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1. Define communication
2. Explain the process of communication
3. List the types of communication
4. Categorize level of communication
5. Define technical communication
6. List the characteristics of technical communication
7. Highlight the importance of technical communication
8. Explain the factor of effective technical communication
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COMMUNICATIO N
• The exchange of ideas, information and knowledge between
sender and receiver through verbal and non‐verbal means.
• Occurs everywhere, anytime in our daily life.
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TYPES OF COMMUNICATION
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Small
Within individual
Among people
Among people Using mass media
with different
hierarchy level
Big
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• Communication between human beings and non-human
entities
• Understanding is required between sender and receiver
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• Communication within the individual
• Constant exchange of information between our organs of body
and brain.
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• Communication/ sharing of information among people
• Sender and the receiver keeps alternating
• Can be formal or informal
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• Communication takes place at different hierarchical levels
• Subdivided into
- Internal operation(within organization)
- External operation (with outsider)
- persona l (without business pur pose)
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• Communication through
mediator or mass media
to transmit infor mation.
• Mediator includes
television, newspaper,
jour nal, book and etc.
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1. Define communication
2.
3.
Explain the process of communication
List the types of communication
4. Categorize level of communication
5. Define technical communication
6. List the characteristics of technical communication
7. Highlight the importance of technical communication
8. Explain the factors of effective technical communication
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WHAT IS TECHNICAL COMMUNICATION?
Information
Specific Audience
Specific Purpose
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General Communication Technical Communication
Contains a general message. Contains a technical message.
Informal style and approach. Formal style and approach.
Indefinite pattern. Set pattern.
Oral and written mode. Oral and written mode.
For general audience. For specific audience.
Less use of technical terms. Involves jargons.
Informal graphics: photos, figures, For graphics: statistics, figures,
emoticons, etc. tables.
Examples: Examples:
Chat Group discussions
Social interaction Presentations, interviews
TV programmes Letters, memo, news
Radio Reports
Seminars/workshops Guidelines, manuals
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Characteristics
1. Communicating about the technical or
specialized topics (computer applications,
medical procedures)
2. Usually communicating using technology (web
pages, documents, digital stored text, audio,
video, etc)
3. Provide instructions on how to do something
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• Is essential in an organization as it serves as a medium to
transmit information.
• Helps in research and creation of information about technical
processes or products.
• Promote technological research in training technical
professionals.
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Factors Involved in Technical
Communication
Audience Purpose
Factor Involved
in Technical
Communic ation
Format Style
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A UDIE NC E
differ ent levels of
understa nding
Ma nag er differ ent informatio Client
needs
require specific
formats a nd styles of
c ommunic ation.
A dm in c o-worker
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1. Define communication
2.
3.
Explain the process of communication
List the types of communication
4. Categorize level of communication
5. Define technical communication
6. List the characteristics of technical communication
7.
8.
Highlight the importance of technical communication
Explain the factors of effective technical communication
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THE END
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