Toeic Preparation2

TOEIC Preparation
LC+RC
Volume 1
Park Hye Young
Jeon Ji Won
NTV 3
Công ty TNHH NHÀ XUẤ T BẢ N TONG HƠP
Nhân Trí Việt THÀ NH PHỐ HỒ CHÍ MINH
Tai Sach mien phi tai: Sachmoi24h.com

PREFACE
IF
TOEIC Preparation LC + RC Volume 1 & Volume 2 are the right books

for you - those who are planning to take the TOEIC test in the near
future.
It is important to understand that TOEIC is not the kind of general

English you have so far been familiar with. You must, therefore, know
the structure of the test, especially the new test format, to familiarize
yourself with the various kinds of questions and text types. Undoubtedly,
TOEIC Preparation LC + RC series will meet your demand. Firstly, both
listening and reading parts are presented in one book, which is very
convenient for users. Each section begins with an introduction to a
particular part of the TOEIC test, explaining what it is like and providing
an example. Secondly, a wide range of exercises together with actual
test practice throughout the book will enhance your test-taking skills,
which may result in great success in the coming test. Finally, it is
essential that you repeatedly do the practice tests in the book, check
your work to draw experience and refer to additional materials in the
same series.
TOEIC Preparation LC + RC series can be used in class with the assistance

of an instructor or for self-study.
■
Through the step-by-step approach to learning and using test-taking
skills, you not only become comfortable with the TOEIC test but also
improve your overall English language ability.
4 TaiSachmien phitai:Sachmoi24h.com
B@|!1! Question - Response
Unit 03 Information Questions (1) 25
Unit 04 Information Questions (2) 31
Unit 05 Yes/No Questions 39

CONTENTS
Unit 06 Other Types of Questions 45
Unit 07 Business Activities 53
Unit 08 Daily Activities 61
Unit 09 At Public Places 69

[ Part Talks
About the Book 6
About
Telephone TOEIC 8&
Messages
Unit 10 7
Public Announcements
9
Unit 11 Advertisements & Radio
Broadcasts Listening Comprehension

8 Reading Comprehension
7
Unit 12 Speeches & Internal
Announcements
Part 1 Photo Descriptions
95
Unit 01 Nouns & Pronouns 10
7 11
Unit 01 Photos of People Incomplete Sentences
Unit 02 Adjectives & Adverbs
7 Text Completion
Unit 02 Photos of Objects
Unit 03 Verb Tenses 12 & Scenes 17
11
7
Reading Comprehension
Unit 04 Active Voice & Passive
Voice 13
7
Unit 05 To-infmitives 145
Unit 06 Gerunds 15
5
Unit 07 Participles 16
3
Unit 08 Conjunctions 17
3
Unit 09 Prepositions 18
3
Unit 10 Relative Pronouns &
Parts
Relative Adverbs Conv 19
ersati 3
20
Unit 11 Subjunctive Mood ons
3
Unit 12 Agreement 21
3
5
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About the Book
Parti Photo Descriptions (J) Photos of One Person

Overview
This section briefly introduces the main features of Part 1 of the TOEIC
test and an illustrative example is shown. You will look at the photo,
read the four statements, listen carefully, and then choose the best
answer. Important phrases in the four statements are printed in bold
to draw your attention.
Exercises
Two exercises in this section help you listen to typical descriptive
statements in Part 1 and at the same time, consolidate the lesson in
JOfc_____’J*.
the previous section.
Exercise A asks you to listen and complete each statement with the
missing words. For exercise B, you will listen and complete each
statement with the missing words, then choose the best descriptive
statement for each photo.
(J) Questions with WHO Part 2 Question - Response

Overview
This section briefly introduces the main features of Part 2 of the
TOEIC test and two illustrative examples are also shown.
Exercises
Exercise A in this section asks you to listen and fill the four gapped
pairs of questions and responses with the missing words. You will
then choose the best response to each of the two questions after
completing the gaps in exercise B.
Parts 1 Conversations (J) Business Activities

Overview
This section briefly introduces the main features of Part 3 of the
TOEIC test and an illustrative example is given. Important words and
phrases in the conversation are printed in bold to draw your attention.
Commonly used expressions are then listed for you to enlarge your
business-related vocabulary range.
Exercises
There are three exercises in this section. Exercise A asks you to listen
and fill the gaps with the missing words to complete four sentences.
Next, you will listen and fill the gaps with the missing words in a
conversation, then choose the correct answer to a question given in
exercise B. Exercise c provides you with an opportunity to improve
your skill by listening to three conversations that are commonly found
on the actual test and choosing the best answer to each question.
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Part 4 Talks
Overview
Similar to the other parts, Part 4 starts each
lesson with an introduction to a particular talk
and an example is shown. You will read and
at the same time listen to the talk to become
familiar with the text type. Important words
and phrases are printed in bold and commonly
used expressions are then listed for you to
enlarge your business-related vocabulary range.
Exercises
This section is quite similar to that in Part 3.
You have an opportunity to practice listening to
typical talks and choosing the correct answers.
Parts 5-6-7
Grammar Points
Each unit in these parts presents a
brief explanation about a particular ID) Kr.-e risen
grammar point which is frequently

given on the TOEIC Reading test.
Exercises (B) decides (B) turned
There are two exercises below each

grammar lesson. Different types
of exercises in section A help you
consolidate the grammar points
you have just learnt, whereas
questions in section B have the
same format as the ones in Part 5
of the TOEIC Reading test.
Practice with Actual

Questions
This section throughout the book
provides you with various parts on
an actual TOEIC test. Doing this
repeatedly will, without doubt,
strengthen your test-taking ability.
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Section Number of Maximum
Task ;•' Ji.-,,... ỳ.-':, Ỉ--.V Time JI',
questions
■.•• ® Score
..... Í
■.
Parti Photo Descriptions 6
&
Listening Part 2 Question - Response 25
45 minutes 495
Comprehension Parts Conversations About TOEIC
39
Part 4 Talks; 30
Part 5 Incomplete Sentences 30
What
Part 6 Text Completion 16
is TOEIC?
Reading
TOEIC is short forSingle
Test Passages 75 minutes
of English for International29Communication. 495
It is an English language test
Comprehension
to measurePart?
the everyday business English skills of non-native people working in an international
Double Passages 10
environment. Employers may use the results to make hiring decisions, promotions, or transfers
Triple Passages
depending on job seekers' English ability. 15
TOTAL 7 Parts 200 120 minutes 990

New
TOEIC Test
Format
Topic Areas
The TOEIC test measures test takers’ listening and reading skills in daily work situations and
activities,
such as General business (sales, marketing, presentations, negotiations, etc.), Office (meetings,
IS® telephone, work procedures, etc.), Eating out (restaurants, making reservations, etc.), Health (hospitals,
visiting doctors, etc.), Travel (schedules, transport, announcements, etc.), Entertainment (music, art,
museums, etc.) and many more.
;; ■
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Overview ...............
_.............
..............
...............
Remember! '
ự Look at the photo carefully.
ự Predict possible verbs and nouns that may be heard.
ự' Think of the present tenses that will be used - present simple, present
continuous, or present perfect.
Listen to the statements and choose

the one that best describes the photo
(The present continuous tense is mostly
used in the descriptive statements.).
Tai Sach mien. phi tai: Sachmoi24h.com"

ỆỈI) Photos of One Person
For the photos of one person, the four subjects in the statements are alike but the verbs in them
are different. You should therefore listen carefully to the verbs.
Practice Listen and choose the best answer. 001-01
(A) A woman is wearing gloves.

(B) A woman is using a shovel.
(C) A woman is watering a plant.
(D) A woman is arranging flowers.
For the photos of one person, the present continuous tense is mostly used to describe the action of the
person in
each of them, so you have to listen carefully to the verbs in -ing form.
A Listen and complete each statement with the missing words. 0.01-02
1 A man .
2 A woman is .
3 l-le is .
4 She is — .
5 He is „ .
Listen and complete each statement with the missing words, then choose the
best description for each photo. 0.01-03
(A) A man is a pair of shoes. (D) She is a document.

(B) A man is . (E) She is .
(C) A man is . (F) She is a laptop.
12
Photos of Two People
For the photos of two people, the subjects in the statements may be different because each
person may be doing a different action.
Correct answer choices generally describe what the people in the photos are doing together
or what each of them is doing. You should thus listen to both the subjects and the verbs in the
descriptive statements.
Practice Listen and choose the best answer. 0.01-04
(A) They are sitting next to each other.

(B) They are signing their names.
(C) They are fixing a computer.
(D) They are looking at a laptop.
Attention!
You may hear the subjects They or The men/women/people and the present continuous tense in the four
statements, so you have to listen carefully to the verb that best describes their action.
Exercises
A Listen and complete each statement with the missing words. 001-05
1 They into a truck.
2 They a microphone.
3 The women to a sink.
4 The men ... ..
5 The people.
best description for each photo. 0.01-06
(A) They some vegetables. (A) The men. horses.

(B) They. (B) The men.
(C) They on a . (C) The men a picture of the
13
I’tikTi Photos of More Than Two People
For photos of more than two people, the correct answer choice will be the statement that
describes the general action or state of some or all of them. You should therefore preview each
photo and then listen carefully to the verb in each statement.
Practice Listen and choose the best answer. A 01-07
(A) They are sitting at an outdoor table.

(B) The people are hiking in a park.
(C) One of the women is holding a basket.
(D) Some women are having a picnic.
The subjects in the statements are often different. Each of the four statements may start with a singular subject
like A man/woman, One of the men/women/a plural noun or a plural subject such as The men/women/a plural
noun, or Some (of the) + a plural noun (e.g. people, workers), which causes difficulty for you.
Exercises
A Listen and complete each statement with the missing words. 001-08
1 are moving .
2 .is a painting.
3 a newspaper.
4 is taking a book .
5 carts.
best description for each photo. A 01-09
(A) are (A) A man to a

the . (B) Some people are at
(B) under a tree. a .
(C) looking . (C) food on her plate.
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Read the following to familiarize yourself with some action verbs
that are frequently found in descriptive statements.
0 The man is installing a projector.

© The doctor is examining a patient.
® The woman is lying on the grass.
@ The men are facing each other.
® The man is leafing through his notebook.
© Some men are unloading packages.
@ The man is wheeling the cart into the room.
® He is vacuuming the stairs.
© A lot of people are boarding a train.
@ The woman is watering the flowers.
15
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Practice
with Actual Listen and choose the statement that best describes each photo.
Questions
(A) (B) (C) (D) (A) (B) (c) (D)
(A) (B) (C) (D) (A) (B) (C) (D)

îỉk^ÍỊẠVÍ^ ^MV^ị^BỘ-yằí
Photos of Objects
& Scenes
Photos of Objects
lotos of Scenes I
I
17
1 Cars___________ on the .
2 Flowers. in a .
3 Food___________ on a .
4
5 (
Some suitcases
A projector
in the lobby.
the _ ________
W
lGenerally, photos of objects in such places as bookstores, libraries, stores, restaurants, kitchens,
bedrooms, and living rooms are usually taken in close-up. The vocabulary items that are not
)related to the photos are mostly incorrect answer choices.
P
hP Li
A 02-01
or st
e (A) The curtains are closed.
a n
tc a (B) Lamps are standing on the floor.
n
otic d
(C) A table is surrounded by chairs.
(D) Some pictures are being hung on the wall.
c
se h
o
o
oThe main object or its state can be described in different tenses and the passive form together with prepositional
s
phrases are mostly used. Note that the statements in the present continuous passive form are totally incorrect
e
answer choices because a certain action is not being done.
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e (B) Some . in a row. (B) People.a road.
m
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nt wall.
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18
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lH Photos of Scenes ■A 02-05
A Listen and complete each statement with the missing words.
1 A door _____ open.
Photos of scenes such as next
2 Some boxes roads,
toparks, lakes, beaches, airports, train stations, junctions, outdoor
a chair.
cafeterias, and department stores are most commonly shown in Part 1 of the test. Generally,
3 Labels to clothes.
photos describing scenes may mention objects involved. So, you should observe the photo
4 Some people _____________in
carefully and front of aitems
predict some vocabulary building.
that may be heard.
5 A truck__________ at an intersection.
Practice Listen and choose the best answer. A 02-04
(A) Some passengers are boarding a train.

(B) A train has stopped at a station.
(C) Some buildings are located near a bridge.
(D) Trees have been planted near the train tracks.
Most statements in this parts are in the present perfect passive form (have/has + past
participle).
Exercises
best description for each photo. A. 02-06
(A) Beach towels on a chair. (A) under the bridge.

(B) Parasols Ina . (B) The houses .
(C) A group of people on the (C) There are some trees
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Read the following to familiarize yourself with descriptive
statements that are related to objects and scenes.
® The tourists are holding on to the railing.
@ The waiter is sweeping the floor.
® A worker is painting the pavement.
@ A car is parked next to a curb.
® Kelly is learning flower arranging.
© Tim is trimming the lawn around the flowers.
® There is a grocery store next to the post office.
® Some flowers have been planted in a pot.
© The man is painting the ceiling blue.
® All the seats are occupied at an outdoor café.

Practice
with Actual Listen and choose the statement that best describes each photo.
n n. 02-07 J
Questions
(A) (B) (C) (D) (A) (B) (C) (D)
(A) (B) (C) (D)
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Unit 03 Information Questions (1)
Unit 04 Information Questions (2)
Unit 05 Yes/No Questions ;■ :• <ẠỈ?
’< " ’‘r<■? : '■ ? ■-■•
Unit 06 Other Types of Questions •t?••

Overview
Part 2 of the TOEIC test consists of 25 items numbered from 7 to 31. Each test item consists
of a question or a statement followed by three possible responses. Your job is to choose the
best response to each question or statement.
There will be no written questions/statements and responses but the statement Mark your
answer on your answer sheet. Therefore, to find a correct answer, you have to pay close
attention to the question or statement and the speaker’s intention.
Remembers
Ự You should listen carefully and remember the question word.
ự Statements that have words or expressions similar to those in the

questions are very likely to be incorrect answers.
You should often practice questions of this kind so that you can be more
successful in the actual test.

Unit
03
Information
Questions (i)
01
02
03 TTJ
££

n 03-02
A Listen and fill the gaps with the missing words.
1 Q: _ will be_________ _ the______ A: Mr. Cooper, of the
___ ? Accounting Department.
2 Q:_____should 1_____ _______the problem? A: You should .
3 Q:ỆỆ. will____________________?
Questions with A: _____ will do that.
4Q:
WHO did you___________ from? A: The_____ _ _.
Questions with the question word Who are used to ask about who is the subject or object of an
action. Most correct answers will mention a person’s name, a profession, a title, a position, or a
company’s name.
Practice Listen and choose the best response to the n. 03-01
question.
1. Who = Object
Q. Who did you meet at the seminar? Possible Responses
(A) Sam will go to the seminar. • The division head.
(B) I don’t know who he is. • Mr. Thompson.
(C) Our vice president.
2. Who = Subject
Q. Who is in charge of the Accounting Department? Possible Responses
(A) Our new manager. • It hasn’t been decided yet.
(B) He is a very responsible person. • I have no idea.
(C) She will be an assistant director.
When the listener is not sure about the response, he/she can say I have no idea./I’m not sure./l don’t know./
Why are you asking?. So one of these may become the correct answer choice.
Exercises
Listen and fill the gaps with the missing words, then choose the best response
to each question. Ct 03-03
1 the news first? 2 did you decide to ?
(A) We . (A) We yet.

