PURE IT Orientation

January 2019
Please make sure that you have both your Laptop as well as your Cell
phone (for multifactor authentication).

Table of Contents
LAPTOP .......................................................................... 2
OKTA .............................................................................. 2
MIMECAST ..................................................................... 5
TEAMS ........................................................................... 6
REMOTE ACCESS ........................................................... 6
PURE VPN ......................................................................................................................................................... 6
Description and function of network drives...................................................................................................... 7

SECURITY AND BEST PRACTICES ................................... 9

TECHNICAL ASSISTANCE ................................................ 9
PURE Helpdesk.................................................................................................................................................. 9

EMAIL ADDRESSES AND DEPARTMENTS .................... 10

LAPTOP
How to login and change password
For our IT Orientation today, you should’ve been supplied with a laptop as well as your user name and
password. The common format of the user name and password is:

User name: <first initial and last name> cjones (for example)

Because of the lack of complexity of the initial password, we will walk you through changing your password. To
change your password, press CTRL+ALT+DEL and select Change a password… You will need to enter your
original password once and your new password twice. The new password must meet the following
requirements:

• At least 8 alphanumeric characters in length

• At least 1 Upper case letter
• At least 1 lower case letter
• At least 1 special character (!@#$%^&*())
• Is case sensitive so please note whether or not the CAPS Lock is on.

Three (3) failed attempts in a row to enter your password will lock your account and you will need to
contact the PURE Helpdesk.

Once your password has been updated, please close Outlook

OKTA
SINGLE SIGN-ON
Log in to PURE Secure Login Platform (from within the PURE office)
1. From any web browser (Internet Explorer, Google Chrome, Firefox, Safari), type in: https://pure.okta.com.

2. Use your computer credentials to log into the PURE Secure Login Platform portal.

3. You will be asked to configure your Multifactor Authentication – Text Message or Okta Verify

4. The portal will contain applications that can be accessed directly from the PURE Secure Login Platform.
Log in to PURE Secure Login Platform (from outside of the PURE office)

1. From any web browser (Internet Explorer, Google Chrome, Firefox,

Safari), type in: https://pure.okta.com.

2. Type in your Username(same as your computer username)
3. Your previously selected security image should appear once you have

inputted your username

4. Type in your PURE Secure Login Platform Password (same as your

computer password).
5. Click on the Sign In button.
6. Press Allow on your smart phone or enter your SMS Code.
7. You will be taken directly to the PURE Secure Login Platform portal.

8. The portal will contain available applications that can be accessed directly

from the PURE Secure Login Platform.

Using PURE Secure Login Platform at a Glance

• Click on any tile to launch that app or type in the name in the Launch App search box
• Drag and drop any tile to change the order in which it displays
• Drag and drop any tile into another tab to organize apps
• Click on the + by the tab names to create a new tab (manage up to 5 tabs)
• Click on the tab name to view the apps in it
• To change the name of the current open tab, hover by the name and click on the pencil icon
Requesting a Web Application
If you have a web application that you would like to add to PURE Secure Login Platform, please submit a request to
Tech Support. Tech support will provide an update once the web application has been approved.

To Request an Application:

1. Type application that you would like to request in Launch App

2. Click Request App button

3. Type the application that you would like to have access to

4. Click Send to PURE Insurance – Prod IT
5. Tech support will follow up shortly with you if Application is approved
MIMECAST
MANAGING SPAM
You will receive email reports from our spam company, Mimecast, when an email that was sent to you has been
deemed to be spam.

When MimeCast holds messages from your inbox you will receive a message from “PURE Spam Report”

Review the message(s) listed in the Spam Report

Click Release – for messages you think are safe, but might still want blocked in the future

Click Block - for messages you know are spam

Click Permit – for legitimate messages that should be allowed into your inbox

The Desktop support team is available to assist you with any issues using Mimecast – our contact info is as follows:
techsupport@pureinsurance.com or call 914.574.2910
MICROSOFT TEAMS
TEAMS
Microsoft Teams is our internal instant messaging program
for chatting, video calls, screen sharing, audio calls, sending
files, meetings, and many more options that we are
constantly exploring and implementing. Your Team
(department) will provide additional information to you on
the current setup and use of Teams depending on your
Department. Teams is available on your Cell phone as well
and can be downloaded at your convenience.

