Strategies for

Successful Interpersonal Communication

 Interpersonal communication is a special form of unmediated human communication that occurs when we interact simultaneously with another person and attempt to mutually influence each other, usually for the purpose of managing relationships.

 Interpersonal communication skills are also known as people skills or soft skills. More than 50% of business communication involves IPC including listening and speaking. IPC skills are ranked in a survey as the most important factor for successful job performance.

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For successful IPC, one should be very clear about positive & negative in himself Helps to cover and overcome the weaknesses and drawbacks in ones personality Leads to self confidence

 Formal type communication. The purpose is to achieve something. The glue holding them together is tighter than the hall conversation or the quick hello on the street.

 Check receiver Be confident Be responsible Be specific Active listening Stay attentive

Public Social Personal Intimate 0 5 10 15 20

Intimate DISTANCE (in feet) 1.5

Personal 4

Social 12

Public 20

 The three basic forms of Interpersonal communication and their strategies

Interviewing Telephoning Dictating

Behavioral & Psychological Cues

Positive Cues Early Arrival Alert, responsive Relaxed Manner Clear voice Negative Cues Late Arrival Inattentive Tense, fidgety Mumbling, timid

Read each applicants resume before meeting Focus on core information desired(: i.e. character, personality etc. ) Make the interviewee feel comfort. Plan your questions Omit personal bias from your questions.

A rational self assessment of your skills and abilities Review how your skills relate to the open position Do homework on company Rehearse possible questions Speak with insiders

 Give positive first impression (warm handshake pleasant smile) Organize answers and support with data and evidences Listen carefully Ask thoughtful questions about the company and the position

Below are the points to Consider in International Telephoning: Be aware of time zones Speak more clearly. Restate and summarize more often. Memories are prone to error

 Know your specific purpose Know the precise person you are calling and the best time to call Take notes (summaries of previous discussions)

 Listen attentively Do not interrupt. Interruptions break up both yours and your partners train of thought Restate. Be sure you understand and your partner agrees End politely

Give the name and address to whom the message is to be sent Specify your purpose Speak more clearly Plurals Speak unusual words clearly Suggest Punctuation

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