This document provides an overview of marketing principles and approaches. It discusses key marketing concepts like defining the market and goals of marketing. It also outlines the evolution of marketing approaches from the production era to the modern marketing concept era. Finally, it briefly introduces common marketing strategies and frameworks like the marketing mix, AIDA model, and new business models focused on social marketing and relationship building.
This document provides an overview of marketing principles and approaches. It discusses key marketing concepts like defining the market and goals of marketing. It also outlines the evolution of marketing approaches from the production era to the modern marketing concept era. Finally, it briefly introduces common marketing strategies and frameworks like the marketing mix, AIDA model, and new business models focused on social marketing and relationship building.
This document provides an overview of marketing principles and approaches. It discusses key marketing concepts like defining the market and goals of marketing. It also outlines the evolution of marketing approaches from the production era to the modern marketing concept era. Finally, it briefly introduces common marketing strategies and frameworks like the marketing mix, AIDA model, and new business models focused on social marketing and relationship building.
Principles spread, and customer service 3. Social-related LESSON 1: What is Marketing - refers to external objectives What is Market LESSON 3: APPROACHES IN MARKETING - consist of all potential customers • EVOLUTIONS IN MARKETING 1. Production Era • Captured Market - 1990s - 1920s - who have purchased the product - producing and distributing new • Untapped Market product - who have not yet purchased the 2. Sales Era product - 1930s - 1940s Marketing - advertising and salespeople to convince customers to buy company's - activity and processes for; products 3. Marketing Department Era 1. creating (product - 1950s - 1960s development/research), - developing many new marketing communicating (advertising and activities to sell products promotions), delivering (physical 4. Marketing Concept Era delivery) - 1970s - today 2. Exchanging Offerings - satisfying customers needs with a - people are giving and receiving carefully developed marketing mix something of value - sales transactions 3. Value - marketer's job is to ensure that MARKETING APPROACHES customers see the value of the Traditional Approach product ➢ focus on selling the product What do we Market? ➢ think from the perspective of the Product company ➢ uses mediums such as flex boards - applies to anything that is being ➢ focus on selling goods for profit marketed, tangible or intangible - use of marketing mix of McCarthy LESSON 2: GOALS IN MARKETING (1928) - 4Ps - set of marketing tools 1. Monetary • Product - company's performance in market • Price share, return on investment or net • Place profit • Promotion
Lauterborn (1993) • Customer's Needs • Customers Cost Marketing Plan • Customers convenience - Written document that contains a • Communication to costume detailed analysis of the current market Contemporary Approaches situation.
➢ customers satisfaction, customers
point of view ➢ customer oriented ➢ uses modern methods (social media) ➢ places a premium on customers satisfaction
• Remodeled Marketing Mix
- Dr. Roberto distinguishes the Product as the base P and all others are the support Ps. The base P is the value offering, while placement (to make the product available), pricing (to make it affordable), and promotion (to get the target customers to know, wanta, and buy the product). • From 4Ps to 7Ps - The 4Ps was redefined by adding; ➢ Process ➢ People ➢ Physical Environment
AIDA - Awareness - Interest - Desire - Action
New Business Models
• Social Marketing Approach - Application of marketing technique to social problems - Raises awareness of a given problem and aims to convince an audience to change their behavior - Relationship Marketing Approach - Mix of tactics to build strong relationship with customers - Involves methods to improve customer experience