Rolando Jimenez

Puyallup
253.203.5529
Rolando.G.Jimenez@gmail.com

AREAS OF EXPERTISE

 Strong Management and customer  perform in-depth analysis to

focus determine the permanent solutions
 Strong analytical and problem-  Coordinate with relevant groups
solving skills to get the permanent solutions
 Ability to Manage effectively in tested and implemented on
diverse teams production
 iOS/Android App management  Regular status updates to all
 Microsoft Intune mobile device stakeholders
Management  Supports and manage reporting
 Microsoft’s Trusted Partner of the (KPIs, Internal projects, Customer
Year 2021 POE, POC, etc.)

TECHNICAL PROFILE
TECHNICAL ATTRIBUTES:

 Assist in providing technical assistance ranging from system information and/or documentation to system
configuration and problem resolution
 Microsoft Intune mobile device management/engineering
 Strong credibility with company's business units and account teams based on history of solid results and
contributions
 Part of the Professional Services Leadership Team helped forecast and manage a team in the US, AUS, and
NZ
 Assists executive-level and management in resolving technical issues on an emergency basis
 Assist customers and management in resolving technical problems on an emergency basis
 Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and
House approved vendors to support and efficiently respond to user requests and issues
 Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer
systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote
access, etc.)
 Assists in developing user documentation/installation procedure

CAREER PATH
Mobile Mentor, Seattle, WA July 2021 – Present
Modern Work and Security Pre-sales Engineer/ Professional Services Leadership Team
2021 Microsoft Partner of the year for Modern Endpoint Management

As part of the Professional Services Leadership team at Mobile Mentor my purpose is to empower people to achieve more
by unlocking the full potential of their technology. I head up the Modern Endpoint Management workshop team. I
demonstrate how customers can use Modern Work solutions to adapt, evolve, and thrive in a new era of flexible work
while maintaining the security and integrity of systems and data. The workshops take place over several days and
sessions focusing on Windows 10/11, Intune utilization for iOS/iPad OS/Mac OS, Android, Mobile Application
Management, and Mobile Device Management. I own and maintain the entire relationship with our customers throughout
the entire sales process.

 Deliver the Microsoft workshops to maximum product / solution penetration and enhance enterprise
customers product knowledge
 built policies, profiles and compliance rules in Microsoft Intune and configure Microsoft Autopilot.
 Analyzed customers Intune tenant configurations and policies to design a “golden profile.”
 delivered as-built documentation and perform training sessions with Intune administrators.
 Built a broad base of value-add working relationships across a sales team
 Built customer loyalty through being a trusted advisor
 Advanced opportunities through the use of effective consultative selling techniques
 Formed key relationships with Mobile Mentor customers presales to achieve alignment with wider
Mobile Mentor presales goals and working methods
 Generated an implemented a plan with timelines for the solution sales
 Presented products/solutions remotely to customers in support of opportunity

Atos, Redmond, WA October 2019 – Present

IT Support Specialist

As part of our international team located in Redmond, engage and support Microsoft as a client and help run the industry
experience and the Enterprise Business center.

 Facilitated Microsoft Teams post pandemic virtual engagements.

 Tested Microsoft Teams prelease builds and features.
 Contributed to Microsoft Teams user experience analysis, and program reporting to stakeholders.
 Install/update operating systems and related corporate software. 
 Virtual Briefing support.
 Diagnose errors in Windows, Microsoft Office, and other company applications. 
 Install, configure, and troubleshoot all necessary technology-related devices including video, sound, modem,
printer, scanner, camera, cell/desk phones etc. 
 Troubleshoot virus/spyware/malware issues. 
 Assist end users both on site and remotely using TeamViewer. 

Microsoft, Tukwila, WA September 2018 – October 2019

Business Support Manager/Assistant Specialty Store Manager

As a Business Support Manager/Assistant Specialty Store Manager. coach employees on performance expectations and
invest in the overall growth of individual team members. As BSM/ASSM, provide team with strong leadership by driving
results while providing world-class customer service and experiences for our customers, small business and community
customers, ultimately empowering them to achieve more through technology.

 Facilitate sale of Cloud and SaaS Microsoft Products too small to medium size business.
 Empowered local community by running weekly networking events and held community driven content at our local
Microsoft stores.
 Was in the field helping empower and grow public sector and EDU Microsoft customers.

Amazon, Tukwila, WA October 2017 – September 2018

Experience Consultant

Modeled desired behavior as an Amazon brand ambassador and device evangelist. Maintained deep product knowledge
with the ability to clearly and effectively communicate and demonstrate product features, pricing and program offers to
customers.
 Worked with network of Pop-up locations to develop and implement a retail sales process.
  As an expert in interacting with customers, effectively sold tenants and educated customers
 Developed a new process to help the home guru team book 100% more appointments.
 Was the top sales rep in the nation for Alexa devices.

Web.com, Mountlake Terrace, WA July 2017 – September 2017

Digital Marketing Consultant

As part of a high-caliber field salesforce, offered best-in-class lead generation, social media, website design, and search
engine marketing products to small business owners throughout Washington State.
 Worked in a collaborative, entrepreneurial environment that help local companies gain a bigger web presence.
 Made meaningful contributions that have a significant impact on the company's trajectory.

T-Mobile, Bothell WA March 2015 – July 2017

Business Account Executive

Positioned T-Mobile as a wireless global industry leader. Leveraged superior sales expertise, excellent customer service
skills, and passion for technology to help deliver innovative and exceptional business solutions.
 Continuously hunted and prospected for new business or grow hundreds of existing accounts.
 Leveraged expert consultative skills to identify customer complexities and recommend tailored solutions that meet
their needs and drive success.

Comcast, Fife, WA March 2014 – March 2015

Customer Account Executive

Interacted with customers and handled incoming inquiries, with confidence.

 Resolved issues and sold Comcast products and services.
 Created a great entertainment experience for customers.
 Provided a world class customer experience.

Verizon, Tacoma, WA December 2010 – April 2014

Retail Sales Account Manager /Winners Circle 2013

Met challenges head-on and always strove for excellence.

 Exercised tireless drive, strong interpersonal skills, and instinct to see opportunities at every turn.
 Responsible for helping a local company gain awareness and corporate identity and become a brand on a National
Level
 Helped drive Business to business sales form the retail store and become a top performer in the region.

Lion Landscapes & Fence, Owner, Puyallup, WA January 2006 – September 2010
Owner

 Scheduled and managed various fencing and landscaping projects throughout western Washington.
 Worked with five very well-known local and National Homebuilders
 Prospected and grew by business from the ground up by networking and providing amazing services and
products.
 EDUCATION

Art Institute of Seattle – Seattle, WA Attended 2010

Computer Animation and video game design