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Inquiry case example - Is anti-virus software a rip-off?

As an average consumer, you are desperate to keep your expensive PC


away from malware. Like so many people you decide to pay $80 for the
latest version of Norton 365 or McAfee. But is this new software worth
it? How do you know if it is protecting your computer? Indeed, putting
third-party anti-virus software on your PC might actually damage it.
Many of the antivirus packages available do offer tools to defend your
PC, but chances are you can get good protection for your PC for free.
Microsoft Windows machines offer Windows Defender for free.

This is a classic asymmetric situation, and you need to do your homework


to deal with it. Seeking third-party advice from a computer expert or using reputable online
computer advice would be a good approach before buying antivirus software.

Question
a. Using a diagram explain why anti-virus software is an example of asymmetric information. [4]

b. Explain how buyers of anti-virus software might try to improve the information they have
about the product by using screening. [4]

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