1

Synopsis
“A STUDY ON VEHICLE LOANS WITH SPECIAL REFERENCE TO HERO
FINANCE AT ADONI”

SUBMITTEDINTHEPARTIALFULFILLMENTOFREQUIREENTF

ORTHEAWARDOFTHEDEGREEOF

MASTEROFBUSINESSADMINISTRATION

BY
SAKARAY MOHANA VIDYA
21JC1E0055

Under the Guidance of

MRS G.SWATHI MBA,BED
Asst Professor

BHEEMIREDDY INTITUTE OF MANAGEMENT SCIENCE

(Approved by AICTE, New Delhi & affiliated to JUTUA Anantapur)
Aalur Road, Adoni – 518301.

Guide PRC (Chairman) Principal

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 CERTIFICATE

This is to certify that S. MOHANA VIDYA Reg No. 21JC1E0055, has successfully
completed the project report titled “A STUDY ON VEHICLE FINANCE WITH
SPECIAL REFERENCE HERO FIN CORP LTD, is ADONI”. Master Of Business
Administration, under the guidance of G.Swathi Mam Assistant Professor, Bheemi Reddy
Institute of Management Science, Adoni During the academic year 2021-23.

Signature of the Guide.

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 DECLARATION

I Miss S.MOHANA VIDYA Reg No.21JC1E0055,studying in MBA III semester hereby

declare that the project work titled “A STUDY ON VEHICLE FINANCE
WITHSPECIAL REFERANCE HERO FIN CORP LTD is., ADONI “and is submitted
by me.

I also declare that information gathered and presented in project was collected directly from
respondents of .It is not copied from any other sources. The information is confined only for
academic purposes.

I also declare that this project has not been submitted previously to any other university or
institution for the award of any other degree or diploma.

PLACE : ADONI

DATE :

S.MOHANAVIDYA

(21JC1E0055)

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 ACKNOWLEDGEMENT

It is my privilege to express my thanks to G. Swathi Mam, Assistant Professor for giving me

immense support and inspiration for undertaking this study.

Lastly, but not the least, I pay my gratitude to my parents, family members, friends, staff of
SBI AAS COLLEGE ROAD, ADONI. And faculty members of Bheemi Reddy Institute of
Management Science for their moral support and whole hearted co-operation in drafting this
report.

S.MOHANAVIDYA

(21JC1E0055)

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 ABSTRACT

This paper investigates the hero finance which plays an important role in the competent time
challenging format of business. Customers vehicle finance is the nerve that suffices the need
of fluent and smooth functioning of work which helps in enhancing the quality of work life of
employees and organizational development too. Development is a process that leads to
qualitative as well as quantitative advancements in the organization, especially at the
managerial level; it is less considered with physical skills and is more concerned with
knowledge, values, attitudes and behaviour in addition to specific skills. Hence Development
can be said as continuous process where as hero Honda has specific areas and objectives. So
every organization needs to study the role, importance and advantages of hero Honda sand its
positive impact on development for the growth of the organization.

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 LIST OF CONTENTS

Chapter No. Contents Page No

Chapter 1 Introduction 1-7
Chapter 2 Review of Literature & Research 6-18
Methodology

Chapter 3 Industry Profile & Company Profile 19-23

Chapter 4 Data Analysis & Interpretation 24-40

Chapter 5 Findings, Suggestions & Conclusion 41-45

Bibliography 46-47
Annexure 48-51

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 CHAPTER-1

INTRODUCTION

 SCOPE OF THE STUDY

 OBJECTIVE OF THE STUDY

 LIMITATIONS OF THE STUDY

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 CHAPTER-1

1.1 INTRODUCTION

A vehicle (from Latin vehiculum) isa machine that transports people or cargo. Vehicles

include wagons, bicycles, bikes,  motor vehicles (motorcycles, cars, trucks, buses, mobility
scooters fordisabledpeople), railedvehicles (trains, trams), watercraft (ships, boats, underwate
rvehicles),amphitheatres (screwpropelledvehicles, hovercraft), aircraft (airplanes, helicopters, 
aerostats) and spacecraft.

Vehicle Loan means an agreement between an Obligatory and a Transfer or providing for the
extension of credit to such Obligatory by such Transfer or, in connection with such Obligor's
purchase of a Vehicle from a Manufacturer. Sample 1 Sample 2 Sample 3 Based on 5
documents

VEHICLE LOAN-MEANING

A vehicle loan is a loan that allows you to purchase two wheeler for personnel use. Typically,
the lenders loans the money (making a direct payment to the dealer on the buyers behalf)
while the buyer must repay the loan in the equated monthly instalment (EMI) over specific
tenure at a specific interest rate. The EMI comprises a portion of the principal amount and the
interest component. once you repay the loan in full, The lender transfers the vehicle
registration in your name.

You can also apply for a vehicle loan to buy these vehicles to transport goods or company
personnel. common-example of commercial vehicles includes
bikes,tractors,trucks,buses,tippers,cabs,etc. And net (in hand) monthly income.most lenders
offers 75% to100% of the vehicles on-road price,based on its type and price.you can also get
a loan to buy pre-owned cars ,bikes and others previously used vehicles.

Types of Vehicle Loans in India

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Today, you can take on a Vehicle Loan to buy various kinds of vehicles in India. Below are
the most common types of Vehicles Loans offered by Indian lenders.

•Bike Loans
You can get a vehicle loan to purchase a brand new vehicle of your preferred brand. Lenders
generally offer up to 90% financing of the vehicle on-road price, while you have to pay the
remaining 10% as a down payment.the on-road price of a new vehicle include the ex-room
price,regional transport office(RTO) registration charges ,insurance costs,road tax,etc.a
vehicle loan generally comes comes with a seven-year repayment tenure.

• Two-Wheeler Loans
A two wheeler is an excellent vehicle that allows you to navigate traffic,especially in a
densely - population city.it is compact,require less fuel and help you cover short distance
comfortably.with two wheeler loans,you can buy geared motorbikes and non-geared
scooters.most lenders offers up to 100% financing on wheeler loans,with maximum
repayment tenure of five years .the maximum financing offered on such loan is up 100%
financing on two wheeler loans, with a maximum repayment tenure of five years.the
maximum financing offer on such loan, is up to rs 10 lakhs.once again.you need to provide
your income proof and credit scores to be consider for this loan. Pre-owned vehicle Loans.

Another type of Vehicle Loan you can opt for is a pre-owned Car Loan. Purchasing a pre-
owned car is a cost-efficient alternative to buying a brand-new car. Lenders generally offer
up to 75% financing against pre-owned cars. The car is hypothetical with the lender till the
repayment period ends and you repay all EMIS. However, the car’s age and the new
repayment period should not exceed eight years.

