CHAPTER 1

Question 1: Organisational behaviour is_______

A.A science as well as an art

Question 2: Communication begins with _____

A. idea origination

Question 3: A study of the culture and practises in different societies is called _____
Anthropology
Question 4: Scope of Organizational Behaviour does not include ______

A. Technology

Question 5: In present context, challenges for Organizational Behaviour are _____

A.Employee expectation

B. Workforce diversity

C.Globalization

D. All of the above

Q6: Organizational behaviour focuses at 3 Levels-

d. Individual, Groups, Organisation.

Q7: Some of OB’s challenges and opportunities include all of the following except

A.reinforcing the importance of traditional methods of management

Q8: Which of the following represents the correct sequencing of historical developments of
Organisational Behaviour?

A.Industrial revolution —> Scientific management –> Human relations movement –> OB

Q9: The field of organizational behaviour examines such questions as the nature of
leadership, effective team development, and______

B.Interpersonal conflict resolution; motivation of individuals

Q10: Which of the following is not correct for the organisational behaviour?
A. Organisational behaviour is a disciplinary approach
Q11: The field of organisational behaviour is primarily concerned with _____

A.The behaviour of individual and groups.

B.Control processes and interactions between organisations, external context.

C. Both a and b.

Q12: The____________ is based on the environment. Though____________ like thinking,

expectations and perception do exist, and they are not needed to manage or predict
behaviour.

A.Behaviouristic approach, Cognitive processes,

Q13: OB Helps to understand behaviour of human in ___________.

Workplace only

Q14: OB does Not contributed to improve _______

Interpersonal relations

Q15: Which of the following is not a contributing discipline of OB

Physiology
Q16: ____________ is a Study of individual Behaviour
Psychology
Q17: __________ is a Study of Group Behaviour
Sociology
Q18: "______________ are social inventions for accomplishing goals through group efforts"
Organization
CHAPTER 2: MOTIVATIONS
1. Behavior that is performed by an employee "for its own sake" (i.e., the motivation comes
from doing the work itself) is referred to as: Intrinsically motivated behavior
2. A computer programmer who does her job well because she enjoys solving complicated
computer problems is said to be: Intrinsically motivated behavior
3. Which of the following is NOT an example of an employee's outcome from an
organization? Effort
4. Which of the following is an example of an employee's input to the organization? (
Education, Experience, Skills ,Work behaviors)
5. An employee's perception about the extent to which her effort will result in a given level
of her performance is known as: Expectancy
6. Managers can boost an employee's expectancy by: ( Providing training, Expressing
confidence in the employee , setting reasonable goals, Building the employee's self-
esteem)
7. An employee's perception of the extent to which his performance at a given level will
result in outcomes he desires is known as: Instrumentaly
8. A manager makes sure the outcomes offered to subordinates for good performance are
rewards they value. The manager is working on: Valence
9. According to expectancy theory, high motivation will occur when: Expectancy,
instrumentality, and valance are all high.
10. Which of the following motivators is the most basic need in Maslow's hierarchy? (
Physiological)
11. According to Alderfer's ERG theory, if an individual becomes frustrated at a certain level
of need, the person will then: Focus more on satisfying a lower level
12. In Herzberg's Motivator-Hygiene Theory, all of the following are examples of hygiene
needs EXCEPT: Responsibility
13. The theory that suggests that distinctions between needs related to work itself from those
related to the context of the work is: Herzberg's Motivator-Hygiene Theory
14. Which of the following is NOT a need proposed in McClelland's work? Self-actualization
15. What need(s) has (have) research found to be assets for first line and middle managers to
possess? Both power and achievement
16. What need(s) has (have) research found to be especially important for upper managers to
possess? Power
17. Research suggests that ________________________ are assets for first-line and middle
managers. ( Need for power and need for achievement)
18. The theory of motivation that focuses on the perceptions of workers of the fairness of
their work outcomes relative to their work inputs is known as: Equity theory
19. Johanna perceives that she is working harder than her coworker, but being paid less. This
is known as Underpayment inequity
20. The most motivating goals are: Specific and difficult
21. Specific, difficult goals can detract from performance when: The employee is learning
complex, difficult tasks
22. For most people, pay is considered to be: . A positive reinforcer
23. For most people, a promotion is considered to be: A positive reinforcer
24. A manager removes a positive reinforcement in order to change the behavior of a
subordinate. This is called: Extinction
25. Anything that an employee can give to himself or herself as a reward for "good"
performance on the job is known as a(n): Self-reinforcer
26. Researchers study how an employee's beliefs about his ability to perform a complex task
on the job affects his motivation to do the job. This is the study of: Self-efficacy