(B) Ms. Jimenez . (B) Jack wasn’t the team.
(C) the news. (C) The .

• How about 11 o’clock?
• Anytime you want.
Questions with WHAT

Questions with the question word What are used to ask about costs, time, opinions, colors,
weather, etc., and it is also used as an adjective when a certain noun follows it. When What is
used as an adjective, the noun coming after it is very important because it will decide on different
types of responses. Therefore, you must listen carefully to the noun that follows What.
Practice Listen and choose the best response to the question. A03-04
1.Question with What

Q. What seems to be wrong with this photocopier? Possible Responses
(A) I have no idea. • It has run out of paper.
(B) Yes, I pressed the wrong button. • There is a paper jam.
(C) We need to get a new coffee machine.
2. Question with What + noun

Q. What time should we meet? Possible Responses
(A) The meeting is postponed.
(B) Let’s meet at 3 o’clock.
(C) That would be nice.
Questions starting with What do you think of/about...? are used to ask about the second speaker’s opinion. For
questions of this type, their responses usually include seem - or look like
_______________________________________________________
Exercises
A Listen and fill the gaps with the missing words. A' 03-05
1 Q: are you do after work? A: I don’t have anything planned yet.

2 Q: will you be arriving? A: Probably in the morning.
3 Q:with this package? A: Please.
A: I would like to do promotional work.
4 Q:are you looking for?
to each question. A 03-06
1 do you usually ? 2 the new manager?
(A) 8 in the morning. (A) He a

(B) I. (B) I met him
(C) I am going to (C) this is the
27
■A 03-08
IQ: ___would you ? A: very much about_____ ______.
2 Q: ___has more A: from Missouri.
experience?
(ỆI Questions with
3 Q:__________is going to write the memo? A:___________
4 Q: ................ _
do you prefer? A: The one
_ WHICH
There are two types of questions starting with Which: Which + noun and Which of the + plural
noun. You must listen carefully to the noun following Which to be able to choose the correct
answer.
Practice Listen and choose the best response to the question. n 03-07
1. Which + noun
Q. Which computer is yours? Possible Responses
(A) The one next to the copy machine. • The one that Sarah is using.
• Mine is in the other office.
(B) I didn’t buy it yet.
(C) You can have it fixed here.
2. Which of the + plural noun

Q. Which of the monitors would you like to purchase? Possible Responses
(A) The cheapest one. • The newest one.
(B) These monitors are in such demand. • It’s hard to decide.
(C) We can’t afford two.
To respond to questions like Which do you prefer, A or B?, Either is okay, or Neither, is also the correct answer
choice.
_____________________________________________________________________________________________________________________________________________________ J
Exercises
Listen and fill the gaps with the missing words, then choose the best response to
each question. n 03-09
1 are you going to hire to do 2 is more?

research?
(A) I the HR manager.
(A) we usually with. (B) The one with the .
(B) They have a . (C) He doesn’t have.

(C) I have been .
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Read the following to familiarize yourself with typical expressions
indicating departments or positions.
® The board of directors will make the final decision.
® The marketing division is over there.
® Mr. Johnson is my supervisor.
o Sales representatives are going to attend it.

© The vice president will give a speech.
© There are three candidates for this position.
o Where is the Personnel Department?

0 He will join the Purchasing Department next month.
© The new editor wanted US to have a meeting.
® Mr. Tilman, the Marketing director, is going to leave the company.
29
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(A) (B) (C)
(A) (B) (C)
(A) (B) Prac

(C)
w tice
th Listen and choose the best response to each of the questions, n 03-10
(A) (B)Act
Que(C)
ua
stio
(A) (B) ns (C)
(A) (B) (C)

1. Mark your answer on your answer sheet.
(A) (B) (C)
(A) (B) (C)
(A) (B) (C)
(A) (B) (C)

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Information
Questions (2)
01 _
02 _
03 _
04 _

•n. 04-02
1 Q: do you____ leave? A:
2 Q:__________you the laundry? A:
3 Q: When do we______________the supplier? A: After the________________ the
Questions with WHEN
purchase.
4 Q: _ do you think Jennifer ____? A: this Saturday.
The question word When is used to ask about time, such as parts of day, times
each question. of day, days,
o 04-03
1 dates, years, and decades. Phrases
Is the ? of time
2 such as do
at 7:30, in the
you think afternoon,
you can 3 days ago, and last
month are certainly the correct answer choices, other correct responses will depend on the verb
(A) Ittense coming after
is__________ When.
Thursday.
(B) I _____ soon. (A) It Mr. Lee.
(C) At (B)___ hasn’t been yet.
(C) You____________________.
Practice Listen and choose the best response to the 004-01
question.
1. When + a form of to be + subject
Q When is the deadline for the project? Possible Responses
(A) Next Friday. • Actually, it was yesterday.
(B) We are behind schedule. • In two weeks.
(C) We will figure it out.
2. When + auxiliary verb + subject + verb

Q. When will the closing ceremony be held?
Possible Responses
(A) It is tomorrow at 10. • It has been canceled.
(B) The case has been closed. • It was already held.
(C) I will attend it for sure.
An adverb clause of time starting with a conjunction or a phrase like Sometime next week, Early this month, or Not
until next month may also become the correct answers to questions with When.
Exercises

1 Q: .. 1 for more information? A: Go to the
2 Q: you__________to stay? A: 1______________near here.
3 Q: Mr. Hampton ? A: He is________Boston____ ___.
4Q: the brochure? A: Tom „ .. __ .
Questions with WHERE

A 04-06
each question.
• ----------------------------------------------- --------------------------------------- ■■ ■■ — ................
1 The question
1 word
this Where is used to 2ask about
printer? - theare location, place, ...
we _______ and direction
._ ? of people
or things. Most correct responses are phrases of place, location or direction such as abroad,
(A) It randowntown, or in/into the meeting room. (A) 1___ a table at an ___.
(B)l 1 got it. (B) 1____ already _ _ _ .
When a modal verb like will, can, or should is given in the question, you have to listen to the
subject and the main verb in order to choose the correct response.
Practice Listen and A 04-04
choose the
1.Where (location)
best response
Q. Where can Itofind
thethe quarterly report?
Possible Responses
question.
(A) In the filing cabinet. • Ask the secretary.
(B) I can’t find it. • I have no idea.
(C) To the seminar.
2. Where (direction)
Q. Where are we heading?
Possible Responses
(A) At the bus terminal. • We are going to the banquet.
(B) To the convention center. • It’s up to you.
(C) I had it before.
Sometimes, the response does not mention a specific location but indicates the person who has a certain object
like question 4 in exercise A below.
Exercises
A Listen and A 04-05
choose the
best response
to the
question.
(C) Over there the desk. (C) We should
33
004-09
to each question.
1 weren’t this time? 2 to the director?
(A) was not that good. (A) I didn’t it.

(B) He (B) l
(C) The Questions
was with
(C) He was ___ .
WHY
The question word Why asks about the reason for an event, a condition, a problem, or a change
of something. Responses to this question type certainly provide a reason or cause. You must
pay attention to the question starting with Why don’t you/we + verb...? because it does not
ask about a reason but is an invitation or a suggestion. You should listen carefully to the bare
infinitive in the question.
Practice Listen and choose the best response to the o 04-07
question.
1. Why (reason)
Q. Why did you quit your job? Possible Responses
(A) I was not satisfied with the salary. • I found a better one.
(B) I decided to quit my job. • I had to work overtime all the time.
(C) I believe I did.
2. Why don’t you + verb (suggestion)

Q. Why don’t you postpone the meeting? Possible Responses
(A) Because I didn’t attend it. • How aboutjust canceling it?
(B) That’s a good idea. • We need to ask the manager first.
(C) I didn’t get the agenda.
The answer to a Why question is usually a clause starting with because or a phrase with because of or due to. In
some cases, because is omitted, so you must read all the choices carefully to choose the correct response.
_________________________________________________________________________________
Exercises
A Listen and fill the gaps with the missing 004-08
words.
1 Q: enjoy your new job? A: I had
2 Q: leave a little early? A: Sounds good.
3 Q: for the presentation? A: I
4 Q: did you ? A: I just wanted to
Listen and fill the gaps with the missing words,

then choose the best response

A 04-11
IQ: is the _______ in the__________________? A: He is his job.

2 Q:_________________the nearest station? A: You can
3 Q: _ have you this company? A:
Questions with
?
HOW
4 Q:__________can I____ the results
A: this Friday.
There are two types of questions with How: 1) How + be/auxiliary verb + subject + main verb...?
asks about the condition of somebody/something or methods/means of transport. 2) How +
adjective/adverb asks about frequency, a quantity, a distance, etc. You, therefore, have to listen
carefully to the main verb, adjective or adverb to be able to choose the correct response.
Practice Listen and choose the best response to the question. A 04-10
1.How + be/auxiliary verb + subject + main verb

(condition, method)
Q. How were you able to contact him? Possible Responses
(A) I called his coworker. • I found his phone number.
(B) He couldn’t locate the position. • He contacted me first.
(C) They were able to get it.
2. How + adjective/adverb (frequency, quantity, distance,...)

Q. How often do we have those computers checked? Possible Responses
(A) Every two months. • Only when there is a problem.
(B) We contacted the technician. • I am not really sure about it.
(C) I haven’t seen them for quite a long time.
Correct responses to questions with How + adjective/adverb vary according to the meaning of the question: How
many requires a precise number. How much usually mentions a unit of currency (such as dollar). How long usually
includes the preposition for plus a period of time. How often usually needs an adverb of frequency, e.g. once, twice,
three times, every day/week/month/year.
Exercises
1 can we? 2 did we get last week?
(A) We need ... (A) I didn’t

(B) The are . (B)I had expected.
(C) . (C) We should it.

Key Expressions

that are related to traffic and transport.
0 The police officer is directing traffic.

® His car broke down.
0 How long does it take to commute?

o I couldn’t find a direct flight.
0 Check your belongings before we get to our destination.
© Jack is going to give me a ride.
o We need to call a mechanic right away.

© We are heading for the bus terminal.
© I will drop you off at the train station.

© You should turn right at the intersection.
36 Tai Sach mien phi tai: Sachmoi24h.com:

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SHil?
Yes/No Questions

• Yes, is there a problem?
• No, Ms. Taylor is.
(ft Questions with Be/Auxiliary Verb
Questions with a form of the verb be (is/are/was/were) or with an auxiliary verb (do/does/
did) are called Yes/No questions. Correct responses usually start with Yes/No and are followed
by an explanation. In some cases, Yes/No may be omitted. You, therefore, do not have to pay
too much attention to the forms of responses but should first listen carefully to understand the
question.
Practice Listen and choose the best response to the question. 005-01
1. Verb Be: Is + subject

Q. Is Mr. Ito in charge of customer service? Possible Responses
(A) Yes, he is managing it.
(B) The survey will be done.
(C) No, everybody is busy.
2. Ordinary verb: Did + subject + bare infinitive

Q. Did Tim call someone to repair the copy machine? Possible Responses
(A) To upgrade the machine. • I don’t think so.
(B) Yes, a technician is on the way here. • Yes, that’s what he told me.
(C) No, I said three copies.
Remember that the answer choices that repeat the words in the question are mostly incorrect responses.
Exercises
A Listen and fill the gaps with the missing words. n 05-02
1 Q: any to Boston? A: No, they

2 Q: any mobile phones ? A: the .
A: Yes, it was a lot .
3 Q: the staff dinner last night?
A: I’m not, but Chris is.
4 Q: you the report?
each question. n 05-03
1 Mr. Cox on Monday? 2____Jane____to the bank the

checks?
(A) He is the
(B) No, he.. (A) one City Hall.
(C) Yes, he (B) Yes, that this morning.
(C) The bank 4 o’clock.

• Yes, I personally think so.
• Let’s ask the PR team.
Questions with Modal Verbs
Questions starting with a modal verb (can/could, should, will/would) are also called Yes/No
questions. Those beginning with Can/Could/Will/Would you express requests and those with
Should + subject + verb...? indicate suggestions or advice.
Practice Listen and choose the best response to the question. n05-04
1.Request: Could you + verb?

Q. Could you help Lisa organize the client files? Possible Responses
(A) Sure, as soon as I finish this report. • I’m afraid I can’t.
(B) You helped me a lot. • Of course. No problem.
(C) Yes, they are on their way here.
2. Suggestion: Should + subject + bare infinitive?

Q. Should we make a new company logo?
Possible Responses
(A) Next to the main entrance.
(B) No, I majored in art.
(C) I think the current one is fine.
On the actual test, the following may also be the correct responses:
Instead of Yes: Sure, No problem, Of course, Certainly, etc.
Instead of No: Sorry, I’m sorry but..., I’m afraid I can’t., I’d be happy to, but..., etc.
Exercises
A Listen and fill the gaps with the missing words. n 05-05
1 Q: you Mr. White the invoice? A: I’ll right away.

2 Q: _ we online advertising? A: it in the meeting.
3 Q: we the new Italian restaurant tonight? A: I’m sorry, but I there
4 Q: you . to the sales team? A: Sure,.
to each question. n 05-06
1 you this before 2 the press conference?

■I it?
(A) No, I don’t have a
(A) so much. (B) Yes, it was
(B) The has
(C) Yes, Friday
(C) , I’d
41
• Ask Mr. Park.
• No, Lena is doing it now.
2 Q: High Street now? A: Yes, it’s .
3 Q: the books ? A: Yes, they. _____ _
4Q: Janet the training program? A: I am . .
® Questions in Present Perfect &
Passive Voice
Questions in the present perfect tense (have/has + past participle) are used to ask about
completed actions or experiences. Questions with the structure is/are/was/were + subject +
past participle are in the passive form. With such questions, you have to listen carefully to both
the tense and the subject to be able to choose the correct answer.
Practice j Listen and choose the best response to the question. A 05-07
1.Present perfect
Q. Have you seen my laptop anywhere?
(A) I have seen him a few times. (D) Yes, it was on the
(B) Where did you last use it? chair.
(E) Didn’t you use it an
(C) Sorry. It is sold out.
2. Passive
Q. Was the meeting agenda printed out yesterday?
Possible Responses .
(A) Yes, Kelly did it.
(B) The printer is on the second floor.
(C) The meeting was productive.
Questi
ons in
the
present
Exercis
perfect
es
passive
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(have/ha
s been +1 Q:you............ .. .those packages? A: Yes, .
past
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) are also
given on
the
actual
test.
1 you the French restaurant 2 the registration forms ?

on Broadway? (A) all the .
(B) No, I your mail.
(A) I a busy street.
(C) They yesterday.
(B) Yes, ,
(C) Friday is .
42
Key Expressions

that are related to accounting and investment.
o Once you sign the contract, you cannot cancel it.

