Professional Documents
Culture Documents
Cutleries Polishing
PROCEDURE INFORMATION
Code: OPS-FOH-0018
Practiced by: Stewards
TASKS BREAKDOWN
TASKS DESCRIPTION PRACTICED BY
Materials Green towel, racks, vinegar, forks, knifes, spoons
Timing
Use a big green towel for polishing.
Fill the sink with hot water and white vinegar.
Place the cutlery into the hot water and vinegar solution, ensuring they are fully
underwater. Allow the cutlery to soak for about 2-3 minutes, take a punch of
cutleries rub the cloth over the cutlery in a back-and-forth motion, applying
Procedure Stewards
gentle pressure.
Polished cutleries should be stored in a cutlery rack and placed in a visible area
for the runners and waiter to use them.
Report the breakage.
Always polish in the designated area (Back of the House)
Don’ts Send to the floor dirty cutleries.
PROCEDURE INFORMATION
Code: OPS-FOH-0019
Practiced by: Stewards
TASKS BREAKDOWN
TASKS DESCRIPTION PRACTICED BY
Materials Yellow towel, trays
Timing
PROCEDURE INFORMATION
Code: OPS-FOH-0020
Practiced by: Stewards
TASKS BREAKDOWN
TASKS DESCRIPTION PRACTICED BY
Materials Blue towel, vinegar, plates
Timing
Once the plates are clean, use a blue towel to polish the plates.
Apply a small amount of the vinegar and water solution to the top of a set of
dishes.
Start taking the first plate and empty the solution on the plate under and start
Procedure Stewards
rubbing the plate in a circular motion, applying gentle pressure to bring out the
shine.
Continue polishing until the you finish the set of dishes.
Report the breakage.
Always polish in the designated area (Back of the House)
Don’ts Send to the floor dirty plates.
PROCEDURE INFORMATION
Code: OPS-FOH-0021
Practiced by: Waiter
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0022
Practiced by: Waiter, hostess Supervisor and manager
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0023
Practiced by: housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0024
Practiced by: Housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0025
Practiced by: Housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0026
Practiced by: Housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0027
Practiced by: Housekeeping
TASKS BREAKDOWN
Ensure the vertical pendant lamp is turned off and disconnected from power.
Use a stable and secure ladder or step stool to access the ceiling lamp safely.
Gather the necessary cleaning supplies, such as a step ladder or stool, microfiber
cloth, mild detergent or glass cleaner, water, and a bucket. Housekeeping
Procedure
Use a clean, dry microfiber cloth or a feather duster to remove any loose dust or
debris from the pendant light.
Start from the top and work your way down, gently wiping the surface of the
light fixture.
Don’ts Forget to turn it off.
TASKS BREAKDOWN
Ensure the wall sconce light is turned off and disconnected from power.
Gather the necessary cleaning supplies, such as a microfiber cloth, mild detergent
or glass cleaner, water, and a bucket.
housekeeping
Procedure Start by removing any loose dust or debris from the wall sconce light using a soft
brush or a microfiber cloth.
Gently wipe the outer surface of the light fixture to remove any accumulated
dust.
PROCEDURE INFORMATION
Code: OPS-FOH-0029
Practiced by: housekeeping
TASKS BREAKDOWN
Ensure the table lamp is turned off and unplugged from the power source for
safety.
Gather the necessary cleaning supplies, such as a microfiber cloth, mild detergent
or glass cleaner, water, and a bucket. Housekeeping
Procedure
Begin by removing any loose dust or debris from the lamp using a soft brush,
feather duster, or a microfiber cloth.
Gently wipe the lamp base, stand, and any other accessible areas to eliminate
surface dust.
PROCEDURE INFORMATION
Code: OPS-FOH-0030
Practiced by: Housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0031
Practiced by: Housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0032
Practiced by: housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0033
Practiced by: Housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0034
Practiced by: housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0035
Practiced by: housekeeping
TASKS BREAKDOWN
Dampen a clean sponge or cloth in the soap solution, making sure it's not
dripping wet.
Starting from the top, wipe down the highchair’s surfaces, including the seat,
Housekeeping
Procedure backrest, armrests, and tray.
Pay extra attention to areas with visible dirt or stains, gently scrubbing them with
the sponge or cloth.
Make sure to clean all sides.
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0037
Practiced by: Housekeeping
TASKS BREAKDOWN
Housekeeping
Start by gently dusting the artificial plant leaves and branches using a soft duster
Procedure
removal.
