the Remove check box and pressing Remove
Item.
Press Issue Item(s)
If Witness, Countback, or Discrepancy Notation is

required, those screens will appear.
When all items have been issued, close the door(s) and
select Exit to logout.
Issue Button and Non-Button Items in Normal Issue Mode
Use the following instructions for Button Items, Non-Button
Items/Zones, QLock, and QBuds. Read the following sections
for more specific information on each Solution type.
After logging in, the Patient Screen will appear.

• Patient’s name
• Owner’s name (for Animal Care),
• or Patient ID number.

Search button or Enter on your keypad. Select the
patient from the list by highlighting their name.
Search for the Department using one of the
following: Department name or Department ID
number. Press Next.
• If enabled, the Doctor Screen will appear. Search for

the Doctor using one of the following: Doctor name
or Doctor ID number. Press Next.
If you are issuing any Touch to Take or QBud items,

you will do that from this first screen. Otherwise, press
Issue Item(s)
You will be taken to the list of items assigned to the

Solution. Search for the item by Description 1,
Description 2, or the Item ID.
Begin typing the name of the item to narrow the search.

Select the item by touching the item until the
description is highlighted. Press Next
Press Next
Issue Button and Non-Button Items in Normal Issue
Mode (con’t)
Confirm (or update) the quantity of the item you wish to

issue using the keyboard.
Unit of Issue next to the text box guides the user to

how the item is to be issued from the Solution.
70
Select Next.
To issue additional items, select Add Items and repeat

previous steps.
When you have selected all the items you wish to issue,
select Issue Items.
If Issuing from a button zone, the lights will now flash and the
doors will unlock. Press the green Take button. If issuing from
a Carousel, Matrix or CUBIE drawer, the drawer will open and
CUBIE, where applicable, will open. If Issuing from behind a
QLock, it will unlock.
Confirm the Issue Quantity and press Next
Confirmation screen will appear with “All items, except

skipped items, have been
Retry
If the CUBIE bin is exposed but the bin lid is
obstructed, the system will prompt you to Retry the
lock release. Remove the obstruction and press Retry.
Issuing with Container, Lot#, Expiration Date Feature

Follow the prior steps to issue a Non-Button Item.
On the additional screen, confirm the Lot #,

Container #, and Expiration Date. Enter the
Quantity to be Issued. This may be out of more
than one container.
If the container Quantity on-hand (QOH) reaches

0, an automatic Countback will occur for Multi
Dose Medications.
If the quantity you enter in the Quantity column

takes the on-hand quantity of the container to
zero, you will receive a warning asking you to
Countback the current quantity. The user will confirm in the Countback column what was on-hand. The
system will adjust the quantity to reflect what remains.
If the user wants to issue more from a container than the system currently recognizes, the Countback
warning screen will pop-up, in this case as well.
Issuing a QBud Item
The options to issue a QBud item below may be used together or singularly depending on your
needs of the system and work flow.
Blind QBud Issue Option

This feature allows a user to issue a QBud item without logging into the Solution.
To allow Blind QBud Issue, select the Admin button then

Software Options. 72
Under the Cabinet Defaults, enable Allow Blind QBud

Issue setting. Here you can also select the Enable Audio
Default to hear the total amount issued for each button
press.
To issue an item in this mode, simply press the Take

Button on the
corresponding QBud.
This will create an Issue transaction in the database and

reflect in the Quantity on-hand. If issuing quantities
greater than one, press the Take button multiple times
to increase the issue transaction incrementally. To
reduce the amount, press the Return button to
decrement the Issuing quantity.
The Blind QBud Option will not track User or Patient information and will not decrement inventory
if there is a Cycle Count being performed at the cabinet.
QBud Patient Issue Option
Users may issue a QBud item to an associated patient for more detailed data collection and charge
capture capabilities with Third Party Interfacing, if applicable.
After logging in, the Patient Screen will appear. You

can search for the patient using one of the following:
• Patient Name,
• Owner Name (for Animal Care),
• or Patient ID number

Search button or Enter on your keypad. Select the
patient from the list by highlighting their name.
Select Next and select the Department and/or the
Doctor, if these functions are enabled.
Select Issue/Return/Waste.
At this blank screen, press the Take button on the

QBud of the item you wish to issue to the patient.
The next screen allows the user to adjust the

quantity you are Issuing in one of two ways:
• On the screen by adjusting the Quantity

• By pressing the Take/Return button.
You can create a list of items for this patient by selecting

multiple QBud item Take buttons.
Issuing External Items
Issue External items as described above for Button Items.
Because External Items are located outside of the Solution, the doors will not unlock. The screen will
display the item’s location as entered during the assignment process.
Select the patient
74
Press Issue/Return/Waste
Press Add Items
A list of all available items will show
Select the item to be issued
Press Next
Issue an External Item (con’t)
Confirm your item(s) and enter quantity to be

issued (yellow field)
Press Issue Item(s)
Confirm Issue Quantity (and adjust, if needed)
Press Next
Confirmation screen will show All Items, except

skipped items, have been Issued!
Other Options During Issue
Witness on Issue
In some cases, for certain items, a user will be required
to have a witness during the Issue transaction. The user
will issue the item as instructed, and just prior to access
to the item, the witness screen will appear. A witness is
required to enter their Fingerprint, Badge, or User ID and
Password. The issue process will continue when the user
selects Next. The witness must remain through
completion of the transaction. 76
With version 2.0.37.0 and later, badge Barcode

can now be used for witness, as well.
Countback or Blind Countback on Issue

In some cases, for certain items, a user will be required
to countback the amount found prior to the Issue
transaction. The user will issue the item as instructed,
and just as the user gains access to the item, the
Countback screen will appear. Depending on the
setting, the user will be required to confirm the amount
displayed (Countback) or enter an amount (Blind
Countback). The issue process will continue once the
countback is complete and the user selects Next.
Enter PIN Code on Dose Screen

