दष्ट

Noun, Sanskrit
direction, aim, target, goal,
position, where we aspire to be

FIELD SERVICE
MANAGEMENT

Location intelligence, applied!

About Us ● Platform in operation since 2017

● Presence in India*, US*, LatAm,

Thailand and Australia

● 50+ customers across domains

Delaware Like BFSI, Food and Logistics
Mumbai Pune

● 15M+ jobs a month

● 50K+ active daily users

● 100+ people strong

* Actual offices. Other presence is through channel partners

 AI-Enabled Location Intelligence Platform

Industries FINANCIAL
SERVICES & FMCG
FOOD & TRANSPORT ENERGY & RETAIL & HEALTHCARE &
TELECOM SERVICES
BEVERAGES & LOGISTICS UTILITIES eCOMMERCE PHARMA
INSURANCE

MORE MORE MORE MORE

Dista
Products Dista Dista DELIVER
Dista Dista
TO COME TO COME TO COME TO COME
SALES SERVICE DELIVER INSIGHT

Dista platform
Biz Solutions SALESFORCE FIELD SERVICE DELIVERY GEOSPATIAL FLEET MARKET NETWORK RIDE
DEALER
NETWORK
MANAGEMENT MANAGEMENT MANAGEMENT ANALYTICS MANAGEMENT EXPANSION OPTIMIZATION MANAGEMENT
MANAGEMENT

Core Components SCHEDULING ASSET CAPACITY & TASK TERRITORY COLLABORATION GEOSPATIAL CUSTOMIZABLE
CLUSTERING NUDGES
& ROUTING TRACKING SKILLSET MGT MANAGEMENT MANAGEMENT ENGINE VISUALIZATION DASHBOARDS

Framework MOBILITY TEMPLATE WORKFLOW EVENT PROCESSOR REPORTING INTEGRATION WHITE RECOMMENDATION
PLATFORM ENGINE ENGINE FRAMEWORK ENGINE ENGINE FRAMEWORK LABELLING ENGINE

Technology &
Dista platform

We combined our entire spectrum of expertise into a

few offerings which are...

Web Scale Customizable Extendable Abstracted Glocalized Multi-tenant

Field Service Management
Dista Service
Dista Service helps organizations with mobile workforce to unleash the full
potential of their field service operations by intelligent scheduling, route
optimization, real-time tracking and more, ensuring higher customer
experience and improved efficiency.

Benefits

Optimize operations Engage employees Accelerate adoption Delight customers

Improved accountability, Reduction in employee Lower onboarding costs, Improve retention with full
increased utilization and turnover due to improved enhanced adoption and transparency, improved
productivity morale, and reduction in lesser technical disruptions SLA compliance
paperwork
FSM - Expectations & problems
Challenges in field service
Consumer expectations from field service
• Legacy field service solutions that still
rely on paper, and email
● Ease of appointment booking
• Poor technician productivity due to the
● Choice of preferred time slot need for frequent office visits
● Transparency of operations
• Diminished efficiency due to duplicated
● Lesser waiting time for technician data entry and errors
arrival
• Low field service technician morale due
● First time fix to angry and frustrated customers

• Inability to integrate with other

enterprise systems resulting in siloed
operations and duplicate effort
Dista Service ER Diagram

Customer
Product
Outlet

Work Order

Customer Inventory

Work Order Field

Contract Holiday
Type Technician

SLA Capacity

Knowledge Leave &

Skill Set
Base Attendance
Dista Service Features

Service Area Planning Scheduling & Dispatch Predictive Maintenance through

Advanced Analytics & AI

Contract & SLA Configurable business rules Capacity & dynamic pricing

Role-based access Real-time Visualization Inventory

Contractor management Dynamic routing Technician management

Operations Dashboard Work Order Management Customer Management

Knowledge Management Geo-fenced Field Monitoring IoT Enablement

 Operations
Dashboard
Monitor the entire field service
team in real time Mobility
improves productivity and
communication, reduces
operational costs, and maximizes
customer experience throughout
the job cycle.

● Live monitoring of field

technicians
● Track status and ETAs for better
visibility
● View SLA compliances
● Alerts and notification to report
on potentially late jobs
● Communicate and collaborate
across teams
● Manual intervention to divert
personnel to high priority jobs
● Templatized engine to capture
information of a job
● Take timely decisions to improve
customer experience
 Scheduling and
Dispatch
Fueled by artificial intelligence,
schedule and dispatch the right
technician with the right skills to
the right job at the right location,
and makes automatic adjustments
if issues arise—all in real time.

● Customer Timeslots
● Inventory Availability
● Skillset
● Work Order Priority
● Technician Availability
● Time And Distance
● Handoffs, Backpack,Dependence
On Other Resources
● Business rules
● Past history
● Customer profile
● and so on ….
 Dynamic routing

Guide your field workforce

through fast and safe routes to
reach their destinations on-time
and cover more visits per day.

● Traffic, stoppages, accidents,

events, blockades
● Vehicle constraints
● Intelligent rerouting
● Accurate addresses
● Dynamic ETA calculations
● Live tracking for dispatcher as
well as customers
 Geo-fenced field
monitoring
Guide your field workforce
through fast and safe routes to
reach their destinations on-time
and cover more visits per day.

