General questions

Employers hiring logistics professionals seek candidates with organizational skills,

project management ability and interest in streamlining operations to increase
efficiency and decrease costs.

You may be asked situational questions—what software and systems you are
familiar with, for example—or given behavioral question prompts that begin
"Describe a situation where you…" Here are some common logistician interview
questions and behavioral prompts to help you prepare for your interview:

1. What is your experience using automated warehouse systems?

2. What database did you work within your previous position?
3. What is the difference between logistics and transport?
4. How do you measure transport costs?
5. How do you coordinate order shipping?
6. What is your area of logistics expertise?
7. Are you experienced with freight arrangements?
8. What is an anti-dumping duty?
9. How do you prioritize processes and tasks?
10. What would you consider to be a stressful job situation?

Questions about experience and background

You should enter the interview prepared to frame your background in a way that
makes you appear prepared for anything pertinent to the field of logistics.
Questions like these help interviewers assess your practical knowledge and help
them compare you to other applicants and the posted job requirements:

1. What  project management  or logistics tracking software have you

used?
2. How do you monitor stock levels?
3. How do you perform a blind count?
4. What is ASN (Advance Shipping Notice)?
5. What is LTL (Less Than Truckload)?
6. How do you organize a storage area for bulk items?
 7. In your previous logistics roles, what management methods did you
find most beneficial?
8. What quarterly goals do you set?
9. What annual goals do you set?
10. What times of the year, if any, do you think it's harder to get
driver supply out?

In-depth questions
Interviewers use prompts to open discussions about more in-depth logistics
issues, give you opportunities to narrate your past experiences and address how
you'll meet future challenges. It's fine to take a few moments to consider before
starting your answer to questions and prompts like these:

1. What would you do if there is a misunderstanding about the price

between you and the supplier, but the products have already been
delivered?
2. Describe a situation where a deadline was changed to an earlier date
and what you did to still meet the deadline.
3. Describe a situation where you worked on a challenging project and
how you helped motivate your colleagues.
4. Describe a situation where you implemented changes for the
improvement of logistics processes.
5. What do you do when an expected incoming shipment misses its
promised delivery time with no notice?
6. How much impact do you think availability of personnel has on the
other aspects of operational logistics activities?
7. An urgent outbound shipment is missing four boxes. What do you do
first?
8. What are the major differences when working with international
shipments?
9. What would you recommend to a midsize company looking to reduce
transportation costs?
10. How does reverse logistics impact a company's bottom line?
Sample interview questions and answers
Having your thoughts collected and delivered coolly will be especially important in
this field. Review these example questions and sample answers to help you
prepare for your interview:

1. Do you have experience with ISO (International Organization for

Standardization) requirements?

Successful logistics work includes familiarity with the regulations that govern the
industry. This question introduces your potential employer to your familiarity with
international standards set by the International Organization for Standardization.
The employer wants to know that you adhere to industry standards and use
recognized best practices.

Example: "I served on my former company's Workplace Safety Committee in

compliance with ISO 45001 and have attended ISO workshops for supply chain workers
every quarter since 2018.”

Related: What Is ISO Certification and Why Is It Important?

2. How do you define logistics and transport?

This question helps the interviewer evaluate your understanding of the logistics
industry, separating two terms that industry outsiders often use interchangeably.
Make sure to keep your answer clear and concise.

Example: "Transport—the moving of goods from one place to another—is a part of

logistics. Logistics also includes packaging of products for storage, shipment and the
distribution networks which move products inside a company and outside to its
customers.”

3. How do you stay up to date with industry trends and best practices?

Your interviewer wants to know that you are aware of industry improvements and
are engaged in your career development. If you've recently completed a
professional development course or have one in mind that you'd like to complete,
you can include the exact name in your answer.
Example: "In addition to staying up to date by reading industry white papers and
attending professional conferences, I set news alerts to get phone notifications about
new articles in the mainstream media and from my professional groups.”

Related: How To Conduct an Industry Analysis

4. What relevant certifications do you have?

Being certified in your area of expertise shows that you're committed to being a
subject matter expert and can be relied on as a voice of authority in your work. If
you don't hold any active certifications or if your job doesn't require licensing or
endorsement, be sure to mention any continuing education and training you have
undertaken.

Example: "I'm a Certified Supply Chain Professional and plan to take the Certified in
Professional Inventory Management exam in six months through the Association for
Supply Chain Management (ASCM)."

5. Is cross-docking a good idea?

This question is asking if you are familiar with the process of cross-docking and
understand its benefits. When giving an opinion, always state the reasons that led
you to that opinion.

Example: "It's a great idea when it's possible. Cross-docking saves handling, operating
and storage costs when you can unload from an incoming truck and directly onto an
outbound truck.”

6. How do you know if a bill of lading is incomplete?

This question asks you to identify the essential parts of a bill of lading to show that
you'd notice if one has been incorrectly filled out. It helps to visualize an actual bill
of lading when listing its individual elements.

Example: "Each bill of lading needs to have ship and receive names and addresses,
account numbers or PO numbers, the date, the units shipped, packaging details, freight
classification and product details including value, exact weight, common name,
material and hazard notice."

Related: 12 Tough Interview Questions and Answers

7. How do you determine freight class?

Your interviewer wants to know if you understand the four factors that contribute
to freight class. Since freight classification affects shipping costs, be sure to
demonstrate your understanding of the importance of freight classifications.

Example: "Freight classes are determined by the shipped goods' density, stowability,

ease of handling and liability associated with shipping the goods. Paying close
attentional to all of these factors means you can manage shipping costs to keep them
in line with budgets."

8. Describe a situation where you had to deal with a customer complaint

Since many employers believe that past performance is the best indicator of future
performance, they use behavioral prompts to see how you might act in a future
situation. Don't worry if you can't think of an example that exactly matches the
prompt. Focus on the main concepts in the prompt: in this case, "customer" and
"complaint."

Example: "Not too long ago a residential customer sent an angry email complaining
that an expected shipment was late. It was in reply to our email linking to the
shipment's tracking history. I politely replied to the email, suggesting that perhaps they
had missed the link, and directed them to try the link I included. I received a thank-you
email later in the day."

Related: The Key Benefits of Customer Complaints

9. What is a challenging project you've worked on, and how did you help keep your
coworkers on the project stay motivated?

This behavioral prompt gives the interviewer insight into your work as a team
member. Talk about your abilities as a project team member and how you
collaborate with your coworkers.

Example: "When the company was updating its website last year, my manager asked
me to head a committee of my peers to review the website's write-ups related to our
department. Instead of dividing up the write-ups and asking the group to go off and
review them individually, I set up a series of short meetings with coffee, water and
snacks. We had a roundtable meeting where we discussed the write-ups. It allowed us
to work together and learn about what our teammates thought about the information
being reviewed."

Interview Questions for Logistics

Manager: Your Ultimate Guide
 

Congratulations on landing an interview for your dream job as a logistics

manager! You’ve done the hard work, from studying the best supply chain
resources to watching all the YouTube videos on top tips for preparing for the
next logistics interview. However, the anxiety and excitement that come with
the interview can leave you thinking for hours about possible logistics
interview questions.

But don’t worry, we’ve got you covered! To help you succeed in your
interview, we’ve compiled a list of real and must-read logistics interview
questions and answers for both freshers and experienced logistics professionals.
These are the questions that I have either been asked in an interview or that I
typically ask during an interview.

In addition to these specific logistics interview questions and answers, there are
also guaranteed possibilities of facing several generic job interview questions.
Fortunately, this blog provides resourceful tips on how to tackle them. Plus,
don’t forget to watch The Supply Chain Show’s awesome interview to
understand what it takes to become top talent in the supply chain industry. With
our guide, you’ll feel confident and prepared to tackle any logistics interview
questions that come your way!

 
What to Expect?
 

In this blog, you can expect:

 A comprehensive list of logistics interview questions

 Commonly expected technical logistics interview questions
 Knowledge-based logistics interview questions and answers
 Personalized interview questions for all levels of logistics professionals
 Tips to tackle upcoming interviews successfully

Logistics Interview Questions and

Answers
 

Q1. In your opinion, what are the Key Competencies

for Logistics professionals?
 

