EMBRACING RESTAURANT TRANSFORMATION

By:
Belle Chua

NCR – Confidential
About GenieTech:

Officially established in 1999

19 years of IT expertise for
Business Solutions, Consulting
and Support Services
7 Global Solutions to offer
With more than 120 Certified
Professionals
With more than 200 Customers
across different industries.
3,500 installations in Southeast
Asia
NCR Confidential
Our Offices
Head Office Indonesia Office

Unit D, 7th Floor Allianz Tower, 29th Floor

Alphaland Southgate Tower No. 8817 JI. HR Rasuna Said Superblok 2,
2258 don Chino Roces Avenue Kawasan Kuningan Persada
Corner EDSA, Makati City Philippines Jakarta, Indonesia
1232 12980

NCR Confidential
Our Solutions

NCR Confidential
NCR Hospitality partners in the Philippines

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and NCR does this...across many industries
RETAIL HOSPITALITY

FINANCIAL RETAIL HOSPITALITY CINEMA TRAVEL VENUES

NCR TOUCH POINTS

#1 #1 #1 10 10 250
5 OF THE TOP

PROVIDER OF ATMs IN RETAIL SELF WORLDWIDE US THEATRES RELY AIRLINES USE GLOBAL STADIUMS
AROUND THE WORLD: CHECKOUT (RBR) A PROVIDER OF ON NCR TICKETING NCR FOR AND VENUES RELY ON
99 MILLION LEADER IN POS WAVE RESTAURANT SOLUTIONS NCR SOLUTIONS
PASSENGER
TRANSACTIONS (FORRESTER) AND SERVICES
POS SOLUTIONS ENABLEMENT
EVERY DAY

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The World Economy Today is More Interconnected
From Disruptive Consumer Behaviors to Major Tech Influences

BABY BOOMERS MILLENIALS GENERATION

ALPHA

Machine Learning/
Mobile Devices Artificial Intelligence The Cloud Big Data The Internet of Things (IOT)

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Barriers to embracing change
NON FUTURE-PROOF HIGHER COST & LOWER EFFICIENCY

DISPARATE SYSTEMS LACK OF FUNCTIONALITY

INFLEXIBLE
OLD ARCHITECTURE
DISCONTINUOUS CUSTOMER EXPERIENCE

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BREAKING DOWN
BARRIERS
NCR’s approach to client success

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NCR thrives in this environment
Driving Data & Insight Via the Omni-Channel Evolution…

Driving Data & Insight Omni-Channel Evolution

2020
OMNI-CHANNEL 2.0

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Break down barriers with the right solution
ALL WORKING TOGETHER ON A SINGLE, BUILDING CONNECTED
UNIFIED, OMNI-CHANNEL PLATFORM CUSTOMER EXPERIENCES

EMBRACING CLOUD SINGLE

OPEN, CONNECTED API
ECOSYSTEM AND MOBILE DATABASE

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 Our approach to developing solutions

Services & Continuous Improvement

Consulting, support and transformational
services that drive operational efficiency

Software
End-to-end platform & solutions that drive
productivity gains and higher revenue

Infrastructure & Hardware

Physical assets that need to be put
in place to set your foundation
 Infrastructure and hardware lays the foundation

Implementation Wi-Fi & Network Digital Signage Kitchen Monitors &

Services Services Displays Peripherals

POS Handheld Kiosk

Devices
Our software approach
ALOHA PLATFORM

DATA & ANALYTICS

ALOHA
OPERATIONS OPTIMIZATION PLATFORM

BUSINESS MANAGEMENT

CONSUMER ENGAGEMENT

NCR leverages the latest technology to build the solution

that’s right for your business. With an integrated and
extensive product portfolio, NCR enhances efficiency,
profitability and customer experience at every stage.

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Software solution portfolio
The ultimate point of sale platform for quick service, table service, take out, delivery
and integrated payment. Integration of physical and digital channels delivers a true
omni-channel experience.

CONSUMER ENGAGEMENT
Offline, online and mobile ordering.
Self-ordering kiosks. Loyalty systems
and digital signage. DATA & ANALYTICS

ALOHA
Real time reporting and business
PLATFORM intelligence specifically for the
BUSINESS MANAGEMENT restaurant.
Centralized management, inventory
and labor management, loss
prevention and security.