© The annual audit will be coming this Thursday.
0 Ms. Williams has invested in Chinese stocks.

0 The advertising campaign turned out to be very profitable.
0 The article explained the benefits of online training programs.
0 The quarterly report will be released this afternoon.
© The new accountant deals with tax returns.
© Can you fill out the evaluation form by tomorrow?
© Surprisingly, the budget proposal for next quarter was rejected.
© There were approximately 40 investors there in total.

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1 be sunny today? 2 The was very________,______?
(A) That’s , (A) Yes, I a lot.
(B) Yes, it is . (B) I it was . ■
(Ệl) Negative.
(C) We are (C) , it was .
Questions & Tag

Questions
A negative question starts with a contracted negative form of the verb be/have, a modal verb, or
an auxiliary verb do/does/did to express surprise.
A tag question consists of an affirmative statement with a negative tag or a negative statement
with an affirmative tag. You should not be confused by these two forms of this question type: just
respond according to what is true to the fact.
Practice Listen and choose the best response to the n 06-01
question.
1.Negative question
Q, Haven’t you already booked a flight ticket? Possible Responses
(A) No, I was too busy. • Yes, a few days ago.
(B) Yes, all the tickets were sold out. • I will do that this evening.
(C) My suitcases are full.
2. Tag question
Q. The dental clinic is open on Saturdays, isn’t it?
Possible Responses
(A) The dentist was excellent. • Yes, but it closes quite early.
(B) Yes, until 2 P.M. • It used to be.
(C) The doctor’s office is closed now.
An expected response to an affirmative question, a negative one, or a tag question is based on what is true to the
fact, not on the information in the question or the statement.
Affirmative/Negative question: Did you like it?/Didn’t you like it? Affirmation: Yes, I did.
Negation: No, I didn’t.
Tag question: You saw her yesterday, didn’t you? Affirmation: Yes, I did.
You didn’t see her yesterday, did you? Negation: No, I didn’t.
Exercises .Y.1 P'T'TY. 1
A Listen and fill the gaps with the missing n 06-02
words.
1 Q: you the new software? A: me.
2 Q: You to the staff, ? A: No, Andrew did.
3 Q: you the company banquet? A: Yes, Mr. Simpson and I .
4 Q: The fax machine on the second floor , ? A: , it is.

then choose the best response to

A 06-05
A: Yes, Ms. Lopez
1 Q: ■_____________led the budget presentation?
A: That really____
2 Q:_____________the new employees this Friday?
A: 30 minutes.
3 Q:_________________they will announce
the contest winner?
Requests & Indirect
4 Q:_______________to the concert
A: I’d , butQuestions
I will be
on Saturday evening?
A. 06-06
to each question.
Questions starting with Would/Can you are used to ask the second speaker to do something,
while questions new
1 ________________the with product
How/What about/Why
on TV? 2 _ don’t you...? imply
— when Dr.suggestions.
Morgan is _?
Indirect questions such as Do you know/Can you tell me + subject + verb...? are often used to
(A) Because
ask inthe __——.
a polite way. (A) this Friday.
(B) He at all. (B) I need to
(C) It is the marketing plan. (C) Is the still ?
Practice J Listen and choose the best response to the question. A 06-04
1.Request
Q. Would you like to lead the marketing seminar next week?
Possible Responses
(A) Sure, I’d be happy to. • I would, but I can’t.
(B) The marketing strategies were weak. • Sorry. I’ll be on vacation.
(C) Yes, I attended the seminar.
2. Indirect question
Q. Do you know who this briefcase belongs to?
(A) No, it is mine. Possible Responses
(B) Why don’t you ask the receptionist? • That looks like mine.
• Leave it with the receptionist.
(C) Yes, at the department store.
You must always listen carefully to the question word whether it is

in a direct question or an indirect one.
Exercises

then choose the best response
47
(flh ‘Or’ Questions & Statements
Or questions ask the second speaker to choose one out of two (sometimes three) options. They
always contain the conjunction or.
Responses to this question type usually name one of the options or neither of them.
Statements are the most difficult question type in Part 2 because they may be responded in
different ways according to each particular situation.
Practice Listen and choose the best response to the question. A 06-07
1.‘Or’ question
Q. Do you like the blue jacket or the brown one? I Possible Responses
(A) I prefer the blue one. • Neither of them.
(B) Sam is going to buy it. • How about the red one?
(C) I haven’t worn it yet.
2. Statement
Q. The quarterly business report will be released this week. ■SWliWTOBi
(A) I have no time. • I’m interested in seeing it.
(B) Because of the contract. • It should have been released last
week.
(C) I can’t wait to read it.
1
'
Sometimes, I don’t care, or It doesn’t matter, is given to be the right
Exercises
A Listen and fill the gaps with the missing words. A06-08
1 Q: The is properly. A: It was okay ,

2 Q: Are you in November December? A: We.
3 Q: Will you Ms. Williams, or it? A: I already.
4 Q: I think we should on the deadline. A: I think we can .
1 take the subway 2 The manager has the

to the stadium ? product .
(A) Either one is fine with me. (A) did he here?

(B) I . this morning. (B) ?
(C) No, I . (C) I .

Key Expressions
Read the following to familiarize yourself with typical expressions that are
related to business and marketing.
o The company launched a new product onto the market.
® Nick works at an insurance company as a sales representative.
@ Nowadays, most companies advertise on the Internet.
o The workshop will include a demonstration of the new accounting

software.
© The hotel provides complimentary movie service.
© The company conducts customer surveys on a regular basis.
o There was a man distributing leaflets to pedestrians.
© The business course was organized by a famous entrepreneur.
© Gift certificates are becoming a popular gift among young people.
® Mr. Morris is planning to put his house on the market.
49
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Overview
Part 3 of the TOEIC test consists of 39 questions numbered from 32 to 70. You will hear
some
short conversations between two (sometimes three) people. You then read three questions
about each conversation in your test book. There are four possible answer choices for each
of the questions. Your job is to choose the best answer and mark the correct letter on your
answer sheet. The common topics in this part involve business activities and daily life.
Remembers
\/ Preview the questions and their answer choices before listening
Before listening, you should preview each set of three questions about each conversation
to predict what you are going to hear.
Ự Look for the key words in the questions

While previewing the questions, you should identify the key words in each of them so
that you will later focus on the right parts of each conversation while listening.
Identify rephrased words

Most correct answer choices use paraphrasing, so you should be able to recognize
rephrased statements.
Ự Time yourself
Timing is very important. You must decide on the right answer choices at once. For any
question that you are not sure about the answer, just guess and choose one, then move
on to the next question.

Business Activities
Part 3 consists of short conversations in business-related context. You will not see them in your
test book except a set of three questions about each conversation together with four answer
choices. Your job is to choose the best answer to each question and mark the correct letter on
your answer sheet.
Before listening, you should preview the set of questions to predict what you are going to hear.
Also, you should identify their key words to focus more on the right parts while listening.
be in a meeting hand in (= submit) last quarter
on sick leave an increase in sales out of order
get promoted a decrease in sales sales report
sales figures promotional campaign audit report
007-01
Sample Read and listen to the conversation below, paying close
conversation attention to the words and phrases in bold.
M Can I talk to the assistant manager?

w He is in a meeting at the moment.
M It’s urgent. I have a lot of things to talk about the sales report.
w All right. I will see what I can do.
Practice
A Listen and fill the gaps with the missing words to complete each sentence below. 0 07-02
1 Did you the sales report already?
2 Mr. Welder is on
3 The copy machine is
4 Why don’t we discuss for next year?

Listen and fill the gaps with the missing words, then choose the correct answer
to the question. 007-03
M Are you currently on your?
w Not at this moment. I have other things to
Q Why aren’t the woman doing her report?

(A) She is busy with other work.
(B) She has to take care of her baby.
c Listen to the conversations and choose the best answer to each question. o 07-04
1 Why does the man say, “I am not sure”? 3 What is going to happen this afternoon?
(A) He is very busy doing some other work. (A) They are going to write up a report.
(B) He is new to the company. (B) They are going to meet to discuss a
(C) Someone else is working on the report. problem.
(C) They are going to ask the sales
Vocabulary
committee representatives to go over a report.
be busy with (= be tied up)
Vocabulary
had better
go over
be in trouble
sales report
hand in
awful
have a meeting
2 What does the woman suggest doing?

(A) Calling a technician again
(B) Getting a new copy machine
(C) Keeping the copier for a long time
Vocabulary
keep -ing
break down
technician
take a look at
for too long
Attention!
On the new TOEIC test, you will hear some conversations of three people. Though it seems
to be more difficult, you should not worry because their voice or name is easily recognized.
Just preview the questions and keep focused while listening to be able to choose the correct
answers.
55
take place/be held a keynote speaker make it to
be scheduled to give a presentation/speech trainer/trainee
(fò Special Events

farewell party Ọ&A session organizer
training session give an award participant
Some other common topics in Part 3 include seminars, presentations, training, welcoming and
farewell parties. If you know the vocabulary that is commonly found in these topics, you can
easily understand the conversations of these types to choose correct answers. You should apply
the same strategies as previously mentioned.
Sample Read and listen to the conversation below, paying close A 07-05
conversation attention to the words and phrases in bold.
M You remember the workshop is taking place next Friday, don’t you?
w Is everyone required to attend?
M I think so.
w But I am afraid I can’t make it to the workshop. I am supposed to give a presentation in San
Diego.
Practice
A Listen and fill the gaps with the missing words to complete each sentence below. A 07-06
1 When is the next annual conference going to ?
2 I am afraid I can’t. the seminar.
3 How many are expected?
4 A Q&A session .

Listen and fill the gaps with the missing words, then choose the correct answer
to the question. A 07-07
M Are you going to attend the next month?

I
w I am afraid not. I may have to____________________________around that time.
Q Why isn’t the woman joining the training session?

(A) She is not interested in the topic.
(B) She has another event to go to.
c Listen to the conversations and choose the best answer to each question. A 07-08
1 What does the woman suggest the man do? 3 What is the woman preparing?
4 Organize a conference 7 A retirement party for a colleague
5 Give a speech at a conference 8 A welcome party for a new employee
6 Find some good public speakers 9 A training course for managers
Vocabulary Vocabulary
give a speech retire

how about a farewell party
be good at sometime next week
2 What are the speakers mainly discussing?

(A) A training schedule
(B) An upcoming meeting
(C) Preparing for a conference
Vocabulary
training session
check with
extension
57
Key Expressions
Read the following to familiarize yourself with the typical expressions

that are related to office equipment and events.
® We need to replace the cartridge.
® Where can I purchase some office equipment?
® The technicians are installing new software.
@ The paper shredder is not working well.
® The printer is out of paper.
© Where are the supplies that we ordered yesterday?
® I couldn’t make it to the reception.
® There is going to be a farewell party for the director.
© When is the company awards banquet scheduled to happen?
® You are not supposed to use your cell phone during the
training session.
58
Practice
n07-09
with Actual I Listen and choose the best response to each of the questions.
Questions
1. What problem does the woman have? (E) Why does the woman say, “I can’t say for
sure”?
(A) She can’t print handouts in the office.
(B) She is not ready to give a (F) She is not the only one working on the
presentation. project.
(C) The copy store is not open yet. (G) She is not familiar with the
promotional campaign.
(D) She doesn’t have time for lunch.
(H) She hasn’t talked to Jennifer for
weeks.
2. Where is the copy store located?
(I) She has no idea what is going on at
(A) Across from their building the company.
(B) Next to the bakery
(C) Near the restaurant (J) What is the woman’s presentation about?
(D) On the corner
(K) Sales plans for next year
(L) Next year’s promotion plans

3. What will the woman do after lunch? (M) Presentation skills
(A) Go to the bakery to get a refund (N) Management solutions
(B) Schedule a workshop for tomorrow
morning
(O) What does the man want the women to
(C) Have her handouts printed at the copy do?
store
(P) Send the materials to the manager
(D) Call a technician to get the printer
fixed (Q) Copy the materials for the participants
(R) Send the materials to him
(S) Finish the preparation as soon as

possible
59
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Some conversations related to shops include buying something, asking where a certain item
is, and exchanging or returning items that have been bought. If you are familiar with the
expressions that are related to shops, you can easily understand the conversations and will be
able to choose correct answers. You should also apply the strategies mentioned in the overview.
have something delivered
make a payment get a discount
on sale
place an order for sale exchange
out of stock
in stock pay a bill promotional coupon
newly released get a refund new arrivals A 08-01

Sample Read and listen to the conversation below, paying close
conversation . attention to the words and phrases in bold.
M Hello. I would like to place an order for some notepads and pens.
w How many do you need?
M I need 50 of each. And I want them no later than next Thursday.
w I can do that. Do you want me to have them delivered to your office?
Commonly used expressions
Practice
1 on are on sale.
2 I am sorry, but is .
3 I didn’t the .
4 Sorry, but it is —_________ _______

(A) At a store
(B) At a customer service office
(C) At a print shop
(D) At a station
Listen and fill the gaps with the missing words, then choose the correct answer to
Vocabulary
the question. A 08-03
aisle
stationery
M I am sorry to say this, but I am here to
I would like a.
w No problem. We have you can choose from.
Q Why does the man want to exchange the dress?

(A) He would prefer a different color.
(B) He wants a bigger size.
c Listen to the conversations

and choose the best answer to
1 Where is this
each question.
Aconversation
08-04 taking place?
2 What does the woman want to do? 3 Look at the graphic. Where does the man
(A) Exchange an item want to go next?
(B) Get a refund (A) 1

(C) Have an item fixed (B) 2
(C) 3
(D) Get a new pair of shoes
(D) 4
Vocabulary
drop by
pharmacy
toothache
get worse
III Questions about a
On the new TOEIC test, graphics such as diagrams, charts, and tables are sometimes given.
This may cause difficulty as you have to listen and at the same time look closely at the graphic
to find out the right information. It is essential that you familiarize yourself with vocabulary
related to directions, locations, orders, schedules, timetables, details about flights, air tickets,
boarding passes, etc.
63
have a meal
make a reservation appetizer
main course beverage refreshment
cafeteria book a table steamed/grilled
dine
(fo At the grab a bite to eat party
Restaura
ntThe topics related to restaurants include booking, ordering, and giving opinions about food or
service. If you are familiar with expressions frequently found in these contexts, you can easily
understand the conversations and will be able to choose correct answers.
Sample Read and listen to the conversation below, paying close A 08-05
conversation . attention to the phrases in bold.
M I booked a table for three. The reservation is under the name of Sarah Chang,
w Sorry, but your table isn’t quite ready yet. Would you mind waiting at the bar?
M Of course not. We are not in a hurry.
Practice Â
k Listen and fill the gaps with the missing words to complete each sentence below. A. 08-06
1 We’re at the moment.
2 Where should we our clients?
3 I would like the and
4 Let’s go and to eat.
64 7a/ Sac/? mien phi tai: Sachmoi24h.com

(A) At a grocery store (A) Overcooked food
(B) At a restaurant (B) Loud music
(C) At a doctor’s office (C) A dirty table
(D) At a cooking class (D) Too many people
the question. 08-07
today's special turn down music
grilled have a conversation
grocery store M Hello. This is Sam Anderson. annoying at your restaurant the other night,
cooking class a bit
and I think I there.
1 2 3 4
w You did?that night?
STARTER Soup of the day
M in a booth in the back.
MAIN Fish Fish Tomato
Lamb Stew
COURSE Tortilla Burger Spaghetti
Q Why is the man calling?