This Software Option will require the user to enter a PIN
Code, once they have been given access to the item
during the Issue process. The user will issue the item as
instructed, and as the user gains access to the item, the
confirmation screen will ask them to enter a PIN Code.
This is a free text field that the system will record.
Other Options During Issue (Con’t)
Validation Code on Issue
This Software Option can be set for all items or just
Controlled Substances, which will present a screen
prior to accessing the item during the Issue process.
The user will be required to enter a verifiable
Validation Code.
This Validation correlates to the Med Order for the
selected patient for the selected item.
This validation code can be found in the myQLink.net

Database > View Patients > Select Patient > Patient
Items (left side menu). The Profile ID is the Validation
code.
• For Framework Interfaces, this number is the same as the last digits after the last forward slash
(/) in the Patient’s Reorder ID #. Must enable the Software Option Is Framework Interface
being used?
• For Prodigy Interfaces, navigate to the prescription Entry > Enter M (Modify) in the action field
followed by the Rx number > Press the Enter Key > Leave the refill # field blank and hit the
Enter key once more > The order number will now be displayed on the user screen.
• For QS1 Interfaces, this number is the Patient's Rx Number.
For Profile Overrides, the user must follow the policy set by the Administrator if a user is going to override
a profile. The override enabled user may enter the override and a code determined by the Pharmacy
or authority in the text field.
This Feature cannot be used in conjunction with the Enter (PIN) Code on Dose Screen feature.
CUBIE Lockout
This feature is for CUBIEs bins only within the CUBIE replenishment process.
This feature is setup through the receiving site cabinet
software where the admin will be able to set the time
period after which the CUBIE is locked down, and the
schedule range for which apply to the lockdown.
With this feature enabled, once the item within the
designated schedule range is Issued, the system will
start a timer for the period indicated in the settings
(Max of 24hrs). Once that period has ended, the
system will lockdown that CUBIE, preventing further
access to the item.
If the user tries to access the item once locked down,
the system will inform the user that there is a lockdown
for that item in effect. The system will trigger an order
to the pharmacy for replenishment. Once the
replenishment occurs, the item can begin the cycle
again.
Other Options During Issue (Con’t)
Discrepancy Notation
Requiring a Discrepancy Reason during an Issue transaction is a software setting that can be turned on
or off and must be used in conjunction with Countback or Blind Countback.
When enabled and a user enters a count different than what the MedBank believes is in that specific
container or bin, the Enter Discrepancy Reason screen will appear.
From here, the user can:

78
Select a reason from the Select Standard
Reason pull-down
and/or
Enter specific notes in the free-form text

field.
Every MedBank MyQLink database comes standard with 8 Discrepancy Reasons:
1. Previous count in error

2. Current count in error
3. Previous dose in error
4. Current dose in error
5. Count Error two counts back
6. Dose error two issues back
7. Drawer found tampered with
8. Drawer found left open
These reasons can be edited, deleted (only if the reason has never been used!), and/or additional
reasons can be added from myQLink.net.
Return Items
This section describes how staff will return items to the various Solutions. The return functionality can be
designated by item in the Item Attributes page in the myQLink.net Database.
Return Button Items to the Issue Location (Touch to Take Mode)

After logging in, the Patient Screen will appear.

• Patient name,
• Owner name (for Animal Care),
• Or Patient ID number.

Search button or Enter. Select the patient from the
list by highlighting their name
Press Issue/Return/Waste
• If enabled, the Department Screen will
appear. Search for the Department using:
Department Name or Department ID
number, then select Next.
• If enabled, the Doctor Screen will appear.

Search by using: Doctor name or Doctor ID
number, then select Next.
Press Return Item(s). A listing of items available for

return will come up.
Choose and highlight the item to be returned and

press Select Item
The doors will open, if applicable, and light will flash.
Return Item (con’t)
Return Button Items Using Touch to Take Mode (Con’t)
Locate the item and open the door or drawer
Press the Return button for the associated item and return the item to the bin location.
More than one item may be selected for the patient.

Multiples of the same item may be returned by repeatedly
pressing the Return button. 80
The touchscreen can also be used to adjust the return

amount.
Once everything is correct, press Return Items.
Return Button Items in Normal Mode
Use the following instructions for Button Items, Non-Button items, QLock, and QBud items. Read the
following sections for more specific information on each Solution.
After logging into the Solution, the Patient Screen will

appear. Search for the patient using one of the
following:
• Patient Name,
• Owner name (for Animal Care),
• or Patient ID number.
Type the name in the search field and press the Search
button or Enter. Select the patient from the list by
highlighting their name.
Press Issue/Return/Waste.

Search for the Department using one of the
following: Department name or Department ID
number,then select Next.
• If enabled, the Doctor Screen will appear. You can

search for the Doctor using one of the following:
Doctor’s name or Doctor’s ID number, then select
Next.
Press Return Item(s)
The Return Items screen will show a listing of all

previously Issued items available for Return.
Based on cabinet settings, you may only be able

to see items you have Issued within a certain time frame
and only from the cabinet where the item was originally
Issued.
Highlight the item you wish to return and press

Select Item.
Return Button Items in Normal Mode (Con’t)
The screen will indicate the original quantity of the item

issued. Below this, indicate the quantity you wish
to return using the keyboard.
You can Return up to, but not over, the amount

Issued.
Press Next
82
If you wish to return more items, press the Add Items

button and repeat the previous steps.
When you have selected all items, press Return Items

Now.
The light(s) for the item(s) you have selected will flash. Open the door or
drawer and press the Return button to confirm that you have replaced
the item.
Once all items are Returned, you’ll receive a confirmation

screen with the message:
Press Exit to close the application or Home for other

transactions.
Non-Button Items/Zones (Carousel, Matrix, and CUBIEs)
Returning Non-Button Zone items

If issuing Non-Button Zone items, follow the steps for Issuing an Item. Locate and replace the item as
described on the display.
Return Carousel Items

The carousel drawer will unlock and open. Replace the item to be returned and close the drawer.
Confirm the transaction on the display by selecting Next.
Return CUBIE Drawer Items

