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- its direction is to its market

Module 1: Marketing leadership, market share, market


Principles spread, and customer service
3. Social-related
LESSON 1: What is Marketing - refers to external objectives
What is Market LESSON 3: APPROACHES IN MARKETING
- consist of all potential customers • EVOLUTIONS IN MARKETING
1. Production Era
• Captured Market
- 1990s - 1920s
- who have purchased the product
- producing and distributing new
• Untapped Market
product
- who have not yet purchased the
2. Sales Era
product
- 1930s - 1940s
Marketing - advertising and salespeople to
convince customers to buy company's
- activity and processes for;
products
3. Marketing Department Era
1. creating (product
- 1950s - 1960s
development/research),
- developing many new marketing
communicating (advertising and
activities to sell products
promotions), delivering (physical
4. Marketing Concept Era
delivery)
- 1970s - today
2. Exchanging Offerings
- satisfying customers needs with a
- people are giving and receiving
carefully developed marketing mix
something of value
- sales transactions
3. Value
- marketer's job is to ensure that MARKETING APPROACHES
customers see the value of the
Traditional Approach
product
➢ focus on selling the product
What do we Market? ➢ think from the perspective of the
Product company
➢ uses mediums such as flex boards
- applies to anything that is being ➢ focus on selling goods for profit
marketed, tangible or intangible
- use of marketing mix of McCarthy
LESSON 2: GOALS IN MARKETING
(1928) - 4Ps - set of marketing tools
1. Monetary • Product
- company's performance in market • Price
share, return on investment or net • Place
profit • Promotion

2. Marketing-related - customers perspective - 4Cs -


Lauterborn (1993)
• Customer's Needs
• Customers Cost Marketing Plan
• Customers convenience
- Written document that contains a
• Communication to costume
detailed analysis of the current market
Contemporary Approaches situation.

➢ customers satisfaction, customers


point of view
➢ customer oriented
➢ uses modern methods (social media)
➢ places a premium on customers
satisfaction

• Remodeled Marketing Mix


- Dr. Roberto distinguishes the Product
as the base P and all others are the
support Ps. The base P is the value
offering, while placement (to make
the product available), pricing (to
make it affordable), and promotion
(to get the target customers to know,
wanta, and buy the product).
• From 4Ps to 7Ps
- The 4Ps was redefined by adding;
➢ Process
➢ People
➢ Physical Environment

AIDA
- Awareness
- Interest
- Desire
- Action

New Business Models


• Social Marketing Approach
- Application of marketing technique to
social problems
- Raises awareness of a given problem
and aims to convince an audience to
change their behavior
- Relationship Marketing Approach
- Mix of tactics to build strong
relationship with customers
- Involves methods to improve
customer experience

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