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Chapter overview
This topic introduces the key concepts related to strategy and the role leaders play in the strategy
development process.
Businesses face many challenges both externally (at an industry level and at a national/global
level), and internally (staff, processes, finance, and so forth). The current business climate is
rapidly changing, pushing organisations to continually adjust and innovate to compete
successfully. Strategies are developed to respond to external pressures or as a result of goals
defined by top managers. At the same time, the strategy development process continues to
become more democratic, involving more levels within the organisation.
Therefore, it is reasonable to assume that at some point in your career you will either be leading
or working as part of a strategy development team.
Strategic management today needs professionals with a blend of analytical mindsets,
communication skills, and strategic thinking. Managers need to be able to work as part of a team
to identify what needs to be done, not just to take advantage of the strengths of the company
and reduce internal weaknesses. Managers also need to identify potential business opportunities
as well as external threats that might pose a risk to the future growth of the company.
This topic is divided into four sub-topics:
• What is meant by competitive advantage?
• Primary steps in a strategic planning process and the key players in the process
• Handling strategic planning pitfalls
• The role strategic leaders play in the planning process
Theoretical knowledge will be enriched using case studies.
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Learning outcomes
By the end of this topic, you should be able to:
• Develop an understanding of what is meant by competitive advantage.
• Recognise the primary steps in a strategic planning process and the key players in the
process.
• Critically evaluate the common pitfalls of planning and be able to assess how these can be
avoided.
• Appreciate and evaluate the role strategic leaders play in the planning process.
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Chapter summary
Strategy is about creating sustained competitive advantages. This is the ultimate goal of any
business strategy. However, in order to deal with complex business challenges faced by today’s
firms, the process of developing a strategy not only requires intuition and vision, but also a logical
and methodological approach to deeply analyse the business environment and critically evaluate
strategic options.
For example, climate change has brought many strategic challenges to the oil and gas industry.
Since the signature of the 2015 Paris Agreement on climate change, the process to move away
from fossil fuels to other sources of energy has sped up, bringing huge pressures to the oil sector.
Oil companies such as Exxon Mobil, Shell, BP, and Total have been re-defining their strategies to
survive in a new business environment where sustainability has become paramount; top and
middle management are required to develop these strategies.
The basic strategy development process includes a range of different activities such as defining
goals, analysing the company’s external environment, assessing internal resources and
capabilities, understanding stakeholders’ expectations, and so forth. The fundamental role of
managers is to devise a strategy by facilitating the process of strategy development across the
organisation. They need to have the relevant skill set to ensure successful development of
strategies. In addition, specific management behaviours which are derived from good leadership
and management skills should also be encouraged and fostered to ensure key members in the
organisation are involved in the strategy development process.
In this topic we discuss the following questions:
• How does business strategy help develop a sustainable competitive advantage?
• What are the main approaches to developing business strategy?
• What are the key steps to developing a business strategy?
• Who are the key players and their roles in the development of business strategy?
• How to identify and handle the main pitfalls of strategic planning
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Context section
Strategic thinking is one of the core attributes managers need to develop in the 21st century
(Stobierski, 2020). Strategic thinking is related to analytical skills, communication skills, problem-
solving skills, and planning and management skills. Of these, problem-solving and critical thinking
were at the top of the list of required skills in 2020 (World Economic Forum, 2016). In a McKinsey
study on re-skilling to address the talent gap, critical thinking and management skills also
occupied the top of the list (McKinsey 2020).
“Factors that allow a company to produce goods or services better or more cheaply than its
rivals. These factors allow the productive entity to generate more sales or superior margins
compared to its market rivals.”
Therefore, competitive advantage is the ability of the firm to outperform rivals in primary
performance goals and profitability. When this ability is not simultaneously being developed by
any current or potential competitors, and when these other firms are unable to duplicate the
benefits in the long-term, then the firm has developed a sustained competitive advantage.
To create a sustained competitive advantage, alignment must be achieved between all three
elements of a business model:
• A firm’s ‘product offering’ needs to be targeted at a particular segment of the market and have
a superior mix of attributes (e.g., price, availability, reliability, technical specifications, image,
colour, taste, ease of use, and so forth).
• A successful company must also be able to develop and supply the superior product offering.
It needs to have the capability to perform the necessary value-adding activities in an effective
and efficient manner.
• A business model consists of the resource base required to perform the value-adding activities.
If these firm-specific assets are distinctive and useful, they can form the basis of a superior
value proposition.
(Porter, 2008)
Such a picture is mostly unrealistic (Grant, 1998). The process of strategy development is less
structured, more diffused, and the division between formulation and implementation is less
apparent. Mintzberg (1987) defined ‘Intended Strategy’ as conceived of by the top management
team. Even here, rationality is limited, and the intended strategy is the result of a process of
negotiation, bargaining, and compromise involving many individuals and groups within the
organisation. However, the ‘Realised Strategy’ that we observe tends to be only a fraction of the
intended strategy. The primary determinant of a firm’s realised strategy is the emergent strategy:
the patterns of decisions that emerged from individual managers adapting to changing external
circumstances, and the ways in which the intended strategy was interpreted.