FEATURES OF VEHICLE LOAN:

The following are some of the salient features of a vehicle loan.

• High-Value Financing
lenders usually offer vehicle lenders. Usually offer vehicle financing starting from 75% to
100%.as such,need not worry about putting down down hefty down payments.

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•Competitive Interest Rates
Vehicle loans are secured loans,I,e., the purchase vehicle serves vehicle as collateral with the
lenders until you repay the loan in full due to this secured nature, lenders typically heavy a
lower interest rate against these loans..

• Speedy Ddisbursals
Lenders typically disburse the funds directly to the vehicle dealer, allowing you to purchase
and registers your vehicle instantly.

• Flexible Rrepayment Terms

Repayments tenures range from a year to 84 months, depending on the type of vehicle loan
you need. two wheeler loans and commercial vehicle finance come with a five year
repayments period, while you can repayment period, while you can repay you new car loan
over seven years.

• Eligibility Criteria
You can apply for the loans as long as you can show the minimum net monthly
income(across the corresponding vehicle loan)and a good credit score exceeding 750 points..

• Loan Processing and Prepayment

Lenders heavy minimum loan processing charges against vehicle loans.you can also prepare
your loan before the stipulated tenure without incurring any penalties..

• Hassle-Free Ddocumentation
Most lenders allows you to apply for a vehicle loan online without any physical
documentation. you only need to provide scanned copies of your ID, address, and income
proof documents.

NEW VEHICLE LOAN Vs USED VEHICLE LOAN

You can choose between buying a new or used bike using the loan facility. here’s how the
two loans differ..

• Affordability and Mmaintenance Ccosts

Used bikes are usually a lot more affordable ad ideal for people who recently learned to
drive.depending on the age of the use bike,it may require regular maintenance from time to

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time ,while can lead to added costs. a new bike may seen expensive at face value.however,it
typically runs smoothly for years without incurring extra maintenance costs.

• Repayment Ttenure
The repayment tenure for a new vehicle loan is longer than that for a preowned vehicle loan.
you can repay a new bike vehicle loan over the span of 84 months.however,the tenure for pre-
owned vehicle loans is capped at 60 months.

•Warranty
New vehicle comes with a free manufacturer warranty.the bike manufacture promise to repair
the repair the vehicle or replace certain mechanical or electronic components of the vehicles
during the warranty last for two to three years or u[to a certain number of kilometer
driven..by the time the bikes is put up for sale,the manufacturer warranty.depending on the
bikes age,you may obtain a warranty for a used bike vehicle,but you have to pay additional
charges

•Insurance Premium
Whether you own a new or a pre-owned vehicle,you need to purchased vehicle insurance pet
the motor vehicle act of 1988.new bike have a higher insured declared value,I,e., is the
maximum amount you can get when you file an insurance claim.due to higher
IDV,insurance premium for new bikes are higher than for used cars.insurers offer a lower a
lower IDV for pre-owned bikes..

•Financing

Financing most lenders offer up to 90 of a new vehicle on -road price as the loan amount,thus
reducing your down payments considerably.for a used vehicle,you can get up to
75%financing..

• BikesAge

Pre-owned vehicle must fulfill specific criteria to be deemed eligible for purchase,one of
which is the bike age.starting fro the cars invoice date and including the repayment period,the
age of the used vehicle should be no more tan 96 months.this criteria does not apply to new
bikes vehicles.

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Apply for a vehicle Loan with Bank of Baroda
Owing a vehicle gives you a sense of independence, whether you buy it for personal or
commercial use. At Bank of Baroda, we offer various types of Vehicle Loans keeping your
different requirements in mind. You can apply for a Vehicle Loan with Bank of Baroda and
enjoy various benefits like high-value loans at attractive interest rates, flexible repayment
terms and affordable Em Is. You can seamlessly complete the loan application process online
or visit your nearest Bank of Baroda branch to get started with the loan application process.
For more details, you can call our toll-free number 1800 258 44 55 / 1800 102 44 55 or walk
into your nearest Bank of Baroda branch and let one of our executives assist you.

1.1.1 SCOPE OF THE STUDY:

The scope of the particular research is based on perception of the relevant customer towards
car loan which is limited to the area of Jonathan, Assam. the study help to understand the
comparison between private public sector banks and how much the parameter can influence
the customer in their decision of applying in their decision of applying bike vehicle loan.It
helps us in gaining independent knowledge about customer perception towards vehicle loan.

It helps in evaluating the effects of several parameters while choosing a vehicle financing
company.It can provide information to potential customers Need for the study;

Presently all vehicle financing companies are giving very attractive schemes ot their
customers and this study is aimed at, what in the mind customers with reference to the
applying in for vehicle loans in Jonathan.

At several banks, they realize that owning a bike vehicles has increasingly become a
necessity ,but they also realize that the price tag of the dream car may be just outside the
immediate grasp. vehicles loans are just to give what customers need to bridge the gap
customers and this study is aimed at, what is in the mind of customers with reference the
applying for vehicles loans in Jonathan.

1.1.2 OBJECTIVES OF THE STUDY

 Understand the customer preference of bank for bike vehicles loans.

 Identify the major government and private vehicle financing banks.
 Study the problem face by the customer in availing two wheeler bike loan.
 A vehicle loan is loan that allows is to purchase two and four wheeler for personnel use

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1.1.3 LIMITATIONS OF THE STUDY :

Since the survey has been conducted to the customer of Jonathan only.The period of the study
is only 60 days.Most of the customer show hesitation to respond.Only 100 customer are taken
as sample for the study.

Generally commercial vehicle finance is offered by bank,non banking financial services or

other unorganized lenders.the lenders can offer either secured commercial vehicle finance.in
case loans the lenders can ask secure the loans of commercial vehicle borrower by pledging
some of the assets like.

1. land or building

2. Equipment or supplies

3. Land or building

4. Receivable or invoice

These assets are used to collateralize the loan borrowed for vehicle finance. Alternatively the
vehicle finance can also be unsecured loans, in that case the lenders will rely on the cash
flows of the commercial vehicle finance borrowers and predict the ability of the borrowers to
repay the dues.

Commercial vehicle finance borrowers can seek the assistance of financial planners,
commercial finance brokers or commercial finance consultants to source and structure the
vehicle loans.