What are the key competencies required for logistics professionals to perform
their job function at the highest level? As a logistics professional, you need to
have the following competencies to succeed:

 Distribution design, sourcing, and management

 Global trade compliance
 Sourcing and supplier selection/management
  Supply chain continuity planning
 Transportation sourcing and management
 Contract management

Logistics is a vast and critical function that impacts standard and logistical
systems, and there are several other essential logistics competencies to know.
Having the right logistics competencies can support the marketing function,
product development, price promotion, and new ideas to drive change across
the organization.

Competent logistics professionals can increase revenue, save costs in

operations, and simplify the complexity of distribution networks. To make all
this happen, logistics professionals should acquire the above competencies. For
more information, check out my article on “6 Must-Have Logistics
Competencies for Supply Chain Professionals.”

Q2. How will you achieve 99.9% accuracy in

inventory management?
 

To achieve 99.9% accuracy in inventory, two procedures can be used: Cycle

Counting and Stocktaking. These procedures provide high-level accuracy and
can be adapted to solve specific problems. Cycle Counting is recommended to
minimize physical count pain and maximize the value of the audit. Stocktaking
enables assessment of stock loss within a business site and provides an accurate
basis for planning and stock control procedures. To learn more about these
procedures, check out our guides: “Cycle Counting Procedure: A Step-by-Step
Guide” and “Stocktaking Procedure: The Ultimate Guide“.

Q3. What’s the most important thing in warehouse

management?
 

When it comes to warehouse management, safety rules should be a top priority.

This includes wearing appropriate personal protective equipment (PPE) and
paying attention to warning signs and signals. A warehouse management
system that prioritizes safety provides consistency, efficiency, and quality
control to the entire fulfillment process, leading to improved outcomes at every
stage. To learn more about improving your warehouse activities, check out my
article on the 5 Basic Warehouse Activities You Should Focus to Improve. And
don’t forget to familiarize yourself with warehouse safety audits and the 14
categories they include.

Q4. What type of WMS (Warehousing Management

System) or TMS (Transport Management System) or
an ERP (Enterprise Resource Planning) application
have you used in the past? What did you like the
most when using that application, and were there
any limitations that you faced?
 

WMS, TMS, and ERP are tools (software) that play a crucial role in inventory
optimization of a business operation. These tools also help optimize input and
output processes alongside slotting, packing, and shipping duties. There are
several variants available today for these tools, thus picking the right one is not
always easy. WMS comes in three major types (integrated ERP, supply chain
execution modules, and standalone warehouse management).

Q5. How would you reduce distribution costs?

 

When it comes to reducing distribution costs, there are several areas to focus
on, including inbound and outbound freight costs, storage costs, indirect costs
like energy and customs duties, and direct manning costs. Reducing these costs
is essential to saving potential revenue and contributing to the overall
profitability of the business. There are several strategies that can be employed
to reduce distribution costs, such as optimizing the transportation network,
negotiating with suppliers for better rates, implementing automation
technology, and improving inventory management.

Q6. Have you launched any ‘space management’

initiatives to reduce warehouse cost per sq. ft.?
 

Warehouse space planning is a critical aspect of reducing warehouse costs per

square foot. Proper planning can improve efficiency, coordination, and control.
When planning for warehouse space, the first step is to find a suitable location.
Planners should determine the amount of square footage required to store their
goods and calculate the necessary space.

 
To learn more about warehouse space optimization, you can refer to Warehouse
Space Optimization: 17 Tactics That Can Be Used to Improve Space.

Q7. From your past experience, tell us about one or

two of the most complex problems you faced in
warehousing/logistics management and what was
your contribution to solve them.
OR
Give us an example of one of your most creative
contributions during your past experience preferably
related to warehousing/logistics.
 

This type of question is a frequently asked logistics specialist interview

question. It requires you to reflect on your past experiences and provide a
response using the STAR method, which involves describing the Situation,
Task, Action, and Result – more about that here.

Q8. What are the most important logistics KPIs that

you have used to drive process improvement?
 

When it comes to driving process improvement in logistics, using the right

KPIs is crucial. During a logistics interview, you may be asked about the most
important KPIs you have used to achieve this goal. While this may seem like a
simple question, it requires careful consideration.
One approach is to discuss a specific KPI that you have used to
drive continuous improvement in warehouse management. For instance, if you
have worked on inventory reduction, you can discuss one of the 7 Inventory
Management KPIs and explain your approach to achieving inventory reduction.
For more insights on this topic, check out some of the helpful Inventory
Reduction Strategies available.

Q9. What would you first do in the department after

being hired?
 

When asked how to answer this question, my acquaintance Melissa Pertusi

suggested that “The answer usually is not only the first step but all the
backbone of a strategy for 6-12 months. That’s also an opportunity to analyze
how organized (in thoughts and actions) someone is, given that the role
requires a lot from this skill.”

So remember to do your thorough research on the company and the role before
you go in that interview and think about what pain points you might have
uncovered and how you go about planning to solve them!

Q10. How to maximize customer-satisfaction in

logistics?
 
When it comes to logistics, customer satisfaction is key. To maximize customer
satisfaction, it’s important to focus on the eight “rights” of logistics: the right
product, the right way, the right quantity, the right quality, the right place, the
right time, the right customer, and the right cost. By ensuring that each of these
elements is appropriate and efficient, you can create a supply chain that
satisfies customers and maximizes success. Check out my article on
the Traveling Salesman Problem and the Eight “Rights” of Logistics for more
information and insights.

Q11. Who will be the key stakeholders if you are

successful in this job as a Logistics Professional?
 

When it comes to the success of a Logistics Professional, key stakeholders

include the Customer Service Team, Production Team, and Finance Managers.
These stakeholders are crucial for creating a vision and strategy, implementing
innovative initiatives, and promoting employee engagement. Additionally,
Finance Managers provide valuable insights on how finance can contribute to
the success of logistics jobs. For more information on why Finance Managers
are important stakeholders in the supply chain, check out the article “5 Reasons
why Your Finance Manager is Amongst Your Key Supply Chain
Stakeholders“.

Q12. Have you designed and created any Standard

Work Process in your previous job as a Logistics
Manager/Professional?
 
Creating standard work processes is crucial in reducing variability in daily
warehouse and distribution activities, and it is considered one of the four pillars
of supply chain strategy. As a logistics professional, designing a solid standard
procedure can help ensure consistency and efficiency in tasks such as pick and
pack, shipping, safety rules, and packaging instructions.

Q13. What are the best approaches to Supply Chain

Modelling?
 

When it comes to supply chain modeling, there are three main approaches:
network design, rough cut methods, and simulation-based methods. Each
approach requires careful consideration of critical factors like location,
production, inventory, and transportation to make informed decisions. A well-
designed supply chain model can lead to significant improvements in
performance. For more information, check out my article on Supply Chain
Modeling: Approaches and Characteristics to Consider, which can serve as a
useful reference.

Q14. How do you evaluate a Fulfillment Company?

 

Following the e-commerce boom, evaluating fulfillment companies would

involve taking consideration of a few core areas of differentiation and
capabilities that typically characterize their best metrics. These core areas
include:
  Define your goals
 Get a specific price
 Clarify support and training
 Ask for guarantees in writing
 Review your warehouse needs together

My article on How to Evaluate a Fulfillment Company could be a good

reference point.

Q15. Given the experience with COVID-19, what is

the Business Continuity Plan (BCP) for Warehouses
during a crisis?
 

A Business Continuity Plan (BCP) for the Warehouse in terms of crisis is only
as effective as the planning put in place beforehand. It is critically important to
set specific guidelines about who gets directly involved, and which stages
everyone gets involved. Engaging the right employees and partners goes a long
way in the planning stage, and these create a more transparent, consistent, and
more reliable plan.

For businesses with Warehouse (s), the effects of any crisis can be highly
damaging, especially to meet customer service expectations. The likely
anticipation and preparations through sensible Business Continuity Plan (BCP)
require specific vital considerations to help guarantee operational continuity
within the shortest possible period.
 

These key considerations include: Planning, Warehouse/Site contamination,

Process/supplier identified for quick decontamination in case of contamination
of warehouse/office, Work from Home, Alternative Warehouse location
planned/set up in case of contamination, Plan for blue-collar replacement
resources in case of sickness/absence, Identify Critical Inventory to duplicate,
Operations Disruption, Have a backup Call Center to take customer calls during
a crisis, Inbound Routes Planned, Plan of re-routing of incoming shipments,
Outbound Routes planned, and Last-mile distribution.

