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What is IT Outsourcing?
IT outsourcing is the practice of hiring a third-party company or individual to perform IT-
related functions that are typically performed in-house. These functions can include
software development, application maintenance and support, web development, and
database management, among others.
There are many reasons why companies outsource IT functions. Some of the most
significant benefits of outsourcing include access to a broader talent pool, cost savings,
and increased efficiency. Other reasons include the ability to tap into expertise that may
not be available in-house, the ability to focus on core business functions, and the ability
to scale up or down as needed.
Forms of Outsourcing
There are several forms of outsourcing. We will discuss offshore, nearshore, onshore,
and multisourcing types of outsourcing
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Nearshore Outsourcing
In nearshore(https:/
outsourcing,
/www.developway.org/)
a business hires a service provider from a neighboring country
or region, such as Canada or Mexico for businesses in the United States. The primary
benefit of nearshore outsourcing is that businesses can benefit from the lower costs of
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outsourcing while still maintaining a relatively similar time zone, language, and cultural
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environment.
armenia/)
News and Insights
Onshore (https://www.developway.org/news-and-insights-into-the-software-
Outsourcing
industry/)
Onshore(https:/
Contact outsourcing is a business strategy that involves contracting a service provider
/www.developway.org/contact-us/)
within the same country. This service provider can either be a specialized outsourcing
company or a freelance professional based locally. Onshore outsourcing typically carries
higher costs compared to offshore or nearshore outsourcing.
Multisourcing/Multishore Outsourcing
It’s when a business hires multiple service providers from different locations to handle
various tasks or projects. This approach enables the business to benefit from the
strengths of various providers and reduces the risk of depending solely on one provider.
Multisourcing can combine various forms of outsourcing like offshore, onshore, etc. In
conclusion, outsourcing can take different forms based on the geography of the
workforce. Companies must evaluate the advantages and disadvantages of each model
to find the ideal balance between costs, quality, and service delivery.
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Models of outsourcing
Staff Augmentation
Staff augmentation is a model where a company hires additional staff to augment their
existing team for short-term or long-term projects. The outsourcing company is
responsible for finding qualified candidates, screening them, and providing them with
the necessary training to integrate into the client’s team. The client company maintains
control over the project, while the outsourcing company manages the staff. Augmented
staff can work either onsite or remotely, depending on client preferences.
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Help desk support is one of the most common IT services that businesses outsource. It
involves providing technical assistance to end-users when they encounter issues with
their software or hardware. Outsourcing help desk support can provide businesses with
access to 24/7 support, reduce response times, and save costs associated with hiring
and training in-house staff.
savings, improved efficiency, and enhanced reliability, as the service provider has the
necessary tools and expertise to ensure optimal performance and security of the
network and(https:/ /www.developway.org/)
infrastructure. Outsourcing network and infrastructure management also
provides access to the latest technologies without significant investments in IT
resources
Home and
(https:/ training, enabling organizations
/www.developway.org/) to achieve
Services their objectives more
(https://www.developway.org/services/)
effectively
About and
(https:/ efficiently.
/www.developway.org/it-consulting-and-software-development-company-in-
armenia/)
Application Development
News and Insights (https://www.developway.org/news-and-insights-into-the-software-
industry/)
Application development refers to the process of designing, developing, and
Contact (https:/
maintaining /www.developway.org/contact-us/)
custom software applications. Outsourcing this service is a strategic move
for businesses looking to access specialized skills, reduce development costs, and
accelerate the time to market for their software products. By partnering with an expert
service provider, companies can leverage their technical proficiency and experience to
ensure that their software applications are developed with precision and efficiency. This
results in significant cost savings, improved quality, and faster delivery times.
Outsourcing application development also enables organizations to focus on their core
competencies and strategic goals while leaving the technical aspects to a specialized
team. In conclusion, outsourcing application development is an essential service that
can help businesses improve their software development process, access specialized
skills, and speed up the time to market for their software products.
This type involves the deployment and management of cloud-based IT resources, such
as servers, storage, and applications. Outsourcing cloud computing services can provide
businesses with access to scalable and cost-effective IT resources, improve business
agility, and reduce the burden of managing IT infrastructure.