In general there are two types of commercial vehicles namely light commercial vehicles and
heavy commercial vehicles. These commercial vehicles are classified based on their gross
weight. The light commercial vehicles have a gross weight less than 3.5 tonnes and the heavy
commercial vehicles have gross weight more than 3.5 tonnes. The present study was carried
out in Namaskar district, this district is known for its small and medium scale industries and
supplies poultry not only for entire Tamil Nadu but also across India. Some of the MSMEs
are even exporting their poultry products to other countries as well. Thus the necessity and
need for transportation is must and is in high demand in Namaskar district.

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The commercial vehicle finance borrowers will get loan from the lenders for three major
reasons that is for purchasing new commercial vehicles, to renovate existing vehicle or to buy
used commercial vehicles. The interest rate of the loan depends on the credit worthiness of
the borrower, expected life of the commercial vehicle or loan to value ratio. Thus financing
the commercial vehicle users is important in case of highly business oriented district.

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 CHAPTER-2

 REVIEW OF LITERATURE

 RESEARCH METHODOLOGY

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 CHAPTER 2

2.1 LITERATURE REVIEW

The idea of preference or taste is employed in the social sciences, particularly economics. It
presupposes that there is a real or hypothetical "choice" between alternatives based on the
potential to rank order these based on the general happiness, satisfaction, and usefulness they
bring. It can be viewed as a motivational factor.

Individual preferences are enabled by cognitive sciences to choose an objective aim.

Additionally, I typically (but not always) thought that more consumption of regular
commodities was connected to less consumption preferences. In order to translate expressed
preferences into estimates of actual purchase probabilities, markets use a mathematical
process known as rank translation.

One consumer will typically consume differently from another, spending money on
computers and technical books while the other may purchase a two-wheeler. The availability
of this customer preference information will be of significant benefit to a marketing
organization, such as a bank or a credit institution, who can use it to target various consumer
groups for a better rate or profit.

By using crucial data on the comfort preferences of the locals in a particular area for
increased profit.Because of this, it is crucial to have a tool that can analyze consumer
behavior and predict changes in purchase patterns and trends, according to Tray North Cross
London. I am adamant that just because we are consumers, does not mean that marketers
need to be more cunning or more feigned in their attempts to reach us.

Contrary to popular belief, many of us are content to accept offers that are pertinent, on time,
and meaningful.However, it will happen on our terms. Since we are no longer the target of
aggressive marketing, we want to take part in the process with partners and trusted
companies.join me here on consumer and hang out with some.You have more power than you
might have imagined.

How you can research people in an effective and respectful way

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Authur and reference

In order to become India's next generation, ultra lean, credit champion, abhimanyu munjal
(jt.md&ceo),hfcl.Our tagline is "finance made simple."The underlying concept of all our
actions, whether they be taken now or in the future, may be summed up in three simple
words.

To help the company focus more on the features that customers are demanding, we are going
to conduct a study on customer personnel preferences in two-wheelers. As we all know, the
two-wheeler industry is growing at an excessively fast rate right now, and getting a two-
wheeler on the market is not an easy task.

The goal of a marketer is to fulfill the requirements and desires of their target audience.The
goal of a marketer in the consumer base is to satisfy needs and wants.the study of consumer
needs and preferences The study of customer preferences focuses on how different groups
and organizations choose, purchase, use, and discard products, services, ideas, and
experiences that satisfy their needs and desires. Since customers drive market change,
marketers cannot afford to be ignorant of consumer preferences.

Financial inclusion is essential for a nation's development. There are many different financial
goods and services on the market. Only when the public fully utilizes these goods and
services can we genuinely claim that financial inclusion has been accomplished.

Financial literacy is necessary to achieve financial inclusion. A person can only manage a
bank account and make wise financial investments if he or she is financially educated.
Numerous research on financial inclusion have been done, some of which are:

Anubis bender and veer mat Singh (2017) started that financial literacy and financial.

The twin pillars of inclusion are crucial to the nation's economic development. Financial
literacy is necessary to avoid behavioral changes, extreme financial market penetration,
improvements in knowledge and competence, escape from vicious cycles, and empower
entrepreneurs.

Financial literacy is necessary to achieve financial inclusion. A person can only manage a
bank account and make wise financial investments if he or she is financially educated.
Numerous research on financial inclusion have been done, some of which are: Financial
18
literacy and financial education were pioneered in 2017 by Anubis Bender and Veer Mat
Singh.

The twin pillars of inclusion are crucial to the nation's economic development. Financial
literacy is necessary to avoid behavioral changes, extreme financial market penetration,
improvements in knowledge and competence, escape from vicious cycles, and empower
entrepreneurs.Union Finance Literacy and Credit Counseling Center has been developed to
educate to inclusion are twin pillars for the economics for the economic growth of the
country. The council was established to improve financial inclusion in India and is headed by
the union.

Upendra Singh(2014) financial literacy was found to imply knowledge of financial

products.The spread of financial inclusion depends on the idea of financial literacy. obtaining
and achieving economic stability.The significance of financial literacy as well as the
problems facing India today and possible solutions are being researched through secondary
sources.Market-available financial products, together with the risk and reward associated
with them.

Lanyard Rebekah brouhaha(2015) revealed that two cornerstones of the economy are
financial inclusion and financial literacy.Any country's economy needs these two pillars to be
robust in order to function properly and prosper economically.The two most important
components of the Indian financial system are the banking and capital markets.Indian banks
have not been able to connect with the majority of the nation's banking population.Even
though the Indian government is making efforts to improve banking services for citizens in
both rural and urban areas, the majority of Indians are still unable to take use of these
services.The stock market is another tool to reach the average person.The average person has
little faith in the stock market.They consider life insurance and bank fixed deposits to be the
greatest investing options.They are insane for investing in mutual funds and shares.In India,
more than 90% of the population lacks health insurance.The current study attempted to gauge
the degree of financial literacy across various population groups in Mumbai and the Thane
district.202 individuals in Mumbai and the thane district.For the study, 202 individuals from
various sectors were chosen.It was discovered that only 29% of people have bank accounts
and only 69.5% are aware of the interest rates offered by the companies. The author
recommended that students in high school and college who are unfamiliar with the banking
industry and mutual funds be introduced to a financial education program.
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Janna bide(2015) attempted to analyze the actions done occasionally by the government to
advance financial inclusion.The process of financial inclusion in India is hampered by a
number of economic, social, and cultural problems.The main causes are low levels of literacy
and a lack of investment opportunities.Information is gathered through secondary sources.It
was discovered that despite the considerable efforts made by the RBI to introduce various
programs, the intended degree of inclusion was not achieved. The Pradhan Mantri With the
introduction of the Jan Dhana Yojana, it is intended to give each person access to at least one
account.