ALOHA PLATFORM OPERATIONS OPTIMIZATION

POS for Quick Service, Table Service Kitchen optimization integrated
and Delivery. with the whole operation.

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Why NCR? Our scale is unrivaled

$6.5B
Nearly
20,000+
700M SERVICE
2016 REVENUE TRANSACTIONS PROFESSIONALS
(up 7% on
every day around in 90 countries
2015 revenue)
the world around the world

TOP 15
SAAS/PAAS
1,280 TOP 100
TECHNOLOGY INNOVATORS
SOFTWARE COMPANY
PATENTS HELD
We have a large team of 8,000 13TH MOST REPUTABLE
dedicated to software today
BY NCR
COMPANY IN TECHNOLOGY

“NCR is transforming into a technology and services

“There’s a lot to like about NCR.” company as consumers change the way they shop,
bank and travel.”
NCR fast facts
27 of the top OUR MOBILE POS

75%
HANDHELD
50 Table
80,000+ sites using
DEVICES ARE USED
Service IN MORE THAN

Aloha software
worldwide
RESTAURANT
CHAINS
Of our restaurant
technology is
40,000
USE NCR RESTAURANTS
cloud-based
SOLUTIONS IN 40 COUNTRIES
20.7 million
consumer
#1
20,000+ sites digital
using our 38 OF THE TOP 50
orders QUICK SERVICE
restaurant back Global
processed Hospitality
office solutions in 2016
RESTAURANT CHAINS
USE NCR SOLUTIONS POS
worldwide Software
Provider
6 of top 10 3M SERVICE REQUESTS 3500 PEOPLE
BEST MOBILE NCR
BANKING RESOLVED REMOTELY IN SOFTWARE
ENGINEERING
APPS EACH YEAR, AVOIDING THE
NEED FOR SERVICE DISPATCH
powered by IN 10 MAJOR GLOBAL LOCATIONS INCLUDING SILICON
NCR VALLEY, ATLANTA, ISRAEL, INDIA AND SCOTLAND
Today, we are architecting the future...
So you have the solutions you need to
solve for tomorrow.
 API driven access to systems = platform flexibility
CLOUD-BASED
APIs

PAYMENTS ONLINE CONFIG HISTORICAL RESTAURANT LOYALTY STORED REMOTE MOBILE RESTAURANT STORE
RESERVATIONS RESTAURANT STATE VALUE ORDERING PAYMENT POSITIONING CONNECT

PLATFORM BUSINESS MANAGEMENT & ANALYTICS CONSUMER ENGAGEMENT PLATFORM

NCR NCR NCR NCR NCR NCR NCR NCR NCR NCR NCR NCR
CONNECTED CONFIGURATION INSIGHT BACK OFFICE RESTAURANT REAL-TIME LOYALTY STORED ONLINE MOBILE PAY CUSTOMER COMMAND
PAYMENTS CENTER GUARD VALUE ORDERING VOICE CENTER

PIF
Aloha Kitchen
-or-
Kitchen printers
In-Store Server

Handheld
terminals
Digital Menu Boards
ALOHA PLATFORM POS and TakeOut/Delivery
 ALOHA
ALOHA PLATFORM PLATFORM

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 ALOHA PLATFORM

Integrated, end-to-end solution across every

operational process

The nucleus that With open APIs for you to grow your technology
prepares your business offer easily and rapidly
for tomorrow, today.
Over 25 years of continuous R&D driving a strong
developmental roadmap

All solution enhancements benefit all restaurants

globally

Used by some of the world’s biggest – and smallest

– restaurant chains

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Aloha Platform of Sale
Reliability, security and rich functionality
A FOUNDATION FOR ADAPTABILITY
Speed, efficiency and accuracy improve
customer service and profitability

Interoperability and flexibility to

add capabilities through open APIs

Seamless integration of digital

and physical sales channels

Robust functionality and

unparalleled redundancy

ALOHA PLATFORM

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Mobile Point of Sale
Staff mobile ordering solution
IMPROVED WORKFORCE EFFICIENCY
DRIVING INCREASED TABLE TURN

Enable increased focus on the customer

Achieve faster and more accurate

ordering at tableside

Queue-bust in Quick Service restaurants

Choose from iOS, Android or restaurant-

specific handheld devices

Enjoy seamless extension of the Aloha POS

ALOHA PLATFORM

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Takeout & Delivery
Dedicated solution for Take Out and Delivery
Reduce call times with database of customer EXPAND YOUR RESTAURANT
details OUTSIDE FOUR WALLS

