DESCRIPTIVES VARIABLES=Y X1 X2 X3

/STATISTICS=MEAN SUM STDDEV VARIANCE RANGE MIN MAX SEMEAN KURTOSIS SKEWN
ESS.

Descriptives
Notes
Output Created 01-Jan-2009 13:10:08
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working 34
Data File
Missing Value Handling Definition of Missing User defined missing values are
treated as missing.
Cases Used All non-missing data are used.
Syntax DESCRIPTIVES VARIABLES=Y X1
X2 X3
/STATISTICS=MEAN SUM STDDEV
VARIANCE RANGE MIN MAX
SEMEAN KURTOSIS SKEWNESS.
Resources Processor Time 0:00:00.000
Elapsed Time 0:00:00.000

[DataSet0]

Descriptive Statistics

N Range Minimum Maximum Sum

Statistic Statistic Statistic Statistic Statistic
Kepuasan Konsumen ( Y) 32 10 83 93 2796
Kualitas Layanan (X1) 32 11 70 81 2431
Lokasi (X2) 32 12 71 83 2445
Loyalitas Konsumen ( X3) 32 9 73 82 2495
Valid N (listwise) 32

Descriptive Statistics

Mean Std. Deviation Variance Skewness

Statistic Std. Error Statistic Statistic Statistic Std. Error
Kepuasan Konsumen ( Y) 87.38 .481 2.721 7.403 .017 .414
Kualitas Layanan (X1) 75.97 .563 3.188 10.160 -.218 .414
Lokasi (X2) 76.41 .562 3.181 10.120 .116 .414
Loyalitas Konsumen ( X3) 77.97 .457 2.584 6.676 -.286 .414

Page 1
 Descriptive Statistics

Kurtosis
Statistic Std. Error
Kepuasan Konsumen ( Y) -.287 .809
Kualitas Layanan (X1) -1.061 .809
Lokasi (X2) -.772 .809
Loyalitas Konsumen ( X3) -.777 .809

FREQUENCIES VARIABLES=Y X1 X2 X3
/NTILES=4
/STATISTICS=STDDEV VARIANCE RANGE MINIMUM MAXIMUM SEMEAN MEAN MEDIAN MOD
E SUM SKEWNESS SESKEW KURTOSIS SEKURT
/HISTOGRAM NORMAL
/ORDER=ANALYSIS.

Frequencies
Notes
Output Created 01-Jan-2009 13:13:06
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working 34
Data File
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics are based on all cases
with valid data.
Syntax FREQUENCIES VARIABLES=Y X1
X2 X3
/NTILES=4
/STATISTICS=STDDEV VARIANCE
RANGE MINIMUM MAXIMUM
SEMEAN MEAN MEDIAN MODE
SUM SKEWNESS SESKEW
KURTOSIS SEKURT
/HISTOGRAM NORMAL
/ORDER=ANALYSIS.
Resources Processor Time 0:00:00.967
Elapsed Time 0:00:01.388

[DataSet0]

Statistics

Kepuasan Loyalitas
Konsumen ( Kualitas Konsumen (
Y) Layanan (X1) Lokasi (X2) X3)
N Valid 32 32 32 32
Missing 2 2 2 2

Page 2
 Statistics

Kepuasan Loyalitas
Konsumen ( Kualitas Konsumen (
Y) Layanan (X1) Lokasi (X2) X3)
Mean 87.38 75.97 76.41 77.97
Std. Error of Mean .481 .563 .562 .457
Median 88.00 75.50 76.00 78.00
a
Mode 88 75 74 80
Std. Deviation 2.721 3.188 3.181 2.584
Variance 7.403 10.160 10.120 6.676
Skewness .017 -.218 .116 -.286
Std. Error of Skewness .414 .414 .414 .414
Kurtosis -.287 -1.061 -.772 -.777
Std. Error of Kurtosis .809 .809 .809 .809
Range 10 11 12 9
Minimum 83 70 71 73
Maximum 93 81 83 82
Sum 2796 2431 2445 2495
Percentiles 25 85.25 74.00 74.00 76.00
50 88.00 75.50 76.00 78.00
75 89.00 78.75 79.00 80.00
a. Multiple modes exist. The smallest value is shown