Radicchio dict and mun-mum gosh(2013) attempted to comprehend why economic growth
is required, how economic growth affects financial inclusion, and the level of financial
inclusion and exclusion in India by using secondary sources of data.For the advancement of
agriculture, the eradication of income inequality, the elimination of regional disparities, the
development of the social sectors, and the preservation of the environment, inclusive growth
is essential.Since 1969, it has been discovered that the banking industry has grown
significantly and that there are now more bank branches than ever before.Money is readily
available to all societal groups as a result, which promotes economic progress.The degree of
financial inclusion varies across all states.

C.paramasivan and v Ganesh Kumar (2013 ) evaluated India's financial inclusion.He

discovered that there are numerous economic, social, and cultural hindrances to financial
inclusion in India.The main drivers of financial inclusion include under- and over-literation,
as well as a lack of investing opportunities.The RBI established a commission to study
financial inclusion in India in 2004.The KYC requirements for opening a bank account were
lowered.Less saved income, low literacy rates, and a lack of bank branches in rural areas are
some of the financial barriers that exist in different states. Literacy is a must for raising
awareness, and in many states the biggest financial obstacles are a lack of savings, low levels
of education, and a lack of support networks in rural areas.

S.Ananth and T. Sabri investigated the difficulties Andhra Pradesh has had in promoting
financial inclusion. An increase in private banks, particularly in rural regions, can increase
financial inclusion. In India, the banking industry has only experienced major expansion
since independence. As of March 2012, there were 99884 banks in existence. In 1961, there
were only a few. Rural areas have been ignored despite a dramatic growth in bank branches.
Due to government intervention, the number of bank branches grew in rural and semi-urban
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areas in 2005. The government of Andhra Pradesh has chosen to link all government benefits,
such as school fee reimbursement, government subsidies for drought relief, and other perks,
directly to a bank account.

An account must be opened in order to do this. The Andhra Pradesh government has made
several initiatives to promote financial inclusion, such as by establishing a crowded
microfinance market. The government has made an effort to offer banking services to
everyone and to encourage self-help organizations. MFAs were crucial in Andhra Pradesh as
well. They offered high-interest loans to a variety of poor and Sag people. Many borrowers
passed away in 2010 as a result of hefty costs. Then the government of Andhra Pradesh
acquired control of these MFIs. The rural poor in Andhra Pradesh depend on unauthorized
service providers since the conventional banking system has been unable to meet their
needs.Financial inclusion has been realized through an increase in banks, a rise in financial
literacy, the introduction of financial products that will benefit both urban and rural
populations, and the proper awareness of these products among the general public through
workshops, seminars, and training sessions.

Financial Literacy around the World:

Various studies have been conducted to know the financial literacy level among the people
around the world. Some are

Annamaria Lusardi and Olivia S Mitchell (2008) concentrate on the elements that affect
women's retirement planning. 785 senior women in the United States were given a
questionnaire. Based on the 2004 HRS model, questions were posed to them. 61.9% of
female respondents properly identified compound interest, 70.6% correctly identified
inflation, and 47.6% understood that owning stock in a company carries greater risk than
investing in a mutual fund. It was shown that the majority of women haven't planned for their
retirement because they lack financial literacy. Financial literacy and financial planning go
hand in hand. Women with advanced degrees perform better when planning and managing
their finances.

Martha Klatt (2009) has made an effort to understand the reasons behind women's lack of
education, the barriers to their learning, and what can be done to give women access to
financial education, training, and information. Women from different organizations who are
at least 16 years old participate in an online poll. According to research, women struggle to
21
make sound financial decisions because they lack financial literacy, are unable to adequately
plan for retirement, and depend on their male counterparts for guidance. educating women
and conducting workshops, seminars, consultations, and training sessions for women to
improve their financial literacy.

Sumit Agarwal, Yunqu Zhang (2015) investigated how mortgage lenders operate, the
procedures borrowers must follow to obtain loans from these lenders, and how financial
literacy aids borrowers in repaying the debts they have taken out. Assuming the borrower is
employed in the financial sector, financial literacy and socioeconomic factors are correlated.
Leading subprime lenders in the United States of America are where the data comes from.
Residential mortgage loan data was gathered from 1996 to 2007 in 8900 cities across 51
states in the United States. The relationship between financial literacy and default on a
mortgage is measured using logistic regression and least squares regression. Mortgage default
is a dependent variable, and financial literacy is an independent variable.

It was discovered that borrowers with extreme financial literacy typically receive reduced
interest rates on their loans.

Borrowers with high financial literacy are better at timing the mortgage market because they
prefer to take out loans when the market interest rate is low. People with greater financial
literacy choose for cheaper loans. Statistics show that loan characteristics have an impact on
default. Financial literacy has nothing to do with education or repaying behavior. The
behavior of repayment is not significantly impacted by income.

The inclusion of MSA fixed factors had no impact on the relationship between financial
literacy and default. First lien loan repayment is more impacted by financial literacy than
second lien loan repayment.ARM (Annual Rate Mortgage) borrowers are more impacted by
financial literacy than FRM (Fixed Rate Mortgage) borrowers are. For both young and old
persons, financial literacy has a bigger impact on default. The repayment behavior of male
borrowers is more affected by improved financial literacy than that of female borrowers.

Lora clapper ,annamaria lu-sari have made an effort to learn about financial literacy in
different parts of the world, as well as how different socioeconomic and demographic factors
affect it. S&P Global Fin Corp. Ltd. survey is the primary source of data. Four important
financial decision-making concepts—compound interest, inflation, and increases in risk—are
the basis of the questions. A person is considered finally literate if they correctly respond to
22
three out of four questions. Countries with strong financial literacy include the Netherlands,
Norway, Sweden (central), Canada, Denmark, Finland, Germany, Israel, and the United
Kingdom. whereas the majority of south Asian nations struggle with financial literacy. On
average, 28% of persons globally are financially literate, with major growing economies
Brazil, the Russian Federation, India, China, and South Africa leading the way. Even when
differences in age, country of origin, education, and income are taken into account, males are
more financially savvy than women. Adults who are financially skilled are poorer than rich
adults. Financial literacy rises in tandem with adult education levels. Customers of financial
services must have experienced bankruptcy. Male bank account holders are more financially
savvy than female counterparts.

Anna mariaSardinia (2011) analyzed how financial literacy might help people develop their
financial knowledge and capacity to make wise financial decisions. Secondary sources are
used in the study. Financial literacy is related to choices about stock investments, stock
market information, and borrowing for pensions. People who are unfamiliar with stock
markets are afraid to invest in stocks. People with high incomes and financial acumen will
hire fund managers to manage their demarcate accounts and advise them on how to invest in
stocks with high returns.Low-income individuals will find it challenging to invest in the stock
market and will instead rely on recommendations from friends, family members, and
marketing.

