Oksana <oks5052pro@gmail.

com>

Acknowledgement of your request: [C-6808217]

Писем: 3

AIR France KLM <customercare@infos-airfrance.com> 28 августа 2023 г. в 12:18

Ответить: mail.customercare@airfranceklm.com
Кому: oks5052pro@gmail.com

C-6808217

Dear Ihor Ihnatenko,

Thank you for your message, which is registered under reference C-6808217.

Please be assured that we are doing our very best to answer you as soon as possible.

However, due to an unexpected increased workload resulting from exceptional circumstances, we

are not be able to answer you within our usual timeframe.

Thank you for your understanding.

Best regards,
Air France and KLM Customer Care Assistant

For any answer or to follow up on this request, please click on Track my claim
 This e-mail and any attachment may contain confidential and privileged material intended for the addressee

only. If you are not the addressee, you are notified that no part of the e-mail or any attachment may be

disclosed, copied or distributed, and that any other action related to this e-mail or attachment is strictly

prohibited, and may be unlawful. Air France, its subsidiaries and/or its employees shall not be liable for the

incorrect or incomplete transmission of this e-mail or any attachments, or responsible for any delay in receipt. Air

France, a French public limited company with a capital of 126,748,775 euros, registered on the Trade and

Companies register in Bobigny under no. 420 495 178, with its registered office at 45 rue de Paris, 95 747

Roissy CDG cedex.

Oksana <oks5052pro@gmail.com> 28 августа 2023 г. в 12:24

Кому: Go2 Alps <go2alps17@gmail.com>

---------- Пересылаемое сообщение ---------

От: AIR France KLM <customercare@infos-airfrance.com>
Дата: Пн, 28 авг. 2023 г. в 12:19
Тема: Acknowledgement of your request: [C-6808217]
Кому: <oks5052pro@gmail.com>
C-6808217

Dear Ihor Ihnatenko,

Thank you for your message, which is registered under reference C-6808217.

Please be assured that we are doing our very best to answer you as soon as possible.

However, due to an unexpected increased workload resulting from exceptional circumstances, we

are not be able to answer you within our usual timeframe.

Thank you for your understanding.

Best regards,

Air France and KLM Customer Care Assistant

For any answer or to follow up on this request, please click on Track my claim

This e-mail and any attachment may contain confidential and privileged material intended for the addressee

only. If you are not the addressee, you are notified that no part of the e-mail or any attachment may be

disclosed, copied or distributed, and that any other action related to this e-mail or attachment is strictly

prohibited, and may be unlawful. Air France, its subsidiaries and/or its employees shall not be liable for the

incorrect or incomplete transmission of this e-mail or any attachments, or responsible for any delay in receipt. Air

France, a French public limited company with a capital of 126,748,775 euros, registered on the Trade and

Companies register in Bobigny under no. 420 495 178, with its registered office at 45 rue de Paris, 95 747

Roissy CDG cedex.

Oksana <oks5052pro@gmail.com> 28 августа 2023 г. в 21:20
Кому: mail.customercare@airfranceklm.com

Hello!

I was scheduled to fly from Paris to Warsaw by Air France (flight AF1246) on July 28, 2023, but after I checked my
luggage, I was unable to fly due to health issues.

Please check files attached (file with name - hospital 01 and hospital 02).

As a result, I believed my luggage flew to Warsaw without me.

I have now reached my final destination in Kyiv, Ukraine.

I can't contact with Lost and Found service because the web-site of Air France does not find my Booking reference
and gives the error "Booking not found".

Please check file attached (file with name - Booking not found).

I called the Air France support service in Kiev (Ukraine) but they couldn't help me.

I called the airport support service in Warsaw but my luggage didn't flew to Warsaw without me.

I contacted with Lost and Found service by the web-site of Charles-de-Gaulle airport (CDG) but if I understood right
they can't help me.

Please check file attached (file with name - Lost! Luggages).

Please help me to find my luggage or pay compensation for lost baggage.

Kind regards,

Ihor Ihnatenko

пн, 28 авг. 2023 г. в 12:19, AIR France KLM <customercare@infos-airfrance.com>:

C-6808217

Dear Ihor Ihnatenko,

Thank you for your message, which is registered under reference C-6808217.

Please be assured that we are doing our very best to answer you as soon as possible.

However, due to an unexpected increased workload resulting from exceptional circumstances, we

are not be able to answer you within our usual timeframe.

Thank you for your understanding.

Best regards,

Air France and KLM Customer Care Assistant

For any answer or to follow up on this request, please click on Track my claim

This e-mail and any attachment may contain confidential and privileged material intended for the addressee

only. If you are not the addressee, you are notified that no part of the e-mail or any attachment may be

disclosed, copied or distributed, and that any other action related to this e-mail or attachment is strictly

prohibited, and may be unlawful. Air France, its subsidiaries and/or its employees shall not be liable for the

incorrect or incomplete transmission of this e-mail or any attachments, or responsible for any delay in receipt. Air

France, a French public limited company with a capital of 126,748,775 euros, registered on the Trade and
 Companies register in Bobigny under no. 420 495 178, with its registered office at 45 rue de Paris, 95 747

Roissy CDG cedex.

Приложений: 7

baggage ticket.jpg
669K

boarding pass.jpg
159K
 Booking not found.jpg
492K

photo baggage.JPG
182K

hospital 01.pdf
373K
hospital 02.pdf
376K
Lost! Luggages.pdf
496K