Frequency Table
Kepuasan Konsumen ( Y)

Cumulative
Frequency Percent Valid Percent Percent
Valid 83 4 11.8 12.5 12.5
84 3 8.8 9.4 21.9
85 1 2.9 3.1 25.0
86 1 2.9 3.1 28.1
87 6 17.6 18.8 46.9
88 7 20.6 21.9 68.8
89 4 11.8 12.5 81.3
90 3 8.8 9.4 90.6
91 1 2.9 3.1 93.8
93 2 5.9 6.3 100.0
Total 32 94.1 100.0
Missing System 2 5.9
Total 34 100.0

Kualitas Layanan (X1)

Cumulative
Frequency Percent Valid Percent Percent
Valid 70 1 2.9 3.1 3.1
71 3 8.8 9.4 12.5
72 2 5.9 6.3 18.8

Page 3
 Kualitas Layanan (X1)

Cumulative
Frequency Percent Valid Percent Percent
Valid 73 1 2.9 3.1 21.9
74 3 8.8 9.4 31.3
75 6 17.6 18.8 50.0
76 1 2.9 3.1 53.1
77 2 5.9 6.3 59.4
78 5 14.7 15.6 75.0
79 2 5.9 6.3 81.3
80 5 14.7 15.6 96.9
81 1 2.9 3.1 100.0
Total 32 94.1 100.0
Missing System 2 5.9
Total 34 100.0

Lokasi (X2)

Cumulative
Frequency Percent Valid Percent Percent
Valid 71 2 5.9 6.3 6.3
72 2 5.9 6.3 12.5
73 1 2.9 3.1 15.6
74 7 20.6 21.9 37.5
75 1 2.9 3.1 40.6
76 4 11.8 12.5 53.1
77 2 5.9 6.3 59.4
78 2 5.9 6.3 65.6
79 7 20.6 21.9 87.5
80 1 2.9 3.1 90.6
81 1 2.9 3.1 93.8
82 1 2.9 3.1 96.9
83 1 2.9 3.1 100.0
Total 32 94.1 100.0
Missing System 2 5.9
Total 34 100.0

Loyalitas Konsumen ( X3)

Cumulative
Frequency Percent Valid Percent Percent
Valid 73 2 5.9 6.3 6.3
74 2 5.9 6.3 12.5
75 1 2.9 3.1 15.6
76 5 14.7 15.6 31.3
77 4 11.8 12.5 43.8
78 3 8.8 9.4 53.1
79 3 8.8 9.4 62.5
80 8 23.5 25.0 87.5
81 1 2.9 3.1 90.6

Page 4
 Loyalitas Konsumen ( X3)

Cumulative
Frequency Percent Valid Percent Percent
Valid 82 3 8.8 9.4 100.0
Total 32 94.1 100.0
Missing System 2 5.9
Total 34 100.0

Histogram

Kepuasan Konsumen ( Y)

Mean =87.38
Std. Dev. =2.721
N =32
6
Frequency

0
82.5 85 87.5 90 92.5

Kepuasan Konsumen ( Y)

Page 5
 Kualitas Layanan (X1)

6
Mean =75.97
Std. Dev. =3.188
N =32

4
Frequency

0
69 72 75 78 81

Kualitas Layanan (X1)

Page 6
 Lokasi (X2)

Mean =76.41
Std. Dev. =3.181
N =32
6
Frequency

0
70 72.5 75 77.5 80 82.5

Lokasi (X2)

Page 7
 Loyalitas Konsumen ( X3)

8
Mean =77.97
Std. Dev. =2.584
N =32

6
Frequency

0
72.5 75 77.5 80 82.5

Loyalitas Konsumen ( X3)

Page 8