Carrot Chocolate Mango
DESSERT Milkshake
Cake Brownie Pudding
(A) He wanted to make a reservation.
(B) He left one of his belongings in the restaurant.
c Listen to the conversations n 08-08
and choose the best answer to

3 What is the man complaining
each 1 Where is the conversation taking
question.
place? about?
MENU
2 Look at the graphic. What is the woman

going to order?
(A) 1
(B) 2
(C) 3
(D) 4
65
that are related to shops and restaurants.
© Can you recommend a good clothing shop?
© Do you offer a cash discount?
© What are your opening hours?
@ You can get a refund within 2 weeks if you keep the receipt.
® We provide free alterations.
© The product comes with a two-year warranty.
® We would like separate bills, please.
@ I think this steak is overdone.
® For the main course, I would like to have roast beef.
@ For starters, I will have the soup.

Gift Shop 3 4
2 Practice
Menswear Women’s Wear
with Actual Listen and choose

Questions the best response
Checkout
Kid’s Wear 1 to each of the
Counter
questions. A 08-09
(E) What is the purpose of the man’s call?
(F) To complain about the service

(G) To confirm an order
(H) To cancel an order
(I) To reschedule a meeting
(J) Why does the man need food?

1. Who most likely is the man?
(K) For a company banquet
(A) A bank teller
(L) For a luncheon
(B) A salesclerk
(M)For a retirement party
(C) A customer
(N) For a reception
(D) A travel agent
(O)Where will the woman leave the

2. Where did the woman get her clothes? food?
(A) From a department store (P) In a lobby
(B) From another clothing store (Q) In an office
(C) From her coworker (R) In a meeting room
(D) From her friend (S) In a cafeteria
(T) Look at the graphic. Where is the woman

going to go next?
(U) 1
(V) 2
(W) 3
(X) 4
67
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have a reservation accommodations book a room
be equipped with minibar be charged
reserve under the name of continental breakfast
cancelation At the within walking distance public transportation
Hotel
Most conversations taking place at the hotel are between a receptionist and guests. They involve
hotel booking, checking in, checking out, using hotel facilities, etc.
Before each conversation is played, you should make use of this short time to read the questions
and also identify the key words to guess what the conversation is about. Then you should listen
carefully and choose the best answers to each set of questions.
Sample Read and listen to the conversation below, paying close •A 09-01
conversation attention to the phrases in bold.
M I have a reservation. It’s under the name of Mark Nelson.

w Hold on a second. You booked a single room with a city view for three nights. Breakfast is
included, and your room is equipped with a smartphone which provides unlimited local and
international calls and Internet access.
M That will be very handy. What is not included then?
w If you consume anything from the minibar, it will be charged to your credit card.
Practice
A Listen and fill the gaps with the missing words to complete each sentence below. n 09-02
1 are a smart TV.
2 Is Hong Kong Park ?
3 A hundred dollars my credit card.
4 Seoul has a

B Listen and fill the gaps with the missing words, then choose the correct answer to
the question. ft 09-03
w Good morning. How?

MI my room. I am sure I a nonsmoking room.
Can you, please?
w I’m so sorry. Let me. Hmm..., all the rooms
now. However, if you can we will. It’s,
and it has a king-sized bed.
Q What problem did the man mention?

(A) The room smells terrible.
(B) The room is noisy.
Listen to the conversations and choose the best answer to each question. o 09-04
1 How often does the shuttle bus run? 3 What will the woman most likely do next?
(A) Every 10 minutes (A) Go to the nearest bank

(B) Every 20 minutes (B) Walk to a tourist sight
(C) Every 30 minutes (C) Buy a transportation pass
fantastic map
catch a plane on the other side of
run within walking distance
every 20 minutes far
minibar public transportation
receipt around the corner
fare
2 What does the man want to do?

(A) Reserve a room
(B) Cancel a reservation
(C) Pay for breakfast
Vocabulary
in luck
cancelation
harbor view
including tax
continental breakfast
71
passport
passenger final destination
be set boarding pass baggage claim
metal detector check in bags immigration
pick up luggage
At the conveyor belt connecting flight
Airport
Typical conversations taking place at the airport are about checking in, looking for lost baggage,
going through customs, using in-flight facilities, etc. If you are familiar with commonly
used phrases like baggage claim, boarding pass, airline counters, and jet lag, you can easily
understand the conversations and will be able to choose correct answers.
Sample Read and listen to the conversation below, paying close n 09-05
conversation attention to the phrases in bold.
w Please put your bags on the conveyor belt and your shoes in the basket.
M Do I need to take my laptop out of my backpack?
w Yes, you do. Do you have anything like keys or coins in your pockets?
M I don’t think so.
w Then you’re set. Now you can walk through the metal detector.
Practice
1 I...... _____ my .
2 Where can I ?
3 Can you your , please?
4 He will call us ....

the question. ■H' 09-
07
M Excuse me. I______________ _ for this flight. But I have a.
w I’m sorry. There must have been . I will

again and a vegetarian meal.
Q What did the man complain about?

(A) The cost of a meal
(B) A food order
c Listen to the conversations and choose the best answer to each question. n 09-08
1 What does the woman offer to do? 3 What problem does the man mention?
(A) Lend the man a pen (A) A flight cancelation
(B) Give the man a souvenir (B) Missing baggage
(C) Serve the man an in-flight meal (C) Overweight suitcases
arrival card baggage claim

immigration luggage
lend missing luggage report
in capital letters sorry for the inconvenience
fill out
2 How many suitcases does the man check in?

(A) One
(B) Two
(C) Three
Vocabulary
passport
check in
suitcase
scale
pick up
boarding pass
73
Key Expressions

that are related to hotels and airports.
® Additional fees will apply to overweight baggage.
® We highly recommend choosing a room with a city view.
® The hotel receptionist reserved a taxi to the airport for us.
o The waiter guided US to the dining room.
® We would like to order room service, please.
© Mr. Shin had a layover in San Francisco.
® Each room is equipped with a kitchenette.
© There are not any vacancies in this hotel.
© The hotel amenities include a gym, a convenience store, and a sauna.
© Kennedy International Airport provides handicapped facilities for

disabled travelers.

Practice
n09-09 i
with Actual Listen to the two conversations and choose the best
Questions response to each question.
1. What is the woman’s problem? (E) Where most likely does the conversation
take place?
(A) Her flight is delayed.
(B) Her bags are oversized. (F) At a clothing shop
(C) Her flight is canceled. (G) At a dry-cleaner’s
(D) Her luggage is missing. (H) At a ceremony

(I) At a hotel reception desk
2. What does the man mean when he says,

“Don’t worry too much though”? (J) What is mentioned about a rental
service?
(A) The staff is helpful.
(B) The problem can happen to (K) It is not offered.
anybody. (L) It is highly recommended.
(C) The problem can be resolved. (M) The service is closed.
(D) The problem has already been (N) It is the quickest in the area.
reported.
(O) What will the woman probably do next?

3. What will the woman probably do next?
(P) Make up a room
(A) Call a travel agency (Q) Rent some formal clothes
(B) Reserve a hotel room (R) Give the man a ride to a ceremony
(C) Speak to an airline employee (S) Get a shirt dry-cleaned
(D) Go to a different terminal
75
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Overview
Unit 10 Telephone Messages & Public Announcements
Unit 11 Advertisements & Radio Broadcasts
Unit 12 Speeches & Internal Announcements

Overview
In Part 4 of the TOEIC test, you will hear 10 talks (reports, announcements, messages,
advertisements, speeches, etc.) from the recording. There is a set of three questions about
each talk shown in the test book. This part consists of thirty questions numbered from 71
to 100. You have to choose the best answers to the questions based on the information you
hear in the talks.
Remember!
Quickly preview all the questions to predict which information you have
to listen to in the talk.
ự' Carefully listen to the introductory statement at the beginning of each

talk to generally know what you are going to hear (an announcement, a
phone message, etc.).
Do not panic if you miss some information. Continue to focus on the rest
of the talk since there may be some hints for the answers.
ự Learn a large amount of vocabulary and regularly practice listening to

improve your comprehension skill.
r‘7.‘.v
I tó
Unit J
IU I
ixfe’
Telephone
Messages & Public
Announcements
01 _
02 _

This is ~/My name is -
be calling about/to-V have a conference to attend
be available We are sorry to inform you - sorry for the inconvenience
Let us know. at your earliest convenience contact me
reach me TelephoLeave a message. call us at 000
ne
These are recorded messages by callers when telephone owners or companies cannot receive
Messages
the calls. They usually provide the setting, the audience, and some important details in the talk.
A typical message usually starts with greetings or self-introduction, then comes the topic or
purpose of the talk and some major information. The talk will end with a request or suggestion.
Read and •A 10-01

Sample talk listen to
attention
thethe
to
M Hello, Ms. Fisher. telephon
phrases
This is Mark Freeman from Dr. Gibson’s office. I am calling about your
e bold.
appointment atin11:00 A.M. on Thursday. Unfortunately, Dr. Gibson has a conference to attend
message
in Chicago frombelow,
Wednesday to Friday. If you are available next Monday, please call US at 252-
6377. I am sorry for the inconvenience.
paying
close
Practice
A Listen and fill the gaps with the missing words to complete each sentence below. 'A 10-02
1 Please at your .
2 If you on Thursday, please call me.
3 I am,your hotel .
4 You can by 555-5965.

the question. 10-03
w Hi. Rachel Harrison the . I _

to Hong Kong. You will in the Hong Kong branch
office, so I a document for a work visa.
I with the document attached to you. Please.
If you have any questions,. Thank you.
Q What is the purpose of the talk?

(A) To help a person move to a different place
(B) To announce a promotion
c Listen to three talks and choose the best answer to each question. n 10-04
1 What is the listener asked to do? 3 Why can't the listener return the dress?
(A) Cancel an order (A) It was worn once.
(B) Pay for a delivery (B) The original receipt was damaged.
(C) It has been more than 30 days since it
(C) Contact a company
was purchased.
Vocabulary
Vocabulary
be supposed to
ship staff
return (something) for a refund
order
unfortunately
cancel purchase
reach return policy
exchange
receipt
2 What is the message about?

(A) Returning a device
(B) Making a presentation
(C) Booking a conference room
Vocabulary
contact information
attend
hand
81
Attention, please.
due to (the) inclement weather the latest updates
be advised to contact Please note that - mechanical problem
in a few minutes make sure to check be delayed
(fo Public welcome to -

Welcome aboard - tour guide
Announcem
ents
These are brief messages with some information to groups of people in public places. The most
common ones are announcements on an airplane, at the airport, in a museum, at a shop, etc.
Once you get a feel for the style of announcements, you will be able to answer the questions
easily.
Read and listen to the announcement below, paying close ■TV 10-05
Sample talk
attention to the phrases in bold.
w Attention, please. Due to the inclement weather in Florida, flights from New York to Florida
may be affected. Passengers are advised to contact their airlines or to check the flight
information screens for the latest updates. We are sorry for any inconvenience caused.
Practice
A Listen and fill the gaps with the missing words to complete each sentence below. rv 10-06
1 the new gate information.
2 You the office now.
3 Hello and the Diamond Mountain Tour.
4 a ., the train is

the question. o 10-07
w Attention, G-Mart shoppers. The store 15 minutes. Please

to purchase them. And I that
we will , not 8, starting tomorrow morning. at
G-Mart and have a
Q Where does this announcement take place?

(A) At a store
(B) At a library
c Listen to three talks and choose the best answer to each question. n 10-08
1 What is said about the audio player? 3 What are the listeners asked not to do on
the ship?
(A) It includes an introduction.
(B) It can be purchased on the first floor. (A) Smoke
(C) It is only available for foreign tourists. (B) Eat
(D) It can be rented at the entrance. (C) Stand
(D) Drink
Vocabulary
welcome Vocabulary
audio guide welcome aboard

description sailing
gallery in a few minutes
press strictly
arrow prohibit
skip
2 Where most likely does this talk take place?

(A) At a flower shop
(B) At a construction site
(C) At a travel agency
(D) At a tourist attraction
Vocabulary
tour guide
unique
explanation
go around
take photos

?■- í '■ < 'h , ; ■■ •■ . .■ vf. • ■■ ,‘.z' ■■ •. . ■ ■

that are related to business trips and sightseeing.
The travel agency gave us a holiday brochure.
We arrived at the Harrison Hotel an hour ahead of schedule.
© I bought a model of the Leaning Tower of Pisa as a souvenir of Italy.
@ Please proceed to Gate 4B immediately.
@ The next place on the itinerary was Cambridge.
Ms. Choi will help you to move overseas.
The flight will be taking off in approximately 10 minutes.
Sam is leaving for New York this Saturday.
Mr. Johnson is on a business trip at the moment.
He tried some local food and went sightseeing.

Practice
with Actual
Listen to two talks and choose the best response to each A10-09
Questions question.
1. Where does the speaker most likely (E) Where most likely does the
work? announcement
take place?
(A) At a hotel
(B) At a restaurant (F) At an airport
(C) At a travel agency (G) At a public library
(D) At a book café (H) At a post office

(I) At a department store
2. What does the speaker want to confirm?

(J) Where does the speaker ask the listeners
(A) An arrival time
to go?
(B) A breakfast menu
(K) To an office
(C) A hotel reservation
(L) To an agency
(D) A payment method
(M) To a gate
(N) To a station
3. How can the listener receive a discount on
the breakfast buffet?
(O) What will happen in 10 minutes?
(A) By booking online
(B) By calling the restaurant (P) The door of the aircraft will be
closed.
(C) By mailing a form
(Q) The captain will make an
(D) By talking to the manager
announcement.
(R) Some food will be served.
85
I
Advertisements &
Radio Broadcasts
■i 01 _
02 _
•-■•'- A;-’ ■’ ■

promote products launch a new product appeal to
a product launch marketing strategy chain store
discount coupon cash refund offer advertising agency
feature (®Ệ retailer wholesaler
Advertisem
ents
These are the advertisements that you hear on radio or television. The purpose of such
commercial talks is to sell goods like cars, soap, washing powder, shampoos, and shoes to the
people who are listening. They also mention services such as house cleaning, computer repair,
and legal advice.
Read and listen to the advertisement below, paying close A 11-01

Sample talk
M Are you interested in promoting your products? Have you launched a new product recently?
We can help you find effective and inexpensive ways to promote your product launch. Having
good marketing strategies will appeal to potential customers. And we can make that happen
for sure.
Practice
A Listen and fill the gaps with the missing words to complete each sentence below. A. 11-02
1 They recently.
2 This advertisement won’t our customers.
3 There is going to be a .
4 We need to a new.

the question. 0 11-03
M Do you? Do you have trouble finding the time to

? Then worry no more. We are here to help you. If you are having a
hard time and clean, just Red Sun.
Q What is the advertisement about?

