Professional Documents
Culture Documents
www.airports.asn.au
MESSAGE FROM THE
CEO
Yours Sincerely,
Caroline Wilkie
CEO, AAA
The AAA also represents more than The AAA is the leading advocate for appropriate
CONTACT US 160 aviation stakeholders and organisations national policy relating to airport activities and
P: 02 6230 1110 that provide goods and services to airports. operates to ensure regular transport passengers,
E: info@airports.asn.au freight, and the community enjoy the full
w: www.airports.asn.au
benefits of a progressive and sustainable
airport industry.
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A I R P O R T O P E R AT I O N S
DAY 1 WEDNESDAY
Time Speaker and Session Details
0800 - 0845 Registration / Arrival Tea and Coffee
0845 - 0900 Welcome and Introduction
Caroline Wilkie
Keynote Presentations
0900 - 0930 The Balancing Act – Managing Safety, Security and Service Delivery at a Major
International Airport
Matthew Duffy
Head of Safety, Security & Service Delivery
Sydney Airport
»» Introduction – Airport Operations are Simple in Theory but Complex by Nature
»» The Problem – Many Stakeholders with Competing Needs
»» Solutions for Success – Airline Agreements, Service Contracts, Understanding
Capacity and Demand, Key Performance Indicators, Technology, Our Team –
Culture, Roles and Responsibilities
0930 - 1000 An Update on the Role and Activities of the Aircraft Noise Ombudsman
Narelle Bell
Aircraft Noise Ombudsman
The Aircraft Noise Ombudsman will provide an update on recent activities of the ANO,
including sharing some reflections from its recent focus on community engagement.
The presentation will cover the need to
»» Maintain and Enhance Connections with Communities to Meet Future Challenges
»» Recognise and Respond Effectively to Emerging Community Concerns
»» Stay up to Date with the Current Best Practice in Community Engagement
1000 - 1030 Redefining the role of technology in operation
Roy Bolwede
General Manager (Global)
Airport & ATM Operations Solutions
ADB Safegate
Airports today are utilising technology to a larger extent than ever before in order to
increase the performance of existing infrastructure. Technology is now implemented
and integrated across multi-organisational borders at the airport. The clear trend is
that highly complex integration projects tend to outgrow specification limits, creating
significant challenges to provide their intended, and much needed, operational
benefits. It is now time for a paradigm shift, and to bring the operational design and
implementation to the forefront to let technology support operations, and not the
other way around.
1030 - 1130 Morning Tea
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A I R P O R T O P E R AT I O N S
Airport Operations
1130 - 1200 Airside Operations Management Using Real Time Intelligence
Peter Dunlop
Airside Operations Manager
Brisbane Airport
Brisbane Airside Operations, in partnership with AeroAscent, has introduced an
innovative world first mobile app designed to raise Airport Safety, Compliance, Real
Time Intelligence, Enablement, Engagement and Efficiency
1200 - 1245 Hot Topics in Airport Operations
Chair: Simon Bourke
Policy Director
AAA
Stephen Goodwin
General Manager - Operations
Brisbane Airport
Matt Cocker
Executive General Manager - Operations and Corporate Affairs
Hobart Airport
Katie Cooper
Head of Aviation Operations
Melbourne Airport
1245 - 1330 Lunch
Airport Operations
1330 - 1400 Part 139 Project Update
Darren Angelo
Acting Manager Aerodrome Regulation
CASA
»» CASA update
»» PIR Part 139 update
»» Aerodromes update
1400 - 1430 Integrated Airfield Teams Collaborating for Project Success
Matthew Bender
Manager, Operations and Standards
Gold Coast Airport
Jared Feehely
Operations Supervisor
Gold Coast Airport
»» The Tasks at Hand - Brief Overview of Concurrent Capital Projects at GCA 2017/18
»» Team and Relationship Building - Integrating Personnel and Achieving Assurance
»» Challenges and Victories - Lessons Learnt
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Wednesday 23 & Thursday 24 May
Brisbane Airport Conference Centre
DAY 1 WEDNESDAY
1430 - 1500 Optimising Airside Operations at a non RPT Airport
