Assessment 1 – Written Questions

Question 1

a. Identify at least two effects of group dynamics on team performance

b. Briefly explain how each effect of group dynamics impacts team performance

Effect of Group Brief Explanation on How Each Effect Impacts

Dynamics on Team Team Performance
Performance
a. Aggressive Behaviour is the most important factor in the team which affects
behaviour by the the team performance. Because of that, expert's advise the
team member: leaders to be extra cautious of their own emotions and attitude.

Disagreement or conflict is inevitable in a group because every

b. Disagreement with person has a different point of view. Because of that, the group
other team members: work will be delayed and will have a negative effect on team
performance.

Question 2
Identify two methods that can be used to communicate with team members to establish
team activities.

a. Work out loud to set the tone for open communication and transparency

b. Encourage, and take part in, debate and honest feedback on team projects.

Question 3

a. Identify at least one strategy for each outcome below.

b. Briefly explain how each strategy identified can allow the team leader to demonstrate
support to achieve each outcome listed

Outcome Strategy Explanation on How Each

Strategy Allows

Encourage communication. Structure goals.

a. Cohesion among team A cohesive team thrives on
members open communication.
Practice team-building
activities.
Structure goals.
Provide training and
Provide training and
development.
Celebrate successes as a
team.
Focus on building trust.
Define the values of the

b. Team member’s
participation in tasks
c. Team member’s
performance
development.
Celebrate successes as a
team.
Focus on building trust.
Keep them connected to the
company.
Clearly define your
expectations.
Don't sugarcoat unpleasant
projects.
Be consistent.
Set a good example.
Ask for input.
Analyze performance
metrics.
Be purposeful when you
communicate.
Stay goal-oriented.
Manage your expectations.
Make accountability a
priority.
Encourage feedback.
company and team.
Empower members of the
team.
Provide adequate resources
and training.
Keep yourself accountable.
Keep your eye on the big
picture.
Show some empathy.
Foster open and honest
communication.
Create collaborative goals.
Celebrate their success.
Allow team members to
problem solve.
Provide adequate resources
and training.

Question 4

a. Identify at least two strategies for gaining consensus in a team.

b. Briefly explain how each strategy can be used to gain consensus

Strategy Brief Explanation on How Each Strategy Can Be Used to Gain

Consensus

Multivoting, a decision making method, narrows a large list of

a. Introduce Multi-Voting possibilities to a smaller list of the top priorities or to a final
selection. Multivoting is preferable to straight voting because it
allows an item that is favored by all, but not the top choice of
any, to rise to the top.

By involving others in the decision-making process, you create

b. Involve the Team in an opportunity for colleagues to share ideas, learn from each
Developing a Solution other, and work toward a common goal. In turn, you foster
collaboration and help break down organizational silos.
Question 5

a. Identify two strategies that can be used to resolve issues between team members.
b. Briefly explain how each strategy can be used to resolve issues.

Strategy Brief Explanation on How Each Strategy

Can Be Used to Resolve Issues

If you're someone who dislikes dealing with

a. Don't Ignore Conflict
conflict, it might seem tempting to just put
your head in the sand and pretend it
doesn't exist, hoping it will resolve itself on
its own. While this sometimes can happen,
the truth is that the vast majority of the
time, this will only cause the situation to
get worse. Ignored conflicts have a
tendency to fester over time and reappear
at inopportune moments, so do your team
a favor and address conflicts when they
occur, nipping a potentially toxic situation
in the bud as soon as you recognize it.

If you're dealing with a conflict between

b. Clarify What the Issue Is
two members of your team, it's important
that you get all the facts. Sit down with
each individual involved and find out
exactly what the issue is. How is each
individual perceiving the situation? What
needs are not being met? What does each
party see as an appropriate resolution?
Make sure that all parties involved
understand that you are acting as an
impartial mediator, and let them know they
can feel comfortable to share sensitive
information