(A) An office cleaning service
(B) Office supply delivery
c Listen to three talks and choose the best answer to each question. o 11-04
1 Who will be the participants in this event? 3 What is being advertised?

(A) Job interviewers (A) A hardware store
(B) Job seekers (B) The opening of a health center
(C) School teachers (C) A grand opening sale
(D) Company managers (D) A special ceremony
Vocabulary
Vocabulary
dream of celebrate
have difficulty -ing hardware center
provide ceremony
instruction
interest
ability
participant
interviewer
job seeker
2 What is a requirement for the job?

(A) A license
(B) Overseas experience
(C) A college degree
(D) A master’s degree
Vocabulary
opening
supervisor
supervise
maintenance
entire
applicant
license
89
weather report just in case traffic jam
damp chilly intersection
stay tuned (boiling/steaming) hot speed limit

(freezing) cold speeding
showers
(®Ệ) lane crash
Radio
Broadcast
These are pieces of news, broadcasts on traffic situations, or weather reports that you might
hear on radio or television. They usually involve common settings or situations with similar
s formats. On the TOEIC test, radio broadcasts are more frequently given than TV broadcasts.
Read and listen to the weather report below, paying close A11-05
Sample talk
attention to the words and phrases in bold.
M Here is the weather report for today. After a cloudy and damp start in the morning, the clouds
will soon break up across the nation. A good sunny spell will follow. But tomorrow, showers are
expected in some regions, so you may want to bring your umbrella just in case.
Practice 1
1 Make sure you .
2 It’s „ . You’d better . .
3 There is a the roadwork.
4 may result in and deaths.

the question. A 11-07
wThe will steadily ease. In other parts of the country, the

and the will a than usual, so you
may want to put on a sweater before you go out.
Q What is the weather like in other parts of the country?

(A) Clear and chilly
(B) Cloudy and rainy
c Listen to three talks and choose the best answer to each question. A 11-08
1 What happened on the city expressway? 3 What are listeners advised to do?
(A) There was an accident. (A) Leave their cars at home
(B) Some vehicles were missing. (B) Take a different route
(C) There was some roadwork. (C) Drive slowly
(D) New lanes were being made. (D) Fasten their seatbelts
traffic report at least
car crash construction site
injury recommend
westbound expressway
emergency
lane
2 What will the weather be like?

(A) Rainy
(B) Snowy
(C) Cloudy
(D) Sunny
Vocabulary
shower
thunderstorm
affect
rainfall
91
that are related to weather and traffic reports.
@ There is a speed limit in this area.
® The temperature is below freezing now.
® It has started to drizzle.
@ It is an overcast day.
® Thunder and lightning are natural phenomenons.
© You should slow down in residential areas.
® The heat wave lasted for almost a month.
© You should turn right at the intersection.
© A car collided with a taxi.
ill) The drought lasted for too long.

Practice
Listen to two talks and choose the best response to each n. 11-09
with Actual
Questions
question.
1. What was the weather like on (E) What is the news report about?
Wednesday?
(F) The relocation of a library
(A) It was steaming hot. (G) The closing of a library
(B) It was cold. (H) A plan to set up a library
(C) There was a blizzard. (I) New programs at a library
(D) There were showers.
(J) Where will the library be located?

2. What does the woman
(K) Downtown
recommend
listeners do? (L) Near a university
(M) Near City Hall
(A) Stay warm at home
(N) Near an art center
(B) Take an umbrella
(C) Enjoy outdoor activities
(O)What is the purpose of the programs at
(D) Take good care of their health
the library?
(P) To help children enjoy reading

3. What will come after the weather
forecast? (Q) To raise awareness about the
environment
(A) An interview
(R) To enable parents to access
(B) A news program different
(C) A traffic report information
(D) A commercial (S) To give tips on educating children
93
Ij
Speeches
& Internal
Announcements
01 _
02 _

1 am pleased to ~ 1 am here to tell you - welcome to ~
1 am honored to - 1 want to remind you - on behalf of-
Thank you for the opportunity ._____, , ... . .._____.____,

give a big hand to ~ ' 1 would like to thank you for-
to -
Speec
hes
Most are speeches delivered at social events or business-context meetings, for instance:
introducing new staff members, or presenting an award to somebody. Sometimes, there are also
talks about organizations or somebody’s work. Questions about these talks often focus on the
location, the title or position of the speaker or the audience and some important details.
Read and listen to the welcoming speech below, paying close n.12-01
Sample talk
M Thank you for the opportunity to speak at this event. On behalf of the entire staff, I would like
to welcome all of you to our company. I hope our relationship will be pleasant, profitable, and
mutually beneficial.
Practice
A Listen and fill the gaps with the missing words to complete each sentence below. A. 12-02
1 give this speech.
2 Let’s all those who are here.
3 I about the reception.
4 the Promotions Department.

Month Amount
JanuaryListen and72,435
fill the gaps with the missing words, then choose the correct answer to
Februarythe question.
76,237 A 12-03
March 54,276
April M Good56,537
evening, everyone. I am Robert Nathan, the of Foodland. Since
its foundation in 1998, Foodland one of the biggest food
distributers in the nation. I all of you Foodland.
you us to contribute to our success!
Q Who are the audience of the talk?

(A) New employees at Foodland
(B) Customers at Foodland
c Listen to three talks and choose the best answer to each question. A 12-04
Sales by Month 2 What is the woman’s concern?

(A) People don’t care about the
environment.
(B) Wild animals are dangerous.
(C) Wild animals are dying out.
(D) The association is no longer interested
in animals.
the Vocabulary-;
1 Look at the graphic. Which month does opportunity
speaker talk about? give a speech
(A) January association
be in danger of
(B) February
extinct
(C) March otherwise
(D) April in the near future
environment
Vocabulary die out
travel a long way
purpose
3 What will happen after the author’s
come up with
speech?
recommendation
boost sales (A) An autograph session
experience (B) A Ọ&A session
sales figure
(C) A free giveaway
(D) A workshop
Vocabulary
author
autograph session
giveaway

® Internal Announcements
These are brief informational messages given to employees within a company. They are similar
to those given to groups of people in public places. You must listen carefully to the topic or the
purpose of the announcement and important details or some requests given to the listeners.
I am pleased to announce - I’d like to remind you that - I have a note about -
, , ,___,, L ,,_____ Please note that - We regret to inform you-

7
I am delighted
6
to tell you
7
- ■ ,, , .
Please be advised that - I am sorry to inform you -
Read and listen to the announcement below, paying close A 12-05

Sample talk
M We regret to inform you that we will close our London office permanently on Thursday,
December 15. Due to a decline in sales in that market, it has been extremely difficult to justify
keeping the business open. Please be advised that we will make every effort to keep you
employed at this organization.
May I have your attention? I apologize for - Please join US for -
Practice
1 I the inconvenience.
2 I a change in a schedule.
3 I we have some free snacks prepared for you.

4 this service is no longer available.

c Listen to three talks and choose the best answer to each question. A. 12-
08
1 Who is most
Listenlikely speaking?
and fill the gaps with the missing3 words,
What isthen
being announced?
choose the correct answer to
(A) A sales
the representative
question. (A) A change in a speaker A 12-07
(B) A research assistant (B) The cancelation of a lecture
(C) An HR w manager (C) The
for a short session on change of a venue . This
(D) A job counselor
course was designed to familiarize(D) The confirmation
employees of a schedule
with the new features of the system
Vocabulary
and________'_____________________. It
Vocabulary
in the conference
hall on Friday, October 15, at 4:30 P.M.
training session be advised that
performance evaluation presentation
establish family emergency
Q What is
constructive
the purpose of the talk? make it
effective (A) To announce a training session
(B) To inform listeners of a change in a schedule
2 Who is Jennifer Jonas?

(A) The company president
(B) The winner of a sales contest
(C) A new sales manager
(D) A new employee
Vocabulary
be delighted to announce
sales contest
achievement
particularly
impressive

I

that are related to corporate departments and training.
® The administrative office is right around the corner.
© The HR manager is going to give an orientation.
o There is a new program for trainees.

0 You should directly contact the Payroll Department.
® You should leave your phones off during the training session.
® If you have any questions, you can always refer to the handbook.
® I will distribute handouts for more information.
© You will be eligible for a pay raise the next time.
© Can you give me a raise?
© My coworker finally got a promotion.

Practice
with Actual Listen to two talks and choose the best response to each
Questions question.
Market Share in Different Regions 3. What is the reason for the company’s
decision?
(A) An increase in the cost of materials

(B) A lack of funds
(C) Increased competition in the region
(D) A strike by regional managers
(E) Look at the graphic. Which region is (J) Where most likely is the
mainly being discussed? speaker?
(F) Bluefield (K) At a job fair
(G) St. Jones (L) At a medical conference
(H) Grandville (M) At a retirement party
(I) Northern (N) At a welcoming party
(T) How long did Dr. Joyce work as a

(O) What has the company decided to do? director?
(P) Shut down the operations in a certain (U) For 10 years
region
(V) For 20 years
(Q)Lay off employees in the st. Jones
(W) For 30 years
region
(X) For 40 years
(R) Start a new promotion in the
Grandville region
(S) Move the operations to a different (Y) What is Dr. Joyce planning to do?
region (Z) Publish a book
(AA) Work at another hospital
(BB) Establish a medical center
(CC) Work at a college

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Reading Comprehension
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Overview
unit 01
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1.2'.
Unit 03
Unit 04
Unit 05 Unit 11
Unit 06 Unit 12

Overview
In Part 5, there are 30 gapped sentences. Below each sentence are four words
PART 5
or phrases related to word forms and grammatical points. Your job is to decide
which of these four choices makes a complete, grammatical, and logical
sentence when it is put into the gap.
This part has four short reading passages in the form of emails, advertisements,
PART 6 articles, etc. Each has four gaps and four answer choices are provided for each
gap. You must choose the correct options to complete the passage.
Part 7 is the longest part with 54 questions altogether. It includes 10 single

PART 7
reading passages with 29 questions, and some paired reading passages with 10
questions. For the new TOEIC version, some triple passages have been added
with 15 questions. There are four possible answer choices for each question
and
you must choose the correct answer based on the information in the passage.
Part 7 includes business-related passages like business letters, announcements,
advertisements, articles, etc.
Remember!
Ự Read each gapped sentence and four answer choices, then
PART 5
use the context of the sentence to choose the correct answer
choice.
ự Look for any grammar clues that can help you leave out
distractors.
Do not spend too much time on any item as you have only
about 15 minutes for 30 items.
PART 6 I Skim through the passage quickly to know what the topic is
about.
\/ Look at the gapped sentences and try to select the best

answer out of the four answer choices given.
Be careful with text-completion questions. You should read

the sentences before and after each numbered gap to see
their connected idea with the one given in the answer
choices.
ự Do not spend too much time working on any one item as

you have no more than 5 minutes for each passage.
<ự Regularly improve your reading skills, increase your

knowledge of grammar and enlarge your business-related
vocabulary.
_ k Ý Look at the questions first, then read the passage to choose

PART
7 the correct answers.
ự' For double and triple passages, also read the questions first,
then scan the related passage to look for the answers.
Do not spend too much time on any one item; you can
come back to it if you still have time.

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■
Nouns & Pronouns
01
02
03
04

Overview
A noun is a word used to name a person (teacher), a thing (apple), an

animal (dog), a place (hotel), etc.
\/ 02 Types of nouns
Nouns are divided into common nouns, proper nouns, abstract nouns,
mass nouns, and collective nouns. There are also countable nouns and
uncountable nouns.
Countable nouns: student, orange, idea, suggestion, suitcase...
Uncountable nouns: machinery, furniture, information, luggage...
ự 03 Pronouns
A pronoun is a word used to replace a noun or a noun phrase. There are
personal pronouns (he, she, it, etc.), possessive pronouns (his, hers, etc.),
reflexive pronouns (myself, yourself, etc.), and demonstrative pronouns (this,
that, these, those).
Sam loves Kelly, but she is not interested in him.

noun noun pronoun pronoun
TaiSachmien phi tai: Sachmoi24h.com\

sentence.
Subject The customer wanted to get a refund.
Object You must submit your resume by Friday.
Complement Functions ofthere

The man over Nouns
is my colleague.
Object of a preposition Some people are not interested in policies.
A noun can function as the subject, object, complement, or object of a preposition in a
The architect/has designed/buildings and bridges/in San Francisco.
Exercises
A Choose the correct option in brackets for each sentence, then write its function in brackets.
1 Mr. Ross is very well qualified for the (position/positioned). ( )
2 The manager is reviewing the (apply/applications) at the moment. ( )
3 The two friends became (competitors/compete) in the end. ( )
4 The (prepare/preparations) for the workshop are progressing well. ( )
5 The (patient/patiently) arrived thirty minutes before her appointment. ( )
Choose the correct option to complete each sentence.

1 The bank building will undergo to improve the teller counters.
(A) renovate (B) renovations (C) renovates (D) renovated
2 We apologize for the and thank you for choosing KLY Airlines.
(A) delay (B) delaying (C) to delay (D) delayed

Article + noun the profit an article the contract
Possessive adjective
my furniture his office their performance
+ noun
Artide/Possessive
(ÍỂ)
adjective + adjective expensive products a productive meeting our annual report
+ noun
Positions
A Choose the correct words to fill the gap in each sentence.
of
A nounNouns
comes after an article, an adjective
my passport or a possessive
high apartment adjective.
the rent contractWhen
an a noun is modified
by an adjective, the adjective stands before the noun, so the word order is as follows: [article/
possessive adjective + adjective + noun].
Did you receive/the e-mail/that my assistant/sent you/yesterday?
1 What happens if I lose ?

2 He needs some help to finalize .
3 Susan is looking for with three bedrooms.
4 They will move to a different place because of the .

