syntel Named to 2008 Global Services 100List.

Publication: Business Wire Monday, February 18 2008

inShare0 Share More TROY, Mich. -- Syntel, Inc. (NASDAQ:SYNT), a global information technology services and Knowledge Process Outsourcing (KPO) firm, today announced that it has been included on the Global Services 100, a list of the top global providers of business and technology services for the second straight year. The Global Services 100 is a tool for buyers of business and technology services. Judges from Global Services magazine team up with outsourcing experts at neoIT to identify and evaluate the leading service providers. The evaluation is based upon data provided by the service providers and third parties regarding effective operations, service offerings, client relationships and human capital. "We are honored that neoIT and Global Services chose Syntel as one of the world's top technology providers," said Keshav Murugesh, Syntel's President and COO. "At Syntel, our clients have been reaping the advantages of global delivery since 1992, and it's encouraging that this model has now gained broad acceptance as an effective, robust method of providing innovation to businesses. This ranking is a testament to the great value our more than 10,000 Syntellers deliver to our clients, day in and day out." The list was compiled by gathering data and rating service providers in each of four categories: operations, services, client data and human-resource policies. The intent of the Global Services 100 is not to devise a numerical ranking for each company, but to provide a head start to users considering globally delivered services by providing a "short list" of highly qualified vendors. Global Services and neoIT will present awards to the winners at the 2008 Global Services Conference being held on March 12th, 2008 at the Marriott Marquis in New York's Times Square. About Global Services:

Global Services is a media platform with a portfolio that includes a magazine, website, events, newsletter and customized solutions. Our audience consists of corporate professionals engaged in the sourcing and management of business and technology services. Global Services is owned by CyberMedia (India) Limited. www.globalservicesmedia.com About neoIT: neoIT is a management consulting firm that helps leading corporations improve and grow their business by capitalizing on services globalizationSM. Through a blend of strategic advisory services and hands-on execution support, neoIT provides advice and management expertise on the globalization of Information Technology (IT) and Business Process Outsourcing (BPO) services. For more information, visit www.neoIT.com.

Source: http://www.allbusiness.com/company-activities-management/companystrategy/6790908-1.html#ixzz1V8RGX5ri

Boom Time for KPOs

Monday, February 22 2010 Publication: Express Computer Monday, February 22 2010

inShare0 Share More You are viewing page 1 According to industry estimates, three lakh jobs would be created in the Knowledge Process Outsourcing space by 2010 and 70% of these jobs are expected to come to India, writes Manjari Juneja Knowledge Process Outsourcing (KPO) has been frequently referred to as higher-end BPO. It provides value propositions to companies that are significantly different in scope and delivery as compared to business process outsourcing which is based on transactions.

In today's global world, companies need to understand their customers, suppliers and other stakeholders comprehensively. They can do this if they have actionable insights based on facts, which have been obtained by using transparent methodologies and with discipline and speed. These insights can be gained by assessing the performance drivers, both inside and outside a business, by subjecting data to a variety of quantitative techniques in order to explain and identifying causal relationships between economic outcomes and the drivers of these outcomes. Arun Kharbanda, Business Unit Leader, WNS - Research & Analysis, said, "For companies that want to compete with knowledge or research and analytics, KPO represents one opportunity to do so. In KPO, a company uses outsourced resources to obtain these insights rather than doing so in-house."

