F. A. S. T.

Laboratories
The First Analytical Services And Technical Cooperative

CUSTOMER SURVEY / FEEDBACK FORM

"Customers are FIRST at F.A.S.T." We are inviting you to fill in the following Customer
Feedback

Hi! We would like to hear from you because your feedback matters. We sincerely need your
feedback as we continue to find ways to serve you better. Please spare a few minutes of your
time by ticking the appropriate box that corresponds to the quality of our service

(5- highest, 1-lowest). Thank you.

Date: ___________________________
Email Address: __________________________________________
Name of Company: _______________________________________
Name of Respondents: _____________________________________
Position: ________________________________________________

Business Units: Cubao Cebu Calamba Cagayan De Oro Clark Angeles

Special Project – Calibration Air Quality Monitoring – AQM
FAST Laboratories Institute (FLI)
QUALITY OF SERVICES:

Sending of Quotation and Accurate Information to Inquiry.

1. 2. 3. 4. 5.

Sample pick-up / sampling.

1. 2. 3. 4. 5.

Staff: Responsiveness to Customer Needs.

1. 2. 3. 4. 5.
Name of Staff / Department: _______________________________

Test Report is Clear and written in Presentable Manner

1. 2. 3. 4. 5.

Test Result / Report is finished on expected date.

1. 2. 3. 4. 5.

Form No. 7.1m, Rev. 04, Issue 01 03 January 2023

 F. A. S. T. Laboratories
The First Analytical Services And Technical Cooperative

Invoice Issued Correctly on time.

1. 2. 3. 4. 5.

I am satisfied with FAST Laboratories service/s and will recommend it to others

1. 2. 3. 4. 5.

Your Comments and Suggestions on how can we serve you better in terms of the following:
(Pls. check as much as applicable and indicate in the blank provided your
comment/suggestions)
Price / Quote
Sampling Schedule
Sampling Pick-up
Test Results / Test Report
Invoicing / Statement of Account
Others

Comments and Suggestions:

Thank you for giving us your valuable time. Your evaluation will help us improve to be a
dependable and reliable service provider.

Printed Name and Signature

Form No. 7.1m, Rev. 04, Issue 01 03 January 2023