When the CUBIE Drawer opens, pull forward to expose the bin.
The location (cabinet, Zone, Bin) at the top of the screen will appear red until the bin lid is clear
to open.
Once exposed, the text will turn from red to black. The bin lid will unlock and open. Place the item in
the bin and close the bin lid.
Confirm the return quantity on the screen by pushing the Next button. Repeat previous steps until all
CUBIE items have been returned.
Close the drawer and press the Exit button, when finished.
Retry
If the CUBIE bin is exposed but the bin lid is obstructed, the system will prompt you to Retry to release
the lock. Remove the obstruction and press Retry. Close the drawer and press the Exit button to log out
when finished.
Returning Items with Container#, Lot#, Expiration Date Feature

Follow the steps to return a Non-Button Item. In addition, confirm the Lot # and/or Container #. Enter
the quantity to be returned. Close the door or drawer and select Next.
Non-Button Items/Zones (con’t)
Return QLock
When Return Items Now button is selected, the QLock Solution will unlock to give access to the items
within the refrigerator.
Replace the item and close the refrigerator door. Confirm the amount returned by selecting next on
the display.
84
Returning a QBud Item
Blind QBud Return

A user may return a QBud inventory item without logging into the Solution. Simply press the Return button
for the item on the corresponding QBud. This will create a return transaction in the database and reflect
in the Quantity on-hand. If returning quantities greater than one, press the Return button multiple times
to increase the return transaction incrementally.
QBud Patient Return Option

A user may return a QBud item from an associated patient for detailed data collection and charge
reconciliation capabilities with Third Party Interfacing, if applicable.
Non-Button Items/Zones (con’t)
Returning an External Item

Return External items as described above for Button Items. External items are located outside of the
Solution, therefore the doors will not unlock. The screen will display the item’s location as entered when
assigning it.
Select the External item to be returned from the list and Press Select Item Confirm the amount to return
and select Next to return the item.
Returning to a CUBIE or Matrix Drawer Return Bin

Follow the above steps to return an item to the issue location. Instead of directing the user to the original
issue location, the system will open the CUBIE or Matrix Drawer containing a return bin. Place the item in
the return bin and close the drawer.
This will create an RB transaction in the database and currently does not provide a credit for interface
users.
The CUBIE Return Bin is for the CRx Station receiving sites only.
Returning to an External Return Bin

Follow the above steps to return an item to the issue location. Instead of directing the user to the original
issue location, the system will not unlock the solution, but instead message the user that a return has been
recorded and to place the item in the location directed by the Admin (the external return bin).
This will create an RB transaction in the database and currently does not provide a credit for interface
users.
The same Other Options outlined in the Issue section may apply to returning the item.
Change Waste
The Waste Dose feature is utilized to correct the dose recorded for a given patient. This should be used
when a patient does not receive the entire dose you attempted to issue.
Login to the Solution and search the patient for

whom you wish to record a waste.
Select the Patient by highlighting their name.
Select Issue/Return/Waste.
86
Select the Department and Doctor, if this feature is
enabled
The next screen will show the items issued to that

patient. Depending on the Cabinet Settings, a user
may only see the items they issued. Select the item for
which you wish to change the dose or waste by
highlighting it.
Press Record Waste.
Select the reason for the Waste or Dose Change

from the drop-down box. These reasons can be
customized on the myQLink.net website or by
entering the reason in the free text field below.
Select Next.
Change Waste (con’t)
Enter the Waste Amount in the designated field.

This is the dose amount not given to the patient.
Select Next
You’ll be returned to the list of remaining items

available for Waste.
From here you can record additional waste, return Home

for other transactions, or Exit the application.
Witness can be required when recording waste (see the myQLink.net Guide for details).
Cycle Count
This section explains how to perform a Cycle Count in order to take an inventory of the items assigned to
a Solution. It is recommended that items are Cycle Counted on a regular basis in order to identify
discrepancies and get an accurate on-hand inventory. When performing a Cycle count, items can be
counted within any area of the Solution based on the System Administrator’s preference.
Cycle Count Button Items

After logging into the Solution, select the Cycle Count
button to be taken to the Cycle Count page. Do not
choose Options or External, as this will take you to the
other Cycle Counting options for non-button items. 88
All doors will unlock. Pressing the associated green

Take button, with the item you wish to Cycle Count.
The screen will indicate the description, Item ID,

and what the current quantity on-hand is. Count the
number of physical
items in the bin.
Input the number of items counted and, if flagged

for Simple Expiration, adjust the expiration date.
Move to the next item to count by selecting the next

Take button on the button bar. If the item count is
correct, move to the next item.
The back button can be used to correct a count, if

needed.
Repeat the above steps to Cycle Count multiple items.
Cycle Count (con’t)
Cycle Count Options
After logging into the Solution, select Cycle Count > Cycle Count Options (the initially loaded screen can
be customized in Software Options)
Show by Schedule
You can either select all drugs of a specific schedule by
putting a checkmark in the Select column next to that drug
schedule
or
Select those schedule drugs that have only been

accessed since the last Cycle Count by checking the
Accessed Only box.
Select Next.
The screen will indicate Description, Item ID, and current

quantity on-hand.
From here, you can update the Count Found (if

different than what’s showing) in the yellow fields.
Once all counts are confirmed/updated, simply press

next and it will take you to the next item until all counts
are completed.
Cycle Count Options Con’t
Show by Zone
You can either select all drugs of a specific zone by putting

a checkmark in the Select column next to that
zone,
or
90
Cycle Count only items within those Zones that have been
accessed since the last Cycle Count by checking
the Accessed since last Cycle Count box.
Select Next.
This screen will indicate Description, Item ID, and current

quantity on-hand.


next and it will take you to the next item until all counts are
completed.
Show by Item
This provides a list showing all items assigned.
Select the item(s) you wish to Cycle Count by checking the
box to the left of the item.
Select Next. The screen will now indicate Description,

Item ID, and current quantity on-hand.
• Non-Button Zone, the door will unlock.