Cybersecurity Services
staff.
(https:/
Web design and /www.developway.org/)
development
Web design and development services are often outsourced to specialized service
Home (https:/
providers. /www.developway.org/)
Outsourcing Services (https:/
web design and development /www.developway.org/services/)
services can help companies
About
create(https://www.developway.org/it-consulting-and-software-development-company-in-
and maintain a professional and effective online presence without the added
armenia/)
costs of hiring and maintaining an in-house team. Service providers can provide
News and Insights
companies (https:/
with access to/www.developway.org/news-and-insights-into-the-software-
specialized expertise and technologies, including website
industry/)
design, development, and maintenance.
Contact (https://www.developway.org/contact-us/)
Mobile app development
Quality assurance and testing are essential for ensuring the functionality, reliability, and
security of IT systems and applications. Outsourcing quality assurance and testing
services can help companies reduce costs and increase efficiency by leveraging the
expertise of service providers. Service providers can provide companies with access to
specialized expertise and technologies, including testing and quality assurance
methodologies, tools, and techniques.
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When it comes to in-house development, there are several costs that must be
considered. First and foremost, companies must hire and maintain a team of developers,
which can be a significant expense. In addition to salaries, companies must also pay for
employee benefits, such as healthcare and retirement plans.
Another cost to consider is the time it takes to develop software. In-house development
projects can take months or even years to complete, which can result in significant
opportunity costs for the company.
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Offshore outsourcing
(https://www.developway.org/)
can provide significant cost savings for companies, but it is
important to carefully consider all of the costs involved. When outsourcing, companies
must pay for the services of the offshore provider, which can include hourly rates,
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project fees, and other costs.
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armenia/)
In addition to the cost of the services themselves, companies must also consider the
News and
cost of Insights the
managing (https://www.developway.org/news-and-insights-into-the-software-
outsourcing relationship. This includes time spent communicating
industry/)
with the offshore provider, monitoring the progress of the project, and resolving any
Contact (https:/
issues that /www.developway.org/contact-us/)
arise.
In addition to cost considerations, companies must also consider other factors, such as
the quality of the services provided, the security of their data, and the potential risks
associated with outsourcing.
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Communication Barrier
One of the biggest risks associated with IT outsourcing is the communication barrier that
can exist between the company and the outsourced service provider. Language barriers,
cultural differences, and time zone differences can all contribute to miscommunications
and misunderstandings. This can lead to delays, errors, and quality issues, as well as
damage to the relationship between the company and the service provider.
Another risk associated with IT outsourcing is the potential for quality issues. Companies
may outsource IT services in order to access specialized expertise or to reduce costs,
but if the quality of the services provided does not match the company’s standards, then
the outsourcing relationship can quickly become a liability. Quality issues can arise due
to a variety of factors, including miscommunications, lack of expertise, or poor project
management.
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The length of the project is one of the primary factors that determine outsourcing rates.
Longer projects typically require more resources and time commitments from the
outsourced service provider, which can drive up the cost of the project. Shorter projects,
on the other hand, can be completed more quickly and efficiently, and may therefore be
less expensive.
Scope of Projects
The scope of the project is another important factor in determining outsourcing rates.
Projects with a broader scope typically require more resources and expertise, which can
drive up costs. More specific or narrowly defined projects, on the other hand, can be
completed more quickly and efficiently, and may therefore be less expensive.
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Level of Expertise
The level of expertise required to complete the project is also a key factor in
determining outsourcing rates. Projects that require highly specialized expertise, such as
in artificial intelligence or machine learning, can be more expensive to outsource.
Infrastructure
Infrastructure is another important factor that can impact outsourcing rates. The cost of
hardware, software, and other infrastructure needed to complete the project can drive
up the overall cost of outsourcing.
Communication
Effective communication between the company and the outsourced service provider is
critical to the success of the project. Poor communication can lead to
misunderstandings and errors, which can drive up costs. Therefore, the quality and
frequency of communication should also be considered when determining outsourcing
rates.
