Juliana Muthoni Mburu

Housekeeper
Nairobi, Kenya. Cell phone: +254720986148
Email address: julianawambui2017@gmail.com

PERSONAL

Career objective: To secure a position as a housekeeper where I can utilize my strong

organizational and interpersonal skills to provide exceptional customer service and
support. I am eager to contribute my experience in coordinating housekeeping
departments, completing shift procedures, and maintaining adequate supplies while
ensuring high guest satisfaction.

Professional profile: With a proven track record in housekeeping coordination, shift

procedures, and supply management, I deliver excellent service with a smile. My strong
interpersonal skills excel at handling challenging client situations, ensuring high
customer satisfaction. With excellent organization and task prioritization, I adeptly juggle
multiple responsibilities. As a friendly team player, I'm passionate about providing
outstanding customer care and contributing to any establishment's success.

PROFESSIONAL SKILLS, EXPERIENCE AND ABILITY

a. Strong interpersonal and communication skills to interact effectively with guests and
team members.
b. Excellent organizational and time management abilities to ensure efficient housekeeping
operations.
c. Proficient in coordinating housekeeping departments to maintain cleanliness and
orderliness with strong problem solving skills to handle difficult client situations.
d. Skilled in completing shift procedures and maintaining supply checklists to ensure
smooth operations.
e. Detail-oriented and attentive to cleanliness and hygiene standards for a pristine
environment.
f. Customer service-oriented with a focus on guest satisfaction, providing exceptional
service at all times.
g. Effective listening and communication skills for upselling and resolving customer issues
promptly; Ability to multitask and prioritize responsibilities in a fast-paced environment:
Team player with a friendly and courteous demeanor, fostering a positive work
environment.
h. Data entry and basic accounting proficiency for accurate record-keeping with proficiency
in MS Office packages (Excel, Word, Access), PowerPoint, Internet, and Outlook for
administrative tasks.
i. Adaptability to work in a dynamic hospitality setting and handle changing circumstances.
j. Knowledgeable in handling financial transactions and maintaining accurate client records.
 EXPERIENCE

The Ole-Ken Hotel, Nakuru, Kenya

March, 2022 - Present - Housekeeping Supervisor

January 2016 - August, 2017 - Housekeeping Supervisor
Responsibilities
 Oversee and coordinate housekeeping operations to maintain cleanliness and
orderliness throughout the establishment.
 Train and supervise housekeeping staff, ensuring high standards of cleanliness and
efficiency.
 Inspect rooms and public areas to ensure they meet quality standards and address any
issues promptly; Manage housekeeping supplies and equipment, ensuring an
adequate stock level and efficient usage.
 Implement and enforce health and safety protocols to ensure a safe and hygienic
environment for guests and staff.
 Handle guest requests and complaints related to housekeeping, providing excellent
customer service to maintain guest satisfaction.
 Collaborate with other departments to ensure a seamless guest experience and
efficient workflow.
 Develop and implement housekeeping procedures and guidelines to enhance
efficiency and service quality.
 Monitor and maintain budgetary controls to optimize resources and achieve financial
targets.
 Conduct performance evaluations and provide feedback to housekeeping staff to
promote professional growth and development.

TransGuard Group -Yas Mall, Abu Dhabi, United Arab Emirates.

November, 2019 - February, 2022-Housekeeping Supervisor

December, 2017 - November, 2019 -Housekeeper
Responsibilities
 Coordinate and manage housekeeping operations to ensure cleanliness and orderliness
throughout the mall, meeting the high standards of hospitality environments.
 Implement effective shift procedures, assigning tasks to the housekeeping staff and
monitoring their performance to ensure optimal efficiency and guest satisfaction.
 Maintain accurate supply checklists and proactively manage outlet stationery to ensure
smooth operations and availability of necessary resources.
 Supervise and inspect rooms, ensuring they are impeccably clean, well-maintained, and
prepared to meet guests' expectations. Provide personalized service and cater to the
needs of high-balance guests, prioritizing their satisfaction and creating a memorable
experience.

Simba Lodge-Housekeeping Coordinator 

January 2013 - December 2015

Responsibilities
 Supervised and trained housekeeping staff, ensuring they had the necessary skills
and knowledge to perform their duties efficiently.
 Monitoring and managing housekeeping supplies and equipment by maintaining an
inventory of cleaning products, linens, toiletries, and other supplies, ensuring an
adequate stock level at all times. 
  Implemented systems to track usage and minimize waste of supplies to optimize
budget allocations.
  Established and implemented rigorous quality control measures, including regular
inspections of guest rooms, public areas, and back-of-house spaces to identify
maintenance or cleanliness issues. 
 Actively engaged with guests to ensure their satisfaction; promptly addressed any
concerns or requests related to housekeeping services, accommodating special
requests whenever possible. 
 Administrative tasks such as scheduling appointments efficiently, maintaining
detailed client records, and handling financial transactions professionally and
accurately. 

EDUCATIONAL BACKGROUND

Ashley’s Hair and Beauty Academy-Certificate

2013-2014
 Spa and Beauty Kenya
Utalii College, Nairobi-Certificate
2009-2010
 Front Office and Housekeeping Kenya
 Relevant coursework
St Michael Girls High School, Nakuru County, Kenya -High School
1999-2002
 Kenya Certificate of Secondary School Education (KCSE)

REFEREES

Magdalyn Njeri
HR Consultant
The Ole Ken Hotel, Nakuru
+254722321578
magysteve@gmail.com

Binu Matthew
Assistant Manager- Facilities Management
TransGuard Group
+971565024671
binu.m@transguard.com

Ashraf Alam
Coordinator Employee Welfare and Relations
TransGuard Group
+971502115535
ashraf.alam@transguard.com