Barrie Rogers
Airport Manager
Parafield Airport
Apron Management for Flight Training Organisations
»» Concepts to maximise Apron Usage for High Volume Users
»» Scheduled Apron Movements
Paperless Aerodrome Reporting
»» The Benefits of Tablet/Laptop Based Aerodrome Reporting
»» Operating System Add-Ons
1500 - 1530 Afternoon Tea
Wildlife Hazard Management
1530 - 1600 Managing Wildlife During the Design and Construction of Brisbane New Parallel
Runway
Jackson Ring
Wildlife Coordinator
Brisbane Airport
»» Wildlife hazard considerations during runway design and construction
»» Offsite management and engagement
»» Preparing airside operations personnel
1600 - 1630 Technology and the Management of Wildlife Hazards
Mike Clancy
Airside Operations Manager
Northern Territory Airports (Darwin International Airport)
Davy Maddick-Semal
Manager Operations
Northern Territory Airports (Alice Springs Airport)
»» Overview / Case Studies of Wildlife Hazard Management (and issues) at Darwin
and Alice Springs
»» Technology that has been used or trialled and the outcomes
»» Future plans
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A I R P O R T O P E R AT I O N S
1630 - 1700 The Changing Landscape around Airports and its Impact on Wildlife Strike Risk
Will Jamieson
Regional Manager, Principal Biologist, Project Manager
Vancouver Avisure
Historically, over 90% of reported wildlife strikes have occurred on or in close vicinity
to airports. With urbanisation and development around airports the risk will increase if
not managed effectively.
»» The legal framework
»» Lessons learnt - Case studies
»» What the airport operator can do to manage this issue
»» Understanding the risk
»» Effective monitoring
»» Biodiversity challenges – keeping it real
»» Influencing change at a local, State and National scale
1700 - 1730 Day One Close
1900 - 2300 Airport Trivia and Networking Dinner
Simon Hatfield, Director Airworks
Trivia Host
A Strong Bond
in asphalt overlays, resulting in the extension of the
service life of roads and airfield pavements.
DAY 1 SPEAKERS
DARREN ANGELO NARELLE BELL MATTHEW BENDER
ACTING MANAGER AIRCRAFT NOISE MANAGER, OPERATIONS AND
AERODROME REGULATION OMBUDSMAN STANDARDS
CASA GOLD COAST AIRPORT
After graduating with a BALLB
Darren Angelo, from the Civil from Macquarie University and Matthew joined Gold Coast Airport
Aviation Safety Authority (CASA), a short time in private practice, in January 2015 following 10
is currently acting as the Manager Narelle Bell joined Redfern Legal years engaged in operations and
Aerodrome Regulation in Centre as Consumer Credit Law compliance roles across Queensland
combination with his substantive Advocate and ultimately as Principal Airport Limited group airports. This
role as the Senior Standards Officer Solicitor. A move to the NSW experience provided exposure to a
for both Aerodromes and Heliports. Anti-Discrimination Board as Senior diverse range of aerodromes with
A former Aerodrome Inspector, Legal Officer was followed by roles varied operating levels, environmental
Darren is currently leading CASA’s in the NSW Attorney General’s conditions and aerodrome works
aerodrome section and is also Department, and finally as Director opportunities. Drawing on these
project lead to implement the of the Legislation and Policy Division experiences in his current role as
new heliport regulations as well as of the Department. She also served Manager Operations & Standards at
updating the existing aerodromes for a short period as Corporate Gold Coast Airport, Matthew works
regulations and standards. Counsel for the State Rail Authority. with a small team to oversee the full
range of daily and strategic airside
Darren also serves as Australia’s In 1994 Narelle was appointed to operations elements
representative on the ICAO the Social Security Appeals Tribunal,
Aerodromes and Operations Panel the then Equal Opportunity
and is a standing member of the Tribunal, the Professional Standards
Visual Aids Working Group, the Council and then the Administrative
Aerodrome Design Working Group Decisions Tribunal. Narelle also
and the Obstacle Limitation Surface established a busy legal policy
Task Force. consultancy.
