VERBAL QUESTIONING RESPONSE FORM Task 3

Name of Student
Date of Session
Time of Session
Duration 15 minutes

Outcomes
Satisfactory
Did the student:
Yes No
answer questions related to knowledge on developing and implementing a business X
plan including performance measurement and benchmarking approaches before the
role-play
(15-20 minutes)

Verbal Questions
The verbal questioning session will allow the student to provide examples; at (Case-Study
‘Coffeeville’) and before the role-play gauge knowledge.

Did the student answer the following questions:

1. Discuss the performance measurement approach(s) used to monitor the performance of

Coffeeville’s staff regarding new business based on the performance data provided?
Performance measurement is the process used to assess the efficiency and effectiveness of
projects, programs, and initiatives. It is a systematic approach to collecting, analysing, and
evaluating how “on track” a project/program is to achieve its desired outcomes, goals, and
objectives.

2. Discuss how you have used benchmarking to measure performance in the scenario provided?

● Analysing systems and processes (Process Map) / or

● SWOT Analysis / or
● Run Charts and Line Graphs
 Benchmarking is an effective tool for measuring performance, and several methods can be used to
achieve this. One method involves analyzing systems and processes to identify areas for
improvement. This approach involves comparing current practices with industry best practices to
determine where changes can be made to improve performance. Another method of benchmarking
is SWOT analysis, which involves identifying strengths, weaknesses, opportunities, and threats to
develop an improvement plan. This approach is particularly useful for identifying areas where the
organization is lagging behind its competitors or where there are growth opportunities. Finally, run
charts and line graphs can be used to track performance over time and identify trends and patterns.
By analyzing this data, organizations can identify areas for improvement and develop strategies to
address these issues.

3. Discuss options for developing a business plan for Coffeeville’s new business considering
Coffeeville’s business model?

1. Step 1: Write an Executive Summary. ...

2. Step 2: Write a Business Description. ...
3. Step 3: Market and Competitive Analysis. ...
4. Step 4: Operational Structure. ...
5. Step 5: Product Description. ...
6. Step 6: Raise Capita

4. Describe knowledge of relevant Australian and international standards?

Response:
Australian standards set out specifications and design procedures. These ensure products and
services perform safely, reliably, and the way they're intended to. There are 2 types of standards,
mandatory and voluntary.
5. Describe knowledge of elements of compliance program/management systems?

An effective compliance management system comprises three interdependent

elements: board and management oversight, compliance program, and compliance audit.
When all three elements are strong and working together, an organization will be
successful at managing its compliance obligations and risks now and in the future.

6. Discuss how analysis of the strengths and weaknesses of a business plan assists you in developing
and implementing a new business plan. Consider the scenario provided when responding to this
question.
 Assess your strengths. Think about how you can capitalize on them to take advantage of
your opportunities.
 Review your weaknesses. Make a step-by-step action plan to evaluate their importance and
mitigate the risk they pose for the business.
 Evaluate the opportunities.
 Weigh up the threats

7. Discuss key parameters that you must consider when implementing a new business plan?
At their core, business plans have 5 basic pieces of information. They include a description of
your business, an analysis of your competitive environment, a marketing plan, a section on HR
(people requirements), and key financial information.
8. Discuss the evaluation of performance against documented key result areas for staff members of
Coffeeville and why it is required?
its purpose is to ensure employees receive candid performance information for the year and clear
goals and development plans for the coming year. Evaluations will be used in making pay increase
decisions and other personnel decisions.

9. Discuss how you will ensure skilled labor is available to implement Coffeeville’s new business
plan?

Skilled labor workers are either blue-collar or white-collar. These workers need to have a set of
specialized skills to perform their job duties effectively. This means they may have a degree in
their related field where they were able to garner the skills and training needed to pursue their
profession.

10. Discuss how you will facilitate communication of new business plan objectives to all relevant
parties and ensure understanding of performance requirements and timeframes?

The primary objective of this new business plan is to increase profitability while maintaining
customer satisfaction. To achieve this, we will focus on improving operational efficiency, reducing
costs, and optimizing our product offerings. Secondary objectives include expanding our market
share, enhancing our brand reputation, and increasing employee satisfaction. These objectives will
be achieved through targeted marketing campaigns, strategic partnerships, and employee
development programs
 11. Discuss how you will develop performance objectives and measures through consultation with
key stakeholders?
Start planning early to make meetings stronger, articulating purpose and objectives, and linking
documentation. Engage stakeholders through stakeholder consultation, building trust, and
improving business operations.

12. Discuss how you will identify financial, human, and physical resource requirements for
Coffeeville’s new business?
These resource requirements can be identified as conducting research, eating, and using other
communication channels

13. Discuss how you will ensure that the work performed meets the required standards?
.
Field Work Standards for Performance Audits— Reasonable Assurance, Significance, Audit Risk,
and Planning, This section documents the auditing standards for performance audits related to
planning the audit; supervising staff; obtaining sufficient, appropriate evidence; and preparing
audit documentation
14. Discuss how important is multitasking and how you will train staff to ensure that they can do
more than one thing at a time and manage multiple tasks correctly?

Being quicker and more efficient throughout the working day increases our performance
and the number of tasks completed. Higher productivity. If the tasks to be done are
organized and carried out correctly, the volume of work that can be taken on increases.
Better reaction to complex tasks.

15. Discuss how to respond appropriately to irregularities and breakdowns in a routine within a job or
workplace?

Focus on behavior and events, listen carefully, identify agreement and disagreement points,
prioritize conflict areas, develop a plan, follow through, and build on success. Workers need
knowledge and problem-solving skills to address irregularities and breakdowns.

16. Discuss how the managers will be able to deal with the responsibilities and expectations of the
work environment without compromising the quality of work?

At work, get to know employees individually, communicate with team members, acknowledge
accomplishments, improve emotional intelligence, set clear goals, led by example, build an inclusive,
positive environment, and delegate tasks. Managers provide leadership, coordinate activities, and act as
spokesmen for the organization.