1.
Introduction
 Purpose of the IT policies and
procedures
 Scope and applicability of the
document
 Overview of the IT department's
responsibilities
2. IT Governance and Organization
 IT department's organizational
structure
 Roles and responsibilities of IT staff
 Decision-making processes within the
IT department
3. Information Security Policy
 Data classification and handling
 Access control and user account
management
 Password policy and guidelines
 Acceptable use of IT resources
 Data backup and disaster recovery
procedures
 Incident response and reporting
4. Network and Infrastructure Management
 Network access control and
segmentation
 Firewall and router configurations
 Wireless network security
 Patch management and software
updates
 Configuration management
procedures
 Hardware and software asset
management
5. System Administration
 Server management and maintenance
 User access rights and permissions
 Software installation and licensing
 Virtualization and cloud computing
guidelines
 Monitoring and logging procedures
6. Data Protection and Privacy
 Data privacy and confidentiality
policies
 Personally identifiable information (PII)
handling
 Data retention and disposal practices
 Encryption and data protection
measures
7. IT Service Management
 Incident management procedures
 Service request processes
 Change management and change
control
 Problem management and root cause
analysis
8. Business Continuity and Disaster Recovery
 Business continuity planning
 Disaster recovery plan and procedures
 Testing and maintenance of recovery
plans
9. IT Procurement and Vendor Management
 IT procurement process and approvals
 Vendor selection and evaluation
 Service-level agreements (SLAs) with
vendors
10. Employee Training and Awareness
 IT security awareness training for
employees
 Training programs for IT staff
 Reporting security incidents and
concerns
11. Compliance and Legal Considerations
 IT compliance with relevant laws and
regulations
 Intellectual property rights and
software licensing
 Copyright and plagiarism policies
12. IT Ethics and Code of Conduct
 Ethical use of technology and
information
 Conflicts of interest and disclosure
policies
 Reporting unethical behavior or
violations
13. Monitoring and Enforcement
 Procedures for monitoring compliance
with policies
 Consequences for policy violations
 Escalation and disciplinary actions
14. Review and Revision
 Policy review process and schedule
 Procedures for updating policies and
procedures
 Document version control