Understanding these factors can help companies make informed decisions when
choosing an outsourcing partner and negotiate outsourcing rates that are both fair and
competitive.
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It’s essential for businesses to understand the current IT outsourcing rates per region to
make informed decisions about outsourcing services. Let’s take a closer look at the
outsourcing rates in different regions around the world.
Central, Western, and Northern Europe are known for their high standards of living and
advanced economies, making it an ideal region for outsourcing IT services. However, the
cost of outsourcing in this region is relatively high compared to other regions. The
average hourly rate for IT outsourcing in this region is around $80-$120, depending on
the specific services needed.
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Eastern Europe
Eastern Europe
(https:/
has/www.developway.org/)
become a popular outsourcing destination due to its well-educated
workforce, lower cost of living, and convenient location. The hourly rates for IT
outsourcing in Eastern Europe are generally lower than in Central, Western, and
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Northern Europe, with an average of $35-$55 per hour. Eastern Europe has a convenient
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time zone, which can be an advantage for businesses that require 24/7 technical
armenia/)
support. Moreover, the region has a good level of IT infrastructure and a robust security
News and Insights (https://www.developway.org/news-and-insights-into-the-software-
system, which can be essential for businesses that require data security.
industry/)
Contact (https://www.developway.org/contact-us/)
Asian Region (Asia and the Middle East)
The Asian region, including countries such as India, China, and the Philippines, is known
for its competitive IT outsourcing rates. The region has a large pool of talented IT
professionals, which keeps the cost of outsourcing services low. The average hourly rate
for IT outsourcing in the Asian region is around $20-$40 per hour, making it an attractive
destination for companies looking to reduce costs.
Latin America
Businesses should consider their specific needs and requirements when choosing an
outsourcing destination. They should also evaluate the quality of services,
communication, cultural fit, and security measures in addition to the cost of outsourcing
services. By doing so, they can make an informed decision and choose the best
outsourcing destination for their business.
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The innovation ecosystem and ICT sector play a significant role in determining the
outsourcing destination. The destination’s innovation ecosystem and ICT sector should
be robust and constantly evolving. The presence of technology parks, incubators, and
accelerators can signify a strong innovation ecosystem. The country should also have a
strong ICT infrastructure and technological advancements to support software
development. Therefore, it is essential to select a country with a robust innovation
ecosystem and ICT sector for outsourcing software development.
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The technology(https:/
expertise
/www.developway.org/)
and talent pool of the outsourcing destination is also crucial.
The country should have a strong pool of skilled developers who can deliver quality
software development services. The technical expertise of the developers should be in
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line with the project requirements. A strong talent pool ensures that the project is
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completed on time and within budget, while maintaining high quality.
armenia/)
News and Insights
Education (https://www.developway.org/news-and-insights-into-the-software-
and Science
industry/)
The quality
Contact of software
(https:/ development services offered by an outsourcing destination is
/www.developway.org/contact-us/)
significantly influenced by the state of education and science in the country. A robust
education system that produces skilled professionals in technology is essential for the
success of software development services. The presence of research institutions and
universities signals a strong education and science ecosystem, demonstrating the
country’s commitment to technology advancement. As such, businesses seeking to
outsource software development services should prioritize destinations with a strong
focus on education and science.
The business environment of the outsourcing destination is also essential. The country
should have a friendly business environment that encourages entrepreneurship and
innovation. The presence of supportive government policies and tax incentives can
indicate a favorable business environment.
Economic and political factors can significantly impact the outsourcing destination. The
country’s economic stability, political stability, and legal framework should be
considered when choosing a destination. A stable economic and political environment
ensures continuity of the project and protects the intellectual property rights of the
client.
Language skills
Language skills are crucial when outsourcing software development. The destination
country should have a significant number of professionals who are proficient in the
client’s preferred language. This ensures effective communication between the client
and the development team, which is crucial for the success of the project.