1 Mr. Howard called the Service Department to tell them about the television’s .
(A) defectively (B) defective (C) defected (D) defect
2 Two major airlines will offer cheap to Hong Kong next month.
(A) flights (B) fly (C) to fly (D) was flown

Plural the + plural No many, a few, a
a(n) the
form form article much little
Countable many a few

desks [z] a desk [z] the desk the desks desk [X]
noun (desk) [<l I [z] desks desks
(Jh moneys a money the money the moneys money much a little
Uncountable
noun (money) [X] [X] IO [X] [<l money money
Count
able
There are&two types of nouns: countable nouns and uncountable nouns. Countable nouns are
people or things that can be counted. A countable noun comes after a(n), the, many, a few, etc.
Uncou
A countable noun has the plural form that usually ends with -s or -es. Uncountable nouns are
ntable
people or things that cannot be counted. An uncountable noun has no -s or -es ending form.
Both plural nouns and uncountable nouns can stand alone without an article or a possessive
Nouns
adjective in complete sentences.
They/are now conducting/research/on the effects/of stress.
Some uncountable nouns that are often found on the TOEIC test include baggage, luggage, information,
traffic, furniture, equipment, machinery, merchandise, and research.
Exercises
A Choose the correct option in brackets for each sentence.

1 All the (furniture/furnitures) at Living Space Co. is affordable.
2 Fast Pizza has received (complaint/complaints) about its late delivery.
3 Mr. Jeff Slim does not spend (many/much) money on office decorations.
4 I have a few (relative/relatives) who live nearby.
5 The agency offered (information/informations) about the city’s tourism industry.

1 There was traffic downtown this morning.
(A) a few (B) a little (C) many (D) a
2 High Fashion, Inc. on Broadway will have a sale to clear out holiday
(A) merchandises (B) merchandise (C) merchants (D) merchandising

Number Personal pronouns Possessive
Person Gender Reflexive
Subject Object pronouns pronouns
1st male/female I me mine myself
2nd male/female you you yours yourself

Singular
2 rd
P male he him his himself
rono female she her hers herself
uns
A personal neuter
pronoun refers to a specific
it person
it or thing. There are subject
itselfpronouns and object
pronouns. The subject pronoun starts a sentence and comes before the main verb in the
1st male/female we US ours ourselves
sentence. The object pronoun comes right after a verb or a preposition in the sentence.
Plural A 2nd male/female
possessive you
pronoun is used to substitute a you yours
noun phrase that indicatesyourselves
a possession relation.
A 3reflexive
rd pronoun is formed bythey
male/female/neuter adding the
themsuffix -self (or -selves inthemselves
theirs the plural form) to an
object pronoun or a possessive adjective. It is used to show that the object of a certain verb is
the same person or thing as the subject of a sentence. It is also used to emphasize the subject
who does/did the action.
We/are looking forward/to reading/his latest novel, Destiny.
Exercises
A Choose the correct options in brackets for each sentence.

1 Ms. Kelly called (him/he) this morning, but (he/himself) was out of town.
2 (We/Us) are so delighted that you have agreed to work with (us/ours).
3 If you contact (ours/us), (we/us) will send you the new brochure.
4 (I/mine) am sure my grades are worse than (yourself/yours).

1 If this project goes smoothly, we will have more work with in the future.
(A) they (B) them (C) themselves (D) theirs
2 We regret to tell that we cannot deliver your recent orders.

(A) you (B) us (C) yours (D) yourself

Practice Í PART 5
with Actual
Questions
Because of some about the noise, (E) We shall finally have what is rightfully
they had to stop the outdoor performance. (F) we
(A) complain (G) us
(B) complaints (H) his
(C) complaining (I) ours
(D) being complained
(J) A few wrote positive reviews about
The of maintenance has to be the new dessert menu.
reduced during the economic crisis. (K) critic
(A) cost (L) critics
(B) costly (M) critical
(C) costing (N) criticize
(D) more costly
(O) Kelly Smith is a prospective candidate for an
Ms. Page in the Marketing Department is upcoming
excellent at (P) promote
(A) present (Q) promotes
(B) presenting (R) promotion
(C) presented (S) promoting
(D) presentations
(T) The at the FAL Language Institute
Airport security staff will search for should have more than three years of
any illegal items. experience.
(A) luggage (U) instructors
(B) luggages (V) instructions
(C) a luggage (W) instructing
(D) some luggages (X) instructive
113
9. (A) has worked 11. (A) Therefore, she has been a great
(B) have worked communicator.
(C) works (B) In addition, she has displayed great work
(D) used to work ethics.
(C) It is my pleasure to provide this letter of: PART ố
10. (A) she recommendation.
(B) her (D) Last summer, she took a year off from work.
(C) hers
12. (A) exceeded
(D) herself
(B) overlooked
(C) exaggerated
Questions 9-12 refer to the
following letter. (D) disregarded
March 19
Dear Ms. Graham,
I am writing this letter to confirm that Elizabeth Owens at Giga Engineer for the
9.
last 8 years. In addition, I will state that she has performed an exceptional job while working
at Giga Engineering. Last year, was promoted to technical supervisor and received a
10.
performance bonus for her excellent work. She has always our expectations
11. 12.
and has never been late or absent from work since she started working here. If you have
any further questions, please feel free to contact me at (055) 987-0987.
Sincerely,
Jane Dunn
Director, Engineering Department
Giga Engineering

1 Roomx5 Nights USD 920.67
Room Service USD 55.00
Internet USD 30.00
Taxes USD 92.07
Total USD 1,097.74
Questions 13-14
refer to the
following e-mail.
To: Customer Service <bestservice@shill.com>

From: Martin Russell <MRussell90@zzamil.com>
Date: July 14
Subject: Inquiry
Hi, Customer Service Staff.
I have a question about the bill from the Shin Hill Hotel. I stayed there from July 5 to July 9
during the Agriculture & Food Conference. I looked at the bill closely before I submitted it
to the Finance Department, and I think you have overcharged me. The details are as follows.
First of all, I do not understand why I was charged for the Internet. I definitely used the
Internet service. However, I clearly remember that the Wi-Fi service is free of charge. In
addition, I did not order any food to my hotel room. I used the café downstairs with my co-
workers. Can you please review the charges and get back to me this week?
Regards,
Martin Russell
13. Why did Mr. Russell write the e-mail? (E) What is suggested about Mr. Russell?
(A) To dispute some charges (F) He went on a business trip.
(B) To complain about some food (G) He ordered room service.
(C) To give feedback (H) He stayed at the hotel for 3 nights.
(D) To reserve a room (I) He did not use the Internet.
■ Overview/Gist questions
Overview/Gist questions are those which ask you to identify the topic or purpose of a
reading passage. Most often, you can find the topic or purpose of a passage at the beginning
of the passage and one of the answers given may be the paraphrased statement.
L__________________________________________________________________________________________________________________________________________________
115
Tai Sach mien phi tai: Sachmoi24lTcomi
Overview
i 01 Adjectives
An adjective is a word that gives information about a noun. It comes before
the noun it modifies (called a modifier) or functions as a complement after
a linking verb such as be or become.
He is an amazing actor.
modifier
He is considerate,
complement
ự 02 Adverbs
An adverb gives extra information about a verb, an adjective, another
adverb, a clause, or a whole sentence. It functions as a modifier.
She is extremely happy,

modifier

Functions Positions Examples
adjective + noun a serious injury my previous job
Modifying a noun/
pronoun something/anything/nothing + something urgent anything interesting
Func adjective
become successful look comfortable
As the subject be, become, feel, look +
tions &
complement adjective
make them happy Ị find it useful
Position
As theAnobject
complement
make,
adjective keep,
modifies
adjective
the object complement
find +orobject
a noun +
a pronoun.
in a sentence.
It can also function as the subject complement or
s of
Adjectiv
es
Dr. Smith/performed/an innovative surgery/that challenged/the traditional approach.
A Choose the correct option in brackets for each sentence, then circle its function.
1 It is (difficult/difficultly) to change your online order once it is submitted, [modifier/compiement]
2 Our flight was canceled because of the (heavy/heavily) rain, [modifier/compiement]
3 I think there is something (wrong/wrongly) with this cell phone, [modifier/compiement]
4 Some of US found the new copy machine (convenience/convenient) to use. [modifier/

complement]
5 The man became (anger/angry) when the manager of the store asked him to leave.
[modifier/complement]

1 ABC Office Supplies has to find a secure way to manage documents.
(A) confidence (B) confidential (C) confidentially (D) confidentiality
2 For your safety, it is to follow the instructions when installing the electronic device.
(A) importance (B) to important (C) important (D) importantly
119
Functions Positions Examples
Modifying an adjective adverb + adjective The product is surprisingly expensive.
Modifying an adverb adverb + adverb I asked him a question very nicely.
Modifying a verb right before/after a They finally reached a firm decision.

Functions
verb & Positions of Adverbs
He insisted strongly.
Modifying a whole sentence at the beginning/end Eventually, the flight was delayed.
of a sentence I’m learning French as well.
An adverb modifies a verb, an adjective, another adverb, a clause, or a whole sentence. It
comes in different positions in a sentence but never stands between a verb and its object.
The drivers/must return/the trucks/immediately/to the company/after completing/the

deliveries.
A Choose the correct option in brackets for each sentence, then underline the part that it
modifies.
1 The city council has demolished the old town center (complete/completely).
2 (Final/Finally), the two companies agreed on the terms of the contract.
3 Officer workers should exercise (regular/regularly) to stay in shape.
4 There is a vending machine (convenient/conveniently) placed in the lobby.
5 Mr. Thomson is working (real/really) hard on the software development project.

1 The air quality gauge is accurate in measuring the level of the micro dust in the air.
(A) amazing (B) amaze (C) amazed (D) amazingly
2 BRICO Co. holds a fundraising event at the Lincoln Center.

(A) annual (B) annually (C) an annual (D) annuals

Adjectives ending in -ly
friendly/lovely people costly trip timely manner
Adjectives and adverbs hard exam fast runner late lunch

having the same form work hard run fast work late
(fo Special
Confusing adverbs She is hardly late to work.
Have you heard from Mr. Park lately?
Adjectives
& Adverbs
There are some special cases about adjectives and adverbs you should pay attention to.
Firstly, an adverb is usually formed by adding -ly to an adjective but not all words ending in
-ly are adverbs. Some adjectives also end in -ly, for example: lovely, friendly. Secondly, some
adjectives and adverbs have the same form, for example: hard, fast, late. Finally, there are
some adverbs that may cause misunderstanding about their meanings, like lately and hardly.
Lately,/the Personnel Department/has requested/that all staff members/update/their

profiles/for the company’s records.
A Decide whether the underlined word in each sentence is right or wrong, then in brackets,
provide the correct word if it is wrong and put a tick (^) if it is right.
1 Korean music has been popular in foreign countries late. ( )
2 Mr. Kaiser hard eats anything before speaking in public. ( )
3 It is said that leaving the EU will be a cost procedure. ( )
4 All the employees have been working late for the last two months. ( )
5 Hundreds of commuters were lately to work because of the lateness of the train. ( )

1 We hope to settle the disagreement over the contract in a manner.
(A) time (B) times (C) timing (D) timely
2 All the people were so shocked that they could say anything.
(A) hardly (B) to hardly (C) hard (D)hardness
121
Adjectives/Adverbs Comparative Superlative
One-syllable adjectives young younger youngest
comfortable more comfortable most comfortable
More-than-one-syllable
A Forms of
adjectives
easy
Comparative
easier & easiest
Two-syllable adjectives
Superlative Adjectives & Adverbs
ending in a consonant + -y
Adverbs ending in -ly slowly more slowly most slowly
For one-syllable adjectives/adverbs
Irregular adjectives/adverbs good/well and abetter
few two-syllable adjectives,
best we add -er to the
adjectives/adverbsbad/badly
to form the comparativeworseand add -est to form the
worst superlative.
For two-syllable adjectives
many/much that end in a consonant
more + -y, we change
most -y into -i and add -er to
form the comparative
little and add -est to form
lessthe superlative. least
For more-than-one-syllable adjectives/adverbs, before the adjectives/adverbs, we add more
to form the comparative and add most to form the superlative.
Besides, some adjectives and adverbs have irregular forms.
Unfortunately,/the financial crisis/is more serious/than we thought/at first.
A Write the correct form of the word in brackets to complete the sentence.
1 Sending the invoices by fax is (quick) than delivering them by mail.
2 You are advised to book your tickets two months in advance to get the (cheap)
fares.
3 The ballet performance featured the (good) ballerina in Russia.

1 The company will become when the new product is released in March.
(A) profitably (B) more profitable (C) profit (D) more profitably
2 We are considering hiring the candidate to handle this project.

(A) most experienced (B) experiences (C) experiencing (D) has experienced

____________. _
Exercises
_____________J
Uses of Comparisons of Adjectives

& Adverbs
1. The comparisons of equality with the structure as + adjective/adverb + as is used to say that
two people or things are equal in some quality or some way.
2. The comparative is used to compare only two people or things.
3. The superlative is used to compare more than two people or things.
Comparisons of equality Mr. Carter is as successful as Mr. Gates.
Comparative Mr. Carter is more successful than Mr. Mars.
Superlative + in/of Mr. Thomson is the most successful businessman in America.
The Capital Visa Agency/will help you/complete/the visa process/as efficiently as possible.

1 Sea levels are increasing (faster/fastest) than ever because of global warming.
2 Mr. Li is known to be the (more/most) innovative architect in Europe.
3 Taking the highway took (long/longer) than riding on the bus.
4 The interviewee answered the questions as (well/best) as he could.
5 The (more/most) memorable day of my life is the day when I opened my own restaurant.

1 Mr. Yamamoto received the performance review in the Customer Service Department.
(A) poorest (B) poorer (C) most poor (D) more poor
2 Customers’ dissatisfaction about the design of the phone is than complaints about
the bad sound quality.
(A) big (B) bigger (C) biggest (D) being big

1. The newly released computers from Cozy (E) The two companies agreed on the
Electronics are than the previous increase in the price of the raw materials.
models. (F) mutual
(A) fast (G) mutually
(B) faster (H) mutuality
(C) fastest (I) mutualness
(D) more fast
(J) Some people prefer working from home
2. Nature Food is advertising its because they think it is than working
processed food in the local newspaper. in an office.
(A) nature (K) efficient
(B) natural (L) most efficient
(C) natured (M) more efficiently
(D) naturally (N) more efficient
3. Mr. Donetti believes that the purchase of (O) It is impossible to get a refund without the
real estate is a investment for the . receipt from the store.
future. (P) origin
(A) safe (Q) original
(B) safety (R) originally
(C) safely (S) originated
(D) safeness
(T) I could believe that Ms. Porter was
4. The Georgetown Festival has become one of appointed as the new vice president of the
the annual events in the city. company.
(A) good (U) hard
(B) well (V) hardly
(C) best (W) harder
(D) better (X) more hardly

PART é
Questions 9-12 refer to the following notice.
To: Kitchenhelp staff Members

From: Technical Support Team
Subject: Website Renewal
Date: November 21
We are happy to announce that Kitchenhelp is about to present its website.

