Oleksandr Dovhanenko

Date of birth: 30/12/1996 Nationality: Ukrainian Gender: Male Phone

number: (+380) 931857662 (Mobile) Email address: dovhanenko96@gmail.com

Instagram: https://www.instagram.com/theroute_hawaii/?hl=ru

Telegram: https://t.me/theroutehawaii

Address: Zakhidnodonbaska 21, 51400, Pavlohrad, Ukraine (Home)

WORK EXPERIENCE

01/02/2016 – 01/04/2018 Gdansk, Poland

WAITER QUBUS HOTEL GDANSK

• Greeting guests
• Guest service
• Serving in the restaurant hall
• Serving al a carte
• Service of business conferences and lunches
• Service wedding, birthday, catering
• Serving guests at the bar

01/09/2018 – 01/02/2020 Gdansk, Poland

FRONT DESK RECEPTIONIST QUBUS HOTEL GDANSK

• Greeting guests
• Providing information about hotel services and facilities
• Receiving incoming calls
• Providing feedback to guests (holidays, room reservations, business conferences, city tours)
• Upselling room
• Check-in/Checking-out
• Checking of bookings during the day and the next day

17/03/2022 – 16/09/2022 Kiev, Ukraine

CUSTOMER SUPPORT REPRESENTATIVE (REMOTE) SUPPORTYOURAPP

1. Manage approving or rejecting the content

2. Collaborating with the team on content that needs adjustment
3. Other content tasks as assigned
4. Creation content for mobile application
5. Collaboration with managers and sales representatives
6. Working on CRM systems (Salesforce, Admin)

EDUCATION AND TRAINING

01/10/2015 – 10/05/2019 Gdansk, Poland

BACHELOR'S DEGREE WSB Gdansk (Wyzsza Szkola Bankowa)

Address Aleja Grunwaldzka 238A, Gdansk, Poland

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN

Other language(s):

UNDERSTANDING SPEAKING WRITING

Spoken Spoken
Listening Reading
production interaction
ENGLISH B2 B2 B1 B1 B1

POLISH C1 C1 B2 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user