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Sales Report: 10315110 QSS ID: 171-9704-00391 Office: 171-005-DI 16

S3327 Champion
Property: Seller: Salesperson:
Single Family Residence Steve & Elaine Petracca 90
2916 Requa Court 3900 Quimby Rd Fariba Lance
San Jose San Jose
CA 95148 CA 95148-3214
Purchase
Price:
$290,000

Received:
06/10/97

Date:

The answers
used to
calculate
your Quality
Service
Award status
are marked
with a Q to
the right of
the answer

o er
u all
r 'E
O xr
v er
 d
i u
ri
e n
g

e y
o
u
t r
li
c st
i

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g
a
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1. Ov
d
era
s
ll,
a
ho
l
w
e
sat
?
isfi
ed
ha W
ve o
yo u
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esp o
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on, m
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or n
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the E
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wh o
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is s
goi ?
ng
to Who
bu was
y the
or princi
sel pal
l sales
rea perso
l n you
est work
ate ed
? with
durin
3. Ov g
era your
ll, sale?.
ho .
w T
did
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C
sal
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esp
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wit st
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has Y
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for s
out a
sta l
ndi e
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ser p
vic e
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wa o
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no ff
mi i
nat c
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sal a
esp n
ers y
on t
to h
rec i
eiv n
e g
on s
e p
of e
the c
se i
aw a
ard l
s? t
o
h
5. Di e your
d l
yo p
ur y
CE o
NT u
U s
 ell Y
W E
hat S
wa --
s N
o
the
m
mo
i
st n
hel at
pfu e
l m
thi y
ng s
the al
y e
did s
? p
e
M rs
e o
t n
E f
V o
E r
R a
Y n
a
d w
e a
a r
d d
l p
i r
n o
e p
. e
Very rt
Satisfied y
?

Yes

Better than
expected

Fariba
Lance

6. Did you
have
any
particul
ar
 problem
while
you
were
selling?
Do you
have
any
suggesti
ons for
your
salesper
son or
office?
Did
not
answ
er

Steve & Elaine Petracca Page 2

How satisfied have you been with your salesperson's service?

our CENTURY
Kept his or her promises Very Satisfied

Understood our specific needs Very Satisfied

Was knowledgeable, well informed Very Satisfied

Went out of his or her way to help us Very Satisfied

Was available, easy to reach Very Satisfied

Kept in touch with us Very Satisfied

Worked hard for us Very Satisfied

Overall satisfaction with CENTURY 21 salesperson Very Satisfied

8. Would you recommend your salesperson to a friend? Yes

While you were putting your property on the market, did your salesperson give you the Yes
SELLER SERVICE PLEDGE% a form that described what your broker and salesperson
would do to help you sell your property?

10 Did your salesperson provide his or her broker's or manager's name and phone numberO No

e
DurbY your S de
1 1. The first time you called or we nt to the CENTURY 21 office which helped you with your sale,
did you ask for your salesperson by name? Yes

12. Did your salesperson's broker or manager ever contact you to follow up on how your sale
 was going? Yes

13. Did you ever visit the CENTURY 21 office which helped you with your sale? Yes

14.
satisfied have
you been evith
the CENTURY
21 office which
helped you sell
your property?
The office staff. I-dandled our calls and messages promptly and politely Satisfied

V!ere friendly and helpful when we had questions Satisfied

The CENTURY 21 office: Looked clean and well maintained Satisfied

Looked attractive and professional Satisfied

20. Have you ever sold a house or other real estate before this sale? Yes

21. Were you selling in order to buy a new home or other property? Yes

2 la. Did your salesperson offer to help you find a new home or other property?.. Yes

22. Were you selling in order to move to a new area?. No

22a. Did your salesperson offer to refer you to another CENTURY 21 office in the area
N/A
yo
u
ar
e
m
ov
in
g
to
?..
.