9.
The engineering team is going to make the to the new site at midnight on
10.
Sunday, August 29. Please keep in mind that problems might occur while we
11.
process the change. We will try our best to resolve any problems as as possible.
12.
Contact Mr. Evans on the Technical Support team at (025) 234-5566 if you have any
questions or feedback about the new website.
5. (A) update 7. (A) The reason is that website traffic is

(B) updater usually low at night.
(C) updates (B) In fact, the process might be delayed.
(D) updated (C) Online transactions will increase
soon.
(D) The technicians will get a big bonus
6. (A) transition
after the renewal.
(B) collection
(C) demonstration
8. (A) quick
(D) disruption
(B) quicker
(C) quickly
(D) quickest
125
Practice
PART 7
w th Aetna
Questions
Questions 13-14 refer to the following text message chain.
Dan Macdonald 11:10 A.M.

I just landed and am walking to the
immigration counter.
Julie Sullivan 11:13 A.M.
You made good time today. I am waiting
at the arrival gate, so you will see me as
soon as you get out.
Cool.... Oh, no. The immigration lines
are unbelievably long. I think it will take
another half an hour.
Julie Sullivan 11:20 A.M.
Good thing you arrived early. Your
appointment with Mr. Park is at 3 o’clock.
You have plenty of time.
Okay. Hope I can grab a bite before
meeting with him.
9. At 11:20 A.M., what does Ms. Sullivan 10. When does Mr. Macdonald expect to get
mean when she writes, “Good thing you through immigration?
arrived early”? (A) Around 11:20 A.M.
(A) She agrees to postpone the scheduled (B) Around 11:50 A.M.
plan. (C) Around 2:30 P.M.
(B) She is glad that the landing was (D) Around 3:00 P.M.
smooth.
(C) She expected a long line at the airport. Quotation
(D) She feels that Mr. Macdonald won’t be On the new TOEIC test, questions that
late for his appointment. are based on text messages or online
chat messages will be given and require
test takers to identify the meaning of a
certain quoted expression. To answer
this
type of question, you need to look at the
context where the statement is quoted to
. -Vi.'. ■ ■ -.
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' fe
>1
Verb Tenses
.w:;.<j; >: ft
02
03 _
«i®Si

A.
•■'••■•'•• ■' iY-V ■ ".J .'• •;.•■••-
Overview
The time of an action or a condition will decide the form of the verb in a
sentence. In English, the verb forms show different tenses: simple tenses,
continuous tenses, and perfect tenses.
Present Past Future
Simple Present simple , Past simple Future simple .

tenses
I, you, we, they + Subject + V (past) will + bare
V infinitive
He, she, it + V-s/- be going to + bare
Continuou infinitive
[ Present continuous] , Past continuous [ Future continuous J
s
Subject + am/is/are Subject + Subject + will be
tenses
+ was/ +
Perfect v-ing were + V-ing v-ing
[ Present perfect ] Past perfect Future perfect
tenses
Subject + have/has Subject + had Subject + will
+ + have
past participle past participle + past participle
Tai Sachmien phi tai: Sachmoi24h.com

Present simple Past simple
Present
My secretary is at her desk. Past state We were busy at that time.
state
Repeated I usually leave for work at 7. They started the project a few
Past action
actions
Present simple & Past simple
The store closes at 9 P.M. months ago.
The present simple tense is used to express habits, general truths, repeated actions, unchanging
situations, emotions, and wishes.
Adverbs usually go with this tense include every day, often, usually, and always.
The past simple tense is used to talk about a completed action at a time before now.
Adverbs that usually go with this tense include last week/month/year; in (a year in the past), a
few days/weeks/months/years ago, many years ago; yesterday, in the past, just now, at that
time, then, and the other day.
This contract/contains/all the terms and conditions/necessary for the transaction.

Last month,/Mr. Lee broke his sales record/and became the employee of the month.
Exercises
A Write the correct form of the verb in brackets to complete the sentence.
1 I with my clients every two months, (meet)
2 It all the necessary information, (include)
3 They there 3 days ago. (arrive)
4 The company to promote me. (decide)
5 The board of directors to discuss it. (gather)
6 He to me what the problem was. (describe)
B Choose the correct option to complete each sentence.

1 The traffic lights working last night because of the heavy snow.
(A) stop (B) stops (C) stopped (D) to stop
(C)The department usually with customer complaints related to our products.

(A) deal (B) deals (C) dealt (D) will deal
129
Forms Uses
Present continuous am/are/is + V-ing To describe an action that is happening at present
Past continuous was/were + V-ing To describe activities that lasted for some time in the
past
Future continuousConti
will be + V-ing To describe activities which will be taking place at
some time in the future.
nuous
Tenses
Continuous tenses are formed by a form of be + V-ing. Different forms of the verb be produce
different tenses and uses: present continuous, past continuous, and future continuous.
I am responding/to your request/for unpaid vacation.

Customers/were complaining/about the service, The present continuous tense
l/will be interviewing/the marketing director of MTW, Inc. is also used for planned future
actions.
• We are going on a vacation in
Paris.
Exercises

1 He (will be distributing/was distributing) handouts when I entered the room.
2 We (will be closing/were closing) the store in 15 minutes.
3 To attract more customers, we (will be offering/were offering) an express delivery service
from next month.
4 The manager and the staff (are having/were having) a discussion at the moment.
5 I (am looking/was looking) forward to meeting with you next week.

1 The community center for donations to help the disabled and the elderly.
(A) ask (B) is asking (C) to asking (D) have asked
2 Small business owners for chances to increase their profits all the time.
(A) looks (B) looked (C) looking (D) are looking

The present perfect tense is formed by have/has + past participle and has different meanings
or uses, as follows:
Continuation 1 have worked in this department for 10 years.
(2) Present Perfect

(An action or state started in the past and
continues to the present. Adverbs: for, since)
Past experience Have you ever worked overseas?
(An action happened without a specific past
time.
Adverbs: ever, once, before)
The R&D Department has just finished
Completion working on the project.
(An action began in the past and has already
finished. Adverbs: just, already)
Effect
We still haven’t found out the cause of the
(An action happened in the past but still has an
problem.
effect in the present. Adverbs: still, yet, once)
Note:
A specific past time marker such as yesterday, ago, last/week/month/year, or in the past
is used with the past simple tense but for the past/last 10 weeks must go with the present
perfect tense.
We have had a lot of difficulties for the past two weeks. (Present perfect)
They decided to cut down on overtime two weeks ago. (Past simple)
7 ;
Exercises
__________J
A Put the verb in brackets in the present perfect tense.

1 I (just finish) the outline of my presentation.
2 You (ever consider) looking for a better-paid job?
3 We (experience) a lot of trouble with this new software program.
4 They (have) several meetings with the Technical Support Department to sort this out.

1 This commercial a lot of new customers since its release last January.
(A) attracts (B) will attract (C) have attracted (D) has attracted
2 The number of complaints drastically since we adopted the new programs.

(A) decrease (B) decreased (C) has decreased (D) have decreased

Future simple
will + bare infinitive
I will go and check if everything is all right.
Structure be going to + bare infinitive
He is going to be late for the sales meeting.
Future perfect
IỆ Future simple
will have + past participle
By that time, we will have launched a new product.
Note: & Future Perfect

The future simple tense is formed by will + bare infinitive and used for an action that will occur
in the future.
Note that the structure be going to + bare infinitive is used to express a prediction or a future
plan.
The future perfect tense is formed by will have + past participle and expresses an action that
will be completed before another future action or a certain time in the future. It often goes with
such phrases as by next..., by the end of..., and by the time + clause.
The future perfect tense usually goes with the phrase by that time or by the time. Note that by
that time is an adverb phrase and can stand alone, while by the time is a conjunction and must
be followed by a clause (subject + verb).
By the time/the new project is completed,/Marc/will have left/the company.
A Put the verb in brackets in the correct form.

1 Our clients in 30 minutes, (arrive)
2 By that time, the presentation . (start)
3 They something about customer complaints, (do)
4 After more workers are hired, the factory’s capacity . (double)

1 By the time more large printers are set up, demand for publications twofold.
(A) increase (B) increases (C) have increased (D) will have increased
2 Due to a decrease in interest rates, more people to buy their own houses. ____________
(A) tries (B) try (C) will try (D) has tried

PART 5
HSNHSMHHK
with Actual
1. For the last few months, oil prices 5. The number of tourists visiting this city
drastically. for the past few months.
(A) increases (A) rises
(B) increasing (B) risen
(C) will increase (C) has risen
(D) have increased (D) have risen
2. Most of the stores downtown at 10 in 6. By the time the new computer system is
the morning and close at 9 P.M. installed, all the problems themselves
(A) open out.
(B) opens (A) work
(C) have opened (B) worked
(D) will open (C) have worked
(D) will have worked
3. Many of the employees in this factory
to leave after the huge salary cut 7. The new person in the Accounting
three weeks ago. Department in a proposal last week.
(A) decide (A) turns
(B) decides (B) turned
(C) decided (C) has turned
(D) have decided (D) will turn
4. The only grocery store in this town is 8. Competent employees constantly

temporarily closed because it a for chances to develop themselves
renovation. professionally.
(A) undergo (A) look

(B) is undergoing (B) looked
(C) have undergone (C) have looked
(D) will have undergone (D) looking

Ị
. ..
■
■
PART 6
Questions 9-12 refer to the following letter.
April 20
Mr. Jack Peterson
2342 Elm street
New York, New York 10032
Dear Mr. Peterson,
I your invitation to your company’s 10th anniversary the other day. I your
9. 10.
thoughtful invitation. Unfortunately, I already have another engagement that afternoon, so
I won’t be able to attend the party. otherwise, I would surely be there.
11.
I’m sure it a great occasion. Please convey my regrets to your manager and
12.
extend my congratulations on your 10th anniversary.
May you enjoy a wonderful celebration!
Sincerely yours,
Agnes Davis
9. (A) receive 11. (A) I am in charge of a fundraiser that

(B) receives requires my attention that night.
(C) received (B) I am not interested in attending the
celebration.
(D) am receiving
(C) I am sorry to tell you that you are not
invited to the event.
10. (A) apologize
(D) I am not sure about the invitation.
(B) appreciate
(C) disagree 12. (A) is
(D) regret (B) was
(C) will be
(D) has been

PART 7
Questions 13-15 refer to the following announcement.
' I have an important reminder about the annual gala event. You are welcome to bring your {
) family or friends to this event. The event will be taking place at 6 in the afternoon on the 6th (
) of March on Friday. The place where the gala will be held is 5639 Kaneohe Street. If you (
can’t attend this event, you will have to talk with your boss and get his or her approval since
) this event is mandatory for all full-time employees. Please register to the event by following (
I the registration link on our company website. I hope to see you all there. /
II What is the purpose of this announcement? VII How often is the event held?
III To confirm that an event has been VIII Once a month
arranged IX Every three months
IV To remind readers that there is an X Once a year
important event XI Twice a year
V To encourage employees to prepare for
a gala XII How can readers sign up for the event?
VI To invite people to a party XIII By visiting the office
XIV By talking to their supervisors
XV By visiting a website
XVI By picking up an invitation
InformationQuestions
Information questions ask about major details in a passage. To answer this type of question,
you should first read the question carefully, then scan the relevant part in the reading passage
to choose the correct answer. Information questions usually start with a question word as
below:
• Who is the event for? ■ How did it happen?
• When will the construction end? • Where did they get the information?
• What happened to the company? • Why was the presentation delayed?

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/ịỳậặè. Jíj^ỉấíị> V'isi
Active Voice &

Passive Voice
01 _
02
03 _

:■':. i. •
Active: Subject + verb
Passive: Subject + be + past participle
1 broke the window. The window was broken.
Present Simple
The product is made in this factory.
Past Simple
was made
Future Simple
Overview will be made
Present Perfect The product has been made in this factory.
Modal Verbs The product should be made in this factory.

h 01 Active Voice a
Passive Voice
When a person or a thing does an action, we use the active voice. When we
want to emphasize the action, not the doer, we use the passive voice. (Note
that only transitive verbs can be used in the passive voice.)
02 How
to change an
To form a passive sentence, ® firstly we change the object of the active
active sentence
into a passive into the subject. ® Then, we change the verb into its past
sentence
sentenceparticiple after adding an appropriate form of the verb be. ® Last, we add
by + the subject of the active sentence (if necessary).
Lan played the piano. (Active)

The piano was played by Lan. (Passive)
03
Passive voice in
differentThe passive voice is formed by a form of be + past participle. Depending on
tenses
the tenses, the verb be is conjugated differently.

Note that in the passive sentence, the verb be must agree with its subject in number and has
the same verb tense as that in the active one.
Passive in Past Simple Passive in Present Simple Passive in Future Simple
(A Active Voice & Passive Voice
The active voice is formed by Subject + verb + object. It emphasizes the doer (who or what
that
does the action). The structure of the passive voice is (a form of) be + past participle (p.p.). Its
focus is on the action itself, not the doer.
■ Active: He + posts + a notice + on the board.

Subj. Verb Obj.
■ Passive: ASubj.
notice + is posted + on the board by
++by
doerhim.
was/were + p.p. am/is/are + p.p. will be + p.p.
All the computers/in the office/are maintained carefully.

The e-mail/was sent to you/a few days ago.
More information/will be provided.
A Put the verb in brackets in the correct verb form (Active or Passive).
1 They me last week, (promote)
2 I to manager last week, (promote)
3 Richard the report yesterday, (write)
4 The computer tomorrow morning, (fix)
5 The report by Richard months ago. (write)
ị Choose the correct option to complete each sentence.

1 The idea for the new commercial at the staff meeting.
(A) suggest (B) suggested (C) was suggested (D) were suggested
2 The company me a job as a customer representative.

(A) offer (B) will offer (C) is offered (D) will be offered
139
Passive Voice of Present Perfect &
Modal Verbs
Passive voice of the present perfect tense
Structure: Subject + have/has been + p.p.
Passive voice of modal verbs

Structure: Subject + modal verb + be + p.p.
Note that after a modal verb, the verb be is always in the form of a bare infinitive (be).
The office/has been renovated.
Customer complaints/should be handled/by the Customer Service Department.
A Fill the gap in the second sentence with the correct verb form.
1 We have made a lot of effort to keep the building
clean.
A lot of effort to keep the building
clean.
2 You should turn off all the lights before going out.
■* * All the lights off before you go
* The decision right now.
4 The manager has signed the contract.

The contract by the manager.

1 Mr. Davis has already about the meeting next week.
(A) told (B) been told (C) tell (D) been
2 All the necessary documents should by the end of the month.

(A) submit (B) submitted (C) have submitted (D) be
submitted

be surprised at be pleased with
be shocked at/by be excited about
be amazed by/at be delighted with
be worried about Common bePassive

accustomed to Expressions
be concerned about be involved in
be satisfied with be engaged in

Below are some expressions with a passive form, which are commonly used. The past participle
be dissatisfied with
functions as an adjective and isbe located by
followed in/at
a certain preposition. You should learn them by
heart because they are fixed expressions.
l/am engaged in/the tourism industry.