Few people can distinguish between financial consultants and financial advisers, despite the
fact that brokers, dealers, and investment advisors all play distinct responsibilities. According
to the study's findings, there is a great need to increase financial literacy, especially among
women, those with lower levels of education, and low-income groups. Poor money
management and insufficient financial planning are caused by a lack of financial literacy.

Sonia Marcelino, Anne Abraham (2006) have concentrated on research on financial

literacy done in Australia, the US, and the UK. Australian Financial Research: Real and
Architrave are conducting a survey on financial literacy among first-year University of
Southern Queensland students in five key skill areas, such as fundamental ideas about capital
markets and financial instruments, financial planning, financial analysis and decision-making,
insurance, and financial planning. It was shown that college students lack the necessary skills
and understanding in financial matters. To assess understanding and knowledge, financial

23
behavior, attitudes, views, and awareness of financial literacy, ANZ conducted a survey of
3548 persons.

It was discovered that while Australians as a whole are financially literate, some groups—
such as those with lower levels of education, unemployed or low-skilled employees, those
with the lowest incomes, those with fewer amounts of savings, single persons, and women—
are less so. In 2004, CBA performed a research with 5000 Australians.

Financial literacy abilities are shown to be lacking among those with lower incomes and
educational levels, as well as among the unemployed, young people, men, and students.
There needs to be improvement in high school students' personal financial skills and
knowledge, according to US research that involved surveys of the students. According to a
survey on US workers, financial literacy and skills need to be taught to them. UK study: The
majority of respondents to a financial literacy poll on young people who are either working or
taking training, college students living away from their parents, single parents, and families
living in substandard housing were confident in their financial transactions.

2.2 RESEARCH METHODOLOGY

Problem Definition:

“the know the preferences of the consumer about hero-honda two wheeler in Navsari
region”..

Research Objectives:
to learn how people in the Navsari region feel about the hero-honda two-wheeler.to ascertain
the characteristics that consumers think about while buying a two-wheeler.to understand how
consumers see the hero-honda two-wheeler.to ascertain the strength of the relationship
between the various hero Honda two-wheeler models and demographic factors with regard to
satisfaction.

Research Design:

Here, I have select the descriptive research design because here we want to study the
behaviour of customer about two-wheeler.

Sampling Design: Here non- probability convenience sampling has been used used.

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Sample Size: The sample size is 200 respondents. However, I have considered 180 the
sample respondents.

Sampling Unit: The sampling unit has been considering them who can come for inquiry at
metro motors.

Choice of Survey Method: Here, we have selected the personal interview method for the
research.

Research instrument: The research instruments used for data gathering included
questionnaires. Both closed-ended and rating-skills questions were included in the survey.

Pre-testing: It is necessary to check the questionnaire before actual research is done.

Therefore pre-testing is testing is done. In this case, pretesting was done for 15 respondent,
after some modification questionnaire was finalized.

Date Collection Method:

The data collection method used is personnel interview method.here the primary data are
collected by questionnaire and secondary data .are collected from the collected from the
websites and magazines.

Data Analysis Tools:

For data on a nominal scale, the percentage technique was employed, and for data on an
interval scale, the mean and standard deviation were utilized. Additionally, chisquare analysis
for nominal scale and t-tests for interval scale were employed to determine inferential
statistics. The tool that is most suited for the particular type of data was the only one chosen
based on the basis of the data type. For instance, chi-square analysis and t-test were chosen
because they are most appropriate for data with a nominal scale and an interval scale,
respectively.

Limitations of Research:
The survey was only done in Navsari, therefore it cannot account for customer preferences in
other areas. Due to the short time frame, a sample size of 200 was used for the survey work.
Because of the respondent's inadequate knowledge, there is a probability that the answer will
be incorrect. This project work is being developed based on my little subject knowledge.

25
Table 1: Table showing number of items used in questionnaire

Construct Number of Items

Reliability 5
Assurance 4
Tangibles 4
Empathy 5
Responsiveness 4
Total 22

Research technique is a way for gathering all kinds of data and information about the topic at
hand. Examining all the relevant topics and doing a situational analysis are the objectives.
The sample process, fieldwork that was conducted, and analytic process are all included in
the methodology. The study's methodology consisted of a sample survey using both primary
and secondary data. In addition to personal observation and a questionnaire, prim ary data
was gathered from books, magazines, and journals for secondary data. The researcher himself
created and presented the questionnaire.

Sample Size: Sample of 100 people was taken into study, and was collected.
Sampling Techniques:  To study the project, a Simple Random Sampling technique issued.
Data Collection: Collection of data is done by Secondary Data & through
Questionnaire: i.e., Primary data was collected through Questionnaire

DATA COLLECTION APPROACH

Research technique is a way for gathering all kinds of data and information related to the
topic at hand. Examining all the relevant issues and doing a situational analysis are the goals.
The sample procedure, fieldwork that was conducted, and analytic methods are all included
in the methodology. The study's methodology consisted of a sample survey using primary
and secondary data. In addition to personal observation and a questionnaire, primary data was

26
gathered from books, magazines, and journals for secondary data. The researcher personally
wrote and delivered the questionnaire.

CHAPTER-3

 INDUSTRY PROFILE & COMPANY PROFILE

27
 CHAPTER 3

3.1 INDUSTRY PROFILE COMPANY PROFILE

Hero fin corp ltd is an unlisted public company incorporated on 16 December,1991.its is

classified as a public ltd company and is located in new Delhi its authorized share capital is
INR 2,127,31 crore.hero fin corp ltd operating revenues range is over INR 500 crore for the
financial year ending on 31 march.2018.its has increased by 76.41%over the previous year.at
the same time,its net worth has increased by 76.41% over the previous year.at the same
time.its book net worth has increase increase by 17.92% other performance and liquidity
ration are available here.

Description:the company provides financing leasing,bill discounting and other financial

services.Products & services :times add commercial loans,medical equipment financing,used
vehicle loan,two wheeler loans,loan against property,personnel loans,and inventory finding.

Category: Services provide. The current status of hero fin corp ltd is active.

 The last reported AGM(annual general meeting) of hero fin corp ltd per our record,was
our records,was held on 16 September,2022..
 Hero fin corp ltd has seven directors pawn muntjac renew muntjac,and other
 The corporate identification number(CN) of hero fin corp ltd is at 34,COMMUNITY
CENTRE,BASANILOK,VASANT VIHA,NEW DELHI,DELHI.

Directors hero fin corporate ltd.

The company has 7 directors and 3 reported key management personnel.