My article 13 Things To Consider in Business Continuity Plan for Warehouse

During Crisis could be a good reference point.

Q16. To deliver improvements, which warehouse

activities would you focus on?
 

In general, warehouse activity consists of receiving, put away, storage, packing,

and shipping. Warehouses could have different activities according to product
specifications, customer requirements, and service levels ordered. The
complexity of the warehouse activities depends mainly on:

 the number and variety of items to be handled

 the amount of daily workload to be done
 the number, the nature and the type of processes necessary to fulfill the needs and demands.

 
My article on 5 Basics Warehouse Activities You Should Focus to
Improve could be a good reference point.

Q17. What are the new set of Incoterms® 2020?

 

As per January 2020, the new set of Incoterms® 2020 are set of trade
terms which describe:

 Obligations: Who does what in organizing the carriage, insurance of goods, obtaining shipping
documents, arranging for export or import licenses;
 Risk: Where and when the seller delivers the goods, in other words where does the risk transfers;
 Costs: Which party is responsible for which costs

Q18. Is DAT better than DPU?

 

The use of DAT (Delivered at Terminal) implies the goods were delivered
unloaded. For DPU (Delivered at Place Unloaded), the seller is responsible for
export, but not for any import formality, including post-delivery transit through
third countries.

Q19. Why do CIP and CIF have different levels of

insurance?
 
The insurance covers for damages and losses for two days before and after the
moment of actual arrival at the place agreed. However, the reality is that
insurance only covers general average and salvage charges sustained to evade
loss from any cause except those left out.

Q20. Why is “Bill-of-Lading On-board Notation”

added for FCA?
 

For goods transported by sea, buyers or sellers (or likely banks) may require a
Bill-of-Lading (B/L) with an on-board notation alongside FCA (Free Carrier).
Nevertheless, delivery under the FCA rule is completed before loading the
vessel. Under Incoterms®, the carrier is, under its contract of carriage, bound
and entitled to issue an on-board Bill-of-Lading only when the goods are on-
board.
Important Logistics interview questions

What is the role of a logistician?

A logistician manages supply chain, transportation and storage of materials.

What do you mean by advanced shipping notice?

Before the delivery, the customer is given a detailed shipment information notice, known as an
advanced shipping notice. It includes information such as the shipment route and its expected
arrival time. 
Explain affreightment.
The contract between the ship’s owner and the merchant is known as affreightment. According
to this contract, the merchant rents the space on the ship for an agreed amount and period.
They have to make the payment, whether the ship is ready for shipment or not. 
What is consignment inventory?
Consignment inventory is a supply chain model or a business agreement which is in possession
of the customer. It means you will pay the supplier only after their goods are sold.
What is anti-dumping duty?
It is an import duty which is implied on imported goods and priced comparatively less than the
regular price in the exporter’s domestic market. This causes a loss to the domestic industry of
the country. 
What is cross-docking?
Cross-docking is the process that includes unloading materials from a semi-truck and loading
them onto outbound trucks or trailers. This significantly reduces operating costs, handling
costs and storage costs. 
Explain batch picking and wave picking. 
Batch picking is the technique of transporting inventory by grouping it into small batches in a
single go. On the other hand, wave picking is a technique in which the orders are assigned into
groups and released together so that several activities can work together. 
What is the difference between logistics and transport? 
Logistics is the procedure that involves managing goods, their information and other resources
from the source to the customer in a way that meets the requirements of both parties. On the
other hand, transportation is the movement of goods from one place to another and is part of
logistics. 
Explain reverse logistics
Reverse logistics is the compilation of all the processes that are used for goods moving in the
reverse direction- transporting goods from the customer to the business. 

What are carton clamps?

Carton clamps are the most versatile attachments used for handling unmatchable products like
cartons, appliances, furniture etc. 
Important Supply Chain Management interview questions
Let us now have a glimpse at the ten most important questions to crack a supply chain
management interview. 
What is the role of supply chain manager?
Supply chain management or SCM is the role that includes supervision of the elements of a
supply chain, such as raw materials, finances, etc. Supply chain management works to improve
the flow of tasks beginning from production to the shipping of commodities. 
What should an employee do to be a successful SCM?
An employee needs to possess good communication capabilities and know how to negotiate
with suppliers. They should also have good customer support skills and should be professional
and polite. They must possess cost accounting skills, have the ability to understand financial
statements, understand e-business and e-procurement systems and practice business ethics. 
What should an SCM do in case the factory runs out of inventory?
The SCM should deal with this situation calmly and start by figuring out the remaining amount
and the shortage levels. Then, they should connect to the supplier that can provide the lacking
stock on an immediate basis. 
What is the ulterior motive of supply chain management?
Supply chain management works to maximize the efficiency of an organization by obtaining
effectiveness in all activities. It is a mandatory process to help organizations fulfill the
expectations of their customers while ensuring minimal waste. This ensures effective
utilization of time and effort of all stakeholders in the organization while lowering expenses. 
What is the difference between direct and indirect distribution channels?
Direct distribution channels have no intermediates between them, and the seller makes direct
sales to the buyers. It is advantageous for small businesses. Indirect distribution channels, on
the contrary, include wholesale suppliers and are good for large-scale productions. They
increase the cost of the product as the products pass through multiple channels and vendors. 
What information is included in the bill of lading?
The following details are included in the bill of lading- 
 Name and address of the receiver and the firm
 Special account number used for tracking
 Date of the shipment
 Instruction for secure delivery
 Number of shipping units
 Type of packaging
  Description of the shipped material
 Value of the goods being shipped
 Disclaimer for hazardous substances
 Weight for each commodity separately and the inclusive weight for all commodities
 Freight class of the items shipped
Mention the activities to be performed at the operational level.
The mandatory activities to be performed at the operational level in logistics include the
following- 
 Checking and goods receipts
 Bulk storage
 Order picking
 Order marshaling
 Stock replenishment
 Load scheduling
 Returns
 Availability of employees
 Stock update
 Documentation 
What factors is the freight class based on?
A freight class is based on four factors- 
 The density of the shipment (weight per cubic foot)
 Freight to ability (width and length based)
 Ease of handling (effort required in transporting)
 Liability (liability to break, damage, or perish)
What are the vital components of inventory preparation and management?
The two most vital components of inventory preparation and management are examining the
product orders and inventory figures to find out the number of items required for the upcoming
months. 
Mention the differences and similarities between supply chain management and logistics. 
Similarities between logistics and supply chain management- 
 They focus on boosting the earnings of the company.
 Their main goal is the achievement of customer satisfaction.
Differences between the two- 
Logistics Supply Chain Management

Logistics is an individual activity that is a part of

Supply chain management involves several processes including inventory
supply chain management and ensures management
planning, raw materials, products, labor cost, etc. 
of goods efficiently. 

SCM adds value to the operational process. Experts in supply chain

Logistics focuses on the effective delivery of items
management oversee the improvement of raw materials and tackle the
from the sender to the receiver.
transportation of goods and services. 
How to prepare for Logistics and SCM job interviews?
Before applying for any interview, you must read the job description thoroughly to ensure
whether you will be able to fulfill job requirements successfully. You must ensure whether you
have the necessary skills to take up the job role. 
Here are a few tips that can help you prepare for your Logistics or SCM interview better. 
 Get a strong hold on terminologies
There are a plethora of terminologies and acronyms associated with both logistics and supply
chain management. You should know the full form and the meaning of all of them to answer
correctly in an interview. Some commonly used terminologies relate to –
 3PL/4PL
 LTF/FTL
 Types of trailers
 Ocean, air and ground freight
 Carries
 Freight forwarders
 Domestic and International shipping
 Prepare the most basic questions
You should have answers ready for the most basic question with the highest chance of being
asked in the interview. It may include- 
 “Why logistics?” 
 “Why supply chain management?”
 “What is the role of a logistician?”  
 “What skills are required to be a supply chain manager?”
 Research and practice as many questions as possible
You can look for questions online, in some books or ask candidates who have been to a similar
interview recently. You can note down all the questions you gather and create answers for
them so that you can be prepared if any similar question is asked to you. 
 Build a portfolio
You must build and carry a portfolio to the interview containing all the necessary documents,
such as your qualifications, resume, previous experience letters etc. 
 Practice conversation
Sometimes, candidates are quite confident and know all the answers but cannot give
appropriate answers due to a lack of conversational skills. You should practice conducting
casual yet informative conversations with your interviewer for an interview, portraying
problem-solving and problem-handling skills. 
ogistics Manager Interview Questions
When hiring a Logistics Manager, you’ll want to find someone who is above all, a
problem-solver. Logistic details and supply chain management can be somewhat of a
puzzle. The ideal candidate is someone who loves putting all the pieces together and
maintaining efficient, organized systems. Use the interview to gauge candidates’
motivation for the role and competency levels. You’ll also want to ask questions about
customer service as well as management and interpersonal communication skills.

