EBusiness A Canadian Perspective For A Networked World Canadian 4th Edition Trites Test Bank 1

Ebusiness: A Canadian Perspective for a Networked World, 4e
Chapter 4 – Enterprise-wide and Inter-enterprise Systems
Solution Manual for eBusiness A Canadian

Perspective for a Networked World Canadian 4th
Edition by Trites and Boritz ISBN 0132482037
9780132482035
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1) Which of the following statements best describes enterprise-wide systems?
A) They are based on the concept that the personnel should have confidence that
the information they have is accurate.
B) They are information systems that are quite easy to implement.
C) They are replacements for mainframe systems.
D) They are information systems that are deployed throughout an enterprise.
E) all of the above
Answer: D
Diff: 2 Type: MC Page Ref: 72
Skill: A Objective: 1
2) Which of the following statements about an ERP system is true?

A) It enables personnel throughout an organization to view the same data.
B) It makes extensive use of legacy systems.
C) It is small with a comprehensive set of functionality.
D) It does not consist of modules.
E) The largest vendor of ERP systems is Baan.
Answer: A
3) Which of the following are the basic elements of any information system?
A) internet, intranet, extranet
B) data, output, processing (applications)
Copyright © 2013 Pearson Canada Inc. 4-1

C) hardware and software

D) technology and people
E) all of the above
Answer: B
Skill: R Objective: 2
4) Which of the following is true about relational databases?

A) They are linked by identifying a common field between two or more
individual files in the database.
B) They are not used in ERP systems.
C) They always require the use of an intranet.
D) They are only sold by Oracle.
E) all of the above
Answer: A
5) BPR stands for which of the following?

A) Business Process Reporting
B) Business Procedure Reengineering
C) Business Process Reengineering
D) Business Process Relational
E) none of the above
Answer: C
6) Which of the following statements is true of BPR?

A) BPR means that the business processes being carried out by the organization
must be substantially changed.
B) The BPR element of an ERP implementation is one of the least challenging
aspects of the project.
C) BPR is the only characteristic of ERP systems.
D) Every organization goes through BPR at some point in time.
E) all of the above
Answer: A
7) Failed ERP implementations are often the result of:

A) technological complications.
B) hardware failure.
C) change management issues.
D) lack of commitment.
E) over analyzing the situation.

Answer: C
8) An ERP implementation can best be described by which of the following scenarios?

A) Definition, Operations Analysis, Build, Solution Design, Transition,
Production
B) Definition, Operations Analysis, Solution Design, Transition, Build,
Production
C) Definition, Operation Analysis, Solution Design, Build, Transition, Production
D) Definition, Solution Design, Build, Transition, Operation Analysis, Production
E) Definition, Solution Design, Build, Transition, Production, Operation Analysis
Answer: C
Diff: 3 Type: MC Page Ref: 80, 81
9) In order to be a valuable backbone of the company, ERP systems must be integrated

with:
A) the internet.
B) supply chain management.
C) customer relationship management.
D) business intelligence.
E) all of the above
Answer: E
10) Middleware can be best described by which of the following statements?

A) An example of middleware software is Falcon.
B) Middleware is used in enterprise systems.
C) Middleware involves the creation of a direct linkage through which data can
flow uninterrupted.
D) The use of middleware between applications like accounting software is
seamless.
E) all of the above
Answer: C
11) Which of the following statements is the best description of XML?

A) XML provides a mechanism for any document builder to define new XML and
HTML tags.
B) XML can only be used in a single system.
C) XML provides a mechanism for any document builder to define new XML
tags.

D) XML is only used for the integration of systems from the internet back into the
basic information systems of the company.
E) all of the above
Answer: C
12) Enterprise resource planning systems focus on ________.

A) accounting
B) marketing
C) sales
D) management
E) the entire enterprise
Answer: E
13) Extensible markup language and middleware could be used to:

A) integrate ERP with other applications.
B) develop custom software applications.
C) eliminate the reliance on ERP systems.
D) adjust source code easily.
E) report troubleshooting results within the firm.
Answer: A
Diff: 3 Type: MC Page Ref: 80, 81
14) The major advantage of three-tier application architecture is:

A) it can withstand more viruses.
B) it costs less than other configurations.
C) it can optimize performance.
D) applications can be centralized
Answer: C
15) The integration of ERP systems with other systems:

A) is relatively easy.
B) is very complex.
C) is too expensive.
D) leads to sub-optimal performance.
E) detracts from the ERP’s value.
Answer: B

16) The implementation of “best-of-breed” systems in one enterprise:

A) will result in the best overall system.
B) may lead to additional costs of implementation and maintenance.
C) can cause reduced need for integration.
D) will be recommended by most consulting companies.
Answer: B
17) The failed ERP implementation at Hershey Foods Corp. in 1999 demonstrated a
project manager needs to:
A) find a solid project team in the IS department.
B) document internal business processes so they can be replicated.
C) develop detailed training policies and procedures.
D) capture all legacy system data in one new database.
E) choose the best system for the production department.
Answer: C
18) The development of collaborative business practices requires:

A) email applications only.
B) advanced information technology and integration.
C) state of the art ERP systems.
D) customer relationship management.
E) business intelligence.
Answer: B
19) In collaborative systems, a firm can collaborate with ________.