Make sure to reach all the visible parts to remove as much dust as possible.
avoid soaking the entire plant in water, as this can cause the colors to fade or the
Don’ts
leaves to lose their shape.
PROCEDURE INFORMATION
Code: OPS-FOH-0038
Practiced by: housekeeping
TASKS BREAKDOWN
Don’ts Do not use pressure while cleaning as it may lead to breakage or other structural issues.
PROCEDURE INFORMATION
Code: OPS-FOH-0039
Practiced by: housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0040
Practiced by: Housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0041
Practiced by: Housekeeping
TASKS BREAKDOWN
Ensure the AC system is turned off to prevent airflow during the cleaning
Procedure Housekeeping
process.
Start by using a dust brush to remove dust from the visible AC ducts. Be gentle to
avoid damaging the ducts.
Prepare a solution of detergent and water in a bucket.
Wet a clean microfiber cloth with the diluted cleaning solution. Make sure the
cloth is not overly wet.
Gently wipe the surface and grill the AC ducts with a wet cloth to remove any
remaining dust or grime.
PROCEDURE INFORMATION
Code: OPS-FOH-0042
Practiced by: Housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0043
Practiced by: Waiter
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0044
Practiced by: Stewards
TASKS BREAKDOWN
All garbage bags will be collected in the waste covered trolly all the way to the
Procedure compactor room located on the basement level using the dedicated elevator. Stewards
PROCEDURE INFORMATION
Code: OPS-FOH-0045
Practiced by: Accountant
TASKS BREAKDOWN
Don’ts forget to make sure that the payment have been approved.
STANDARD OPERATING PROCEDURES
Crumb the table
PROCEDURE INFORMATION
Code: OPS-FOH-0046
Practiced by: Waiter
TASKS BREAKDOWN
As you approach the table, make sure to be polite and unintrusive. Wait for the
customers to finish their meal before attempting to crumb the table.
It is always courteous to ask the customers if it is alright for you to crumb the
table. Use a polite and friendly tone, such as:
"May I crumb the table for you?"
Procedure If the customers grant permission, begin crumbing the table. Hold the crumber Waiter
with one hand, and using gentle sweeping motions, start from one end of the
table and work your way to the other. Use the crumber to collect any crumbs or
debris onto the tray.
After you have successfully crumbed the table, carefully lift the tray or plate with
the collected crumbs and dispose of them appropriately.
PROCEDURE INFORMATION
Code: OPS-FOH-0047
Practiced by: manager, supervisor, waiter, hostess and runner
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0048
Practiced by: manager, supervisor and waiter
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0049
Practiced by:
TASKS BREAKDOWN
Don’ts
PROCEDURE INFORMATION
Code: OPS-FOH-0050
Practiced by: Housekeeping
TASKS BREAKDOWN
set up a caution sign to mark the area as off-limits and prevent people from
entering the spill zone.
Procedure Housekeeping
Collect the following cleaning supplies - a dustpan, broom, mop, bucket,
cleaning solution, and a scrub brush.
Use a dustpan and broom to carefully sweep up any solid food particles
from the floor. Be thorough to ensure all visible debris is removed.
In a bucket, mix water with chemicals according to the product's
instructions. Alternatively, you can use a mixture of warm water and mild
dish soap.
If there are any stubborn stains, you can use a scrub brush or a scrub pad
to gently work the cleaning solution into the floor.
Dip a mop into the cleaning solution and wring out any excess liquid. Start
mopping the area where the spill occurred, working in small sections. Pay
extra attention to any remaining stains or sticky residue.
Once you have finished cleaning, rinse the mop thoroughly and mop the
area again with clean water to remove any residue. Ensure the floor dries
completely to avoid slips or falls. 10. Evaluate the area: After the cleaning
process, inspect the area to make sure that the spill is completely cleaned
up and that the floor is dry and safe for use.
Once the area is clean and dry, remove the caution signs and
reopen the cleaned section of the restaurant.
PROCEDURE INFORMATION
Code: OPS-FOH-0051
Practiced by: Housekeeping
TASKS BREAKDOWN
PROCEDURE INFORMATION
Code: OPS-FOH-0052
Practiced by:
TASKS BREAKDOWN
Always inform the guests that the in social dining al mamlaka offers two
payment methods for their convenience.
1- The first option is using our CCM machine located at the cashier only.
Procedure 2- The second option that we have implemented a QR code payment system at
each table and the guests can use their smartphone camera to scan the QR
code provided and this will directed them to a digital payment interface when
he can complete the transaction
Don’ts Forget to inform the guests that al mamlaka social dining is cashless