Here are some questions we suggest for getting started hiring a Logistics Manager:
  Why do you think you are the best fit for this position?

 How do you envision this role in terms of new employees?

 Have you ever helped an employer cut costs? Please tell me more.

 What will be your number one concern on a day-to-day basis in this role?

 Tell me about a time you had a demanding customer? How did you manage this
relationship?

 What does the customer is always right mean for logistics?

 In your opinion, what is the most important thing to accomplish in this role on a daily
basis?

 Can you tell me about a time a miscommunication happened between a supplier and
your team, or a customer? How did you handle this situation?

 Tell me about your experience managing product exports.

 How will you ensure efficient communication within your team? With suppliers?
Customers?

 How do you stay organized?

 Do you have experience with forecasting? Logistics metrics? Please elaborate.

 What do you think are the main challenges supply chains companies experience?

 How do you reduce the risk of error in your work and within the processes of your team?

 Do you have experience training and managing personnel? Please elaborate.

Top 20 DHL Interview Questions and Answers for 2023

DHL is an internationally acknowledged logistics and shipping company with branches in over
200 countries. This article will look at some of the questions you should expect when
interviewing for a position with DHL.

1. What Do You Know About Us?

The interviewer wants you to mention a few facts about the company. Make sure that you
conduct proper research ahead of the interview.
Sample Answer

You are an international logistics, courier, package delivery, and shipping company with a
presence in over 200 countries worldwide. Fully known as DHL International GmbH, you are a
division of the German firm Deutsche Post. DHL delivers over 1.5 billion parcels per year,
making it one of the biggest shipping companies in the world. The company, founded in 1969,
managed to expand its services across the globe by the late 70s.

2. Why Do You Want to Work For Us?

Why are you interested in working at DHL? You need to mention a few praiseworthy qualities
about this entity. You can also say how working here will contribute to your career.

Sample Answer

Working at DHL will furnish me with the skills and expertise I am looking for since it is one of
the world’s most prominent logistics and shipping companies. I have also had the chance to
interact with some of your current and former employees, who are all proud of your workplace
policies and environment. I believe that my experience and skills will be better used here. I am
also looking for new challenges, which I know DHL will present. Lastly, I would love to work
with a company that has managed to top the charts over the years.

3. Can You Mention Some of Our Products and

Services?
Do you know what DHL offers? This question explains why we advise interviewees to research
on the company before going for the interview. Please find out about their offerings and any
other related information.

Sample Answer

You have a range of products and services, which may explain why you have managed to stay
ahead of many logistics and shipping companies. They include Back, DHL Global Forwarding,
Rail Freight, Customs, Road Freight, Oven Freight, Warehouse Solutions, Management services,
Integrated Solutions, and Transport Solutions.

4. What Will You Bring To Your Team?

The interviewer wants to know if you are a good team worker based on the benefits you will
bring to the team. Make sure that you paint yourself as a valuable team member for a chance to
work at DH

Sample Answer

I am an excellent team member based on my experience over the years. The team will get a
passionate, hardworking, and self-motivated member. I take great pride in what I do, an attribute
that I usually use to inspire my team members. I can give my all and go out of my way to achieve
team goals and milestones. I also know how to motivate those around me to be at their best, and
lastly, the team will get a punctual and self-motivated member who will give them an easy time.

5. What is Your Greatest Strength?

This is another common question in interviews. The hiring manager wants to know about your
most outstanding quality. Think about what you are needed to do in the workplace and the
quality you need most.

Sample Answer

My greatest strength is my ability to adapt to changes. I am highly flexible to adapt to new

working styles, policies, software changes, and technological advancements in the workplace.
This quality has seen me thrive in my career and handle workplace challenges better. I believe
that it will allow me to fit in well in this organization. I am also an excellent communicator. I can
pass around information effectively and train others thanks to this quality. It will help me get
along with my team members and pass around information.

6.  What Do You Love Doing Outside Work?

This is a common question in interviews that tells the interviewer about your hobbies and
interests outside work. They ensure that you maintain a healthy life and work balance.

Sample Answer

I have several hobbies and activities that I focus on outside work. I am a gamer, and therefore, I
spend some time playing video games when I have nothing to do. I also love traveling, especially
during the weekends. I may visit a new place or travel upcountry to see my parents. Other
hobbies include cooking, writing, cycling, and fishing. I may also catch up with my brothers or
friends when I have nothing to do. I believe that all these hobbies and interests have helped me
maintain a good balance over the years.

7. Have You Ever Gone Above and Beyond in Your

Work?
Interviewers need workers who are willing to give their all in their jobs. You must therefore
convince the hiring manager that you won’t do the bare minimum. Show that you can answer to
needs that are beyond your everyday expectations.

Sample Answer

I usually give my all in my work, a quality that I believe is one of my greatest strengths. I dont
therefore have a problem going above and beyond for the employer or customer. While working
for a restaurant, a customer complained about an order taking longer to be delivered.  Instead of
just confirming with the rider and giving an estimate since the order had already been dispatched,
I apologized, called the rider, made sure that the customer understood why there was a delay, and
even called later to confirm that he had received the package. I take great pride in knowing that I
went out of my way to satisfy someone or benefit the workplace.

8. How Can We Motivate You?

Employee motivation is important, something that every employer knows. Tell the interviewer
how they can motivate you to do your best. If possible, avoid mentioning anything that is
material in nature.

Sample Answer

I understand the importance of employee motivation in the workplace. I am generally self-

motivated, owing to the love and passion I have for what I do. I don’t rely on any form of
external motivation to give my all. However, if you wanted to motivate me, I would advise
public recognition or praise and providing an open environment where I can air my views. I also
don’t mind a few incentives once in a while since we all love good things as humans.

9. What Would You Do if You Caught a Fellow Worker

Stealing?
The interviewer wants to know whether you are honest and can be trusted. Employee theft is one
of the leading causes of loss in the workplace. Tell the interviewer how you would help prevent
or handle employee theft. Show that you are a person of high integrity.

Sample Answer

I don’t condone any theft in the workplace. As a repeat victim, I understand how draining it can
be. Therefore, if I catch an employee stealing, I will report to the supervisor or the guard. I will
also prevent the theft first if I can. This will apply regardless of whether the thief is a good friend
or not. I believe that every employee must protect the organization’s assets and secrets instead of
attempting to steal them. I am therefore willing to turn in anyone that wrongfully acquires the
company’s belonging

10. What’s Your Preferred Shift?

You should have in mind that this organization has several shifts since they operate 24 hours a
day. Therefore, mention a timeframe that suits you.

Sample Answer

I believe that I am highly flexible and can therefore work any shift. However, I am recently
married and need time to spend with my wife. I may, therefore, not be suitable for night shifts. I
prefer to work during the day, be it in the morning or afternoon. However, that doesn’t mean that
I won’t occasionally fill in for a colleague working at night. All I need is to be notified in
advance. I believe that we will find a way of working things out.

11. We Value Excellent Customer Service Here at DHL.

What Would You Do If You Can’t Locate a Shipment
and The Customer is Waiting in Line?
Organizations value the customer service they extend to their clients since it is one of the ways
of building a loyal customer base. Convince the interviewer that you can handle such sensitive
issues professionally.

Sample Answer

Having been in the logistics and shipping industry for a while, I understand that these situations
are always likely to happen. In such a scenario, I will apologize to the customer and ask for some
time to locate the shipment. I will then ask around or check the supporting records while working
fast to locate them. After finding it, I will apologize again to the customer and assure them of
faster and better service next time

12. How Do You Manage a Huge Workload?

DHL is one of the biggest logistics and shipping companies worldwide, meaning that you should
expect a huge workload. You need to convince the interviewer that you can handle a heavy
workload.