A) customers
B) suppliers
C) employees
D) competitors
E) all of the above
Answer: E
20) The management of inter-enterprise systems:

A) can be carried out easily by one company’s IT department
B) is critical to reducing the costs of EDI and email.
C) requires input from both enterprises.

D) can easily be integrated with new technologies.

E) requires little security work due to firewalls.
Answer: C
21) The difference between packaged software and in-house software is:
A) packaged software has labels indicating the manufacturer while in-house
software does not.
B) packaged software is bought off –the-shelf in a form that is installed and then
operated.
C) program code for packaged software is made from pre-programmed
computers.
D) packaged software always fits specific needs of companies, hence it is never
customized.
E) all of the above
Answer: B
22) System sizing means:

A) assessing the volume and processing requirements that will be placed in a new
information system.
B) determining the size of the system required.
C) determining hardware and software requirements.
D) eliminating risks and checking the platform on which the system is intended to
run.
E) all of the above
Answer: E
23) A process of high volume entry, processing, and output of test data designed to
determine whether the system has the capacity to handle the volumes that will be
required of it is called:
A) system ignition.
B) system basic check.
C) stress testing.
D) stress customizing.
E) going live.
Answer: C
24) Which approach enhances the possibility of attaining a good fit between the business
processes and the software?

A) best fit approach

B) business processes reengineering
C) best-of-breed approach
D) business customization approach
Answer: C
25) What does EAI (the process of planning, implementing, and managing the ability of
applications in an enterprise to share information efficiently, often involving legacy
systems and ERP systems) stand for?
A) Ebusiness Application Interfaces
B) Enterprise Applications and Intelligence
C) Enterprise Application Integration
D) Ebusiness Applied Intranets
E) Extensible Application Integration
Answer: C
26) A database system commonly used for SAP is:

A) Microsoft’s relational database system
B) SQL Server
C) IBM’s DB2
D) Oracle
E) all of the above
Answer: E
27) Y2K is a term referring to:

A) the year 2000.
B) an internet virus.
C) a client-server system.
D) collaborative systems.
E) legacy systems.
Answer: A
28) The largest vendors of ERP systems are:

A) Microsoft and Apple
B) IBM and Cisco Systems
C) Manugistics and Oracle
D) Oracle and SAP

E) HP and SAP
Answer: D
29) In an ERP system, which module keeps track of inventory?

A) financial accounting module
B) sales and distribution module
C) materials management module
D) human resources module
E) customer relationship module
Answer: C
30) The first step in ERP implementation is:

A) organize the project team.
B) develop a training plan.
C) map the current business processes.
D) document business procedures.
E) backup existing data.
Answer: A
31) ERP systems do not have the characteristics of an enterprise-wide system.

A) True
B) False
Answer: False
Diff: 2 Type: TF Page Ref: 72
32) Most ERP systems are configured as two-tier client-server systems.

A) True
B) False
Answer: False
33) An ERP system is flexible in the initial stages of implementation, but this flexibility
decreases over time.
A) True
B) False
Answer: True

34) Systems sizing is the process used to determine whether the system has the capacity
to handle the volumes that will be required of it.
A) True
B) False
Answer: False
35) A major difference between HTML and XML is that HTML describes the content of
a page or file only in terms of how it is to be displayed and interacted with, XML
describes the content in terms of what data is being included.
A) True
B) False
Answer: True
36) A legacy system is an outdated application that has not yet been legalized or
authorized.
A) True
B) False
Answer: False
37) The scope of the modules (e.g., accounting, human resources, etc.), the fact that an
ERP system works across an entire organization, and the sheer size of an ERP system
are the defining characteristics of ERP systems.
A) True
B) False
Answer: True
38) The processing element of an information system can be distributed to client

computers to create a form of a client server system called a distributed data client
server system.
A) True
B) False
Answer: False
39) A three-tier client-server system is comprised of application servers, clients, and a

network server.

A) True
B) False
Answer: True
40) The program code for packaged software is not normally changed.
A) True
B) False
Answer: True
41) There are different ways of effectively creating enterprise-wide systems other than by
purchasing a single large software package.
A) True
B) False
Answer: True
42) The advent of ebusiness and the turn of the millennium slowed the development of
enterprise-wide systems.
A) True
B) False
Answer: False
43) How does middleware differ from the idea of importing and exporting information
between applications?
Answer:
Because it involves the creation of direct linkage through which data can flow
uninterrupted, which means there is no need for importing and exporting functions to
be executed.
Diff: 2 Type: ES Page Ref: 80
44) List three differences between XML and HTML.