• Carousel drawer, the drawer will unlock exposing the
first item.
• CUBIE drawer, the drawer will unlock and bin lid will
open when the drawer is fully extended.
• If a refrigerated item, the QLock device will unlock.
The screen will indicate Description, Item ID, and

current quantity on-hand.


next and it will take you to the next item until all counts are
completed.
Custom Cycle Count Defaults

Starting in v2.0.37.0, individual Cycle Count preferences can now be saved at the cabinet
This feature is not available for Cycle by

Item.
92
First, select the main Cycle Count
category (by Schedule or Zone)
Within the selected Cycle Count

category, select the entire zone(s) or
“accessed since last cycle count” by placing
a check mark in the needed field.
Once all defaults are selected, press Save

Defaults.
The next time the user logs in to Cycle

Count, the cabinet will remember and
present their defaults.
Restoring a Container on Cycle Count
If the facility has enabled the Container feature, there is an opportunity to restore a container using
Cycle Count.
This is used when a container has positive volume left in the Container, but the system reports there is
zero and has aged it off. This is an opportunity to activate the container for further and continued use.
By restoring a container, it will follow the rules of first in, first out (FIFO) and will be restored in its original
order, if there is more than one container available for this item.
From the Home Screen, select Cycle Count. Then, using

the Cycle Count Option of your choice, select the item with
the container to restore.
Select Next.
Use the dropdown to view the aged Containers and select
the one to restore.
This container will be restored with the other active

Containers. In the Count Found column, enter the quantity
available in the container.
Cycle Count External & QBud Items

Select Cycle Count > External Items.
Choose the External item(s) you wish to Cycle Count by

highlighting the item. A check should appear in the
box on the left of the item.
Select Next.
Input the number of items counted and expiration date,

if the Simple Expiration feature is in use.
Move to the next item to count by selecting Next. When

complete press Home or exit the application.
Destock Expiring Medication
This new feature will allow you to easily and efficiently destock expiring medication.
To remove expired medications outside of the Cycle Count

Process, go to:
94
Press Destock Expiring Meds
Once on the Expiring Meds page, you

can enter the number of days you’d
like to “look ahead” to see what’s
scheduled to expire.
The date field at the right will update to reflect

the date you are going out to for expiration.
(e.g. If it’s currently 10/06/16 and you’re going
out 90 days, this field will show 01/04/17)
From here you can individually select the

items to be destocked or Select All, if you
want to destock every item on the list.
Press Next
Destock Expiring Medication (con’t)
After pressing next, you will be taken to

each item’s Destock Expiring Meds to
Waste Screen.
Adjust count found, if different than what is

showing (this will kick a Discrepancy
notification).
Enter the amount being removed and

wasted.
If items remain in the bin, update the

Soonest Expiring Date to reflect the next
soonest expiration for that item.
Press Next
Repeat the above steps for every item to be Destocked.
Once all items have been Destocked, you’ll be returned to the Expiring Meds page.
From here, you can Exit the application or

press Home to complete another
transaction.
Discrepancies
Discrepancy Reason Option
(for non-container items only)
When a discrepancy occurs, there is an option to enter a

reason, if known (See Software Options to set
parameters). The reasons entered at the cabinet will be
transferred to myQLink.net to await the discrepancy
resolution process. Default Discrepancies that are found
in the dropdown menu can be customized in the
myQLink.net database. 96
NOT available on SupplyBank Solutions!
Discrepancy Review and Resolution at the Solution
Similar to resolving discrepancies on myQLink.net, users with the appropriate privileges can also review
or fully resolve discrepancies at the cabinet (see Employee attributes in the myQLink.net Guide). There
are several settings in Software Options on how to customize this feature. Once desired settings have
been saved at the cabinet, these users will see a button on the top left of the Patient Select screen after
logging in.
Discrepancy Resolver
Resolvers will be able to fully resolve a discrepancy or a reviewed discrepancy directly at the cabinet.
Discrepancy Review
Users allowed to review discrepancies will be able to partially resolve a discrepancy. They will be able to
view the discrepancies, enter, and save a reason for the discrepancy for future final resolution.
Future resolution can be done by a resolver enabled user, whether at the cabinet or at the
myQLink.net database.
Discrepancies (con’t)
The process is the same for the Discrepancy Reviewer and the Resolver.
If enabled, you will see a notification on the sign-in

screen notifying you of the current number of
Discrepancies needing to be resolved.
Sign in with DI Reviewer or DI Resolver privileges.
Select Resolve Discrepancy.
Select the discrepancy from the Open Discrepancy

list (and/or the Nurse reviewed list for the full resolvers).
Press Resolve Discrepancy.
Discrepancies (con’t)
Select a reason for the discrepancy from the drop

down and use the free text field for more details, if
needed.
Select Resolve Discrepancy.
98
An authorized witness will scan their fingerprint or

enter their User ID and Password to validate.
The system will return you to the full listing to resolve

any remaining Discrepancies.
Discrepancies that have been reviewed will display the detail in the Notes section of myQLink.net.
Fully resolved discrepancies with notes will be sent to the Resolved Discrepancy report, C3.
Restocking the Solution
Supplemental Restock
Supplemental Restock is the restocking method recommended when restocking one or two items that
were not generated from a Solution generated Purchase Order (PO).
Supplemental Restocking a Button Item

After logging in, select the Restock button. Select Other Stocking Options.
Select the Search field by touching inside of the text

box and type in the item you are stocking.
Select the item to restock. The item is selected when

a check mark appears in the check box.
When all desired items have been checked, select

the Show Item List button.
Enter the amount to be Restocked in the Qty field.
Select the Restock Items button.
Restocking the Solution (con’t)
Supplemental Restock (con’t)
Open the door for the item being restocked and press the Take button.
Verify the quantity being restocked and soonest expiration date, if flagged for Simple Expiration
date.
100
Press Next
Once all items are Restocked, you will be taken to the confirmation page. Everything stocked
successfully will be shown with a green
Supplemental Restocking a Non-Button Item