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Cultural similarity
For outsourcing
(https:/
to be
/www.developway.org/)
successful, cultural similarity is a vital consideration. The
destination country should share a similar culture to the client’s, promoting effective
communication and understanding of the client’s requirements. This cultural alignment
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enables the development team to deliver services that meet the client’s expectations
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and fosters a productive working relationship. Therefore, businesses seeking to
armenia/)
outsource should carefully evaluate potential destinations to ensure that their cultural
News and Insights (https://www.developway.org/news-and-insights-into-the-software-
environment is a good match.
industry/)
Contact (https:/
Time and /www.developway.org/contact-us/)
location
Finally, software development rates are a crucial factor to consider when selecting an
outsourcing destination. The rates should be competitive, and the quality of services
should be maintained. Therefore, it is essential to choose a destination with reasonable
software development rates.
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Czech Republic
The Czech Republic has a well-established and thriving technology industry, with a high
concentration of tech startups and established companies in Prague and other cities.
The country has a skilled workforce with a strong engineering and technical
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Moldova
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About (https:/
Moldova is a /www.developway.org/it-consulting-and-software-development-company-in-
hidden gem in Eastern Europe, offering a cost-effective and skilled
armenia/)
workforce for software development. The country has a strong educational system,
News and Insights
producing a large (https:/
number /www.developway.org/news-and-insights-into-the-software-
of IT graduates each year. Furthermore, the country has a low
industry/)
cost of living, making it an affordable destination for businesses looking to outsource
Contact
software(https:/ /www.developway.org/contact-us/)
development. Moldova also has a favorable business climate, with a simplified
taxation system and a growing startup ecosystem.
Poland
Poland has become a popular destination for offshore software development in recent
years, thanks to its large pool of highly skilled IT professionals. The country is home to
many established software development companies, as well as a growing number of
tech startups. Poland has a favorable business climate, with low taxes and a supportive
government. Additionally, the country has a strategic location in the heart of Europe,
making it easily accessible to businesses across the continent.
Armenia
Eastern Europe offers a range of unique and promising destinations for offshore software
development. The Czech Republic, Moldova, Poland, and Armenia are just a few of the
countries in the region that stand out for their skilled workforce, favorable business
climate, and strategic location. By partnering with a reputable software development
company in one of these countries, businesses can access high-quality software
development services at a lower cost, while also benefiting from the expertise and
innovation of these dynamic and growing tech ecosystems.
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It’s important to note that these rates are just a general guide and can vary depending
on the specific project requirements, level of expertise, and other factors. However,
overall, Eastern European countries offer competitive rates compared to other
outsourcing destinations, while still providing high-quality software development
services. Additionally, the region offers a skilled workforce, favorable business climate,
and strategic location, making it an attractive destination for businesses looking to
outsource their software development.
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Language Skills
Time Zone
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Armenia is a(https:/
diverse/www.developway.org/)
and tolerant country that welcomes people from all over the world.
The country has a rich cultural heritage, and its people are known for their hospitality
and openness to new ideas. This makes Armenia an attractive destination for businesses
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that are looking to work with a diverse and tolerant workforce.
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armenia/)
Business Environment
News and Insights (https://www.developway.org/news-and-insights-into-the-software-
Armenia has a favorable business environment that is conducive to entrepreneurship
industry/)
and innovation.
Contact The government of Armenia has implemented a number of measures to
(https://www.developway.org/contact-us/)
support the growth of the tech sector, including tax breaks and other incentives for tech
companies. The country also has a strong legal system and a business-friendly
regulatory environment, which makes it easy for companies to set up and operate in
Armenia.
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The ICT sector in Armenia is one of the fastest-growing industries in the country. The
government of Armenia has made a significant investment in the sector, and this has led
(https://www.developway.org/)
to the development of a strong and dynamic ecosystem of tech companies.
Armath Laboratories
Home (https://www.developway.org/) Services (https://www.developway.org/services/)
About
Armath(https://www.developway.org/it-consulting-and-software-development-company-in-
Laboratories is a unique program that was developed in Armenia to promote
armenia/)
News
STEMand Insightsand
education (https:/ /www.developway.org/news-and-insights-into-the-software-
innovation. The program provides students with the opportunity to
industry/)
learn coding and robotics, and it has been very successful in promoting innovation and
Contact (https://www.developway.org/contact-us/)
entrepreneurship among young people in Armenia.