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A I R P O R T O P E R AT I O N S
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Wednesday 23 & Thursday 24 May
Brisbane Airport Conference Centre
DAY 1 SPEAKERS
KATIE COOPER MATTHEW DUFFY PETER DUNLOP
HEAD OF AVIATION HEAD OF SAFETY, SECURITY AIRSIDE OPERATIONS
OPERATIONS & SERVICE DELIVERY MANAGER
MELBOURNE AIRPORT SYDNEY AIRPORT BRISBANE AIRPORT
Katie Cooper has been involved in Matt joined Sydney Airport in Peter is an experienced and highly
aviation for over 20 years and is December 2012 as the Head of motivated professional with
currently the Head of Operations Service Delivery during a period expertise in Managing Airline
at Melbourne Airport. Over the of significant change as the Operations, Customer Services
course of Katie’s career, she has organisation shifted its focus to and Airport Airside Operations.
been fortunate to have worked in delivering service excellence. His Peter has a proven track record in
Aviation in many different locations, portfolio expanded a year later to developing quality systems in team
from the UK and New Zealand to include safety and security thus environments and establishing
various cities in Australia. consolidating all of Sydney Airports long-term quality relationships
operations into a single business throughout the aviation industry.
Katie’s work experience has been unit.
enhanced by formal studies Peter has been in the aviation
including an MBA; being awarded Matt’s role includes oversight industry for 45 years and is currently
a scholarship to attend Harvard of terminal operations including leading the Airside Operations team
Business School from Chief baggage, airfield operations, at Brisbane Airport with the goal
Executive Women as well as various workplace health and safety, to achieve world class standards
qualifications in business and aviation safety, resilience and through ongoing Staff Development,
aviation. emergency management, asset introduction of Quality Systems,
allocations and service contracts. Training Competencies and Standard
Operating Procedures.
Matt has led the operational teams
through a period of unprecedented Brisbane Airport Airside Operations
growth with existing infrastructure is now fully digitised through the
being placed under significant implementation of Tracker Airside
pressure. During this period Sydney providing Real Time Intelligence to
Airport improved its performance manage the day to day and future
in service delivery, safety and operations at Brisbane Airport.
compliance through comprehensive
changes to processes, service
contracts, technology and teams.
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A I R P O R T O P E R AT I O N S
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Wednesday 23 & Thursday 24 May
Brisbane Airport Conference Centre
DAY 1 SPEAKERS
DAVY MADDICK-SEMAL JACKSON RING BARRIE ROGERS
MANAGER OPERATIONS WILDLIFE COORDINATOR AIRPORT MANAGER
NORTHERN TERRITORY BRISBANE AIRPORT PARAFIELD
AIRPORTS (ALICE SPRINGS
AIRPORT) Jackson Ring has been with Barrie joined Parafield in November
Brisbane Airport Corporation (BAC) 2017 as the Airport Manager
Davy started his career in the since 2012 and was appointed to and is responsible for managing
Tourism Industry first as a Tour the position of Wildlife Coordinator the aeronautical infrastructure
Leader in various parts of the in 2015. Prior to this appointment, and overseeing the day to day
world such as Africa, the Middle Jackson gained a decade of valuable operations at the airport, which
East and the Caribbean, before experience in Airside Operations at include flight training, charters,
arriving in Australia in 2008 where regional airports. adventure flights, maintenance
his adventure into aviation literally and refueling facilities. Previously
took off. With a keen interest in wildlife Barrie was the manager at Port
management, Jackson is responsible Lincoln Airport from July 2013 and
In July 2016 Davy moved to his for setting the field management oversaw the completion of the new
current role as part of the Northern program for wildlife control at $13m passenger terminal and apron
Territory Airport Pty Ltd group. Brisbane Airport. He is also the expansion. Barrie has over
Davy is currently responsible for all business lead for ground breaking 25 years’ experience in
management of aviation operational research into the activity of mud infrastructure management in
activities at Alice Springs and wasps in and around the airfield. government and private sector
Tennant Creek Airports. with a focus on aviation and
Through his important work,
asset management. Barrie has
Jackson hopes to find new
also worked with the Lord Howe
strategies that help reduce strike
Island Board as Manager Technical
rates and improve aircraft safety on
Services for 9 years including
a global scale.
management of the Island’s Airport
and infrastructure assets.