Should you ever need to log into Teams, please note your
Microsoft Office 365 Username (credentials) are in the
following format:

username@privilegeunderwriters.com

Please note that the use of Microsoft Teams to initiate

contact to the HelpDesk should be used only in rare
circumstances

REMOTE ACCESS
PURE VPN
1. General Use Instructions: (this will work from inside the office, however, from home or remote is where you
should fully test).

a. Launch Cisco AnyConnect

b. Replace the contents of this field with remote.pureinsurance.com – as shown in picture

i. Next time you connect, it should remember this entry. If it doesn’t, let us know, we can fix
that.

c. Click Connect
d. Choose “Pure VPN General Use” from the group field (see pic). Enter your computer username and
password and press ok

i. If it doesn’t accept your username/password, try pasting this to the

end of your username: @privilegeunderwriters.com (example:
hmuhlstein@privilegeunderwriters.com)
 e. You should get prompted for your okta security question or SMS code
i. Select Option 1 (Security Question) or 2 (SMS code)
ii. Answer question you selected
iii. Accept our disclaimer
f. Work normally

1. Special Use Instructions: (this will work from inside the office, however, from home or remote is where you
should fully test).

a. Launch Cisco AnyConnect

b. Replace the contents of this field with remote.pureinsurance.com – as shown in picture

i. Next time you connect, it should remember this entry. If it doesn’t, let us know, we can fix
that.

c. Click Connect
d. Choose “Pure VPN Special Use” from the group field (see pic). Enter your computer username and
password

i. If it doesn’t accept your username/password, try pasting

this to the end of your username: @privilegeunderwriters.com (example:
hmuhlstein@privilegeunderwriters.com)

e. You should get prompted for your okta security question or sms code
i. Select Option 1 (Security Question) or 2 (SMS code)
ii. Answer question you selected
iii. Accept our disclaimer
f. Work normally

techsupport@pureinsurance.com should be your primary method of support please reach out with any issues.

Description and function of network drives

All employees are given access to various network drives. The common drives and their descriptions are below:

P: It is the public drive. All employees have access to the Public drive to share common files and reports.

T: It is the department drive. Every department has dedicated space to share department related files and
reports with its employees.
Inside of the T: you will find files and folders for your department and only your department.

You all have access to any Team folder added as well as the ability to make additional folders if needed. The
folders and files inside here are only available to employees in the listed department.

Other network drives:

Public drive for the Charleston, SC Public drive for the Ft. Lauderdale, FL office
office

Public drive for Scottsdale, AZ office Public drive for Chicago, IL office
SECURITY AND BEST PRACTICES
• Please report lost/missing/stolen devices (laptops and mobile devices) immediately by contacting the
PURE Helpdesk at 914-574-2910 or techsupport@pureinsurance.com.

• If leaving your desk for periods of time, please lock your workstation to prevent unauthorized access. To
lock your workstation, press CTRL+ALT+DELETE and select “Lock this computer” or simply press the
Windows Key ( )+ “L”.

• Keep passwords secure and safe. While not recommended, if you choose to write them down, do not
store them in your desk drawer, on your cubicle wall, or tape them onto the laptop or mobile device.

• Certain Documents/Files that are saved on the C: drive (i.e., My Documents folder, Desktop icons,
Internet favorites) are backed up via Microsoft OneDrive. Files that are backed up will display a little
green check mark ( ). If you have files that you cannot afford to lose, please make sure to save them
to either your Documents folder or your Desktop.

• Please practice due diligence when using corporate email. If you do not recognize the sender, or the email
looks suspicious, please do not click on any of the links within the email. Please delete the email
immediately and report it to the PURE Helpdesk.

• When browsing the Internet, going straight to the website rather than using a clicking on a link from
search engine results will better protect your workstation, mobile device and our environment.

• When creating or modifying any document, please remember to save your work regularly.

TECHNICAL ASSISTANCE
PURE Helpdesk
If you are unable to find answers in the Knowledgebase or have any of the issues or questions below,
please contact the PURE Helpdesk using the methods of contact below:

• Account locked Password reset

• File restore
• Access to restricted folders
• Software requests

Methods of Contact and Hours of Operation:

Employees should submit requests to the helpdesk by sending an email to

techsupport@pureinsurance.com, or by calling x2910 (914-574-2910 from outside of the office). Please
note that due to staffing limitations phone support may not be immediately available at all times. A
voicemail box will be available and checked every 15 minutes during business hours. Assistance will be
available from 8:00AM to 8:00PM EST, Monday through Friday, except when PURE is closed for holidays.
Requests can be submitted by phone or email 24 hours a day.
EMAIL ADDRESSES AND DEPARTMENTS
techsupport@pureinsurance.com – Used for any normal computer problems. IE outlook not
opening, password reset, Monitors not functioning correctly, unable to login to vpn or computer ect ect

fixmyproblem@pureinsurance.com – Used for anything related to Dragon, normal desktop support does
not have any access to troubleshoot dragon, this is the fastest way to get a response.

gwsupport@pureinsurance.com – Used for anything related to Guidewire/Claimcenter and

onbase, normal desktop support does not have access to troubleshoot these programs.

sfsupport@pureinsurance.com – Used for anything in salesforce. This includes Member portal

and agent portal as well as many others.