QU
AL
I TY
RE
S
EA
 RC
HG
RO
UP

Onluy
1

Sales Report: 10315108 QSS ID: 171-9704-00425 Office: 171-005-

DI 16
S3340 Champion
Property: Seller: Salesperson:
Single Family Residence Vincent & Peggy Cerbone 90
2723 Sugarplum Drive 1844 Polson Ave Fariba Lance
San Jose Clovis
CA 95148 CA 93611-6125
Purchase
Price:
$225,000

Received:

Purchase
Date:

The answers
used to
calculate
your Quality
Service
Award
status are
marked with
a Q to the
right of the
answer
 ou
r
Ov
er
aU
'Ex
pri
ez
ce
1. Overall, how satisfied have you been with your salesperson, his or her office, and
their service during your listing and sale? Very Satisfied Q
2. Would you recommend the CENTURY 21 system to a friend who is going to buy
or sell real estate? Yes

3. Overall, how did your salesperson's service compare with your expectations?. Better than expected Q
Who was the principal salesperson you worked with during your sale Q
Fariba Lance
4. The CENTURY 21 system has awards for outstanding service. Do you want to
nominate your salesperson to receive one of these awards?. YES -- Nominate my Q
salesperson for an award
5. Did your CENTURY 21 salesperson or office do anything special to help you sell your property?
What was the most helpful thing they did?
Fariba
knew
how
to
handl
e each
situati
on/off
er to
get us
the
best
deal.
6. Did
y
o
u

h
a
v
e

a
n
y

p
a
r
t
i
c
u
l
a
r

p
r
o
b
l
e
m

w
h
i
l
e

y
o
u

w
e
r
e

s
e
l
l
i
n
g
?

D
o

y
o
u

h
a
v
e

a
n
y

s
u
g
g
e
s
t
i
o
n
s

f
o
r

y
o
u
r

s
a
l
e
s
p
e
r
s
o
n

o
r

o
f
f
i
c
e
?
Did
not
answ
er

Page 2
How satisfied have you been with your salesperson's service?
our CENTURY 21 0 salespetson:
Kept his or her promises
Very Satisfied
Understood our specific needs Very Satisfied

Was knowledgeable, well informed

Very Satisfied
Went out of his or her way to help us Very Satisfied

Was available, easy to reach Very Satisfied

Kept in touch with us Very Satisfied

Worked hard for us Very Satisfied

Overall satisfaction with CENTURY 21 salesperson Very Satisfied

Would you recommend your salesperson to a friend? Yes

While you were putting your property on the market, did your salesperson give you the Did not answer
SELLER SERVICE PLEDGEQV, a form that described what your broker and salesperson
would do to help you sell your property?

10. Did your salesperson provide his or her broker's or manager's name and phone number?.. No

Owing Your S L
1. The first time you called or went to the CENTURY 21 office which helped you with your sale,
did you ask for your salesperson by name? Yes

Did your salesperson's broker or manager ever contact you to follow up on how your sale
 was going? No
Did you ever visit the CENTURY 21 office which helped you with your sale? No
Vincent &
Peggy
Cerbone

14
satisfied have
you been with
the CENTURY
21 office which
helped you sell
your property?
The office staff: I-landled our calls and messages promptly and politely Very Satisfied

Were friendly and helpful when we had questions Very Satisfied

The CENTURY 21 office: L ooked clean and well maintained N/A

Looked attractive and professional N/A

20. Have you ever sold a house cc other real estate before this sale Q No
21. Were you selling in order to buy a new home or other property? Yes

2 la. Did your salesperson offer to help you find a new home or other property? Did not
answer
22. Were you selling in order to move to a new areaQ Yes

22a. Did your salesperson offer to refer you to another CENTURY 21 office in the area
you are moving to? No

