Role: Payment solution specialist

Department: Payment
Reporting to: Director of Finance

Purpose of the role:

As a payment solution specialist, your role is to ensure the smooth and efficient handling of
payment transactions within the organization. You will be focused on managing the payment
solutions team and ensuring compliance with industry regulations and standards, while also
fostering a positive and productive work environment. By overseeing the payment operations,
you will contribute to the overall success of the online casino by providing secure, reliable, and
efficient payment services to customers.

You will be responsible for:

 Research and analyse various payment solutions available in the market specifically for
online casinos.
 Identify and evaluate payment providers, gateways, and processors that are suitable for
iGaming industry.
 Collaborate with internal teams to assess the integration and compatibility of payment
solutions with our systems.
 Ensure compliance with regulatory requirements and industry standards for online gambling
payment processing.
 Negotiate contracts and establish partnerships with payment service providers to ensure
competitive pricing and favourable terms.
 Monitor and analyse payment trends, customer preferences, and industry developments to
identify opportunities for improvement.
 Act as a liaison between customers and payment solution providers to address any issues
related to payment processing or depositing.
 Provide customer support and guidance to resolve payment-related inquiries, troubleshoot
issues, and facilitate smooth deposit transactions.
 Stay updated on the latest payment technologies, security measures, and fraud prevention
techniques in the online gambling industry.
 Collaborate with cross-functional teams, including product management, finance, and
customer support, to ensure seamless payment experiences for customers.

This job description is not intended to be an exhaustive list of responsibilities. The job
holder may be required to complete any other reasonable duties in order to achieve
business objectives.
You will be/have:

 Previous experience in the online casino or online gambling industry, specifically in the
payment solutions domain, is highly desirable.
 Strong knowledge of different payment methods, gateways, and processors used in the
online gambling industry.
 Familiarity with regulatory requirements and compliance standards related to online gambling
payment processing.
 Excellent research and analytical skills to evaluate payment solutions based on security,
reliability, cost-effectiveness, and customer experience.
 Effective negotiation and communication skills to establish partnerships and maintain
relationships with payment service providers.
 Ability to troubleshoot payment-related issues and provide prompt and efficient customer
support.
 Detail-oriented with a focus on accuracy, data analysis, and problem-solving.
 Strong organizational skills to manage multiple payment projects simultaneously.
 Understanding of risk management and fraud prevention strategies in online payment
processing.

Ideal Requirements:

 Experience in a similar position within Payments.

 Possessing a sound knowledge of the various payment methods available and the
respective acceptance by market.
 Strong knowledge of Microsoft Office Tools.
 Self-motivated individual who does not shy away from taking ownership and responsibilities
in a challenging environment.
 Positive, ‘can-do’ attitude.
 Ability to work independently as well as part of a team, whilst managing various tasks .