The strategic planning process starts with the mission/vision of the business. From these, long-
term goals are set. Hence, the chosen strategy should guide the business on its way to fulfilling
both the vision and/or mission.
In the next step, a detailed analysis is conducted:
• An external analysis is performed to assess opportunities and threats.
• An internal appraisal is performed to identify strengths and weaknesses.
There are many models and tools used for internal and external strategic analysis, e.g., PESTLE,
Porter’s Five Forces, Porter’s Value Chain, Industry Lifecycle. A popular tool for summarising
analysis results is the SWOT (Strengths, Weaknesses, Opportunities and Threats).
This analysis limits the business’s strategic areas available to work on. These areas should address
the strengths the firm can use to exploit market opportunities and to protect against risky threats,
as well as work out its weaknesses.
Based on this information, the business can develop several strategic options. Some of the best
tools available to assess the strategic options are Ansoff’s Matrix, the Boston Consulting Group
Matrix, and Porter’s Generic Strategies.
The strategy selection process should evaluate options based on their:
• Suitability (do they address the most relevant external trends, opportunities, and threats?)
• Feasibility (does the business have the necessary capabilities and resources?)
• Acceptability (is it aligned with the vision and mission?)
The process followed by many companies after beginning strategy implementation includes
regular reviews of business performance measurements based on clearly defined key
performance indicators (KPIs). For example, in its 2019 Annual Report webpage, Adidas describes
its strategy performance objectives as: achieve top-line growth significantly above industry
average; win significant market share across key categories and markets; improve our profitability
sustainably, and deliver on our commitment to increase shareholder returns.
The outcomes of these reviews are used to adjust the strategy. However, the overall strategy
should remain valid for at least a medium term.
Perspective Description
Financial perspective How do we look to shareholders? Financial
performance, a lag indicator, describes how
strategies create sustainable value to
shareholders.
Learning and growth perspective Can we continue to improve and create value?
Intangible assets are the ultimate source of
sustainable value creation. Learning and
growth objectives describe how people,
technology and organisation climate combine
to support the strategy.
Essential reading
To assist with your learning journey, it is important that you read the following to give you
knowledge of this topic:
De Wit, B. (2020) Strategy: an international perspective. 7th ed. Andover: Cengage Learning.
Chapter 1: Introduction
Chapter 2: Strategising
Chapter 3: Missioning and Visioning
Chapter 4: Business level strategy:
• The issue of competitive advantage
• Perspectives on business level strategy
• Readings: 4.1 and 4.2
Strategy formation:
• Perspectives on strategy formation
• The issue of realised strategy
• Strategy formation roles
Adidas (2019) Annual Report 2019. Corporate Strategy page. Available at: https://report.adidas-
group.com/2019/en/group-management-report-our-company/corporate-strategy.html [Accessed
19/03/2021]
Chan, K. and Mauborgne, R. (2005) Blue Ocean Strategy: How to Create Uncontested Market
Space and Make the Competition Irrelevant. Harvard Business School Press:Boston.
Denning, S. (2017) Moving To Blue Ocean Strategy: A Five-Step Process To Make The Shift, Forbes,
24/09/2017. Available at: https://www.forbes.com/sites/stevedenning/2017/09/24/moving-to-blue-
ocean-strategy-a-five-step-process-to-make-the-shift/
De Wit, B. (2020) Strategy: an international perspective. 7th ed. Cengage Learning. Andover.
Gerry, J. and Scholes, K. (1997) Exploring Strategy. Pearson Education Limited.
Gerry, J., Whittington R., Regnér, P., Scholes, K. and Angwinand D. (2017) Exploring Strategy,
Pearson Education Limited.
Grant, R. (1998) Contemporary Strategy Analysis. Bracknell Publisher Inc.
Huque, D. (n.d.) Agile Strategy Management – Part I. Author. Available at:
https://www2.deloitte.com/de/de/pages/technology/articles/agile-strategy-management.html
[Accessed 19/03/2021]
Kaplan, R. and Norton, D. (1996) Balanced Scorecard. Harvard Business School Press.
Kaplan, R. and Norton, D. (2004) Strategy Maps. Harvard Business School Press
McKinsey & Company (2020) Beyond hiring: How companies are reskilling to address talent gaps.
Available at: https://www.mckinsey.com/business-functions/organization/our-insights/beyond-
hiring-how-companies-are-reskilling-to-address-talent-gaps [Accessed 19/03/2021]
Mintzberg, H. (1978) Patterns in Strategy Formation. Management Science, 24, p934-948
Mintzberg, H. (1987) The Strategy Concept I: Five Ps for Strategy. California Management Review
Montgomery, D. (2018) Start Less, Finish More: Building Strategic Agility with Objectives and Key
Results. Agile Strategies Press
Porter, M. (1998) Competitive Strategy. The Free Press.
