AIR FRANCE BAGGAGE SERVICE

Name : SOARESDELIMA

Your file reference : GIGAF88537 Creation date : 4/6/2023

Number of missing bag 4 Tag Numbers : 0057851105, 0057851148, 0057851067, 0057851032

Dear Customer,

We are sorry that your baggage has failed to arrive. We apologize for any inconvenience caused.

We are doing our utmost to locate your baggage and will deliver it to you as soon as possible (subject to
special measures imposed by local authorities).

To keep track of your AHL GIGKL or GIGAF 12345 file, see it online through the website:
Select your site/baggage service and lost items/missing baggage at airport

View the status of your file at :

www.airfrance.com.br

Or contact our Call Center Baggage:

AIR FRANCE: tel 55 11 3878 8360
Working hours: Mondays to Fridays from 08:00AM to 08:00 PM, Saturdays and Sundays from 09:00 AM till
03:00 PM
Special number for hearing impaired: 0800 888 68 18

You are entitled to a EUR 100.00 (one hundred Euros) refund for necessity purchase upon presentation of
original receipts through Customer Service at your country of residence (get the address or e-mail through
the website below choosing your country).
However, if your baggage is not found within 3 days, we will need more details of your baggage and you
must fill in the online form in the website.

If our search is positive and the baggage is found, we will contact before delivering it to confirm the address
or your baggage will be sent back to your country of residence.

If the results are negative and the baggage is not found after 21 days, please contact Customer Service
Department of your country reporting: AHL GIGAF or GIGKL 12345 file by completing the online form,
available on the site. Please keep your original travel documents (boarding pass and baggage tag).

If the baggage present any damage, after delivery, please request repair in within 7 days from the date of
delivery of your baggage, through Customer Service at your country of residence.
Address of your airline

Legal Text

Please keep your ticket and baggage claimtags. This file is not an acknowledgement of liability.