The longest serving director currently on board is Pawan Munjal who was appointed on 16
December, 1991. Pawan Munjal has been on the board for more than 31 years. The most
recently appointed director is Matthew Russell Michele, who was appointed on 03 August,
2022.
Vivek chand sehgal has the largest number of other directorship with a seat at a total of 31
companies.in total,the company. is connected to 37 other companies through its direction.
28
 Vision

The story began with a simple vision – the vision of a mobile and an empowered India,
powered by its bikes. Hero MotoCorp Ltd., company’s new identity, reflects its commitment
towards providing world class mobility solution

 Mission :

Hero MotoCorp’s mission is to become a global enterprise fulfilling its customers’ needs and
aspirations for mobility, setting benchmarks in technology, styling and quality so that it
converts its customers into its brand advocates. The Company will provide an engaging
environment for its people to perform to their true potential. It will continue its focus on
value creation and enduring relationships with its partners.

 Strategy

Strategy Hero MotoCorp’s key strategies are to build a robust product portfolio
acrosscategories, explore growth opportunities globally, continuously improve its operational
efficiency, aggressively expand its reach to customers, continue to invest in brand building
activities and ensure customer and shareholder delight.

 Manufacturing

Manufacturing Hero Honda bikes are manufactured across three globally bench marked
manufacturing facilities. Two of these are based at Gurgaon and Dharuhera which are located
in the state of Haryana in northern India. The third and the latest manufacturing plant is based
at Hardware, in the hill state of Uttarakhand.

 Technology

Technology In the 1980’s the Company pioneered the introduction of fuel-efficient,

environment friendly four-stroke motorcycles in the country. It became the first Company to
launch the Fuel Injection (FI) technology in Indian motorcycles, with the launch of the
Glamour FI in June 2006.

29
Its plants use world class equipment and processes and have become a benchmark in leanness
and productivity. Hero MotoCorp, in its endeavor to remain technology pioneer, will
continue to innovate and develop cutting edge products and processes products.

 Product

Hero Honda's product range includes variety of motorcycles that have set the industry
standards across all the market segments. The Company also started manufacturing scooter in
2005. Hero Honda offers large no. of products and caters to wide variety of requirements
across all the segments.

 Distribution

The Company’s growth in the two wheeler market in India is the result of an intrinsic ability
to increase reach in new geographies and growth markets. Hero MotoCorp’s extensive sales
and service network now spans over to 5000 customer touch points. These comprise a mix of
authorized dealerships, Service & Spare Parts outlets, and dealer-appointed outlets across the
country.

 Brand

The new Hero is rising and is poised to shine on the global arena. Company’s new identity
“Hero MotoCorp Ltd.” is truly reflective of its vision to strengthen focus on mobility and
technology and creating global footprint. Building and promoting new brand identity will be
central to all its initiatives, utilizing every opportunity and leveraging its strong presence
across sports, entertainment and ground- level activation.

Type of Company Hero Fin Corp

Indian Non-banking financial company, Hero Fin Corp, an associate company of Hero
MotoCorp, is an Indian Non-banking financial company (NBFC). The company is currently
engaged in consumer finance businesses and commercial lending.
Hero FinCorp.

Industry Financial Services

Website Hero fin Corp

30
 Fin Corp company

Fin corp is a leading investment banking company based Is the sultanate of moan ad list the
muskrat stock exchange (MSX).fin corp product offering include wealth management private
equity.corporate finance and advisory.

 Loan Companies Do

Your loan services typically processes your loan payments,responds to borrower

inquiries ,keep track of principle and interest paid,manages your escrow account (if you have
one).the loan services may initiate fore closer under certain circumstances.

31
 CHAPTER-4

 DATA ANALYSIS & INTERPRETATION

32
 CHAPTER IV

1.The total growth in vehicle loan segment for last three years

Year 2019 2020 2021

Vehicle Loan Growth 37.88% 22.6% 38.8%

It has been observe that approximately 30% correspondent are using the service of bank of
India for their daily transaction .around 45%of people are using SBI for their daily
transaction.

Around 8% of people are using two wheelers for their transaction and only 6% 11% of
people are using hero Honda service respectively in mayor vicar phase-1

2. Are you aware of the loan service provided by hero.

Table no 2
33
 Particula Awarenes
r s
Yes 70
No 30
  100

From the above data it is a clear that most of the 70 customers are aware of Hero motor
loans and 30 respondents are unaware

Chart no 2

Awareness
80
70
60
50
Awareness
40
30
20
10
0
Yes No

34
3. If yes are you aware of the advance product(loan segments)of Hero Fin Crop.

A) yes 68%

B) No 32%

Awareness of the advance product

80%

70%

60%

50%

40%

30%

20%

10%

0%
Yes No

Yes No

It is clear that most of people have the idea about the advance product of hero Honda.
Almost all the68% people who have the idea about the advance product are the user of two
wheelers of India products &services.

4.Which bank you prefer for taking loans

A) BOI51%

B) SBI35%

C) ICICIBANK3%
35
D) HDFCBANK2%

E) Other banks9%

hero honda for loan

60%

50%

40%

30%

20%

10%

0%
BOI SBI ICICI HDFC Other Banks

BOI SBI ICICI HDFC Other Banks

According to my sample size 51% of people prefer hero Honda for loan product, but some
people prefer hero Honda & other hero Honda because they are working with the bank & it is
easier for them to pay the interest because it is less as compared to other bank because they
are the employees of that bank.

5.if you prefer hero Honda more than what influence you to take loan from of India

Most of the people said that they prefer hero Honda for taking loan because of the
transparency &the lowest interest rate for any kind of loan product and it is easy to get loan
from hero Honda as compared to other banks because less paper work is required &simple &
fast processing is required.

6 .which loan product of hero honda you are used.

A) Home loan43%(32)

B) Education loan19%(14)

36
C) Carloan21%(16)

D) Personnel loan8%(6)

E) Other loan8%(6)

Total no of people75

Loan Product of BOI

50%

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%
Home Loan Education Loan Car Loan Personal Loan Other Loan

Home Loan Education Loan Car Loan Personal Loan Other Loan

From the sample size 75% of people are using the hero Honda product. from the 75
people43% off people loan home loan from hero honda. 19% of people took education loan
for their children,21% of people took vehicle loan from hero Honda .9% of people took
personnel loan.

7.what do you feel about the services providing by hero Honda in advance product.

A) bad 0%

B) Satisfactory25%

C) Good55%

D) Excellent20%

37
TOTAL NO.OF PEOPLE 100

60%

50%

40%

30%

20%

10%

0%
Bad Satisfactory Good Excellent

Bad Satisfactory Good Excellent

From this it is clear that the service provide by hero Honda in its advance product is good in
between the customer. all of them satisfy with the product provided by bank of India.55% of
people said that the service provide by hero Honda 20% said it is excellent &25% of people
said that it is satisfactory

8.Which features you like like most in loan segment of hero Honda.

