Professional Documents
Culture Documents
Contents
Executive Plan ............................................................................................................................................. 4
Vision, Mission and Keys to Success ........................................................................................................... 5
Vision ...................................................................................................................................................... 5
Mission.................................................................................................................................................... 5
Objectives ............................................................................................................................................... 5
Core Values ............................................................................................................................................. 5
Keys to Success ....................................................................................................................................... 6
Company Summary ..................................................................................................................................... 7
Business Description ............................................................................................................................... 7
Location .................................................................................................................................................. 7
Products and Services ............................................................................................................................. 7
Ownership............................................................................................................................................... 8
Company Structure ............................................................................................................................... 10
Operational Requirements ....................................................................................................................... 14
Location and Premises .......................................................................................................................... 14
Facilities Required ................................................................................................................................. 14
Regular Routines/Tasks ......................................................................................................................... 15
Reservations and Booking processes .................................................................................................... 16
The Guest Lifecycle ............................................................................................................................... 16
Health and Safety .................................................................................................................................. 20
Accident Prevention .......................................................................................................................... 20
Pest Control ...................................................................................................................................... 21
Operational Strategy ................................................................................................................................. 23
Marketing Strategy ................................................................................................................................... 24
Marketing Mix....................................................................................................................................... 24
Promotional Strategy ............................................................................................................................ 25
Market Analysis ........................................................................................................................................ 26
Demand ................................................................................................................................................ 26
Market Segmentation ........................................................................................................................... 26
GUEST HOUSE BUSINESS PLAN