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    The client sought to replace legacy systems with a centralized EHR system for over 10,000 users. This would promote patient safety, revenue stability, and a capable workforce by allowing the organization to truly operate as an enterprise from both an IT and clinical perspective. Before implementation, clinical workflows were designed and content was mapped based on roles. Relevant stakeholders and third parties were engaged. During implementation, users were trained on benefits, scope and change acceptance. Testing ensured excellence across various dimensions. Post-implementation focused on balancing ongoing maintenance with optimization through prioritizing incidents and requests to ensure sustainability of the new systems.

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    The client sought to replace legacy systems with a centralized EHR system for over 10,000 users. This would promote patient safety, revenue stability, and a capable workforce by allowing the organization to truly operate as an enterprise from both an IT and clinical perspective. Before implementation, clinical workflows were designed and content was mapped based on roles. Relevant stakeholders and third parties were engaged. During implementation, users were trained on benefits, scope and change acceptance. Testing ensured excellence across various dimensions. Post-implementation focused on balancing ongoing maintenance with optimization through prioritizing incidents and requests to ensure sustainability of the new systems.

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    3 views2 pages

    Topic

    Uploaded by

    simi bhat
    The client sought to replace legacy systems with a centralized EHR system for over 10,000 users. This would promote patient safety, revenue stability, and a capable workforce by allowing the organization to truly operate as an enterprise from both an IT and clinical perspective. Before implementation, clinical workflows were designed and content was mapped based on roles. Relevant stakeholders and third parties were engaged. During implementation, users were trained on benefits, scope and change acceptance. Testing ensured excellence across various dimensions. Post-implementation focused on balancing ongoing maintenance with optimization through prioritizing incidents and requests to ensure sustainability of the new systems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Topic

    Agenda

    Business Case
    Our client sought to replace their disparate legacy systems with one centralised system, with more
    than 10,000 end users experiencing changes to their daily roles. This left leadership at all sites
    looking for a solution to promote success across multiple dimensions, from patient safety to revenue
    stability, through a capable and self-assured workforce. The resulting implementation marks the first
    time in the organisation’s history they were able to truly operate as an enterprise from both an IT
    and clinical perspective.

    Solution
    EHRs implementation (Outpatient Module)

    Tasks Performed Before, During and Post-Implementation


    What did we do?
    How did we do it?
    What did we use?

    Before
    Clinical Workflow Design and Content
    Designed role-based workflows.
    Included Operational, technical and relevant third parties
    By bringing the right people on the table, dividing the clinical operations in three workflow types
    broad workflows(which will work for the whole facility), Department focused workflows, specific
    workflows(covid cases), Identifying all the third party involved during any workflows
    Utilized tool Microsoft Visio –Insert a workflow

    During Implementation
    Walking users through the benefits, scope and concept to help them accept the change
    Collaborative work and communication among key stakeholders and management
    Well maintained SharePoint documentation
    Testing for excellence – Building test scripts, role -based testing, application testing, interface testing,
    Integrated testing, Regression testing, Content/Volume testing, Pre-golive testing
    Training
    Tools used; UiPath, Blueprism
    Integration- Building all the necessary records
    and Interoperability, EPR Vendors, Interface Engines, Medical Devices, Protocols

    Post-Implementation
    Balance between ongoing maintenance and optimizing the systems
    We used incidents, Request, Projects
    We prioritized the issues in low, medium, high and critical

    Outcomes

    Navigate your EMR journey> Clinical Workflow Design and Content> Change Management and
    communication> Testing for Excellence > Integration and reporting > Sustainability and Optimization

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