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A I R P O R T O P E R AT I O N S
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Wednesday 23 & Thursday 24 May
Brisbane Airport Conference Centre
DAY 2 THURSDAY
Compliance, Risk and Emergency Management
1100 - 1145 Emergency Case Study - Cyclone Debbie
Chair: David Nye
Major Airports Manager
AAA
Tony Schulz
Airport Operations Manager
Whitsunday Coast Airport
Rob Porter
General Manager
Mackay Airport
Paul Watson
General Manager - Civil Services and Operations
Hamilton Island Airport
1145 - 1215 Emergency Preparedness
Bob Calaby
Aerodrome Safety and Standards Manager
Northern Territory Airports Pty Ltd (Darwin International Airport)
»» Exercise and Real Thing
»» Darwin and Alice Springs Case Studies
1215 - 1245 Sharing the Load of Emergency Response
Jill Brix
Principal Consultant
Avisure
Airports are faced with a multitude of emergency incidents. In 2016, nearly
230 aircraft were involved in accidents in Australia, including 15 fatal accidents,
291 serious incidents and airports responding to countless local standbys. Add
cyclones, storms, floods, the occasional unruly passenger (just to name a few)
and the expectation of having an operational ready airfield to the fray, incident
management and practicing for emergencies is often seen as a burden. Add increasing
costs and limited resources, airports must seek ways to be more efficient and to
lighten their load.
»» Reducing your workload through an Emergency Exercise Planning Committee
»» Local emergency resources – what’s available
»» The power of airport community
1245 - 1330 Lunch
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A I R P O R T O P E R AT I O N S
Airside Safety
1330 - 1400 Airside Behavioural Safety Learnings - Driver Behaviour, Equipment Housekeeping and
Pilot Behaviour
Luc Ramalinga
Airside Manager
Melbourne Airport
»» Key Safety Issues Melbourne Airport face in day to day operations
»» How does industry improve in Airside Works notifications in particular to the pilot
community
»» “Target to 10” Speed Campaign Case Study
»» GSE Issues and how is Melbourne Airport dealing with this issue
1400 - 1430 Is Your Fuel Operation a Possible Safety Risk?
Fiona Ryan
Director
Aeroglobal
»» What could go wrong
»» What risks exist to the
»» Environment and ecosystem
»» Infrastructure
»» Passengers and staff
»» What are the consequences
»» Regulatory compliances
Pavement Works and Airside Operations
1430 - 1500 Cairns Taxiway Bravo Upgrade Learnings
Kate McCreery-Carr
Chief Operations Officer
Cairns Airport
The keys to overcoming challenges include:
»» Managing expectations
»» Develop realistic project delivery timeframes
»» Meet clients’ needs and stick to the plan (A)
»» Make sure you also have a Plan B and C
1500 - 1530 Stakeholder Engagement and Management with Works and Airport Operations
Jim Parsons
National Airports Manager
Fulton Hogan
»» Stakeholder engagement and maintaining BAU whenever possible
»» The Contractors major risks through a time limited possession period
»» How the Project design can implicate the complexity of “returning to service”
movement areas
»» The cost implications of covering risk and how it fits into the Contract Schedule
»» Innovation and how we can introduce this into the works to improve operational
surety
1530 - 1600 Afternoon Tea
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Wednesday 23 & Thursday 24 May
Brisbane Airport Conference Centre
DAY 2 THURSDAY
1600 - 1700 Regional Airports Operations Panel Interactive Workshop
Chair: Rob Porter
General Manager
Mackay Airport
Kate McCreery-Carr
Chief Operations Officer
Cairns Airport
Paul Watson
General Manager - Civil Services and Operations
Hamilton Island Airport
Matt Cocker
Executive General Manager - Operations and Corporate Affairs
Hobart Airport
Matthew Bender
Manager, Operations and Standards
Gold Coast Airport
1700 Close
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A I R P O R T O P E R AT I O N S
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information? compliance needs, and with the ongoing maintenance of your airport facility.