QU
ALI
TY R
ES
EA
RC H
GRO
UP
Ouality Service Survey Seller

CDA: 10047747 ID Number: 171-9605-00244 Office: 171-005-D116

S14552 Champion
Property: Client: Salesperson:
Single Family Residence Mr & Mrs Terry & Linda 90
3623 Groesbeck Hill Blanchard Fariba Lance
San Jose 216 Finger Ave
CA 95148 Redwood City
CA 940621820
Purchase Price: $345,000 Received Date: 07/15/96 Purchase Date: 04/26/96
Total satisfaction with the CENTURY 21 @ system
1. Overall, how satisfied have you been with your salesperson, his or her office, and their service handling your
listing and sale? Very Satisfied

2. Would you use the CENTURY 21 system again in future real estate transactions? Yes

3. Would you recommend the CENTURY 21 system to a friend who is going to buy or sell real estate? ... Yes

4. Overall, how did your salesperson's service compare with your expectations? Better than
expected

Overall satisfaction with CENTURY 21 salesperson

Very Satisfied
About Service
Who was the principal salesperson you worked with? Fariba Lance

5. The CENTURY 21 system has awards for outstanding service. Do you want to nominate your salesperson to receive one of these
awards? YES -- Nominate my salesperson

6. Did your CENTURY 21 salesperson or office do anything special to help you sell your property? What was the most helpful thing
they did for you? Was there anything that made you feel particularly good?

Worked long hours to accommodate my travel schedule (e.g., faxing me offers to East Coast hotel early a.m. and late nights).

7. Did you have any particular problem while you were selling your property? What would you like your salesperson or office to do
better in the future?

Did not answer

19. Why did you work with this particular salesperson and this particular CENTURY 21 office? How and why did you meet? What did
you like about them?
Quality Service Survey
ID Number: 171-9605-00244 Mr Mrs Terry & Linda Blanchard Fariba Lance
Page 2
She had been active in our neighborhood for years and kept us informed with mailers of local activity. Knew area.
About Your Salesperson

How satisfied have you been with the service of your CENTURY 21@ salesperson, considering the following items?

Kept his or her promises Very Satisfied

Understood our specific needs Very Satisfied

Was knowledgeable, well informed Very Satisfied

Went our of his or her way to help us Very Satisfied

Earned our respect and trust Very Satisfied

Was available, easy to reach Very Satisfied

Cared about us. Very Satisfied

Kept in touch with us Very•Satisfied

Was patient ./ery Satisfied

A

Very Satisfied
Worked hard for us

Overall satisfaction wi,h CENTURY 21 salesperson

Very Satisfied

9. Has your salesperson, or someone else from his or her office, been in
touch with you since your sale closed? Yes

10. Would you want to work with the same salesperson again in the future? Yes
Quality Service Survey Seller
171-9605-00244 Terry Linda Blanchard
3
1
1. Would you recommend your salesperson to a friend? Yes

About the CENTURY 21 office

12. How satisfied have you b9en with the CENTURY 21 office which helped you sell your property, considering the following items?

Is conveniently locatedN/A
Looks attractive N/A

Looks clean, well maintained N/A

Answered the phone nicely and politely Very

Satisfie
d
Handled our calls and messages promptly Very
Satisfie
d
Handled our sale professionally Very
Satisfie
d
The people there were helpful to us Very
Satisfie
d

13. Did you ever visit the CENTURY 21 office which helped you with your sale? No

14. Did your salesperson's broker or manager ever contact you to follow up on

how your sale was going? Yes

ID Number: Mr & Mrs & Fariba Lance
Page
Did you ever sell any real estate before this sale? .. Yes
16. Why did you own this property? To live
in

17. How many months did it take you to sell this

property?
About Your Real Estate Sale
 Quality Service Survey
ID Number: 171-9605-00244 Mr Mrs Terry & Linda Blanchard Fariba Lance
Page 4
21. While you were listing your property. did your salesperson...