Manage orders from multiple channels

through one system

Schedule future orders to automatically

move to production

Configure the system to suit your business model

Improve driver efficiency with mapped

based dispatch

ALOHA PLATFORM

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Guest Management (TS only)
Waitlist and table management system
ACHIEVE GREATER SATISFACTION MORE EFFICIENTLY
Provide accurate wait times WITH A SEAMLESS CUSTOMER EXPERIENCE

Alerts when guests are waiting longer

than quoted

Ensure fair and consistent seating load

across servers

Combine walk in, call in & waitlist

requirements

Integrate with loyalty to reward valuable

customers

Integrate with POS to improve table turn times

ALOHA PLATFORM

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Connected Payments
Get paid in a future-proof, secure and compliant way

Ensure a fully secure payment route BE READY FOR EVOLVING PAYMENT METHODS
AND INCREASING REGULATION

Easily comply with payment security

measures, such as PCI and EMV

Architecture enables rapid deployment

of new payment types
Achieve regulatory compliance with PCI,
EMV and eWIC

Complete independence of POS platform,

payment terminal and credit card processor

ALOHA PLATFORM

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DATA &
ANALYTICS

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 DATA & ANALYTICS

Access business management data,

whenever and wherever
Achieve insight and
efficiency through See data in real time, via your smartphone
historical and predictive
data analytics
Improve visibility across your operations

Be alerted to potential issues as they

happen – and make decisions on the spot

Boost profits and efficiency through

greater transparency

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Mobile Analytics
Real-time actionable data in the palm of your hand

Access restaurant data via a smartphone app TRACK RESTAURANT PERFORMANCE AND
TAKE ACTION WHEREVER YOU ARE

View net sales by hour, day part, category

and order mode

See employee performance and monitor

labor costs

Take actions that impact the bottom line

no matter where you are

Forecast where you will finish the day

based on weather

DATA & ANALYTICS

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Business Intelligence
Powerful reporting and data analysis
DRIVE EFFICIENCY AND COST SAVINGS WITH
IN-DEPTH PERFORMANCE INSIGHTS
Gain detailed understanding of all business
performance elements

Use any of 380 standard reports or

customize to suit your needs

Predict demand by comparing previous

weeks, months or years

Supports customer data warehouse

Receive alerts on things important to you

DATA & ANALYTICS

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OPERATIONS
OPTIMIZATION

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 OPERATIONS OPTIMIZATION

Seamlessly integrate web, mobile,

phone and in store orders to manage
Improve efficiency and peaks and inform accurate waiting times
customer service

Improve processes to deliver food timely

Gain insight into operational performance

and identify efficiency gains

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Kitchen Transformation
Intelligently route order information for perfectly
timed preparation and distribution
Quote accurate wait times for
on-premise, mobile and online orders MAXIMIZE GUEST SATISFACTION, REDUCE
STAFF COSTS AND MINIMIZE KITCHEN ERRORS
Quickly and correctly route orders so
food is prepared to guest’s satisfaction

Integrate omni-channel ordering with no

impact on prep, production and delivery

Facilitate training and consistency on

recipes, driving efficiency

Improve speed of service by routing

orders in real time

Provide reporting on kitchen

performance and speed of service

OPERATIONS OPTIMIZATION

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BUSINESS
MANAGEMENT

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 BUSINESS MANAGEMENT
Visible and tangible
ROI through inventory
and labor savings
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Have insight across your business,
wherever you are
Automation, efficiency and reporting
Monitor transactions for potential theft
or scams
Have visibility over employee
performance
Manage and monitor your entire IT
estate centrally
Loss Prevention
Loss prevention and employee performance tool
Track suspicious transactions and monitor REDUCE LOSSES DUE TO SCAMS,
FRAUD AND THEFT
for common scams

Scan transaction history and trends to

identify suspicious activity

Identify potential perpetrators of theft

Monitor employee activity and

performance

Identify areas for training and data to use

as training examples

BUSINESS MANAGEMENT

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Inventory and Labor Management
Easy to use back-office system for inventory and labour