Follow the same process as Supplemental Restock a Button Item. The designated CUBIE, Matrix,
Carousel drawer, or Zone will open for you to restock the bin. Verify the quantity found and the amount
being restocked. Close the drawer and select Next.
Supplemental Restock with Container #, Lot #, and Expiration Date feature enabled
Enter the information in the necessary text fields on the additional screen.
• Remove Container
Check the box in the Remove Column next to
the Container.
• Use Last Lot

Allows you to use the same Lot Number as
previously entered. By checking this box and
selecting Add Container, the system will pre-
populate the fields with the lot number and
expiration date.
• Update Totals
This feature updates the quantity entered.
Supplemental Restock QLock Item

Follow the same process as Supplemental Restock a Button Item.
The QLock will unlock allowing you to restock the item. Verify the quantity found and enter the amount
being restocked. Add the soonest expiration date, if flagged for Simple Expiration date. Press Next.
Once the Supplement Restock of QLock items is completed, press Next to continue to restock items
within the Solution.
Supplement Restock a QBud Item

Follow the same process as Restock a Button
Item. Verify the quantity found, the amount
being restocked and soonest expiration date,
if flagged for Simple Expiration date.
Press the Next button on the screen. Once the
Supplemental Restock of QBud items is
102
completed, press Next to continue to restock
items within the Solution.
Supplemental Restock an External Item

Follow the same process as restock a Button Item. Verify the quantity found, the amount being
restocked and soonest expiration date, if flagged for Simple Expiration date. Once the Supplemental
Restock of External Items is completed, press Next to continue to restock items within the Solution.
Scheduled Restock
A Scheduled Restock is the method for restocking items included in a Solution generated Purchase Order
(PO) from a vendor. The POs are based on the item’s Max and Min settings. A PO is generated when the
item reaches Minimum Level and will order the amount needed to reach its Maximum Level. The
myQLink.net system communicates the Purchase Order to the Solution in order to be restocked. Items
that have changed bin locations within the Solution from the time the PO was created to the time the
PO is received will need to be added through Supplemental Restock. The user will be informed of this by
a pop-up box at the time of restocking.
Scheduled Restock of a Button Item
After logging into the Solution, select

Restock.
Select the Purchase Order you received,

then Next.
If you have multiple purchase orders & will

be Restocking them all, you now have the
option to consolidate all POs into one Restock
List by checking the
Select All box on the top right. Press Next
Press Next
Scheduled Restock of a Button Item (con’t)
On the PO Status Screen, check all items received to

be restocked.
Enabling software option - “Show PO Item Box as

Checked on List” will pre-check all items.
Adjust the quantities, as needed 104
Press Restock Items Now.

(Alternatively, individual items can be restocked one at a time by selecting
the status box for that item).
If there are any External items checked on the PO, they will be restocked
immediately without any further action needed.
The user will see flashing LEDs for all items needing to be
restocked.
Press the Take button to verify quantity found,
Verify quantity being restocked, and soonest

expiration date, if flagged for Simple Expiration date.
Status will turn green when all items are stocked

successfully.
Scheduled Restocking Non-Button Items
Follow the same process as Schedule Restock a Button Item. The designated CUBIE, Matrix, Carousel
drawer, or Zone will open for you to restock the bin. Verify the quantity found and the amount being
restocked. Close the door or drawer and select Next.
Scheduled Restock with Container #, Lot #, and Expiration Date feature enabled.
Enter the information in the necessary text fields
on the Container screen.
Add Container Press the Add Container Button
Remove Container Check the box in the Remove

Column in the Container row and press Remove
Container
Use Last Lot Allows you to use the same Lot Number
as previously entered. By checking this box and selecting
Add Container, the system will pre-populate the fields
with the lot number and
expiration date.
Update Totals This feature updates the quantity

entered.
Scheduled Restock of a QLock Item

Follow the same process as restocking a Button Item.
The QLock will unlock allowing you to restock the QLock item. Verify the quantity found, enter the
amount being restocked, and soonest expiration date, if flagged for Simple Expiration date. Press Next.
Once the Scheduled Restock of QLock items is completed, press Next to continue to restock items.
Select the Purchase Order (PO) you received. A list of items from that PO will appear with all items.
Uncheck items not received. Select Restock Items Now.
Scheduled Restock of a QBud Item
Log into the Solution as a user with Stock permissions. At the bottom of the screen, select Restock.
Select the Purchase Order (PO) you received. A list of items from the PO will appear with all items.
Uncheck the items that have not been received. Select Restock Items Now.
QBud items will be Restocked immediately, without any further action.
If a confirmation screen is needed to make changes, select the item’s status box before selecting
106
the Issue Items Now button.
Select the Next button to advance to the next item.
Scheduled Restock of an External Item

Log into the Solution as a user with Stock permissions. At the bottom of the screen, select Restock.
Select the Purchase Order (PO) you received. A list of items from the PO will appear with all items.
Uncheck items that not received. Select Restock Items Now.
External items will be Restocked immediately without any further action.
If a confirmation screen is needed to make changes, select the item’s status box before selecting
the Issue Items Now button.
Select the Next button to advance to the next item.
Un-stocked items will remain on the PO restock list until received to the Solution. Scheduled
Restock Order numbers remain opened for items that were previously not checked. These items
may be restocked when the items are received. It is important to note that Items left on a PO will
not reorder until stocked or removed from the PO.
If you did not receive an item listed on the PO, skip the item during the restock in order to keep
the PO open until the item is received. If you indicate you received 0 quantity, the PO will close
out and you will be forced to perform a Supplemental Restock, when the item is delivered. Zeroing
the quantity will cause reoccurring problems with the order process if another restock generates
before you receive the missing item. In this case, the item will be reordered on the next PO.
Deleting Purchase Orders at the Solution
On the Scheduled Restock screen, users may

delete Purchase Orders from the list.
Select the PO Number
Press Delete Purchase Order.
A pop-up warning will confirm the deletion of the