Yes
Provide you with a marketing plan recommending specific steps to promote your property?
Provide you with a written Competitive Market Analysis that showed the listing prices of properties
similar to yours, to help you decide the best listing price for your property? Yes
Provide you with an estimate of your net proceeds from the sale of the property? Yes

Recommend maintenance or improvements that would help you sell your property? Yes
Provide you with the SELLER SERVICE PLEDGE@ form, a written statement that described
the services your salesperson would perform to help you sell your property? Yes

22. While you were selling your property, did your salesperson.

Keep in touch with you regularly to report on how your sale was going?
Yes
Show your property to qualified buyers only? Yes

Inform your neighbors that you were selling, and ask them if they knew any potential buyers? Did not
Monitor and keep you up to date about pre-settlement (escrow) activities throughout answer

the closing process?... Yes

Provide his or her broker's or manager's name and telephone number? .. Did not
Offer to help you find a new home or other property in the area you are moving to? answer

Offer to refer you to another CENTURY 21 office in the area you are moving to? . Yes
 Ouality Service Survey Seller
ID Number: 171-9605-00244 Mr & Mrs Terry & Linda Blanchard Fariba Lance
Page 5

23. Are you going to buy, or have you bought, another property (a new home to live in, for example)? Yes, we
have already found another property and moved in

About other Services

24. Did your salesperson recommend the company you used? No

25. How satisfied have you been with the service you received from the escrow company Satisfied

About Yourself

26-28. Female Married 40-49

child(ren): Did
29. How many people live in your household? adult(s): 2 noqanswer
30. The first time you called or went to that oiiice, did you ask for your salesperson by name? Yes

31 Why did you contact that office?

We had talked with them or received information (newsletters, flyers, etc.) from them earlier
The company and/or salesperson have a good reputation

Gnu.'
Each office is independently Owned and Operated
1991 and 1994 Century 21 Real Estate Corporation
& TM Trademarks of Century 21 Real Estate Corporation
CDA: 10135395 ID Number: 171-9609-00191 Office. 171-005-D116
S15069 Champion
Quality Service Survey Seller
ID Number: 171-9609-00191 Mr & Mrs Bruce & Christine Van Dyke Fariba Lance
Page 6

Property: Client: Salesperson:

Single Family Residence
Mr & Mrs Bruce & Christine
90 Van
3402 Antonacci Ct Dyke Fariba Lance
San Jose 3474 Ramstad Dr
CA 95148 San Jose
CA 951274323
Purchase Price: $249,000 Purchase Date. 08/22/96
Received Date: 12/09/96
Total satisfaction with the CENTURY 21 @ system
Overall, how satisfied have you been with your salesperson, his or her office, and their
service handling your listing and sale?

2. Would you use the CENTURY 21 system again in future real estate transactions?

Satisfied
3. Would you recommend the CENTURY 21 system to a friend who is going to buy or sell real estate?
Yes
4. Overall, how did your salesperson's service compare with your expectations?
Yes

Overall satisfaction with CENTURY 21 salesperson Better than expected

Very Satisfied

About Service
Who was the principal salesperson you worked with? Fariba Lance

5. The CENTURY 21 system has awards for Outstanding service. Do you want to nominate your salesperson to receive one of these
awards? YES -- Nominate my' salesperson

6. Did your CENTURY 21 salesperson or office do anything special to help you sell your property? What was the most helpful thing
they did for you? Was there anything that made you feel particularly good?

I'd only sell or buy my home from Fariba Lance. We bought from her clients and seven years later, we sold the same property
with Fariba. Would follow her wherever she went.

7. Did you have any particular problem while you were selling your property? What would you like yowr salesperson or office to do
better in the future?

No problems.

19 Why did you work with this particular salesperson and this particular CENTURY 21 office? How and why did you meet? What did you
like about them?