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showing what documentation each trade will need to deliver on your project. This has
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If you have problems finding critical information about lighting systems, start-up and shut-
down procedures for Co-Gen plants or a basic set of as-built drawings, OandMs have a
cloud-based solution which allows you to find all this information with just three clicks.
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Wednesday 23 & Thursday 24 May
Brisbane Airport Conference Centre
DAY 2 SPEAKERS
KEN ALLCOTT JILL BRIX BOB CALABY
AIRFIELD PLANNING PRINCIPAL CONSULTANT AERODROME SAFETY AND
MANAGER AVISURE STANDARDS MANAGER
SYDNEY AIRPORT NORTHERN TERRITORY
With more than 26 years of aviation AIRPORTS
Trained as an Air Traffic Controller, experience, Jill has extensive (DARWIN INTERNATIONAL
Ken worked at Sydney, Melbourne, experience in airfield operations, AIRPORT)
Avalon, Bankstown airports both risk management, and systems
as a tower controller and enroute management (quality, safety, Bob Calaby is the Aerodrome
controller before moving to Sydney risk, and environment), providing Safety & Standards Manager at
Airport. At Sydney Airport Ken has Avisure’s clients with a suite Northern Territory Airports, based
held positions as Airfield Operations of services such as compliance in Darwin. Bob is responsible for
Manager, Airfield Standards monitoring, auditing and emergency safety management, aerodrome
Manager, Manager Aviation events training. compliance and emergency
Capacity and Planning. planning.
Jill is also a Reservist Officer with
Ken assisted with the aviation the Royal Australian Air Force, After a previous career in
planning for the Sydney 23SQN, RAAF Base Amberley. At engineering surveying, Bob joined
2000 Olympics, development the last two years AAA National the Federal Airports Corporation
of A380, B748 and B77X Conferences Jill has presented on in Darwin in 1997, originally in the
standards, implementation emergency response exercises. This position of Technical Supervisor and
of slot allocation scheme, year Jill will provide more tips based then moving into various operations
facilitated the implementation of on airport exercises and research to roles.
transmissometers, stop bars, and assist airports in getting the most
Category II runway upgrades at Bob was Secretary to the National
out of their emergency exercise.
Sydney Airport. Ken also worked Airport Emergency Planning
with Airservices and industry to Advisory Group from 2009 to 2011
install the first GBAS unit in the and Chair of the AAA Emergency
southern hemisphere at Sydney Management Forum from 2011 to
Airport. 2014.
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A I R P O R T O P E R AT I O N S
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Wednesday 23 & Thursday 24 May
Brisbane Airport Conference Centre
DAY 2 SPEAKERS
SIMON HATFIELD TIM HURLEY KATE MCCREERY-CARR
DIRECTOR AVIATION SAFETY CHIEF OPERATIONS OFFICER
AIRWORKS CONSULTING INSPECTOR CAIRNS AIRPORT
CASA
After working in the aviation Kate has over 25 years airport
industry for over 15 years both Tim has been a Aviation Safety experience. Her current role is
internationally and domestically, Inspector (AIM & IFP) at CASA since Chief Operations Officer which
Simon has now established his own December 2015. Tim’s previous encompasses overseeing the vital
business, ‘Airworks Consulting’ positions have been with the Office day to day operations of Cairns
where he specialises in Airport of Airspace Regulation and as Airport, as well as providing
Operations, master planning and an Airspace Project Specialist at leadership and management to
airport design. CASA from 2011 to 2015. Before the airport’s operations business
joining CASA, Tim spent 5 years at unit in accordance with legislative
Professionally Simon has achieved Virgin Australia predominately in requirements and corporate
a number of goals which have been the Flight Operations Technical and objectives.
recognised nationally by the AAA. Aircraft Performance team. Tim is
a general aviation pilot and has a Kate is called on to provide expert
Simon has an unbridled enthusiasm Bachelor of Aviation and Diploma input into the development of
for flight from an early age which of Engineering Studies (Civil strategic objectives that contribute
has led him to become both an Engineering). to the long term success of the
experienced glider and power pilot. airport along with input into the
operational aspects of Mackay
Airport as part of the NQA (North
Queensland Airports) group.