Source: http://www.allbusiness.com/company-activities-management/company-strategyoutsourcing/15744772-1.html#ixzz1V8QX3Rt1 good KPO firm is likely to care more about the depth of knowledge and experience and the judgment skills of its professionals rather than just its size. The countries that will emerge as strong contenders in the KPO business are those that have large numbers of engineers, medical doctors, science and technology (including biotech and pharmaceuticals) graduates, MBAs, certified financial analysts, accountants, statisticians, lawyers, etc. Low-wage countries that seem to have these professionals in large numbers include India, China, Russia, Poland, the Philippines, Hungary and many republics from the erstwhile Soviet Union. Ashish Gupta, COO and Country Head (India), Evalueserve, said, "KPOs are doing really well in India and the prospects are bright. This is a consolidated segment that is part of the IT/ITES industry getting the same benefits as IT/BPO. India offers many advantages to the KPO industry such as a large talent pool of highly qualified people like MBAs, Lawyers, Doctors, and PHDs etc." Characteristics of KPO KPO firms require substantially greater domain expertise (unlike BPO firms, where the skills can usually be taught in a matter of days or weeks). In fact, Knowledge Process Outsourcing and Offshoring is an area where professionals continue to learn, just as doctors and lawyers undergo continuous training to learn new treatments and procedures and newer interpretations of existing laws. Hence, it is not surprising that training such professionals can take anywhere from two months (in Market Research and Data Collection) to a year or more (in Intellectual Property).

Source: http://www.allbusiness.com/company-activities-management/company-strategyoutsourcing/15744772-1.html#ixzz1V8Qc9CJO Most KPO projects are smaller by a factor of five to ten than the corresponding BPO projects. Furthermore, the salespeople selling KPO services need to be well versed in these services and to

have the required domain expertise in order to be credible. In this regard, a typical KPO firm lies somewhere between a BPO firm on one hand and consulting firm on the other. In the near future, Knowledge Process Outsourcing and Offshoring is likely to be driven by factors such as breadth and depth of coverage, domain expertise, location advantage (e.g., nearshoring and language capabilities), sales and marketing capabilities, data compliance with respect to regulatory standards (especially those defined by the United States, Canada and the European Union) and the management of business risks. Hence, it is quite likely that companiesboth those with their own captive centers and those that use third-party vendors-may use a 'hub and spoke' model, in which a provider in India may constitute the 'center' and other units around the world may provide the appropriate 'spokes'. The market for KPO The KPO industry in India has gone through a 'concept selling' phase in the last few years for a majority of clients who have hitherto utilized BPO services. At the same time, some clients have been able to create a competitive advantage for themselves through establishing Analytics Centers of Excellence programs that have resulted in improved decision making across multiple business groups, markets and geographies. Today, the right environment exists for high-end, strategic, partnership-based KPO. According to industry estim

Source: http://www.allbusiness.com/company-activities-management/company-strategyoutsourcing/15744772-1.html#ixzz1V8QfS9aP According to industry estimates, the size of the KPO industry would be worth $17 billion globally by 2010, out of which India would account for close to $12 bn. Nasscom and Evalueserve estimate that by 2010, 300,000 jobs would be created in the KPO space and 70% of these jobs are expected to come to India. The verticals driving the KPO industry in India are Banking, Securities and Industry Research Services, Contract Research Organizations, Bio-Pharmaceutical Services, Data Management, Mining, Searching and Analytics, Legal, Paralegal and Intellectual Property Support Services. The KPO mechanism Clients have started utilizing KPO services as an integrated vertical-specialized service as against an earlier scenario of engaging with discrete knowledge process work. * In its first phase, clients try out the concept of KPO, testing providers' capabilities by outsourcing lower-end, discrete knowledge processes. Once satisfied with the performance, companies often move to the second phase, testing the delivery of higher-end but still discrete processes, now delivered in a series or as a part of a program rather than as one-off projects.

* Once the success of the second phase is achieved, companies are now comfortable leveraging a wider range of KPO provider capabilities. They adopt an integrated approach to knowledge work asking providers to deliver higher-end services such as developing customer lifetime value models or fraud management models. This holistic approach gets close to the end-game, the 'Knowledge Center of Excellence' where knowledge created by a vertically-specialized provider is utilized throughout the organization. * However, the

Source: http://www.allbusiness.com/company-activities-management/company-strategyoutsourcing/15744772-1.html#ixzz1V8QlsCqb