CENTURY 21 had absolutely nothing to do with it. Fariba was the salesperson we wanted.
Ouality Service Survey Seller

About Your Salesperson

How satisfied have you been with the selvice of your CENTURY 21 9 salesperson, considering the following items?
Kept his or her promises Very Satisfied
Understood our specific needs Very Satisfied

Was knowledgeable, well informed Very Satisfied

Went out of his or her way to help us Very Satisfied

Earned our respect and trust

Very
Satisfied
Was available, easy to reach

Very
Cared about us. Satisfied

Kept in touch with us

Very
Satisfied

Was patient
Very
Satisfied
Worked hard for us
Very
Satisfied

Very
Satisfied
Overall satisfaction with CENTURY 21 salesperson Very Satisfied

9. Has your salesperson, or someone else from his or her office, been in
touch with you since your sale closed? Yes
10. Would you want to work with the same salesperson again in the future?
Yes

1 1 Would you recommend your salesperson to friend? Yes

Quality Service Survey Seller
ID Number: 171-9609-00191 Mr & Mrs Bruce & Christine Van Dyke Fariba Lance
Page 8

About the CENTURY 21 office

1 2. How satisfied have you been with the CENTURY 21 office which helped you sell your property, considering the following items?

Is conveniently located N/A

N/A

Looks attractive
Very
Satisfied
Looks clean, well maintained Very
Satisfied
Very
Satisfied
Did not
Answered the phone nicely and answer
politely

Handled our calls and messages

promptly
Handled our sale professionally...

The people there were helpful to

us...

1 3. Did you ever visit the CENTURY 21 office which helped you with your sale? No

14. Did your salesperson's broker or manager ever contact you to follow up on
how your sale was going? Yes
Quality Service Survey Seller
ID Number: 171-9609-00191 Mr & Mrs Bruce & Christine Van Dyke Fariba Lance
Page 3

About Your Real Estate Sale

15. Did you ever sell any real estate before this sale?... No

Why did you own this property?.

16. To live in

1 7. How many months did it take you to sell this property?

18.
How many real estate salespeople did you work with at one time or another while you were trying to
sell your property?

Had you ever worked with a CENTURY 21@ office or salesperson before your sale?
20. No

21 . While you were listing your property, did your salesperson...

Provide you with a marketing plan recommending specific steps to promote your property? Yes
Provide you with a written Competitive Market Analysis that showed the listing prices of p.roperties

similar to yours, to help you decide the best listing price for your property? Yes

Provide you with an estimate of your net proceedSfrom the sale of the property?
Recommend maintenance or improvements that would help you sell your property? Yes
Provide yo.. with the SELLER SERVICE PLEDGE@ form, a written statement that described
the services your salesperson would perform to help you sell your property?. Yes

22. While you were selling your property, did your salesperson.

Keep in touch with you regularly to report on how your sale was going? Yes

Show your property to qualified buyers only? Yes

Inform your neighbors that you were selling, and ask them if they knew any potential buyers? Yes
Monitor and keep you up to date about pre-settlement (escrow) activities throughout

the closing process? ... Yes

Provide his or her broker's or manager's name and telephone number? Yes

Offer to help you find a new home or other property in the area you are moving to? ... Did not
answer
Offer to refer you to another CENTURY 21 office in the area you are moving to? Did not
answer
23. Are you going to buy, or have you bought another property (a new home to live in, for exampie)?. Yes, we
have already found another property and moved in

About other Services

24. Did your salesperson recommend the escrow company you used? Yes

25. How satisfied have you been with the service you received from the escrow company. Neither Satisfied Nor
Dissatisfied
Quality Service Survey Seller
ID Number: 171-9609-00191 Mr & Mrs Bruce & Christine Van Dyke Fariba Lance
Page 4

About Yourself
26-28. Female Married 30-39

29. How many people live in your household? adult(s): 2 child(ren); Did not answer
30. The first time you called or went to that office, did you ask for your salesperson by name? Yes

31. Why did you contact that office?

We had worked with them before

We knew the salesperson or someone else there personally

entuv
1
Each office is independently Owned and Operated
1991 and 1994 Century 21 Real Estate Corporation
& TM Trademarks of Century 21 Real Estate Corporation