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A I R P O R T O P E R AT I O N S
Ray’s career in aviation has seen He has extensive experience in the Rob is passionate about the future
him work as an Airport Inspector pavement and civil infrastructure of Australian regional aviation and
for the Department of Civil construction business and has been the fast pace of airports in general.
Aviation, Ground Maintenance involved in this work, specialising in During Rob’s 30 year career in the
Manager Melbourne Airport and as the Airport arena since he started Australian aviation industry he has
Operational and Technical Manager with the Australian Department of also gained experience working
Essendon Airport. Aviation in 1978. with the Department of Aviation,
Airservices Australia and Sydney,
Since 1999 when Ray became a Jim has a strong Project
Canberra, Alice Springs and Gold
consultant and joint director of Management background, as well
Coast Airports.
Airports Plus P/L he has worked as having vast practical experience
for a large number of Airports in asphalt and granular pavement Rob has been a member of the
applying his experience to all facets production and laying operations. ICAO panel for ARFFS and his
of their operations. He is currently international engagements have
conducting over 30 Aerodrome Jim places energy and emphasis
seen him visit airports at Saudi
Technical / Safety Inspections on close working relationships,
Arabia, India, London, Amsterdam,
annually for a range of airports from enabling practical and innovative
Paris and Fiji.
Sydney down to the size of Yarram solutions to his clients
in Victoria. Ray also conducts requirements. In addition to his new role as
training of Aerodrome Reporting Deputy Chair of the AAA Board,
Jim, with a career spent interstate,
Officers, Works Safety Officers and Rob is currently the chair of Mackay
throughout Asia, the pacific and
Airport Managers/Staff not directly Tourism Limited and Mackay
NZ, now uses Sydney as his base.
involved in Airport Operations. Stadium. Mackay Airport is part
of the North Queensland Airports
Ray works closely with CASA and group which also operates Cairns
Airservices Australia to provide Airport.
support to Airport Operators in
helping them understand the ever
changing aviation environment.
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Wednesday 23 & Thursday 24 May
Brisbane Airport Conference Centre
DAY 2 SPEAKERS
LUC RAMALINGA FIONA RYAN PAUL WATSON
AIRSIDE MANAGER DIRECTOR GENERAL MANAGER - CIVIL
MELBOURNE AIRPORT AEROGLOBAL SERVICES AND OPERATIONS
HAMILTON ISLAND AIRPORT
Luc has worked in the aviation Fiona is the CEO of AeroGlobal.
industry for over 10 years and She is an aviation management As General Manager of Civil
spent the last 7 years working for post- graduate, holds an IATA Safety Services & Operations Hamilton
Melbourne Airport. Diploma, Aviation Auditor diploma Island Enterprises, Paul shares the
and is an internationally certified Oatley family’s vision to create a
As the Airfield Manager Luc fuel operations inspector. Fiona is a world-class holiday destination.
manages the airfield department multiple disciplined safety specialist Paul hails from a background
responsible for airside safety in Australia and internationally. in Airline Operations, Airport
and compliance, airfield civil Operations, Financial Management
infrastructure and also airfield Fiona also has a background in fuel and Emergency Services.
lighting. operations auditing, emergency
Response management, Risk
Luc is particularly active in Management, Wildlife Hazard As General Manager of Civil
overseeing safety on the airfield Management Services & Operations, Paul
and chairs both the Airside Safety oversees 90 staff for a suite of
Committee and the Melbourne Fiona has worked with the departments in his portfolio which
Runway Safety Team with an International Aviation Safety include the Airport, Transport,
emphasis on driving change in Association (IATA) for a number of Security, Fire Department,
airside safety culture and improving years; with a number of airlines and Medical Centre WH&S and Public
driver behaviour. airports around the world Area Cleaning.
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A I R P O R T O P E R AT I O N S
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Wednesday 23 & Thursday 24 May
Brisbane Airport Conference Centre
PARTNERS
Event Partner Airport Trivia and Networking
Coffee Station Partner
Dinner Partner
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A I R P O R T O P E R AT I O N S
CONTACT DETAILS
Australian Airports Association
P 02 6230 1110
E events@airports.asn.au
www.airports.asn.au