NBCC COURSE PROFILE

TITLE: Total Quality Management and Statistical Process Control CODE: QUAL1098A
SHORT TITLE: TQM and SPC
SUBJECT: Organization Performance Evaluation

PREREQUISITES AND (ALTERNATE REQUISITES):

GENERAL DESCRIPTION:
This course introduces the concepts of quality management as it applies to the manufacturing sector.
Students will learn how to apply the principles of total quality management (TQM) and statistical process
control (SPC) to manufacturing operations with the goal to maintain or improve product quality.

COMPONENTS:
Independent
Class Hours In the Workplace
Studies
Independent
Lecture Laboratory Work Practicum Co-op Placement
Studies
45 0 0 0 0

NOMINAL HOURS: 45 SCHEDULED HOURS: 45

CREDITS: 3

OUTCOME:
Implement a quality assurance program for manufacturing operations using the principles of TQM and SPC.

COMPETENCIES
The following competencies will be achieved:
define the purpose of quality auditing and types of quality audits:
process audit
product audit
system audit
implement total quality management (TQM) systems to maintain or improve product quality
describe the basic concepts of quality management systems, including the ISO 9000 series
standards
define the purpose of TQM
describe the principles of TQM and its implementation
describe techniques used in TQM
perform statistical process control (SPC) in TQM
describe the role of SPC in quality control and improvement
perform SPC calculations in a manufacturing scenario

CONTENT:
quality auditing
- process audit
- product audit
- system audit
continuous improvement
ISO 9000
- codes
- manuals
- audits

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 total quality management (TQM)
- principles
* customer focus
* leadership
* engagement of stakeholders
* process approach
* process improvement
* evidence-based decision making
* relationship management
- elements of TQM
- benefits of TQM
- implementation of TQM
role of SPC (statistical process control)
SPC calculations
- mean
- mode
- median
- variation
- range
- standard deviation
- control charts
- common cause variation
- assignable cause variation
- samples

GRADING BASIS: Graded

Pass mark: 60

DELIVERY MODE:
Blended Delivery

ELECTRONIC APPROVAL DATE: 2022-08-24

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