Armenia has a rapidly growing tech industry, with more than 20,000 IT professionals
working in the country. The government of Armenia has made a significant investment in
the tech sector, and this has led to a surge in the number of software developers in the
country.
The most popular programming languages in Armenia are Java, Python, C++, and
JavaScript. These languages are widely used by software developers in Armenia and are
in high demand by companies looking to outsource their software development needs.
Armenia is fast becoming a hub for international brands, thanks to its thriving IT
economy. The country is home to several highly respected companies, including Picsart,
a mobile photo editing app with over 150 million active users. This app alone employs
more than 350 people in Armenia, highlighting the country’s strong pool of tech talent.
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One of the world’s leading technology companies, NVIDIA, has also recognized
Armenia’s potential and established a physical presence in the country. With an annual
(https:/
revenue of $27 /www.developway.org/)
billion and a workforce of over 20,000, NVIDIA’s Armenian branch is led
by Rev Lebaredian, Vice President of Omniverse and Simulation Technologies.
Home (https://www.developway.org/) Services (https://www.developway.org/services/)
Another major IT employer in Armenia is Synopsys Armenia, which conducts research
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and development while offering product support for semiconductor IP solutions, design
armenia/)
for manufacturing
News solutions,
and Insights (https:/ and electronic design automation (EDA) tools. With over
/www.developway.org/news-and-insights-into-the-software-
850 employees, the company is a significant player in the Armenian tech industry.
industry/)
Synopsys
Contact Armenia
(https:/ has three offices in the country, including two in Yerevan and one in
/www.developway.org/contact-us/)
Gyumri, making it a prominent outpost for the company.
Armenia’s growing IT economy and the presence of such renowned international brands
highlight the country’s potential for software development outsourcing partnerships. At
DevelopWay, we have a deep understanding of the Armenian IT industry and the talent
that drives it. Contact us today to explore how our software development services can
help your business succeed in the digital age.
Armenia’s IT industry has also spawned a thriving startup culture, with numerous
startups emerging in recent years and attracting venture capital funding from around
the world. The ecosystem is supported by leading technology incubators and
accelerators, such as the Enterprise Incubator Foundation, Armenian National
Engineering Labs (ANEL), the ISTC Innovative Solutions and Technologies Center, UITE
Innovative Center, Epic Incubator, SmartGateVC and ImpactAim Accelerator.
One of the most notable startups is SoloLearn, a mobile learning platform that teaches
coding and computer science to beginners. Since its launch in 2014, SoloLearn has
attracted over 21 million users worldwide and raised $5.6 million in funding. The
company’s success is indicative of Armenia’s talented pool of software developers and
engineers, who are behind many of the country’s most successful startups.
PicsArt: As mentioned earlier, PicsArt is a popular mobile photo editing app with over 150
million active users. The company has raised $45 million in funding and is
headquartered in San Francisco, with a major office in Yerevan, Armenia.
Krisp: An AI-powered noise cancelling app that mutes background noise during calls.
Krisp has raised $65 million in funding and counts companies such as Hubspot and
GitLab among its clients.
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Chessify:
Home A mobile
(https:/ app that uses computer
/www.developway.org/) vision to(https:/
Services analyze chess positions and provide
/www.developway.org/services/)
users (https:/
About with optimal moves. Chessify has over 1 million downloads and has raised
/www.developway.org/it-consulting-and-software-development-company-in-
$560,000 in funding.
armenia/)
News and Insights (https://www.developway.org/news-and-insights-into-the-software-
CodeSignal: A platform for technical assessment and interview management that helps
industry/)
companies hire top software engineers. CodeSignal has raised $87.5 million in funding
Contact (https://www.developway.org/contact-us/)
to date and boasts clients such as Dropbox and Robinhood.
Thank you for reading our article. We hope you found it informative and helpful in your
search for a software development outsourcing partner.
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