Answer:
a. XML does not rely on single preset tags to identify information like HTML
b. XML uses tags only to identify the data, not the specific meanings of the tags
like in HTML
c. XML is often used for integration of systems from the internet back into the
basic information systems of the company, the CRM and ERP systems, the
accounting systems, and any other components of the supply chain.


45) Provide examples of collaborative systems on four aspects: with customers, suppliers,
personnel, and competitors.
Answer:
a. Collaboration with customers: The Levi Strauss & Co. website offered
customers the option to create their own jeans by inputting their own
measurements and then ordering them over the web.
b. Collaboration with suppliers: Ford Motor Company adopted a system called
“digital mockup” which operates on a website and enables all of the suppliers
to work on the design of a product at the same time.
c. Collaboration with personnel: Lotus Notes enables personnel on a project to
file their papers in a central location and have them fully accessible by other
team members, regardless of their location
d. Collaboration with competitors: Trading exchanges such as Covisint in the
automobile industry, as described in Chapter 1.
Diff: 3 Type: ES Page Ref: 82, 83
46) Identify four ways that collaborative systems are being managed.
Answer:
By outsourcing, by placing the systems management in the hands of a separate entity,
by establishing a management agreement with one or more of the participants in the
collaboration, and by having each of the participants manage the part of the system
that simply falls within their own system.
47) Why do specific processes have to be changed when a collaborative system is

adopted?
Answer:
Since some processes will be reallocated between the partners, or by the new entity.
48) Describe the benefits of enterprise-wide systems.

Answer:
Information is available to all personnel in the enterprise who need it, regardless of
where the people are located.
Everyone is “on the same page”/all personnel are reading the same data.
Data is gathered using one piece of software to optimize the organization of that data
and, therefore, make it easier to access and manage.

49) Explain what is meant by the “drill-down” capability of many financial accounting
modules in an ERP system.
Answer:
The overall financial results can be presented in a report, and then the user can access
progressively more detailed reports according to division, geographical area, and even
particular stores by clicking on selected numbers in the report.
50) Explain how a centralized data structure differs from a traditional data structure.
Answer:
In a traditional data structure, each functional area has its own data, tied into separate
applications, and resulting in functional “silos” and inhibited free flow of
information/difficult communications.
In a centralized data structure, data are shared, reducing and perhaps eliminating the
need for communications just to transfer data because everyone has access to the
same data.

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Ebusiness: A Canadian Perspective for a Networked World, 4e

Chapter 4 – Enterprise-wide and Inter-enterprise Systems

Solution Manual for eBusiness A Canadian

2) Which of the following statements about an ERP system is true?

Copyright © 2013 Pearson Canada Inc. 4-1

C) hardware and software

4) Which of the following is true about relational databases?

5) BPR stands for which of the following?

6) Which of the following statements is true of BPR?

7) Failed ERP implementations are often the result of:

Copyright © 2013 Pearson Canada Inc. 4-2

8) An ERP implementation can best be described by which of the following scenarios?

9) In order to be a valuable backbone of the company, ERP systems must be integrated

10) Middleware can be best described by which of the following statements?

11) Which of the following statements is the best description of XML?

Copyright © 2013 Pearson Canada Inc. 4-3

12) Enterprise resource planning systems focus on ________.

13) Extensible markup language and middleware could be used to:

14) The major advantage of three-tier application architecture is:

15) The integration of ERP systems with other systems:

Copyright © 2013 Pearson Canada Inc. 4-4

16) The implementation of “best-of-breed” systems in one enterprise:

18) The development of collaborative business practices requires:

19) In collaborative systems, a firm can collaborate with ________.

20) The management of inter-enterprise systems:

Copyright © 2013 Pearson Canada Inc. 4-5

D) can easily be integrated with new technologies.

22) System sizing means:

Copyright © 2013 Pearson Canada Inc. 4-6

A) best fit approach

26) A database system commonly used for SAP is:

27) Y2K is a term referring to:

28) The largest vendors of ERP systems are:

Copyright © 2013 Pearson Canada Inc. 4-7

29) In an ERP system, which module keeps track of inventory?

30) The first step in ERP implementation is:

31) ERP systems do not have the characteristics of an enterprise-wide system.

32) Most ERP systems are configured as two-tier client-server systems.

Copyright © 2013 Pearson Canada Inc. 4-8

38) The processing element of an information system can be distributed to client

39) A three-tier client-server system is comprised of application servers, clients, and a

Copyright © 2013 Pearson Canada Inc. 4-9

44) List three differences between XML and HTML.

Copyright © 2013 Pearson Canada Inc. 4-10

Diff: 3 Type: ES Page Ref: 81

47) Why do specific processes have to be changed when a collaborative system is

48) Describe the benefits of enterprise-wide systems.

Copyright © 2013 Pearson Canada Inc. 4-11

Copyright © 2013 Pearson Canada Inc. 4-12

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