Stobierski, T. (2020) 4 WAYS TO DEVELOP YOUR STRATEGIC THINKING SKILLS. Available at:
https://online.hbs.edu/blog/post/how-to-develop-strategic-thinking-skills [Accessed 19/03/2021]
Stodgill, R. (1950) Leadership, membership and organization. Psychological Bulletin, vol. 47
Twin, A. (2021) Competitive Advantage. Available at:
https://www.investopedia.com/terms/c/competitive_advantage.asp [Accessed 17/03/2021]
World Economic Forum (2016) The 10 skills you need to thrive in the Fourth Industrial Revolution.
Available at: https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-
fourth-industrial-revolution/ [Accessed 19/03/2021]
Further reading
You need to do your own research to apply the concepts presented above to the assessment task
for this topic.
In addition, see below further readings, case studies, and articles which will help you gain a
deeper knowledge of this topic.
It is highly recommended that you do some of your own research into project successes and
failures, and reasons why.
List of Additional Resources (also detailed in the Additional Reading and Videos):
Subtopic 1: What is Competitive Advantage?
Emerald Group Publishing Limited (2013) So, what is competitive advantage? We know we need it
but not how to define it? Strategic Direction, Vol. 29, Issue 9, p6-8. Available at:
https://www.emerald.com/insight/content/doi/10.1108/SD-08-2013-0049/full/pdf?title=so-what-
is-competitive-advantage-we-know-we-need-it-but-not-how-to-define-it [Accessed 18/3/21]
Kaleka, A. and Morgan, N. (2017) Which Competitive Advantage(s)? Competitive Advantage-
Market Performance Relationships in International Markets. Journal of International Marketing,
Vol. 25 Issue 4, p25-49
Lawson, J. (2021) In the Digital Economy, Your Software Is Your Competitive Advantage. Harvard
Business Review Digital Articles, 1/18/2021, p1-4
Negulescu, O. H. (2019) The Importance of Competitive Advantage Assessment in Selecting the
Organization’s Strategy. Review of General Management, Vol. 29, Issue 1, p70-82
Subtopic 2: Primary Steps and Key Players in the Strategic Management Process
Garavandala, U. (2020) An Integrative Approach to Strategic Management in Health Services.
CLEAR International Journal of Research in Commerce & Management, Vol. 11 Issue 3, p19-22
Hermanson, D., Tompkins, J., Veliyath, R. and Ye, Z. (2020) Strategic planning committees on U.S.
public company boards: Axiomatic or paradoxical? Long Range Planning, Vol. 53, Issue 5.
Available at: https://www.sciencedirect.com/science/article/pii/S0024630118302425?via%3Dihub
[Accessed 18/3/21]
Ruming, K. (2019) Public Knowledge of and Involvement with Metropolitan and Local Strategic
Planning in Australia. Planning Practice & Research, Vol. 34, Issue 3, p288-304
Weston, M. (2020) Strategic Planning in an Age of Uncertainty: Creating Clarity in Uncertain
Times. Nurse Leader, Vol. 18, Issue 1, p54-58
Subtopic 3: Common Pitfalls of Strategic Planning
Choonhaklai, S. and Wangkanond, R. (2014) The Linkage Between Elements in the Strategic
Planning Process: A Qualitative Study. International Employment Relations Review, Vol. 20, Issue 1,
p27-43
Godet, M. (2000) The Art of Scenarios and Strategic Planning: Tools and Pitfalls. Technological
Forecasting & Social Change, Vol.1, Issue 65, p3-22. Available at:
https://www.sciencedirect.com/science/article/abs/pii/S0040162599001201?via%3Dihub
[Accessed 18/3/21]
Martin, R. (2014) The Big Lie of Strategic Planning. Harvard Business Review, Jan/Feb2014, Vol. 92,
Issue 1/2
Mintzberg, H. (1993) The Pitfalls of Strategic Planning. California Management Review, Vol.36,
Issue 1, p32-47
Strategic Direction (2012) Better strategic planning: Managing change and planning for the future
require both vision and strategy. Strategic Direction, Vol.29, Issue 1, p30-32. Available at:
https://www.emerald.com/insight/content/doi/10.1108/02580541311285410/full/pdf?title=better-
Case studies
These are case studies which will give you a broad understanding of how some of the concepts
presented in this topic are applied in the real world.
Brandenburger, A. (2019) Strategy Needs Creativity. Harvard Business Review, Mar/Apr2019, Vol.
97, Issue 2
MCB UP Ltd (2003) Three steps to strategic heaven: Watching the opposition. Strategic Direction,
2003, Vol. 19, Issue 2, p22-24. Available at:
https://www.emerald.com/insight/content/doi/10.1108/02580540310794309/full/html [Accessed
18/3/21]
Schoemaker, P., Krupp, S. and Howland, S. (2013) Strategic Leadership: The Essential Skills.
Harvard Business Review, Jan/Feb2013, Vol. 91, Issue 1/2, p131-134
Videos
Strategic Planning Foundations (1 hr, 22min)
https://www.linkedin.com/learning/strategic-planning-foundations/understanding-the-principles-
of-strategic-planning-2?u=56741521