Sample Answer

I understand that I will be required to handle a huge workload, which I am prepared for. My
organizational and prioritization skills usually come into play during such times. I will plan
myself accordingly and prioritize work whenever I have a lot on my plate. I can also multitask
while delivering the right quality of work in all the activities I am mandated with. Lastly, I don’t
mind asking for help where necessary.

13. How Do You Handle Stress?

You should have quality stress handling techniques owing to the challenges you will face while
working at DHL, ranging from huge workloads to workplace obstacles. Mention some of the
ways through which you handle stress.

Sample Answer

I have several stress-handling techniques that come in handy whenever I work. When faced with a
stressful situation, I breathe in and take some time to recollect myself and plan accordingly before
tackling it. I have also learned not to overthink during stressful situations. Additionally, I practice some
yoga and meditation, which helps me handle stress better. I believe that I will do a good job when faced
with such situations.

14. How Would You Define Hardwork?

What do you mean when you say that you are a hard worker? Convince the interviewer that you
know what hardwork means or entails.

Sample Answer

I believe that hard work is giving one’s all to a job or a given course. It involves going above and
beyond to achieve a given result or meet a specific objective. A hardworking person is always
ready to do everything possible to succeed in whatever they do. It may also mean putting in the
extra effort to a job or course.

15. Can You Mention Some of Our Main Competitors?

You must have come across this question several times in interviews. The correct answer will tell
the interviewer that you understand the market dynamics around the company. Mention some of
the institutions giving this company a run for its money.

Sample Answer

Given the popularity and importance of shipping and logistics, DHL has several competitors.
These include Landmark Global Inc., FedEx, Neovia Logistics, and TNT. All of these offer
international express, road and rail transportation, air and ocean freight, warehousing and
distribution, contract logistics, and international mail services. Other competitors include XPO
Logistics, UPS, USPS, and DASCHER.

16. How Will This Job Help You at This Point in Your
Career?
The interviewer wants to know how the role you have applied for will benefit your career. Think
through your answer and align it to the company.

Sample Answer

I want to make a change and be exposed to new challenges at this point in my career. DHL being
a big multinational company, will present me with the challenges I am looking for. It will also
allow me to work with new people and lots of creative minds, which I need in my career.
Working here will better me and put me in the direction I need.

17. Do You Know Our Customer Base?

Do you understand the primary customer base of this company? The interviewer expects you to
conduct a level of research about the organization that should help you answer such questions.

Sample Answer

DHL’s customer base is people who want to deliver parcels

both domestically and internationally. It serves both the
domestic and international market thanks to its variety of
services made possible by its diversification. It also serves
the rural market, which m

17. Do You Know Our Customer Base?

Do you understand the primary customer base of this company? The interviewer expects you to
conduct a level of research about the organization that should help you answer such questions.

Sample Answer

DHL’s customer base is people who want to deliver parcels both domestically and
internationally. It serves both the domestic and international market thanks to its variety of
services made possible by its diversification. It also serves the rural market, which may explain
its success over the years. It is suitable for those who want to ship a larger group of packages as
it charges lesser than other courier and shipment services

18. What Do You Understand by LTL Freight

Shipping?
The interviewer wants to know if you have some industry knowledge on different aspects. Show
that you understand the logistics industry. Remember, the interviewer will know your level of
experience based on your answer.

Sample Answer

LTL, which refers to less than truckload freight shipping, is used to transport small freights. It
comes in handy when goods don’t require an entire trailer to be transported. It is mainly used to
transport goods weighing between 150 and 15000 pounds. The person shipping the item
normally pays for the portion of the trailer their goods occupy, whereas other shippers pay for
the unoccupied space. There are several advantages of using LTL.

19. Do You Know Our Mission?

You should know the mission statement of the interviewing company if you want to succeed in
your interview. This will show that you have done your research well. Make sure that you get it
right.

Sample Answer

I have researched a lot about your company and therefore know your mission and vision
statements. You intend to make your customers, employees, and investors more successful,
contribute to making the world a better place, facilitate and simplify the lives of Custer’s
worldwide, and show respect to everyone while performing exceedingly well. This explains how
your operations have been structured.

20. Do You Prefer to Work Alone or in Team Settings?

The interviewer wants to know your preferred method of working. Do you prefer working alone
or in the company of others? Whereas you should tell the interviewer that you have no problem
with both, feel free to pick a preference.

Sample Answer

I can work alone and in team settings. I have done both in my career, and I have to mention that I
am pretty good at all of them. However, I prefer working in team settings because it brings out
the best in me. I also love collaborative work because it enhances the flow of ideas and ensures
that people get along well. It fosters a good relationship between employees needed for the
progress of the company.

20 Supply Chain Management Interview Questions (With Sample

Answers)
Supply chain management interview questions
Consider these questions and sample answers to display yourself as the ideal
candidate for the supply chain management role:

1. What is supply chain management?

This is a basic definitive question that employers may ask to ensure you can
describe supply chain management to customers or other employees. Interviewers
are typically looking for a simple answer that clearly defines the term in a way
that's easy to understand.

Example: "Supply chain management is the management and planning of all supply

chain activities that take place in a business. This can include product development,
logistics, sourcing and producing."

Related: Learn About Being a Supply Chain Manager

2. What would you do if your warehouse ran out of stock?

Interviewers are interested in learning your process for situations where the
business may run significantly low on its available products. Explain how you'll
calmly and logically handle the decrease in stock.

Example: "If we ran out of stock on any of our products, I'd first identify the shortage
of products or materials and determine the amount we have left, if any. I'd then meet
with the original supplier to see if we can get a rush order of supplies."

3. Which skills are needed to be successful in supply chain management?

Hiring managers often use this question to determine if the skills you mention
align with what they believe a candidate needs to be successful in the role. Think
about the skills you hold that make you a great candidate and how they'll benefit
the company.

Example: "I believe a great supply chain employee should have great customer service
and communication abilities. I used these skills in my previous role when I regularly
met and negotiated with suppliers. I remained professional and courteous, which
resulted in a strong, dependable relationship with them."
4. Are you updated on current supply chain management trends?

Many employers want to hire supply chain management team members who stay
updated on current technology trends in the industry to stay ahead of the
competition and adopt innovative solutions. Share any supply chain technologies
you've recently discovered and how they could benefit the company.

Example: "One trend I recently read about was a transport management software that
used computerized tracking systems to integrate every operation from a single panel.
You can operate this panel from a mobile device to organize inventory levels, oversee
distributions and manage shipping from anywhere, which could drastically improve
efficiency levels."

5. Do you have experience collaborating with overseas suppliers?

Suppliers may be located across the world, so employers may expect you to have a
process in place for staying in touch with them. Describe your strategy for staying
connected with suppliers.

Example: "In my previous position, I worked directly with Japanese suppliers to obtain

materials for our best-selling product. We communicated regularly using a chat
management software that allowed the supplier to update us on the progress they
made on creating and shipping our supplies."

Related: How To Use the STAR Interview Response Technique

6. How do you prepare for an upcoming holiday season?

The busiest time of year for many companies is usually the holidays, which is when
they'll receive a large influx of sales in a short time. Hiring managers usually look
for employees who plan for this mass increase in sales. Detail this plan in your
answer.

Example: "I'll review the sales numbers from past holiday seasons and will order
additional supplies and materials for items that were high in demand. I'll then contact
our transportation teams to give them a breakdown of what to expect in terms of
shipment and delivery during the upcoming months."
7. What supply chain management software have you used?

Employers expect you to have sound knowledge of common software tools to

record updates on products' manufacturing and delivery progress. Your answer
should explain how you use communication tools to connect with employees,
delivery drivers, manufacturers and suppliers.

Example: "At my previous company, I found and adapted a software system that

allowed us to monitor inventory and supply levels, oversee transportation locations and
collaborate effectively with clients. Implementing this software tool increased our
efficiency levels by 20%."

8. What do you consider to be key elements in inventory planning and

management?

Hiring managers will expect you to make important decisions regarding how many
items to order and how often. Demonstrate your process for effectively increasing
profits by maintaining strong inventory levels.

Example: "My strategy for keeping balanced inventory and supply levels at all times is
to carefully review product orders and inventory numbers for the past few months. I'd
use these to determine how many supplies and products to order for the upcoming
months."