A) Less paper work

B) Attractive interest rate

C) Transparency

D) Simple& fast processing

E) Longer repayment period

Most of the people like the attraction interest rate & transparency .its easier of people to
repay the whole loan amount with low interest rates& longer repayment period.

38
9.did you think there is scope for new entrance to make investment in the market

S.NO OPTIONS NO OF RESPONSES RESPONSES %

1. YES 10 100%

2. NO 0 0%

12

10

0
Yes No

Number of Responses Responses %

INTERPRETATION

From the above survey it is easily concluded that majority of people I.e. 100% support the
scope of new entrants in auto mobile entrants.

10.do you gain any comparative advantage from the product

S.NO OPTIONS NO OF RESPONSES RESPONSES%

1. YES 7 70%

2. NO 3 30%

39
2. for what purpose you buy motor bikes?

Chart Title
8

0
Yes No

Number of Responses Responses %

11. for what do you buy a motor bikes?

PARTICULAR RESPONDENTS PERCENTAGE

official 15 30

business 19 38

households 13 26

Any other 13 6

TOTAL 50 100

40
 40

35

30

25

20

15

10

0
Official Business Households Any Other

Respondets Percentage

INTERPRETATION: above the table shown that for what purpose you buy hero bike
respondents is respondent official is 30% business is 38% household is 26% and any other
is6%.

12. whether the dealer providing3 time free service are not?

PARTICULAR RESPONSENS PERCENTAGE

YES 27 54

NO 23 46

TOTAL 50 100

41
 Free Service
60

50

40

30

20

10

0
Yes No

Responses Percentage

INTERPRETATION: Above the table shown that whether the dealer is providing 3times free
service or no yes is 54% and no is 46%.

13. how was the cooperation of the staff during services?

PERCENTAGE RESPONDENT PERCENTAGE

EXCELLENT 16 32

GOOD 20 40

FAIR 13 26

BAD 1 2

TOTAL 50 100

42
 Co-operation of staff during services
45

40

35

30

25

20

15

10

0
Excellent Good Fair Bad

Respondent Percentage

INTERPRETATION: Above the table shown that how was ease the co-operation of the staff
during services.

14.Throughout servicing of vehicle the entire your complaints be addresses appropriate ?

43
 Service of the vehicle
60%

50%

40%

30%

20%

10%

0%
Yes No

Yes No Series3

INTERPRETATION: Above the table shown that Throughout servicing of vehicle the entire
your complaint be Addressed appropriately Yes is 44% and No is 56%

15.which factor you will believe mainly while give vehicle for service at hero motor hero fin
corp ltd ?

PERTICULAR RESPONDENTS PERCENTAGE

Good service 19 38

Timely delivery 12 24

Staff behaviour 12 24

Availability of spare parts 0 0

other 7 14

total 50 100

44
 40
35
30
25
20
15
10
5
0
e ry ur rts rs
rvic e ve vio pa the
e li a O
S
De eh re
od e B s pa
Go m aff f
Ti St yo
lit
bi
la
ai
Av

Respondents Percentage

INTERPETATION: Above the table shown that Which factor you will believe mainly while
give vehicle for service at HeroMoto-Corp ltd Goodservice is 38%,Time Delivery is
24%,Staff behavior is 24% ,Availability of spareparts is 0% and Others is 14%

16. Did they deliver your vehicle on time?

particular respondents percentage

yes 27 54

no 23 46

TOTAL 50 100

45
 Chart Title
60

50

40

30

20

10

0
Yes No

Respondents Percentage Series3

INTERPRETATION: Above the table shown that did they deliver your vehicle on time yes is
54% and no is 46%.

17. How they are providing services of your bike at hero motors corporate ltd?

46
 50%

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%
Cheap Moderate Costly

Percentage

INTEPRETATION: For the above table shown that how they are providing service of your
bikes at hero motor corporation ltd cheap corporate ltd cheap is 46%,moderate is 40% and
costly is 14%.

47
 CHAPTER-5

 FINDINGS

 SUGGESTIONS

 CONCLUSION

48
 CHAPTER 5

5.1 FINDINGS
 Hero hondaapplying aggressive marketing strategy for vehicle loan.

 hero Honda is a major competitor of vehicles

 hero Honda is having tie-up with various automobiles companies e.g.

(tatamotors,maruthi,hyundai motors,pavan tvs motors).

 Hero Honda is trying to tie-up with the some other automobile companies.

 Hero Honda is offering various facilities to customer for taking loan.

 Hero Honda trying to find better to find better relationship with loan dealers to
increase to the customer database.

 Hero Honda is using proper market channel to aware customer about vehicle loan.

 hero Honda is advertising their vehicle loan by using print media also.

 Hero Honda also tries to make new tie-up with other automobiles companies(these
tie-ups with changes from time to time).

 From the survey it is easily concluded that majority of people I.e. 100% supports the
fact that brand image helps the company to threatens other entrants.
 From the above survey it is easily concluded that majority of people75% support the
facts that customer frequently switch to new brand.
 From the above survey it is easily concluded that majority of people I.e.70% supports
facts that company gains competitive advantage in selling the product.
 From the above survey it is easily concluded that majority of people I.e. 100% support
fact that company have multiple suppliers of the bikes.
 Most of the passion & pleasure are purchase by young generaion18 to30 because they
prefer stylish look and rest models of the hero Honda are purchase more daily users who
need more average than bikes looks.
 Hero Honda is consider to be most fluent efficient bike on Indian roads.
 Service spare &parts are available throughout India in local markets also .

49
 While buying a motor cycle ,economy is the main consideration is the form of
maintenance cost, fuel efficiency.
 Majority of the respondent had bought their motorcycle more than 3years.

5.2 SUGGESTION

There are various types of vehicles loans are being provided by bank of India ranging from
short-term to long -term to packing and like. but as studied through the project,lending
process is not so simple. it involve a long series of steps and planning as suited to and
decided by the bank itself ,of courses, abiding by the rules and regulation of hero Honda .

 It provide easy vehicle loan access across if all require documents are prepared.

 It charges minimum processing fees moreover processing charges are waived for senior
citizens, staff members and retires employees of the bank& pensioners drawing pension
from the bank.

 It fulfils it contribute of the people having a bike.

 Somewhere it contributes in Indian economy by releasing the liquidity in term of loans.

 Better and timely quality of services and product diversification.