PO, before it’s removed.
Deleting Purchase Order Line Items at the Solution
Individual line items on a Purchase Order can

also be deleted from the cabinet.
Select the line item by placing a check

mark in the box to the left of
the item.
Press the trash can icon at the end of that

line item.
A pop-up warning will confirm the deletion of

the PO line item, before it’s removed.
Restocking from a CUBIE Replenishment Station (CRx) or QFill Station
The restocking method recommended when restocking an item transported and received from a CUBIE
Replenishment System (CRx Station) or QFill Station. Restock items are Solution specific.
After logging into the Solution, select Restock then select Scan Bar Codes.
Scan the barcode or manually enter the barcode 108

number for the first item received in the text field (case
sensitive), and press Next.
For CUBIE Items

Using Require Countback on all Replenishment CUBIEs
before Removal System Option, the CUBIE drawer will
open.
If stocking a new CUBIE, place the item in an

appropriate sized bin.
If an existing CUBIE is being replaced, the lid will open to

verify on-hand quantity. Enter the amount found and
close the lid.
If not using Require Countback on all Replenishment

CUBIEs before Removal System Option, the CUBIE
Drawer will open and the existing CUBIE will be released
and the replenishment CUBIE can be inserted into its
place.
A confirmation screen will appear.
Select Next to restock additional items or Exit to logout.
For a Non-CUBIE Item

Locate the item within the Solution as indicated by the green light. Press the green Take Button and
select Next on the confirmation screen.
Use the Software Option Bypass Restock PO Screen for Non-Admins to go directly to the Scan
Barcode screen.
Transfer
The new Transfer process allows you to move items within a cabinet (bin to bin) or from one MedBank
cabinet to another within your facility. This feature eliminates the need to de-assign and re-assign an item
should you just want to split the inventory within the cabinet to create multiple bins of the same, high-
volume item. Additionally, it allows you to transfer product within your facility from one MedBank to
another, if inventory needs to be better distributed.
Transfer Stock Internally
After selecting the Transfer Stock Internally

button from Other Stocking Options, you’ll be
taken to a complete listing of all items
available in your MedBank.
Search for and select the item(s) to be

transferred.
Press Show Transfer List
Your list of selected items will show with

available Quantity On-Hand listed in the yellow
column.
The Transfer Order # will be generated on

this page.
Here you can also enter optional notes

regarding the transfer.
Once list is confirmed & notes are entered

(if needed), press Create Transfer Order.
Transfer (con’t)
Transfer Stock Internally (con’t)
Each item selected for Transfer, will bring

up a Transfer Item screen. Enter the amount to
be Transferred in the Quantity Being Destocked
field. (This will generate an Unstock (US)
transaction.)
110
Press Next.
Continue to enter Transfer amounts until all

items from your list are complete.
The Transfer Confirmation will show all items

destocked successfully with a green status
indicator.
Transfer (con’t)
Receive Transfer Order

Once the Transfer Order is completed, the Transfer Order will show on all MedBank cabinets within your
facility. Using this Transfer order you can now move the item(s) into their new location.
Select Receive Transfer Order
A list of all available Transfer Orders will

show.
Select the Transfer Order to be stocked at

the new location by clicking anywhere on the
line. It will highlight in blue.
Press Restock from Order.
Transfer (con’t)
Receive Transfer Order (con’t)
The items to be transferred will show.
You can select individual items, by placing a in the

Select box
Or 112
Press Select All to choose all items on the Transfer Order
Press Restock Items
Confirm or correct the Qty Being Restocked and the

Soonest Expiration Date
Press Next
The final screen will show the status of the transfer.
Manual Access to the Solutions
Always ensure Power is off!
To unlock front of Solution (shelves and supply drawers),
unlock front hinged lock cover on top of cabinet, lift cover
to expose the round black lever. Push lever up and to the
left. You may then open the Solution doors.
Override Access to Carousel Drawers

Unlock and remove the back panel. Push the red lever to
the right (this releases drawer) Push the drawer forward
from the back. It will hit a stop lever. Push the red lever one
more time to the right while pushing the drawer forward, to
move past the stop and release drawer completely. Lift top
of drawer to access carousel bins within. Replace the lid
and push drawer back in. Replace back panel and lock.
Override Access to Half Height CUBIE Drawers
Unlock and remove the back panel. Each red lever on the right unlocks and releases each drawer. Once
released, use the red button to unlock the lids to the CUBIE. The CUBIE lids will all unlock in a sequential
order.
The drawer must be extended fully to complete this process. In the event of a power outage,
you will not be able to unlock the bin lids and forced entry will be required to retrieve medication.
114
Override Access to Full Height CUBIE Drawers

Unlock and remove the back panel. Push the red
lever on the right to release the CUBIE drawer and
expose the CUBIEs. Once released, manual entry will
be required to access medication within the CUBIE.
Override Access to Matrix Drawers
Unlock and remove the back panel. Locate the red release lever on the right. Push the red horizontal
bar forward to release the drawer and to gain access to the bins with in the Matrix Drawer
Override Access to QLock
Manually unlock the QLock using the barrel lock on the front of
the device, as shown.
Override Access to the RxMini
1. Insert the key into the cabinet top cover lock as shown below.
2. Turn the key counterclockwise as shown below.

116
Note: The top cover lock retains the key while the key is in the unlocked position.
3. Pull the top cover toward the front of the cabinet and lift the cover from the cabinet.
4. Use wire cutters to cut the manual release cover cable tie, and then remove the cable tie.
5. Pull the lever forward to unlock the drawers. Once released, manual entry will be required to
access medication within the CUBIE.
Replacing Receipt Paper
A pink strip will indicate when receipt paper is running low. To replace the paper, lift the black lid. Lift up
on the black release lever on the bottom right to remove the roller and any remaining paper.
Insert the end of the new roll of paper through the top of the roller until it has been fed through the
bottom opening, as shown below. Lock the black lever on the bottom right to hold the paper in place.
Ensure the paper is aligned correctly.
Place the roller back in the cabinet. Use the green button to feed the paper, if needed, to ensure proper
alignment.
Paper rolls put in upside down will not print!
Ordering Supplies
Receipt Paper
Visit the Customer Portal to download or print the Small Parts Order Form from the Portal or contact
Customer Support at 866.930.9251.
Or order from CPSI (an unaffiliated vendor) http://www.cpsimedicalsupplies.com/pyxis-omnicell-

s/114.htm
Bin Labels
To print bin labels, use Avery Clear Easy Peel Labels #5667 (80/sheet) or equivalent found at most 118
office supply stores.
The template to run the labels is located in myQLink.net > Tools > View Bin Labels
Badge Barcode Labels