9. Has a shipment to your warehouse ever been unexpectedly delayed? How did
you handle the situation?

Shipments may unexpectedly run late. Employers will want to know your process
for ensuring this doesn't lead to a large setback in productivity and customer
satisfaction. Your answer should feature an actionable plan that keeps customers
and suppliers happy during this situation.

Example: "If a delay occurs, I'll reach out to the driver or supplier to learn the
reasoning and updated delivery date. Next, I'd check our buffer inventory to see if we
ordered any extra items that could replace the delayed ones."
10. How could your skills and experience add value to our business?

Employers often use this question to analyze your strengths and background to
demonstrate why you're the best fit for the role. Consider which strengths and
expertise made you a strong asset in your previous roles.

Example: "I'd be a great fit for this position because I have advanced communication
skills and negotiation abilities, which can be used to build lasting relationships with
your clients and suppliers. I can negotiate quality product prices that work well within
your company's budget."

11. What would you improve our company's supply chain management processes?

Since you may handle the making, purchasing and shipping of the company's
product, the employer will want to know how familiar you are with the company
and its items. Conduct research and demonstrate the knowledge you've gained
about the company to explain how you'd improve it.

Example: "After reading various customer reviews, I've learned that customers are
pleased with your quality products, but sometimes the shipments seem to arrive later
than expected. I'd adopt new supply chain management systems to speed up
production and deliveries."

12. Describe your process for finding suppliers for a 100-piece product

Employers may ask situational questions to understand your process for finding
suppliers for larger products. Explain a process you've used in the past when
gathering materials for a large product.

Example: "I would work with our product team to determine which supplies we need.
I'd search our supply chain management system to determine if we already conduct
business with existing suppliers who carry similar materials. I'd reach out to them to
ensure they can provide us with the necessary quantity and quality we're looking for at
a reasonable price."
13. What has been your most challenging moment in a supply chain role? How did
you resolve it?

Hiring managers typically ask this question to learn how you'll handle difficult
situations in the workplace. Answer this question honestly by describing a time
when you were assigned a challenging task and your process for resolving it.

Example: "I once had a supplier who was running behind on shipments. I reached out
to our suppliers to better understand the problem and to get the materials shipped to
us as soon as possible. Once they arrived, I instructed our team to assemble and
prepare the products for shipping right away."

Related: How To Answer Behavioral Interview Questions

14. Explain how you'd gather supplies and materials for this (item)

This question will give hiring managers an idea of your process for analyzing a
product and locating the materials needed to create it. For example, they may ask
about a pen. Remain clear and descriptive in your answer.

Example: "I'd first review each part of the pen to determine what makes it function
properly. I'd work directly with our product team to gather each part that makes up the
pen, like the ink and springs. Finally, I'd negotiate with suppliers to find items that meet
the products' quality needs at a reasonable price."

15. What planning process do you use to manage and track products and
materials?

Employers want to ensure their team members are well-organized and aware of
production schedules. Use this question to demonstrate the strategy you follow to
keep up with deliveries and shipment times.

Example: "I use a master production schedule system to remain updated on a

product's progress. The system details how many items to produce, the materials
needed for every product, expected shipment dates and customer delivery dates."

16. Do you have experience with downstream and upstream production processes?

An upstream production process involves gathering materials needed to produce

a product. Downstream production is the process of using these items to sell a
final product. Describe your knowledge of these industry terms and how you use
them on the job.

Example: "When handling the upstream process, I collaborate closely with our team to
determine the materials needed to obtain quality items for our products. During
downstream production, I work with our customer service teams to determine which
improvements to add to our product line."

17. What's your process for handling cost efficiency through strong relationships
with suppliers?

Supply chain employees typically work closely with suppliers to build lasting
relationships. Use this question to show employers how you use these
relationships to secure reasonable prices on products.

Example: "I work to maintain ongoing relationships with suppliers by constantly

updating them on our company's needs and preferences. This polite and professional
relationship with clients allows us to build mutual trust that leads to reasonable pricing
on quality supplies."

18. Describe your process for finding the best suppliers for your product

One of your responsibilities may be to find new suppliers for products, so

employers want to feel confident in your ability to locate them. Your answer
should clearly explain your method for finding and keeping great suppliers.

Example: "I conduct careful online research on the best suppliers within our budget
for certain materials. If I already have connections with suppliers who sell similar
materials, I'll ask their opinion on the best vendors available with the materials I need."

19. What type of forecasting method do you prefer?

Employers will ask this question to understand your approach to accurately

forecasting materials and product inventory amounts. Explain the forecasting
method you've used in the past that has provided you with significant results, what
you like about it and why you prefer it over others.

Example: "I've found the best results from demand forecasting. I'll take the demand
data of products to determine what we'll need in upcoming months according to
factors like items placed in a customer's cart, purchase orders and revenue gained
from that product."

20. Tell me about a recent supply chain management book or article you read and
what you took away from it

Hiring managers want to know you're informed and updated on changes taking
place in the supply chain industry to ensure you're adapting your strategies
accordingly. Mention a specific article or book you've read and what you gained
from it.

Example: "I recently read an article about how artificial intelligence and big data are
using predictive analytics to make demand and route planning more accurate. This
new system could improve the supply chain management efficiencies drastically by
ensuring products constantly remain on schedule."

Top Supply Chain Analyst Interview Questions and Answers 2022

Five Common Supply Chain Analyst Interview Questions

1. What is supply chain management?
It is a common question that interviewers ask during supply chain job interviews. It helps them
understand how well a candidate can explain the supply chain management process to a layman.
So, while answering this question, try to oversimplify the concept.
Here is an example of how you can answer this question:
A supply chain is the supplier-distributor network of any business. Meanwhile, supply chain
management is the management and planning activities undertaken to support the circulatory
network of any business. It includes planning, strategizing, logistics, producing, and distributing,
among others.

2. How will you manage an ‘out of stock’ crisis in the middle of an important project?
Critical thinking, problem-solving, and inventory management are some of the imperative skills
that increase the efficiency and productivity of a supply chain analyst in any organisation. To test
the skills possessed by a candidate, the interviewer will ask them questions on complex
situations, inventory problems, and others. Hence, while preparing for a supply chain analyst’s
interview, remember to refresh on the above-mentioned topics.
As for this question, here’s how you can answer it:
In a crisis, my first reaction is to find the root cause of it. Different methods help me find the
answers to questions like- how, why, what, and when. For instance, in this case, I’ll identify the
reason for the shortage, and after that, I will work with the team to change the situation and
implement steps to ensure that it is solved strategically and tactfully to avoid reoccurrence.

3. What are the key elements of inventory and supply chain management?
One of the supply chain analyst’s responsibilities is to access the company’s inventory and use
that data to improve efficiency and reduce cost. As a supply chain analyst, your job description
will include inventory and supply chain management. So, the hiring manager often asks this
question to understand how you make important decisions regarding how many items to order
and when. You can demonstrate your process to the manager in this answer. Be comprehensive
and give a detailed view of your process by sharing instances of how you planned inventory for
your previous company and avoided out-of-stock situations.

4. How do you deal with delayed shipments?

Shipments can run late for many reasons, but you, as a supply chain analyst, must know how to
handle the delay in delivery. You might have dealt with similar situations in the past. So, while
answering the question, share that with the recruiter. The hiring managers ask this question to
know the process you undertake to ensure that delay in shipment doesn’t lead to an enormous
setback in productivity and customer satisfaction, among others.
Thus, your answer must have an actionable plan that can easily be implemented and showcase
your experience, skill, and expertise. Here’s how you can answer this critical supply chain
analyst question:
If there is a shipment delay, I will first reach out to the driver or supplier to know the reason for
the delay and update the delivery date. Then, I’ll check the buffer inventory to check if we can
replace the delayed product.

5. What steps will you undertake to improve our company’s supply chain and inventory
management?
As a supply chain analyst, increasing the effectiveness of inventory management and the supply
chain processes is one of the primary duties you will perform in any organisation across varying
fields. Therefore, this question is often asked to understand your familiarity with the company’s
product.
Since you will be handling the company’s products’ supply, distribution, and shipping, this
answer will be instrumental in getting the job. Demonstrate your knowledge gained through
years of experience as a supply chain analyst in this answer.

Here are some more frequently asked supply chain analyst

interview questions:
1. What is project management, and how do you find a new supplier for a niche project?
2. What has been the most challenging part of being a supply chain analyst? How did you
overcome it?
3. How do you ensure cost-effectiveness in niche products?
4. Tell us about the recent supply chain or inventory management book that you read and
what you learned from it
5. What is the project management life cycle?

