Roll No. Total No.

of Pages: 02
Total No. of Questions: 09

B.Tech. (ME) (E-I 2011 onwards) (Sem. – 6)

TOTAL QUALITY MANAGEMENT
M Code: 71257
Subject Code: DE/ME-2.5
Paper ID: [A2416]
Time: 3 Hrs. Max. Marks: 60

INSTRUCTIONS TO CANDIDATES:
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to
attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have
to attempt any TWO questions.

SECTION A

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1. a) List the key elements of TQM.
b) What are customer complaints?
c) Define Benchmarking.

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d) How did ISO begin?

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e) What is employee empowerment?
f) What do you understand by Taguchi’s quality loss function?
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g) Distinguish between ‘Withdrawal Kanban’ and ‘Production Kanban’.

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h) Enlist the stages of FMEA.

b
i) Give different benefits of JIT.
j) State the process of ‘House of Quality’ in quality function development.

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 SECTION B
2. Compare and contrast JIT and MRP. Which is more suited for Indian companies and why?
3. How do you proceed for handling customer complaints?
4. What is planning and why is it done?
5. Describe the four phases of QFD and draw various matrices involved in the QFD process.
6. What efforts can be made to empower individual employees and their groups in an
organization?

SECTION C
7. a) What are the various types of tools used for solving quality improvement problems in
organization world over?
b) Describe the benchmarking process.

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8. What is ISO? Describe the twenty elements of ISO 9000 standards.

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9. Write short notes on the following:
a) Principles of Design of Experiments.
b) Features of TQC.

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b r p e
a
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