To print MedBank generated Barcode labels for secure login, use the custom
report Badge Labels (contact customer support to set up) and Avery labels
#5167 (80/sheet) or equivalent found at most office supply stores.
Use with myQLink.net Automatic Report > Admin > Badge Labels
For further security, holographic barcode masks can be used to prevent

tampering or copying the badge.
For more information, visit

https://www.novavisioninc.com/pages/prd_barcode_masks.html
(an unaffiliated vendor).
APPENDIX A 112
Patient Profile
Cubex LLC® 2018—All Rights Reserved. May not be reprinted or distributed without permission
What Is Patient Profile Mode?
The objective of Profile is to let users at the Solution know what has been prescribed for the patient and
to allow regular staff to ONLY take medications that have been prescribed by a Doctor for a particular
patient. There will usually be senior staff who can Override profile restrictions, in the event a needed
medication should be on the profile.
One reason a prescribed medication may not be showing on the patient’s profile at the MedBank
could be because the interface is down between the clinical system and myQLink.net. In these
circumstances, senior staff may not always be available to override the profile restrictions for every
medication Issue transaction, and the administrator may wish to temporarily allow regular staff to
Override the profile. In those circumstances, access to certain medications, such as narcotics will still 113
need to remain restricted. Your MedBank Solution provides a way to do that. And, the restrictions can
be pre-set item by item.
In Profile Mode and Override Profile Mode, the normal user access restrictions to the med type
(Controlled substances, Meds, Supplies, need etc.) and item restrictions (e.g. Need for witness,
Countback etc.) continue to apply.
Requirements for Patient Profile

A Third-Party System that has the capability to interface with the MedBank.
Setting Options when using Patient Profile
Solution Settings
Confirm the Enable Profile Mode Flag is enabled at
each relevant Solution. This can also be set in
myQLink.net under the Cabinets tab.
Allow Profile Only Users to Add Supplies

Users will be able to add supply items to a patient
profile.
Allow Profile Quantity Edit 114

When enabled, allows the user to edit the Profile
Quantity amount.
Display Multiple Profiles for the same item

In some industries, a patient may have multiple
profiles (e.g. one for surgery and one for treatment). When enabled, this feature allows all the profiles
to be displayed at the cabinet.
Is Framework Interface being used?

When enabled, the system will know to use the last digits after the last forward slash (/) in a Med Order
when using the Validation code feature.
Issue By Number of Doses*

When enabled, limits the number of doses a patient can receive from the MedBank, based on Profile
specifications.
Override Witness Required in Profile Mode

When enabled, requires a witness for any Profile Override.
Profile Mode
When enabled, the patient profiles created will be visible to the end user.
Profile Override at this Cabinet

restricted with Exclude from Critical Override feature, at the selected Solution.
Profile Overrides
restricted with Exclude from Critical Override feature at all Solutions.
Show Allergies Warning

When enabled, an allergy link will show in the top right corner of the Order Patient List screen. Clicking
the link will generate a pop-up showing which items the patient is allergic to.
The allergy warning will not restrict access to or Issuing of any item!
Setting Options when using Patient Profile
Show Future Profile Items

When a Patient’s Profile is listed, this feature
allows the user to see items in the profile that are
due in the future, but are not currently available
for Issue.
Show Profile Clear All Button

On the Profile Item Issue Screen, all items in the
profile are defaulted as checked to issue. This
feature allows the end user to clear all checks
from the items by selecting the Clear All button.
Show Profile Items for Users with Insufficient

Rights
Users will be able to see the items on the profile
list but unable to access the restricted item(s).
Show Profile Items Not Assigned

allows the user to see items in the profile not
assigned to a Solution.
Show Profile Items on the Other Cabinets

allows the user to see other items in the profile
residing in bins in other Solutions.
Transaction Bundling with Billing Interface

Bundling occurs when the same item is issued
out of 2 different bins. With a billing interface,
bundling will only show 1-line item of the total
amount (for invoicing), but both bin
transactions will be logged.
Unlink ProfileID when using Med Equivalent

When enabled, if a med equivalent is used on
a billable profile item, the billing message will
indicate Override.
Profiles in myQLink.net
An interface to a clinical third-party system to
receive the profile is required for a majority of
systems to provide Profile-based features.
However, this is still possible when you do not
have an interface (or when the interface is
down) by entering the Profile information in
myQLink.net.
To do this, go to a Patient screen > Select

Patient Items > Add New Patient Item. 116
Items can also be discontinued or modified

here, whether manually entered or originating
from the interface. The Profile is used to restrict
access by regular staff only to medications a
Doctor has prescribed for a patient.
If the interface is down for any reason, there

are usually senior nurses at the facility with
privileges that allow them to Issue medications
not on the profile, but, when the interface is
down, it is usually too much for them to have to
run around issuing all the meds – especially
during peak periods, or they may not be
available during after-hours and weekends.
Critical Override Flag
A Solution can be set in Critical Override mode , to allow regular users access to items not on a
patient’s profile.
This is done for all the (Profile enabled) Solutions in a particular facility by setting the Critical
Override flag in the Tools > Company > Defaults menu or at the individual Solution level by setting the
Profile Critical Override flag on the Solution menu.
It is usually much easier to do it on myQLink.net, but there might be a reason to set override at the
Solution.
Also on the Solution screen there is an Option to automatically set Profile Critical Override from the
result of a Heartbeat check on the interface. A Heartbeat check is a periodic test to see if the interface
is up and running. It works like this; if the interface does not send a time stamp message within the
period Profile Timeout Period (default 9999999 = 10 years) then the Profile Alive flag gets
unchecked and the Profile Critical Override Flag is set, allowing the override process. When
communications are re-established, normal Profile mode resumes and the Critical Override Flag is
automatically unchecked.
While on this screen, it should be noted that for

this solution, profile override can be blocked by
setting No Profile Overrides Allowed .
This is for when the site is manually put in Critical