These were some of the general supply chain analyst questions. Questions can vary based on if
you are a fresher or a professional. Let’s take a look at some of the niche questions.

Supply Chain Analyst Interview Questions For Freshers

1. What is inventory and supply chain management?
2. What would you do if a supplier fails to meet the delivery timelines?
3. How can you handle a crisis arising in supply chain and inventory management?
4. What motivates you to work in supply chain and inventory?
5. Do you know about our inventory or supply chain management plan?

Supply Chain Analyst Interview Questions For Experienced

Professionals
1. What is project management, and how is it important for inventory planning and supply
chain management?
2. Do you use any inventory and supply management software?
3. How do you ensure regular supply and distribution during the holiday season?
4. Can you tell us some current supply chain and inventory management trends?
5. What skills are required to become a successful supply chain analyst?
Supply Chain Interview
Questions to Ask Job Seekers
Supply chain interview questions
The supply chain is a common entry point for many new employees and
businesses can expect to hire many entry-level team members. Even so,
hiring managers must be sure they’re recruiting the correct personnel for the
role.

Here are general supply chain interview questions you can use:
1. In your own words, what is the supply chain, and why is it important?

2. How will you add value to our supply chain team with your experience and
competencies?

3. How would you deal with the situation if you ran out of stock?

4. What specific skills do you have that qualify you to be a successful supply
chain team member?

5. What motivates you to work in product supply?

 6. If I were to give you a project involving a 100-piece product, how would you
go about finding suppliers?

7. What do you know about this company and our specific supply chain? Please
describe both, to the best of your abilities. 

Technical supply chain interview questions

Many roles involved in the supply chain require a higher degree of
experience and technical understanding of supply chain operations. The
following list of questions can help you learn more about technical
applicants.
1. Please describe the various steps and stages of the supply chain process, to the
best of your abilities.

2. What do you consider to be the most important aspects of the supply chain
process? The most inefficient?

3. There are a number of different ways to understand MRP. What technical skills
are required to work in procurement and supply? Can you describe one
approach for setting safety stock levels?

4. Please describe your experience with both downstream and upstream supply
chain roles.

5. In your own words, explain why forecasting is important. Please describe the
forecasting methods with which you are most familiar.

6. Given the option, would you prefer to use a manufacturer in the U.S., or China?
Please explain your answer in as much detail as you can.

7. What costs more, glass or stainless steel?

Supply chain analyst interview questions

A supply chain analyst is a degree-holding specialist who leverages data to
improve the supply chain for peak performance. Successful employees in this
role are analytical, logical, and have extraordinary attention to detail.
They must be able to review data sets and translate the information into
intelligent, actionable recommendations which ultimately improve business
operations.

The following questions can help you dig deeper when interviewing for these
roles:
1. Please describe a time when you noticed an inefficiency in a supply chain or
other process. What did you do to address the problem? What impact did it
leave?

2. What is your preferred method for analyzing your team’s performance? The
supply chain system as a whole?

3. What specific experience in working as a supply chain analyst do you have?

What to you is the most challenging part of this role? The most rewarding?

4. Please list the ERP software with which you are the most familiar. What is your
preferred platform? Why?

5. Tell me about a time when your ability to analyze needs and product
requirements helped you create an effective design to the ultimate benefit your
company.

6. Please describe a time when a solution offered by you was implemented and
ultimately failed. What mistake was made? What did you learn from the
experience? How have you since improved your process?

7. As a supply chain analyst, what has been the most challenging project you have
worked on in the past?

Supply chain management interview

questions
Supply chain managers are the executive center of the supply chain network.
It is their responsibility to coordinate, oversee, and manage the company’s
overall supply chain and logistics strategy to maximize efficiency and
productivity.
Additionally, supply chain managers form and maintain relationships with
vendors and distributors. They are the face, as well as the brain, of the supply
chain system. 
1. In your own words, describe the role of a supply chain manager. What to you is
the most important aspect of this position?

2. Who are the key customers of this company, and what do they value? If you
don’t know, how would you go about gathering this information?

3. In your own words, explain what is the most important aspect of inventory and
planning management.

4. In your own words, please describe the difference between logistics and supply
chain management.

5. Please describe, in detail, your previous experience working as a supply chain

manager. What to you is the most challenging aspect of this role? The most
rewarding?

6. How would you go about building relationships with vendors, both here and
abroad?

7. How are you staying up to date with trends and developments in supply chain
management and operations?

Supply chain team members keep businesses on their feet through hard work,
expertise, and innovative thinking. Hiring managers can leverage the above
interview questions to find best-fit supply chain employees who will help
your company achieve peak productivity.

17 Logistics Assistant Interview Questions (With Example Answers)

Common Logistics Assistant Interview Questions

 What experience do you have with logistics and supply chain
management?
 What is your experience with warehouse management and inventory
control?
 What transportation and shipping experience do you have?
 How familiar are you with import/export regulations and compliance?
 What would you say is your greatest strength when it comes to
logistics?
 Tell me about a time when you had to manage a complex or difficult
shipment.
 Can you tell me about a time when you had to troubleshoot a logistics
issue?
 Tell me about a time when you had to negotiate with a supplier or
carrier.
 What experience do you have with order fulfillment and customer
service?
 How familiar are you with using logistics software and systems?
 Tell me about a time when you had to manage a tight or challenging
deadline.
 Can you tell me about a time when you had to deal with a difficult
customer or client?
 What do you feel is the most important skill for a successful logistics
professional?
 Tell me about a time when you had to go above and beyond to get the
job done.
 Can you tell me about a time when you had to manage multiple
priorities at once?
 What do you feel sets your experience apart from other logistics
candidates?
 Why are you interested in this particular logistics position?
What experience do you have with logistics and supply chain
management?
There are a few reasons why an interviewer might ask a logistics assistant
about their experience with logistics and supply chain management. Firstly, it
is important to understand the basics of how logistics and supply chains work
in order to be able to effectively assist with the coordination and management
of them. Secondly, having experience with logistics and supply chain
management can help a logistics assistant troubleshoot issues that may arise
and come up with efficient solutions. Finally, many employers prefer to hire
candidates who have some experience with logistics and supply chain
management, as it shows that they have the necessary skills and knowledge
for the job.

Example: “I have worked in logistics and supply chain management for over 10
years. I have experience in managing inventory, transportation, and customer
service. I have a strong understanding of the supply chain process and how to
optimize it for efficiency. I am also familiar with various software programs used
to manage logistics operations.”

What is your experience with warehouse management and

inventory control?
The interviewer is trying to gauge the logistics assistant's experience in
managing a warehouse and keeping track of inventory. This is important
because it shows whether or not the assistant is capable of handling the
responsibilities of the position. If the assistant has little to no experience in
warehouse management and inventory control, the interviewer may question
their ability to do the job effectively.

Example: “I have experience with both warehouse management and inventory

control. I am familiar with the various software programs used to track
inventory levels and manage warehouse operations. I have also worked with a
team of people to physically count inventory and update records. In addition, I
have experience troubleshooting issues with inventory levels and working with
vendors to resolve discrepancies.”

What transportation and shipping experience do you have?

The interviewer is trying to gauge the candidate's experience in the logistics
field and whether they would be able to handle the responsibilities of the
position they are applying for. It is important for the interviewer to know if the
candidate has experience in transportation and shipping because this will be a
big part of the job.

Example: “I have worked in the transportation and shipping industry for over
10 years. I have experience with all aspects of shipping, including preparing
shipments, scheduling transportation, and tracking shipments. I am also
familiar with customs regulations and have experience dealing with
international shipments.”

How familiar are you with import/export regulations and

compliance?
The interviewer is asking this question to gauge whether the logistics assistant
is familiar with the import/export regulations and compliance. This is
important because the logistics assistant will need to ensure that the company
is compliant with all regulations when importing or exporting goods.

Example: “I am very familiar with import/export regulations and compliance. I

have worked in the logistics industry for many years and have a good
understanding of the requirements and procedures. I am confident that I can
meet all the necessary requirements and comply with all the relevant
regulations.”
What would you say is your greatest strength when it comes to
logistics?
The interviewer is trying to gauge whether the logistics assistant has the
necessary skills for the job. Logistics is a critical part of any business, and it is
important to have someone in this role who is organized and efficient. This
question allows the interviewer to get a sense of the candidate's abilities in
this area.

