47072004 Ginger Leadership Program OFT Sectional Report Ginger Leadership Program “BLP OET Sectional Report The survey will take approximately 6 minutes to complete. A guide to your Sectional Report The Sectional Report is an easy entry of the learning as of the department as per the department learning objectives. Itis a tool to understand how the OET has faired with the learnings The key here is that the Sectional Report is an ongoing learning process that happens in different departments In this Process, the OET has to enter the listed details Name Department Name ( for with the report is being entered) Start date of Department End Date of Department Introduction to the learnings as per the Learning Objectives 6. SWOT - Strength, Weakness Opportunities and Strength of the Department and Learnings Three Things to continue doing in the department 8, Three Things to strengthen in the department 9. Three Things to stop doing in the department Be Candid and open in the conversation 1.Name * Sejal Verma Prabhdrisht Singh Sethi Riya Agarwal hips:ffors.offic. com/pagesiresponsepage.aspx?id=9b 1 VYenk2EOx29CP MemNSWHFFEHAA7HGNIT:bIQDOVIUOORMOECST2YWUDMLOZGOTTEt. 1164072004 hitps:formsaffice.compagesiresponsepage.aspx7id=ab VY xnk2EOxz9CP MomN3WHFFEHA47hGhJTrbiOQDQVIUGORMOECST2Y WON. AzQ0TTet Ginger Leadership Progeam OFT Sectional Report Naomi Gajjar Kavyali Shubhi Raheja Dhawal Purohit Vishakha Kashikar ‘Aseem Bajaj Siddharth Gayadole 2.Department * Front Office Housekeeping F&B Service and Production Engineering Security Sales Finance 3. Hotel Name * Ginger Hotel Goa Panjim Ginger Hotel Goa Madgaon Ginger Hotel Nashik Ginger Hotel Aurangabad Ginger Hotel Mumbai Andheri Ginger hotel Mumbai Mahakali 26ar07004 Ginger Leadership Program O€T Sectional Report Ginger Pune Wakad Ginger Pune Pimpri 4, Department Start Date * 2/23/2021 5, Department End Date * 5/24/2021 6. Introduction * Front office being the oldest and most prominent department under Roots Corporation Limited has come a long way from offering just the accommodation and basic amenities to lean luxury options like minibar in the today’s operations. Front office acts as a connecting link for various operational aspects in enriching the guest cycle. ‘We focus on giving a seamless experience from the arrival of a quest to his/her departure. Front, office also has a lot of inter-departmental co-operation like submitting BTCs on time, making the perfect cash closing for finance, timely delivery of guest requests to housekeeping and passing on the correct feedbacks to the respective departments, Front office in Ginger has a unique way of operating which is efficient, requires fewer man power and delivers commendable results. We also act as the face of the hotel and insist guests and fellow employees to follow the required norms of safety to prevent the spread of global pandemic Learning objectives have been well laid out from the beginning. Adherence to SOPs and standard phrases have been my priority. Daily job responsibilities, various shift handling, precise cash handovers, a good hold on the functioning of the TMS and handling various internal and external calls has enhanced the active learning. Keeping in mind the TPAM standards Front office carries out various record keeping like guest detail updating and uploading the address proof id card, departure filing, various reports filing & shift handover and cash handover filing, hitps:formsaffice.compagesiresponsepage.aspx7id=ab VYenk2EOxz9CP MomN3WHFFEHA47AGhJTrbiQDQVIUQORMOECST2YWUDALOZQOTTEN.. 3164072004 Ginger Leadership Progeam OFT Sectional Report 7. Strength ( Bullet Points Only ) * Personal strengths: > Better understanding of the TMS console and operations to be carried out > Guest engagement on various levels > Effective communication > Optimum handling of various sales leads > Suggestive upselling > Strong understanding of the various concepts like * ARR * Occupancy figures *REVPAR — etc. > Ability to work under pressure Departmental strengths: > Adequate man power > Associates with an experience of 5 or more years. > Mutual respect and understanding > Good intra-departmental co-operation > Constant support and guidance from CHM > Ability to work under pressure 8. Weakness ( Bullet Points Only) * Personal weakness: > Inefficient feedback collection from the guest on various platforms > Inefficient room allocation on arrival due to confusion in the floor layout Departmental weakness: > Faulty or inefficient equipment that hinder the operational efficiency > Lack of an immediate supervisor > lesser internal control points > Lack of briefing sessions on a daily basis > In efficient lost & found handling Procedures 9, Opportunites ( Bullet Points Only ) * hitps:formsaffice.compagesiresponsepage.aspx7id=ab VY xnk2EOxz9CP MomN3WHFFEHA47hGhJTrbiOQDQVIUGORMOECST2Y WON. AzQ0TTet 4064072004 Ginger Leadership Progeam OFT Sectional Report Personal opportunities: > To completely learn and understand floor layout and room positions for better allocation > To emphasis on collecting happy guest's feedback and insisting them to write on internet > To learn various BTC procedures with co-ordination from the sales team > To gain cross exposure on F&B product offerings to enhance sales and guest dining experience > Exchange knowledge in the department while ensuring mutual growth Departmental opportunities: > Introducing various internal controls to help improve guest experience and auditory requirements > Regular briefings shall be conducted by senior associates > Trainings to be conducted periodically to enhance the SOPs & Operational skis, > Workshops to educate the associates on various revenue management concepts > Introducing an incentive plan to boost the feedback collection on various platforms 10. Threat ( Bullet Points Only ) * Personal Threats: > Bad guest experience due to improper room allocation > Loss of happy guest's feedback due to insufficient efforts Departmental threats: > Loss of clientele due to bad experience > Negative feedbacks leading to loss of business > Improper call handling leading to loss of sales leads > Lack of regular internal checks leading to inadequate TPAM scores > Under trained manpower leading to deviance in SOPs 11. Three Things to Continue * Three Things to continue doing in the department: > Adherence to Standard Operational Procedures > Using standard phrases and power words > Learning and updating the working style for better efficiency > COVID prevention protocols at arrival and guest stay 12. Three Things to Strenghen * htps:formsaffice.compagesiresponsepage.aspx7id=ab VYenk2EOxz9CP MomN3WHFFEHA47AGhJTrbiQDQVIUQORMOECST2YWUONLOZQOTTEt... 5164072004 Ginger Leadership Progeam OFT Sectional Report Three Things to Strengthen in the Department: > Emotional engagement with the guest > Understanding of floor layout and room positions > Knowledge on F&B product offerings 13. Three Things to Stop * Three Things to Stop in the Department: > Improper filing practices > Improper and inefficient handling of sale leads > Use of random phrases and lines at the front desk and telephone conversations This content is created by the owner of the form. The data you submit wil be sent to the form owner. Microsoft is not responsible for the privacy or security practices ofits customers, including those of this form owner, Never give out your password, Powered by Microsoft Forms | The owner of this form has not provided a privacy statement as to how they will se your response data. 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