Override in Tool > Options > Defaults. This is the
easiest way to selectively exclude certain
Solutions from override mode when there are
multiple Solutions at the site.
Item Attributes
Once in Override mode, you might not want regular
users to have access to ALL medications, so it is
possible to mark some medications as not available,
even in Override mode. Schedule 2 narcotics could
be an example.
To do this, each item has the option in the MyQLink

Inventory > Items screen, Exclude from Critical
Override.
118
Finally, you can set the privileges for users in the
Employee Attributes.
Employee Attribute Settings

Profile Override means this is a senior user who can
Override Profile medications (including those
marked as Exclude from Critical override). Their
access, however, is still subject to other restrictions
above as to what class of items they can access:
Controlled substances, etc.
Similar to Profile Override, Critical is intended for

regular staff and only gives them access to non-
profile meds if the cabinet is in Override mode, and
then only to items that are not marked as Exclude
from Critical Override.
Issuing Items in Profile Mode
Log into the Solution with your fingerprint or User
Name and password.
Search for the patient by typing the Name or ID # in

the search field. Press Search on the touchscreen or
Enter on your keypad.
Select the patient by highlighting their name and

selecting Next.
If applicable, select the Department and

Doctor.
If a Profile has been created, the Patient Profile

items will appear.
Options
If the System Administrator has set the Show Profile

Clear All Button in the Software Options, the user will
have the option to clear all items to issue.
Individual items can also be de-selected, by

unchecking the box next to that item.
• If the System Administrator has set the

Display Profile Items Not on Any Cabinets in the
Cabinet Options, an item listed in the Patient
Profile but not assigned to a Solution will be
indicated by an NA in the Last Issue column.
• If the System Administrator has set the Show Profile Items on the Other Cabinets in the Cabinet
Defaults, and an item is listed in the Patient Profile but not located at that Solution, it will indicate
the name of the Solution it is located in the Last Issue column.
If Notes have been added from the Third-Party interface to a Patient Profile item, it will be indicated
in the Note column.
• Select the box to view the Note

• Select Close to close the Note
• Notes are not editable from the Solution but can be viewed again during the issue process
Issuing Items in Profile Mode (con’t)
If the user has the Profile Override Employee Attribute,

any additional items may be added to the Profile
transaction by selecting Add Items.
If the user has the Profile Override, Critical Employee

Attribute, items not Exclude from Critical Override in
the Item Attributes may be added.
If the Solution Setting is set to Allow Profile Only Users

to Add Supplies, the user will be able to add any 120
supply item.
To Add items to a Profile, Select Add Items and

follow the same process outlined for Issue Items
Outside of a Profile.
The user may change the amount to issue in the

Quantity field, if initially entered incorrectly.
When all items are listed to issue, select Issue Items

Now.
Remove the item from its location and select Next on

the Confirmation screen. Repeat this for all items then
select Exit to Log out.
Profile Items will be removed when age off is reached

in one or more of the following ways:
• # of authorized issues have been reached – occurrences

• End date is reached
• d/c order is received
If a Profile has not been created, an alert will inform the user. If the user has the appropriate Override
privileges, they can select Add Items to create a list for items to be issued.

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2.

Cubex LLC Headquarters Cubex LLC Customer Solutions

Important Facility Contacts

Changes in equipment, software, or procedures occur periodically.

The MedBank System maximizes efficiencies and cost savings by:

• Reducing inventory holding costs through the elimination of excess inventory

Who Should Read This?

System Administrator’s Role

Please visit and sign up for e-mail alerts at www.cubex.biz/customerportal

SupplyBank 1000 SupplyBank 1000 SupplyBank 2000 SupplyBank 2000

110V˜ 100-240V˜ 110V˜ 110V˜

**Power consumption based on maximum operation with average line voltage.

110V˜ 100-240V˜ 110V˜ 110V˜

**Power consumption based on maximum operation with average line voltage.

RxMini MedBank Mini MedBank Station MedBank Auxiliary

Configuration 2-Drawer Main 2-Drawer Main 6-Drawer Main 7-Drawer Auxiliary

**Power consumption based on maximum operation with average line voltage.

CUBIE Replenishment (CRx) Station

Configuration 6 Drawer Main

Dimensions* Inches (cm) 54.3H × 22.8W × 27D

Operating Power 110V˜

**Power consumption based on maximum operation with average line voltage.

Required Electrical Connections

Required Internet Specifications

Solution Security Features

Solution Security Anchor Cable

Additional Security Features

Cleaning the Solution

Avoid fluids on top of the Solution!

Powering Off/On the Solution

This will turn off the computer within the MedBank

Rebooting the Solution

Rebooting can also be done from the Login screen by pressing

Select Yes to the confirmation pop-up window.

Logging into a Solution

System can also be set to require User ID with

Fingerprint (BioID) Login

MedBank BioID readers are either Lumidigm or

This is important when setting the Login Threshold in

Badge Barcode Login

In addition to a fingerprint or User ID, you’ll be asked to scan a badge

Search for the user by typing their name in the

Employees can be searched by first name, last

Select the user by tapping on & highlighting

Use the Bio ID reader to scan the same finger

Confirm by logging in using the new fingerprint

If a user needs to re-scan their print due to an injury

Hints for a successful scan

For software versions prior to 37

For software version 37 or later

For non-SYNC cabinets, you will receive this pop-up:

Communicating Not Communicating

After logging into the Solution, select:

Patient Weight Units This setting

Days to Display Returns and Dose/

QBud Pop-up Timer (Defaulted to

Immediate Profile Med Window If

• Utilize the filter to see settings by Category.

• Use the Search field to search by key

• For more information on the setting, use

• Select Save when all settings have been

Alerts and Messages

Alert if Countback Entered is Different Enables

Alert if CUBIE Lid Not Opening on Issue