Example: “I would say that my greatest strength when it comes to logistics is

my ability to stay organized and keep track of details. I have a strong attention
to detail and I am able to keep track of multiple moving parts simultaneously.
This allows me to stay on top of the logistics of a project and ensure that
everything is running smoothly. Additionally, I have a lot of experience working
with different logistics software programs, which gives me an advantage in
terms of being able to troubleshoot any issues that may arise.”

Tell me about a time when you had to manage a complex or

difficult shipment.
The interviewer is asking this question to get a sense of the candidate's ability
to handle complex or difficult shipments. This is important because it is a key
part of the logistics assistant's job. The candidate's answer will give the
interviewer insight into the candidate's organizational skills, ability to problem
solve, and attention to detail.

Example: “I had to manage a complex shipment last year when I was working
as a logistics assistant. The shipment was coming from China and it was a large
order. There were many different items in the shipment and they were all very
delicate. I had to make sure that everything was packed correctly and that the
shipment arrived on time. I also had to track the shipment and keep in touch
with the customer to make sure that they were happy with the service.”
Can you tell me about a time when you had to troubleshoot a
logistics issue?
There are a few reasons why an interviewer might ask this question to a
logistics assistant. First, it allows the interviewer to gauge the candidate's
problem-solving skills. Second, it allows the interviewer to see how the
candidate deals with difficult situations. Finally, it allows the interviewer to get
a better understanding of the candidate's work experience.

Example: “I was working as a logistics assistant for a large company. One day,
we received a shipment of products that were damaged. I had to troubleshoot
the issue and figure out how to get the products replaced quickly. I contacted
the supplier and arranged for a new shipment to be sent out. I also contacted
the customer and explained the situation. They were very understanding and
agreed to wait for the new shipment. In the end, I was able to resolve the issue
and everyone was happy.”

Tell me about a time when you had to negotiate with a supplier or

carrier.
The interviewer is trying to gauge the candidate's ability to negotiate with
suppliers or carriers. This is important because it is a key skill for a logistics
assistant. They need to be able to negotiate terms and conditions, pricing, and
schedules with suppliers and carriers in order to get the best possible deal for
their company.

Example: “I had to negotiate with a supplier once when I was working as a

logistics assistant. We had ordered some parts from them and they were
delayed in delivering the goods. I had to talk to them and convince them to give
us a discount on the order. In the end, we were able to get a 10% discount on
the order.”
What experience do you have with order fulfillment and customer
service?
The interviewer is likely trying to gauge the candidate's experience in two key
areas that are important for the logistics assistant role. Order fulfillment
generally refers to the process of filling and shipping customer orders, while
customer service typically involves handling customer inquiries and
complaints. Both of these areas are important for the logistics assistant role, as
they can impact the satisfaction of the company's customers.

Example: “I have worked in customer service and order fulfillment for over 5
years. In my previous role, I was responsible for processing customer orders,
ensuring that all items were in stock and available for shipping. I also liaised
with customers to resolve any issues with their orders. In addition, I provided
excellent customer service by responding to inquiries in a timely and
professional manner.”

How familiar are you with using logistics software and systems?
The interviewer is asking this question to gauge the candidate's level of
experience with logistics software and systems. This is important because the
candidate's level of experience will directly impact their ability to perform the
duties of the position. If the candidate does not have much experience with
logistics software and systems, the interviewer may consider them to be less
qualified for the position.

Example: “I am very familiar with using logistics software and systems. I have
been using them for many years and I am confident in my ability to use them
effectively.”

Tell me about a time when you had to manage a tight or

challenging deadline.
There are a few reasons why an interviewer might ask this question to a
logistics assistant. Firstly, it can be used to gauge the candidate's ability to
handle pressure and work under tight deadlines. Secondly, it can be used to
assess the candidate's time management skills. Thirdly, it can give the
interviewer insight into the candidate's problem-solving abilities. Finally, it can
help the interviewer understand how the candidate copes with stress and
adversity.

Example: “I had to manage a tight deadline when I was working as a logistics

assistant for a large company. We had to move a lot of products from our
warehouse to our customers' locations in a very short time frame. I had to
coordinate with the warehouse staff and the drivers to make sure that
everything was done on time. It was a challenge, but we were able to get it done
and meet the deadline.”

Can you tell me about a time when you had to deal with a difficult
customer or client?
There are a few reasons why an interviewer might ask this question to a
logistics assistant. First, they may be trying to gauge the candidate's customer
service skills. Second, they may be interested in how the candidate handles
difficult situations. Finally, they may be trying to see if the candidate is able to
stay calm and collected under pressure.

It is important for a logistics assistant to have strong customer service skills

because they will be interacting with customers on a daily basis. They need to
be able to handle difficult situations in a professional and calm manner.

Example: “I had a situation where a customer was extremely unhappy with the
product they had received. They were demanding a refund and were quite
aggressive in their approach. I managed to stay calm and listened to their
concerns. I then explained the situation and offered them a replacement
product. They eventually agreed to this and were happy with the outcome.”
What do you feel is the most important skill for a successful
logistics professional?
There are many important skills for a successful logistics professional, but
some of the most important skills include:

-The ability to effectively communicate with other members of the logistics

team, as well as with clients and suppliers.

-The ability to coordinate and manage the various elements of the logistics
process, including transportation, warehousing, and customer service.

-The ability to effectively use technology to track and manage inventory levels
and shipments.

-The ability to negotiate favorable terms with suppliers and customers.

These are just a few of the many important skills that a successful logistics
professional must possess.

Example: “There are many important skills for a successful logistics

professional, but some of the most important include:

-The ability to effectively communicate with other members of the supply chain,
including suppliers, customers, and transportation providers.

-The ability to coordinate and manage the flow of information and resources
between different parties.

-The ability to effectively plan and execute the transportation and storage of
goods.

-The ability to troubleshoot and solve problems that may arise during the
course of logistics operations.”
Tell me about a time when you had to go above and beyond to
get the job done.
There are a few reasons why an interviewer would ask this question to a
logistics assistant. First, they want to see if the candidate is willing to go the
extra mile to get the job done. Second, they want to see if the candidate is
able to think on their feet and come up with creative solutions to problems.
Third, they want to see if the candidate is able to handle stress and pressure
well. All of these qualities are important in a logistics assistant, as they will
often be required to deal with difficult situations and tight deadlines.

Example: “I was working as a logistics assistant at a busy warehouse. One day,

we were short-staffed and I was asked to cover multiple roles. I ended up
working 12 hours straight, but I got the job done.”

Can you tell me about a time when you had to manage multiple
priorities at once?
The interviewer is asking this question to see if the Logistics Assistant is able
to handle multiple tasks simultaneously. This is important because the
Logistics Assistant will need to be able to handle multiple tasks simultaneously
in order to be successful in the role.

Example: “I had to manage multiple priorities at once when I was working as a

logistics assistant for a large company. I had to keep track of all the shipments
coming in and going out, as well as coordinating with the different departments
to make sure everything was running smoothly. It was a lot of work, but I was
able to handle it by staying organized and keeping on top of everything.”

What do you feel sets your experience apart from other logistics
candidates?
There are many reasons why an interviewer might ask this question. They may
be looking to see if the candidate has a strong understanding of the logistics
field, or if they have a unique perspective that could benefit the company. It is
important for the interviewer to get a sense of the candidate's qualifications
and how they would be able to contribute to the company.

Example: “I have worked in the logistics field for over 10 years and have a
wealth of experience in managing supply chains, developing transportation
strategies, and coordinating shipments. I have a proven track record of reducing
costs and increasing efficiency within logistics operations. In addition, I have a
strong understanding of the latest technology and software used in the logistics
industry, which allows me to streamline processes and optimize resources.”

Why are you interested in this particular logistics position?

The interviewer may be interested in finding out if the Logistics Assistant is
genuinely interested in the position, or if they are just applying for any
available job. It is important to find out if the Logistics Assistant is truly
interested in the position because they will be more likely to stay in the job for
a longer period of time and be more productive.

Example: “I am interested in this particular logistics position because it offers

an opportunity to use my organizational and coordination skills in a
challenging and fast-paced environment. In addition, I would be able to learn
more about the logistics industry and contribute to the efficient operation of the
company.”