TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: B129/B130/B168/B169/B044/B045/B046 – 032 10/03/2006

APPLICABLE MODEL:
GESTETNER – DSm415pf/DSm415F
LANIER – LD015SPF/LD015F
RICOH – AFICIO 1515MF/1515F
SAVIN – 3515MF/3515F

INFORMATION
GENERAL
SUBJECT: “USING HANDSET” APPEARS AFTER FAX COMPLETION

SYMPTOM:

On the B130 and B168 fax units, with some PBX’s, the “Using handset” message remains on the display
after fax reception has completed.

CAUSE:
Using the machine’s default settings, it checks to see if the line voltage drops at 200 ms. Based upon a
combination of some PBX specifications and software default settings, some PBX’s cannot bring the line
voltage back to the “On-hook” condition within 200 ms.

NOTE: When the handset is taken off the hook, the line voltage drops. The machine checks at 200 ms to
see if the line voltage drops. If the machine detects the drop, it changes to the “Off hook”
condition. When the operator puts the handset back on hook, the machine checks at 200 ms to
see if the line voltage increases. However, some PBX’s cannot increase the line voltage within
200 ms. In these cases, the machine stays in the “Off hook” condition.

SOLUTIONS:
A. Change the “Handset off-hook detection time” from 200 ms to 800 ms:
Set Fax SP 2-101-001 RAM address 00680582(H), bit 0 to a value of 1.
(RAM address value = from 00 to 01).
This increases the time that the machine checks for the line voltage drop.

Address Function Unit Remarks

680582 Bits 0 and 1 - Handset off-hook detection time
Bit 1 0 Setting
0 0 200 ms
0 1 800 ms
Other Not used

Bits 2 and 3 - Handset on-hook detection time

Bit 3 2 Setting
0 0 200 ms
0 1 800 ms
Other Not used

Bits 4 to 7 - Not used

Copyright  2006 RICOH Corporation. All rights reserved. www.ri co h univ er sity .co m Page 1 of 2
Tech Service Bulletin No. B129/B130/B168/B169/B044/B045/B046 – 032

B. If “STEP A” does not work, change the “Handset on-hook detection time” from 200 ms to 800
ms:
Set Fax SP 2-101-001 RAM address 00680582(H), bit 2 to a value of 1.
NOTE: The RAM address value changes from 00 to 04 when you do only B, or change Fax SP 2-
101-001 RAM address 00680582 (H) from 00 to 05 when you do both A and B. (Changing
both the Handset off-hook detection time and Handset on-hook detection time to 800 ms.)
This increases the time that the machine checks for the line voltage increase.

IMPORTANT: This might not be effective, depending on the PBX specifications. If the problem
continues to occur, do the following.

Collecting additional data to submit a Tech Alert:

1) Turn OFF the power, wait 10 seconds, and then turn the power ON again.
2) Receive a fax document (only 1 page)
3) Wait 90 seconds or until the display returns to the Ready condition, and then check to see
that "Using handset" is displayed.
4) Print out the G3 dump list (FAX SP6-103-101)
5) Print out the RAM dump for CCU log: 0069EE00 to 0069FEFF
6) Print out the RAM dump for H/S log: 0089A000 to 0089B3FF
7) Print out the RAM dump for the G3 Table log: 00680500 to 006805FF
8) Print out the RAM dump list for the log under the following conditions, for 0096D000 to
0096D0FF.
In other words, print out the same RAM dump list four times, for each of the following conditions:
1) After the machine reaches the Ready condition
2) After the machine reaches the external telephone "Off-hook" condition
3) While receiving a fax document
4) Five (5) seconds after receiving a fax document
Then submit the Tech Alert with the serial number of the machine.

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