Manage raw materials based on demand GET MEASURABLE ROI FROM WASTE
REDUCTION AND EFFICIENCY GAINS

Improve operational visibility above store

Streamline accounting and payroll information

Use SQL data to feed data warehouse aligning

with other data

Access more than 300 performance reports

and compare over time

Integrate with NCR Pulse platform for use on a

smartphone or tablet

BUSINESS MANAGEMENT

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Systems Management
Centralised cloud-based management system for pricing, POS
layout, display graphics and more
Manage, schedule and distribute data across
multiple sites on a single platform MANAGE YOUR SYSTEMS FROM ANYWHERE

Access via multiple devices with secure

access levels

Manage data distribution as well as

configuration

Single source of data truth – centrally control

pricing, layouts, POS and more

Configure business hierarchies to group

sites or operations

BUSINESS MANAGEMENT

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IT Estate Management
Central monitoring and support of your
restaurant infrastructure
Receive alerts when failure occurs and fix MAXIMIZE UPTIME AND OPTIMAL OPERATION
problems remotely WITH REMOTE MONITORING

Ensure high levels of security for both

customer and system data

Use multi-factor authentication, security audits

and alerts, and encrypt communications

Protect profit by preventing disruption due to

technology issues and security breaches

Deploys both NCR and 3rd party software

remotely

BUSINESS MANAGEMENT

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CONSUMER
ENGAGEMENT

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 CONSUMER ENGAGEMENT

Deliver exceptional customer service

Providing customers
with choice and control
on how to engage Meet customer expectations for omni-channel by
enabling them to engage with you on their terms

Build recognition and reward schemes that fit

your customer

Competitive differentiator

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Order Ahead
Make it easier for customers to order from you
EXTEND CUSTOMER BASE AND
FREQUENCY OF ORDERING
Increase revenue by opening up a
new sales channel

Make your offering more accessible

and relevant

Enable customers to order ahead

and schedule in POS until required

Extend ordering capabilities across web,

mobile, kiosks

CONSUMER ENGAGEMENT

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Mobile Payment
Allow customers to view and pay the check from their phone

ENABLE A MODERN AND CONVENIENT

Offer safe and secure payment via smartphones CUSTOMER EXPERIENCE

Meet expectations for an easy, cool experience

Improve payment efficiency for staff

Turn tables faster and speed up

transaction times

CONSUMER ENGAGEMENT

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In-Store Consumer Self Ordering
Self-service kiosk solution for quick service and fast casual restaurants

REDUCE LABOR COSTS AND

Reduce the need for cashiers
IMPROVE SPEED OF SERVICE

Maximize order value with user

interface optimized for upsell

Preferred mode of
interaction for millennials

Offer a fast and frictionless

customer experience

CONSUMER ENGAGEMENT

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Loyalty – Recognition and Reward
Capture data and offer incentives to build customer loyalty

BUILD POSITIVE RELATIONSHIPS WITH

Create a customized and differentiated YOUR MOST VALUABLE GUESTS
loyalty program

Know your loyal guests and reward them

Stable, scalable and high performance solution

Combine physical, digital and virtual loyalty

Customers can manage their loyalty rewards via

NCR Memberlink

CONSUMER ENGAGEMENT

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Loyalty & Stored Value
Easy to use gift card solution

Sell, redeem, check balances and add GROW REVENUE AND ATTRACT NEW CUSTOMERS
WITH A SMART, FLEXIBLE GIFT CARD SYSTEM
value to gift cards

Integrated with Aloha POS via the web

Enjoy sales uplift as loyal customers

spend more

Integrated with third party apps to

enable balance checking

Can work together with NCR loyalty

Virtual and physical stored value

CONSUMER ENGAGEMENT

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Loyalty – Customer Feedback
Know what customers really think of your restaurant

IMPROVE CUSTOMER RETENTION AND DEVELOP A

Get instant feedback on your customer REPUTATION FOR EXCELLENT SERVICE
experience

Understand loyalty, retention and referrals

with NET Promoter score

Prompt promoters to ‘spread the

word’ on social media

Receive specific customers details to follow

up and improve customer retention

Track potential new business for your

promoters

Compare individual restaurant performance

CONSUMER ENGAGEMENT

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Digital Signage
Easy centralized marketing and pricing solution

Highly scalable solution

REDUCE COSTS AND TRIGGER
EXTRA PURCHASES
Turnkey services includes project management,
consulting, installation and support

