Performance Monitoring and Review form Developed on May 21, 2020 Developed by Ashna sitoula

How data will be monitored Performance indicator to be measured? What needs to be collected?
Who will be collecting the data? When does the data need to be collected? Customer Satisfaction
Written or verbal customer feedback Customer Services Every month Employee Complaints to
Human Resources Every month Name: BSBMGT517 - Project Assessment Version: V.2.0 Last
Reviewed: Oct 2019 Page|18 Satisfaction Human Resources Financial Performance compared to
competitors Finance and Administration Every week How outcomes will be communicated What
needs to be communicated? In what format should it be communicated? Who needs to send? Who
needs to receive? When does it need to be sent? Written or verbal customer feedback Surveys
Customers Customer Services Every month Complaints to Human Resources Email/intranet
Communications Employees Human Resources Every month Performance compared to competitors
Email/intranet Communications Employees Finance and Administration Every week
 Performing Monitoring and Review Form
Developed on 23/06/2023

Developed by Srija ranjitkar

How data will be monitored

Performance indicator What needs to Who will be collecting When does the data
to be measured? be collected? the data? need to be collected?
Customer Satisfaction Written or verbal Customer Services Every month
customer feedback
Employee Satisfaction Complaints to Human Human Resources Every month
Resources
Financial Performance Finance and Every week
compared to Administration
competitors

How outcomes will be communicated

What needs to be In what format Who needs to Who needs to When does it
communicated? should it be send? receive? need to be sent?
communicated?
Written or verbal Surveys Customers Customer Every month
customer Services
feedback

Complaints to Email/intranet Employees Human Resources Every month

Human Resources Communications

Performance Email/intranet Employees Finance and Every week

compared to Communications Administration
competitors