To: coreteam@officegreen.

com

Subject: Meeting Invitation to Discuss Customer Insights and Improvement Strategy

Opening:

Dear Core Team of Office Green,

I hope this email finds you well. I would like to invite you to an important meeting to discuss the recent customer insights gathered from our survey
following the test deliveries of Plant Pals' products. Your expertise and input are crucial as we strategize ways to enhance product quality, delivery
processes, and customer support for the upcoming official service launch. The purpose of this meeting is to review the valuable feedback we've
received from our customers and collectively brainstorm actionable steps for improvement. Your insights and collaboration will play a pivotal role
in shaping our next test delivery and ensuring our customers' satisfaction.

Body:

In this meeting, we will begin by discussing the objectives of the meeting and its importance in driving positive changes. We will engage in an
open discussion to gather your thoughts and observations on the survey findings. Collaborative brainstorming will help us uncover underlying
causes and potential solutions for the three major issues identified. Innovative ideas for optimizing delivery schedules and enhancing the live chat
option and customer support will be explored. We'll collectively discuss strategies to bridge the remaining gap in on-time delivery, considering our
customers' preferences. Our focus will shift to prioritizing strategies and assigning specific action items. Responsible team members will be
identified, and we'll agree on realistic deadlines for implementation. We'll summarize the key decisions made and action items discussed during
the meeting. Your dedication to driving positive change will be appreciated, and your involvement in our follow-up meetings to review progress will
be announced. Your participation is vital as we work together to elevate the Plant Pals experience for our customers.

Meeting Details:

Date: 21 July 2023

Time: 10.00 AM
Location: Conference Room

Closing:

Please confirm your availability for this meeting at your earliest convenience. Your input and commitment to enhancing our customers' experience
are highly valued. If you have any specific points you'd like to address during the meeting, feel free to let me know.

Looking forward to productive discussions and actionable outcomes. Thank you!

Signature: Nuikita Wachid, Project Manager

Attachments: Meeting Agenda