Centrally manage menus, promotions

and price changes, saving time and cost

Integrate with POS so changes only need

to be implemented once

Change displays by daypart or promotions,

link to social media or play video

CONSUMER ENGAGEMENT

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Digital Signage Marketing
Versatile and visible displays directly drive revenue

Digital signage puts centralized

marketing at your finger tips INCREASE SALES
SAVE TIME MARGINS REDUCE COSTS
Menu & price updates, promotions,
nutrition info, video, social media

Centrally control messages by

daypart or region – total flexibility

Complete solution: hardware, software,

content creation and hosting

CONSUMER ENGAGEMENT

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HARDWARE

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 HARDWARE

Broad range of hardware including fixed

terminals, handheld devices and back office
Fit-for-purpose hardware
that keeps the wheels of Two terminal series meet the needs of different
business turning types of business

Low maintenance

Low cost of ownership

Strong reliability

High connectivity

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Hardware
Robust, designed-for-hospitality range of hardware

P series and XR series of terminals offer non-stop reliability,

low total cost of ownership and maximum uptime

P series strikes the perfect balance between business needs

and affordability

XR offers best-in-class performance, exceptional versatility, plus

the ruggedness and data security for mission critical operations

Orderman is a rugged handheld device that utilises radio

connectivity for more consistent service

N3000 delivers small form factor, solid-state, back of house

server designed and built for best-in-class reliability

HARDWARE

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NCR HARDWARE TERMINALS

Good: P1532 Better: P1535 / P1235 Best: XR7

▪ 15” ▪ 12” or 15” ▪ 15” or 18.5”
▪ Fanless ▪ Flat Front Touch ▪ Flat Front Touch
▪ Value Touch ▪ High Connectivity ▪ High Connectivity
▪ Dual Core ▪ Quad Core ▪ High
Performance
12” & 15” 35 SERIES TERMINALS

▪ Tablet-esque form factor

▪ Smooth, flat glass front
▪ Modern design
▪ Multi-touch
▪ Lower profile

▪ Updated, innovative technology

▪ Future-proof
▪ Secure
▪ Extensible
▪ Handheld-ready
▪ Power efficient
12” & 15” 35 SERIES TERMINALS
15” 32 SERIES TERMINAL

Entry-Level Model
Builds on the success of
the P series with updated
core technology for an
even better solution
experience.
15” 32 SERIES TERMINAL
 ENABLING
FANTASTIC
SERVICE
THROUGH
MOBILITY

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A MULTI-PURPOSE DEVICE
Designed and built to withstand the rigors of daily restaurant use

NFC (for loyalty) and 125Khz RFID

WiFi and Bluetooth 4.0
for Tap-To features

Metal side buttons

Next gen of Orderman Radio (OSR)

5 inch HD capactive display

Metal frame

Removable 3020mAh battery

Two capacitive and one physical

button

Fast and easy Lanyard

A MULTI-PURPOSE DEVICE
Designed and built to withstand the rigors of daily restaurant use
Optional Honeywell N5603 high
speed 2D barcode and OCR Imager

Unique purpose built

design and ergonomics
Two LEDs for
notification

Dust and Waterproof (IP67)

Camera

Flash

Speaker
Outstanding robustness:
78 drops from 1.22m (MIL-STD)
Vibration engine
THE BENEFITS OF OUR HANDHELD DEVICES
Large, high-contrast 5-inch HD display that is easy to read

High-quality materials and durable construction (shock-resistant and water-tight)

Powerful replaceable battery (3150mAh) for up to 18 hours of operating time

Programmable side buttons for frequently used functions

User-friendly touchscreen that can be operated by finger or touch pen

Long-lasting, gold-plated charging contacts

Smartly positioned notification LEDs, vibration alarms and speaker

NCR ALOHA MOBILE

UI is consistent between devices and the point-of-sale, allowing for

predictability and ease-of-use.

NCR Aloha Mobile runs on both purpose-built hardware (NCR

Orderman) and commercially-available iOS devices.

Feature-rich software enables efficient split checks, modifiers, pivot

seating – among others.

PA-DSS validated technology.

A MULTI-PLATFORM SOLUTION
Offering a consistent user experience across hardware

Purpose-Built Devices Commercially-Available Consumer Devices