● Attendance Management
● Geo-fence based visit reports
● Mileage calculations for expense
management
● SLA reports
● Productivity reports
● Deviation from plan reports
 Customer management

Increase retention, improve CSAT

and get more referrals by delighting
your customers.

● Raise requests via multiple

channels - web, app, chat, social
● Ability to select preferred time
slot
● Track the field agent real time
● Live notifications about job
status, ETA etc
● Provide feedback
● Process payments
● Customer app
 Service area
planning
Organize your locations, territory
and field service planning and Serviceable area definition
ensure that your employees are
more productive--spending less
time on the road and more time
with customers.

● Service hub set up

● Resource allocation per hub /
territory
● Inventory allocation
● Service request heat map by
volume, status etc
● Contractor / third party
management
● Dealers / service partners
performance
 Capacity and
dynamic pricing
Utilize your service technicians
optimally and improve customer
satisfaction. Improve resource
planning.

● Better visibility into capacity and

service requests management
● Plan hiring and team
management initiatives
● Utilize your field technicians
optimally
 Inventory management

Keep track of all inventory your

agents carry, make their jobs easier,
and improve your NPS score.

● Create, edit and manage product

and sub-product categories
● Assign jobs taking into account
agents’ inventory
● Manage your inventory by
shelf-life, current stock, value,
etc.
 Knowledge management

Equip technicians with a knowledge

hub that they can continually learn
how to resolve issues and update
and rate knowledge articles.

● Field agents can access and

provide feedback on article
● Chat with seniors and dispatchers
for quick resolution of customer
issues
● Link relevant knowledge
resources to work orders to
reduce TAT
 Work order
management
Digitize and manage work orders
via a central web console.
Improve TAT and FTFR.

● Dispatcher view for visibility into

all technicians and tasks
● Classification of work orders such
as periodic maintenance,
installation, etc.
● Mobile office for field technicians
● Access historical data
● Identify patterns and trends for
decision-making
 Contract
management
Maintain all account-related
data. Comply with SLAs.

● 360-degree view of historical

data for accounts
● Ensure SLA compliance
● Track service contracts and
ensure timely renewals
 SLA management

Maintain all account-related

data. Comply with SLAs.

● 360-degree account view

● SLA compliance
● Track service contracts
● Renewal notifications
 Role-based access

Define your org hierarchy and

assign access accordingly.

● Manage, protect, and share your

data with role-based access
● Better compliance and reporting
capabilities
● Protect sensitive and client
information
● Share relevant data with relevant
functions and managers
 Custom configuration

Make use of various

customization options that Dista
Service.

● Role-based access
● Serviceable areas
● Custom workflows
● Custom reports
 Analytics -
Dashboards &
reports
Field service analytics deliver
strategic value by providing role
specific KPI metrics for real-time
and long-term decision making.
Key insights include:

● Resource utilization
● Job status
● SLA compliance
● Customer satisfaction
● Delays, stock-outs, deviations
● Productivity, attendance and
performance
● Territory performance
● ...and so on
 Mobile office

Provide your technicians with an

app that doubles as a virtual office.
Perform plethora of tasks such as
appointment scheduling, generating
service receipts, inventory
management, etc.

● Close service requests with OTP

handshakes
● Route optimization and GPS
navigation
● Smart, real-time nudges with key
updates
● Offline capabilities
● Easy to download and use
● Battery friendly
● Available in iOS and Android
Analytics - sample questions we help you answer
Open tasks
● How many tasks remain
open after the first visit?
● How many tasks is the
average technician handling
per day or week?
● How many tasks are they
currently assigned?
● What is the average number
of open tasks that your
most successful field techs
can handle at any given
time?
Task status Driving route Resolution
● What’s a reasonable task ● Is the time enroute to task ● What’s your average time to
completion timeframe? sites reasonable, compared respond to tasks?
● What made some tasks to the number of tasks a ● What percentage of tasks
move quickly? rep has? are resolved in one
● What skills do efficient ● Was each customer visit response?
technicians have? warranted? ● Which customers aren’t
● Is there a correlation ● Can routes be better getting a fast response, and
between completion rates, optimized? why?
repeat customers, and ● How much drive time do ● Which techs are resolving
customer satisfaction? technicians log? complaints in a single visit,
● Which tasks will not be and how are they achieving
completed today and why? this?
FSM in a nutshell - empowering users
Customer
● easier service booking
● preferred time slot
● cancellation and rescheduling
● real time updates and ETA
● feedback options
● fewer calls
● social media
● service personalization
● payment options
Field Technician
● easy to use mobile app
● information on customer, history
● accept, view, update work orders
● driving directions and navigation
● capture photos, scan documents
● collaborate with other agents
● facilitate payments and issue receipts
● apply for leave/ mark attendance
● gamification and incentives
● view offers, discounts and promotions
Dispatcher/ field service
office
● create, manage, view work orders
● auto / manual scheduling
● customer profiling and history
● live technician tracking
● address incidents, seasonality
● temporary workforce / 3rd party
● leave/attendance mgmt
● performance mgmt, SLA tracking
● paperless processing
● address verification
● predictive analytics
 दष्ट
Noun, Sanskrit
direction, aim, target, goal,
position, where we aspire to be

Thank You!

www.dista.ai | marketing@dista.ai

Location intelligence, applied!