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St.

Xavier's Catholic College of Engineering


Chunkankadai, Nagercoil - 629003.
2022 -- 2023
Department :Master of Business Administration (Sec-A & B) Year : First Year
Semester: II Subject: MS22207-Marketing Management

1. Scope and importance of marketing


2. Conceptual frame work of Marketing ( All concepts like Production, product, market,
customer and vice versa)
3. Marketing environment-Both Internal and External
4. Marketing interface with other functional areas (Production, Finance, Human Relations
Management, Information System)
5. Marketing strategy formulations ( Study the structure and explain)
6. Strategies for Industrial Marketing – Consumer marketing ( Two separate questions,
answer according to the question ask)
7. Services marketing- Write definition, characteristics, service quality measurement tools
and service gaps)
8. Competitor analysis-
9. Analysis of Consumer and industrial markets
10. Product planning and development
11. Product life cycle ( with picture representation)
12. New product Development ( 8 steps)
13. Market Segmentation – Targeting and Positioning(STP)
14. Channel Management – all distribution channels.( Like manufacturer to till customer)
15. Advertising and sales promotions-(types, advantage and disadvantages)
16. Pricing Objectives, Policies and methods- Steps important
17. Industrial (organization) and individual (consumer) buyer behavior - Influencing factors-
2 separate questions.
18. Buyer Behavior Models- (At least three models with picture representation)
19. Online buyer behavior-(importance, types and methods)
20. Customer satisfaction /Customer Relationships management (CRM)/ Customer
acquisition, Retaining, Defection.
21. Marketing Information System (MIS)
22. Marketing Research Process
23. Cause related marketing
24. Ethics in marketing / Online marketing trends
25. Social media and digital marketing.
(The above mentioned questions are all very important Essay questions. Dear
students those who couldn’t cover all, study at least 15 questions choosing as per
unit wise.) Write answers minimum 5 pages for essay type questions.

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