 Higher loan amount is comparison of other banks.

 It provides bike loan at lowest rate of interest in comparison to other banks.

 The bank take long processing time, during the time customer may dilute his plan of
taking loan.

 Communication gap to approach right kind of people.

 No longer term customer relationship.

 List of defaulters.

 Bank of India is not providing services like refinance &overdraft.

 At present insurance is optional but to secure the loan and insurance of the borrower and
property should be mandatory.
50
 The cases should be rejected if the customer bounces the cheque intentionally it shows
the carelessness of the customer; and the case should be done which have technical
reason of cheque bounces and minimum balances charges.

 Duration of repayment(EMI)should increase so that it will help to the bank to reduce

NPA.

 Employee should provide refreshment training and update system s per RBI norms so
that time require for the loan process it will get reduced.

 Corporate tie-ups and promotions activity in automobile sector will help to increase the
business.

5.3 CONCLUSION

Banks and non-banking financial companies are cashing on this trend by offering attractive
vehicle loans. major vehicle manufacturers are tie-up with bank for providing vehicle loans.
easy finance schemes have pushed the vehicle sale further. at the time of loans process .union
banks verify contains of all necessary information about the applicant that help the bank is
granting loans to the applicants. after studying this form researcher observe that the
information contained in it is beneficial for the bank as it help is proper scrutiny of
applicant’s capacity to repay the amount of loan. This form contains all necessary
information about the applicant's financial position and also the detail information about the
property.

There are various types of vehicle loans are being provided by bank of India ranging from
short-term to long-term to packing and like.but as studies throughout the project.lending
process is not so simple. it involve a long series of steps and planing as suited to the decided
by the bank itself,of course,abiding by the rules and regulation of bank of India and RBI.

 It provide vehicle loan access if all require documents are prepared.

 It charge minimum processing less moreover processing fees moreover processing

charges are waived for senior citizen, staff members,& retired employees of the bank
pensioners of drawing pension from the bank.

 It fulfil the dreams of the people having a bike.

51
 Somewhere it contribute in Indian economy by releasing the liquidity in terms of
loans.

 Better and timely quality of services and product diversification.

 Highest loan amount it comparison of other banks.

 It provides vehicle loan at lowest rate of interest in comparison to other banks.

BIBILOGRAPHY

REFERENCES:

52
 Berry,L.L.,parasuramam A.,&zeithami,v.a.(1988).the services -quality puzzle, business
horizons,31(5),35-43.

 Boltan,r,n.,&drew,j.h.(1991).a multistage model of customers assessment of service

quality and value general of consumer research,17(4),375-384.

 Cronin,j,j.,brady,m.k.,&hult,g.t.m.(2000),assessing the effect of quality, value and

customer satisfaction on consumer behavioural intentions is service environments,
journal of retailing ,76(2),193-218.

 Jessica hwang,l.j.,eves,a.,&fornell ,c.(1996),expectation ,perceived performance and

customer satisfaction for a complex service: the case of bank loans, journal of economic
psychology ,17(2),163-182.

 Parasuramam,a.,berry,l,l.,&zeithmal, v.a.,&berry,l,l.,(1985).a conceptual model of

service quality and its implication for future research ,the journal of marketing,41-50.

 Priyadarshini,m,k.,&vinoth,h.f.(2009).a study on gap analysis in services quality

expectation of service. journal of special reference to b schools in the Coimbatore
district, journal of contemporaneity research in management ,4(1).

 Silvestro,r.(2005). applying gap analysis in the health service to inform the service
improvement agenda .international journal of quality &reliability
management ,22(33),215-233.

 Zeithaml,v.a., berry,l,l.,& parasuraman ,a.(1993).the nature and determinants of

customer expectation of service. journal of the academic of marketing science,21(1),1-
12

 Zeithaml,v,a.,berry,l,l.,& parasuraman a,(1996). the behavioural consequences of service

quality. the journal of marketing,31-46.

 Berry,l.l.,&parasuraman,a.(1988).communication and control processes in the delivery

of service quality. the journal of marketing,35-48.

 Parashuraman,a,&malhotra,a.(2002).service quality delivery through web sites; a

critical review of extant knowledge. journal of the academic of marketing
science,30(4),362-375.

53
E-CIRCULAR BANK OF INDIA.

 WWW.BANK OF INDIA.COM.

 WWW.GOOGLE.COM.

 WWW.MONEYMARKET.COM

 NEWSPAPERS &MAGZINES.

 BOI ANNUAL REPORT.

ANNEXTURE

QUESTIONNAIRE

54
Name:

Occupation:

Contact details:

Q1. Qualification( )

A) Ssc

B) Inter

C) ug

D) Pg

E) Diploma

Q2. Marital status ( )

A) Married

B) Unmarried

Q3. Are you satisfied with the work and organization ( )

A) highly satisfied

B) Satisfied

C) Avareage

D) Dissatisfied

E) Highly dissatisfied

Q4. The hero fin corp. ltd condition/office site or environment is ( )

A) Excellent

B) Very good

C) Good

D) Average
55
E) Poor

Q5. Are you satisfied with the infrastructure provided to complete your task /job ( )

A) highly satisfied

B) Satisfied

C) Average

D) Dissatisfied

E) Highly dissatisfied

Q6. Does your organization provide opportunities for development ( )

A) Yes

B) No

Q7. Do you have job security in this organization ( )

A) Yes

B) No

Q8.on which bank you depend for your regular transaction.( )

A) BOI

B) SBI

C) HDFC

D) ICICI

E) Other bank, specify

Q9.are you aware of products &services provides by hero honda.

A) YES

B) NO
56
Q10.if yes are you aware of the advance products(loans segments)of hero honda.

A) YES

B) NO

Q11.which bank you prefer for taking loans.( )

A) BOI

B) SBI

C) HDFC

D) ICICI bank

E) Other bank specify

Q12.if you prefer hero honda for taking loan than what influence you to take loan from hero
honda.( )

A) home loan

B) Education loan

C) Bike loan

D) Personnel laon

E) Other loans,specify

Q13.what do you feel about the services providing by hero honda in advance product.

A) Bad

B) Satisfactory

C) Good

D) Excellent

Q14.which features you like most is loan segment of hero honda

57
A) less paper work

B) Attractive interest rate

C) Transparency

D) Simple&fast processing

Q15..any suggestion you want to give for the betterment of hero honda advance product.( )

Q16.do you receive regular, timely feedback about your job.

A) Yes

B) No

Q17.in your company are you satisfied with the remuneration ( )

A) highly satisfied

B) Satisfied

C) Average

D) Dissatisfied

E) Highly dissatisfied

58
59