We/are very worried/about a huge decline/in our turnover.
Exercises
A Fill the gap with a correct expression, using the suggestion in brackets.
1 A large number of people are the scandal, (involve)
2 Most of the customers were not the new product line, (satisfy)
3 I am the opportunity to work with you. (excite)
4 They are solving technical problems, (ergage)

1 Not everybody is with the change in the hiring procedure.
(A) please (B) pleases (C) pleasing (D) pleased
2 The accountant seems to be accustomed handling his clients’ complaints.

(A) at (B)with (C) to (D) by

The door last week right after the 5.Mr. Holmes was when he heard the
director’s visit to the office. news that the company had offered him a
(A) repaired job.
(B) is repaired (A) surprise
(C) was repaired (B) surprises
(D) will be repaired (C) surprising
(D) surprised
Air pollution has to no matter how
much money is spent. 6. Investors are concerned _ the recent
(A) reduce recession in China.
(B) is reduced (A) in

(C) be reduced (B) from
(D) been reduced (C) about
(D) to
They have to the welcoming party,
but they decided not to go there. 7.Your package will immediately after
(A) invite we confirm your payment.
(B) invited (A) deliver
(C) be invited (B) delivered
(D) been invited (C) be delivered
(D) been delivered
If you are interested the position,
please submit your application no later than 8. If all the information has correctly,
this Tuesday. you will then be directed to the payment
(A) at site.
(B) in (A) entered
(C) with (B) entering
(D) by (C) be entered
(D) been entered

9. (A) introduction 11. (A) You are not supposed to apply for this
(B)" :position
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;;Y ■ Í■ 1 ':<•
■.■.
(C) seat Ạte.ĩ•'?/<,'■;;?!./■.■. Í-/ (B) If you are interested,
■:'Y»¥'Ỵ ■'•■<><■;•■ /v.'.ie;,../>../Hí./; ■;,'//■: .<... please
// submit an
•.
(D) opening ‘
application.
. -. • . - 1 < ■' * ì \ » ' - ■ - ‘ - I • ■' . ’.. ' i.. - . ,. ' - ■,, ., /. . .'. •.. -
. ... ., ..I-.*. . . 1,.. .., - (C) Your application will be reviewed PART
accordingly.
10. (A) require
HHMMHHffiMMMHI (D) We are short-staffed these days.
(B) requires
(C) is required
(D) been required 12. (A) turn
(B)turns
Questions 9-12 refer to the following (C) turned
advertisement. (D) be turned
The technical support division has a(n) for a technical support representative.
9.
This position a B.s. in computer science and at least three years of experience
10.
in the industry. Along with an application, a resume and a cover letter should
11.
in no later than July 11. Technical support representatives provide online
12.
assistance to users of our software products. Duties include
- dealing with telephone inquiries

- answering online questions
If you have any further questions concerning this position, you can contact Jonathan
Hampton in Human Resources at extension 2424.

Practice
with Actual PART 7
Questions
Questions 13-15 refer to the following announcement.
The annual company retreat will be held at Sunset Beach Park on Saturday, May 15,
starting at 10:30 A.M. All employees and their families are welcome. This is a chance
for us to unwind and also to exchange great ideas for the development of the company.
Last year’s retreat was so successful that we decided to do it again. This time, for a
change, we decided to have a retreat with our beloved friends and families. So please
invite your friends and families to join US. We will spend the morning having meetings.
And then we will give families some time to be together for the rest of the day.
If you cannot attend for some reason, tell Marisol, who is in charge of the event. She
will also answer any questions you may have.
Hope to see you all at the retreat!
10. What is being announced? (E) What is advised for those who cannot
(A) A company event participate in the event?
(B) A party for trainees (F) To submit a letter
(C) An annual conference (G) To contact Marisol
(D) The release of a new product (H) To write an e-mail
(I) To visit the HR Department
11. What can be inferred about last year’s
retreat?
(A) It was not that successful.
(B) Families were not invited.
(C) There were no meetings.
(D) It lasted for 2 days.

To-infinitives
W
'ịềỉ^vĩị.
( To-infinitive as a Noun
■■ 'w' r .
02 _ ro-iilfitiltive as ân Adjective
To-infinitiveas an Adverb
Verbs followed by a To-infinitive
Practice with Actual Questions
145
Overview
01 Forms of Infinitives
An infinitive is the base form of a verb; an infinitive without to is called a

bare infinitive, and a to-infinitive is formed by to + bare infinitive.
I want go to lunch. [x]

I want to go to lunch. to
MainV. To-infinitive
V 02 Uses of Infinitives with 'to'
A to-infinitive may function as a noun, an adjective, or an adverb.

As a noun, a to-infinitive may become the subject, object, or complement in
a sentence.
As an adjective, a to-infinitive modifies a noun.
As an adverb, a to-infinitive is used to express a purpose.
To study English, he moved to England.

Expressing purpose
She has a lot of work to do today.

Modifying the
noun work
TaiSach mienphi tai: Sachmoi24h.com

singular form.
Subject To organize a meeting is not easy.
Object We hope to complete the proposal soon.
(ffi To-infinitive
Subject complement as
His job is to train new a Noun
employees.
Object complement I expect you to finish the report today.
When functioning as a noun, a to-infinitive may come in the position of a subject, an object, a
subject complement, or an object complement. When it is the subject, the verb after it is in the
We all/agreed/to hire/the top two candidates/for the new project.
A Choose the correct option in brackets for each sentence, then write its function in brackets.
1 They decided (to renew/to renewing) the contract. ( )
2 The new project allows her (to visit/for visiting) other countries very often. ( )
3 (To being/To be) a competent manager is not easy. ( )
4 His job is (ran/to run) an advertisement in the local paper. ( )
5 Mark failed (to schedule/scheduling) the appointment with his boss. ( )
1 Sally wants at a cosmetics company as a sales representative.

(A) to work (B) working (C) work (D) works
2 The experts advised the company its benefits programs for the employees.
(A) for improving (B) to improve (C) improving (D) to improving
147
work to finish
chance to travel opportunity to meet time to go way to solve
decision to sell plan to hire effort to save ability to achieve right to speak
To-
infiniti
ve as
A to-infinitive can follow a noun and function as an adjective modifying that noun. Look at the
following phrases with a to-infinitive modifying the noun before it.
an
Adjecti
ve
All the employees/will have/an opportunity/to meet with the CEO/in person.
A Put the words in brackets in the right order, then fill the gap to complete
the sentence.
1 They’d like to have the headquarters in London, (an, to, visit, opportunity)
3 Morris Ltd. has made with Freeman Industries, (to, a, merge, decision)
3 All people have out against their country, (to, speak, right, the)

1 The city council has been discussing ways the old school into a museum.
(A) convert (B) converted (C) to converting (D) to convert
2 Shopping malls in Korea will be holding a sale in an effort more tourists.

(A) to attract (B) to attracting (C) attracting (D) attraction

To-infinitive as an Adverb
A to-infinitive can function as an adverb modifying a verb, an adjective, another adverb, or

expressing a purpose.
Modifying an
glad to hear pleased to meet surprised to pass ; disappointed to fail
adjective
Expressing a
To succeed in business, he worked late every night. (= in order to succeed)
purpose
We/are very pleased/to announce/that our sales figures/have increased.

1 (For providing/To provide) better service, the hotel receives feedback from its guests.
2 We are very pleased (announcing/to announce) the best salesman of the year.
3 The old office equipment should be replaced (to increase/for increasing) work efficiency.
4 (In order to attract/To attracting) investors, a new facility is needed.
5 We are glad (offer/to offer) you a job as a customer service representative.

1 its new product launch, Jim’s Electronics will be having a special sale this month.
(A) Celebrated (B) To celebrating (C) For celebrating (D) To celebrate
2 Avon Imports will trade with any distributor its customers.

(A) satisfy (B) has satisfied (C) to satisfy (D) to satisfying

Below are some common verbs followed by a to-infinitive functioning as their object (obj.) or
object complement.
Object want to refuse to need to agree to
(ift Verbs
fail to Followed
hope to by
offera
to To-infinitive
plan to
decide to attempt to expect to promise to
propose to afford to would like to aim to
Object complement want + obj. + to ask + obj. + to tell + obj. + to invite + obj. + to
encourage+ obj. +to expect+ obj. +to allow + obj. + advise+ obj. +to
to
They/have asked/the city council/to reconsider/building a multiplex movie theater/in town.
A Write the correct phrase in place of the underlined part in each sentence.
1 The National Museum promised providing the museum staff with better benefits.
-►_____________
2 The government wants increase taxes on alcohol and unhealthy foods.
■*_____________
3 We encourage all the staff members taking a course on basic economics.

1 This year, we expect thousands of people at the classic car show in Chicago.
(A) to see (B) seeing (C) see (D) to be seen
2 PK Bank has requested its customers their passwords for online banking regularly.
(A) changes (B) to change (C)changing (D)
has changed

1. IHD laid off more than 20 employees last (E) We expect the old building by the
month in an effort the company. end of April.
(A) are reorganized (F) demolishing
(B) to reorganize (G) being demolished
(C) reorganizing (H) to demolish
(D) to be reorganized (I) to be demolished
2. In spite of his great qualifications, he failed (J) We are pleased that JK

by the law firm. Manufacturing has been chosen as the best
(A) to be hired business partner of the year.
(B) to hire (K) announce
(C) hiring (L) announcement
(D) to be hiring (M) to announce
(N) to be announced
3. The consultant advised US the
designs of the products. (O) I need my GJA Golf Club Membership,
(A) to improve which expires on June 17.
(B) to be improved (P) renew
(C) improving (Q) renewing
(D) improves (R) to be renewed
(S) to renew
4. At Comfy Sofas, our goal is the most
comfortable chairs and sofas. (T) target customers in their 20s,
(A) designed Ashley’s Dinning has changed its marketing
(B) to design strategy.
(C) to be designed (U) In order to
(D) designs (V) In spite of
(W) Therefore
(X) Because

9. (A) to work 11. (A) with
(B) to working (B) such as
(C) for working (C) in addition to
(D) has worked (D) despite
10. (A) prepares 12. (A) There are a few important documents
(B) preparing you must fill out.
(C) to prepare (B) A training course for new employees
will be held this month.
(D) preparation
Questions 9-12 refer to the following e-mail.

I
To: David Millington <dmillt@stratford.com>

From: Susan Davis <sdavis@worldtop.com>
Subject: Personnel documents
Dear Mr. Millington,
We are pleased with you at World Top Travel Agency. For your first day of work,
9.
March 15, we need you three forms of documents and bring them with you.
10.
First, you must complete the personal information form, which you can download from our
website. A copy of your passport or driver’s license and proof of your address, an
electric bill, are also needed. ''
12.
We are looking forward to working with you at World Top Travel Agency.
Sincerely,
Susan Davis
Manager, Human Resources Department
(C) Don’t forget to fill out the documents

on your first day of work.
(D) Please make sure you bring them all
so that we can quickly process your
information.
Questions 13-14 refer to the following web page.
13. What is NOT true about Black Swan Hotel? (E) According to the web page, what is offered
(A) There is a pub in the hotel building. at a reduced price?
(B) The Internet is available in its rooms. (F) Tickets for a Shakespearean play
(C) Reservations can be done by phone. (G) Tour bus fares
(H) Drinks
(D) It was recently renovated.
(I) Tourist attractions
I NOT questions
This type of questions requires you to identify the information which is not mentioned/
indicated/true in a reading passage. You have to be careful with the answer choices that use
the same wording as that in the reading passage.

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Overview
ự 01 Gerunds
A gerund is a verbal ending in -ing and functions as a noun.
V 02 Gerunds & To-infinitives as the object of a verb

Some particular verbs are followed by a gerund, a to-infinitive, or both as
their object.
• I quit smoking. [/]

The verb quit must be followed by a gerund.
• I quit to smoke, [x]
V 03 Differences between nouns and gerunds

A gerund has the characteristics of both a noun and a verb; that is it can
come in the position of a subject, an object, or a complement and may
have its own object or modifier, whereas nouns have no objects.
• I am interested in studying foreign languages.

Obj. of prep. Obj. of gerund

Subject
Conducting a customer satisfaction survey is necessary.
Object of a verb We recommend booking your flight tickets online.
I (ft
Object of a preposition Who is responsible for maintaining the office equipment?
Functions His hobby is going mountain biking on weekends.

Complement
of Gerunds
A gerund is a verbal ending in -ing and functions as a noun that can be the subject or object of
a verb, the complement, or the object of a preposition. It may have its own object or modifier.
Reading/the manual/carefully/will help you/to understand/the device.
A Choose the correct option in brackets for each sentence, then circle the correct function.
1 (Study/Studying) a foreign language requires a lot of patience. (Subject/Complement)
2 His main hobby is (collecting/collects) old comic books. (Object/Complement)
3 Why don’t you use your working hours efficiently instead of (to work/working) overtime?
(Object of a verb/Object of a preposition)
4 ACC, Inc. is considering (funding/to fund) nonprofit organizations. (Object/Complement)

5 Ms. Kim in the Customer Service Department is fed up with (get/getting) complaints.
(Subject/Object of a preposition)

1 The counselor suggested into the artificial intelligence market.
(A)expand (B) to expand (C)expanding (D)expanded
2 bank loans to small business owners is extremely important.

(A) Provide (B) Providing (C) Provides (D) For providing
157
enjoy finish stop quit
discontinue recommend suggest avoid + gerund (V-ing)
(to
consider postpone deny mind
love
Verbs like prefer continue
+ gerund (V-ing)
+ to-infinitive (to V)
FolloweBelow
remember + to are some
V (future)
verbs followed by a forget + to V (future)
d bygerund a which
+ V-ing (past)
functions as the
+ V-ing (past)
Gerund object of the verbs.
■ Verbs
followed
by either
start/
a gerund
or abegin
to-
infinitive
with
■ Verbs followed by either a gerund
meanings
or a to-infinitive with meanings
unchange
changed:
d:
The city government/has decided/to discontinue/running/the number 1002 bus.
Exercises
A Put the word in brackets in the right form to complete the sentence.
1 Most elderly people in Korea want to continue after they retire, (work)
2 Mr. Anderson has just begun the new software training course, (take)
3 The director has decided to postpone more staff members, (hire)
4 I remember to the job fair in my final year of college, (go)
5 Brian likes in the country because of the fresh air. (live)

1 The marketing director enjoys talks with potential clients to understand their needs.
(A) having (B) to have (C) had (D) for having
2 Do not forget the attendance form before submitting it to Mr. Chang.

(A) signed (B) signing (C) signature (D) to sign

have trouble/difficulty -Ing
go -ing
spend time -Ing be capable of -Ing
® Common Expressions
prevent ~ from -ing be busy -ingFollowed by
be used to -Ing look forward to -Ing
a
be devoted to -ing
Gerund object to -ing
Below are some common expressions followed by a gerund, which are useful not only on the
TOEIC test but also in daily life. You should learn them by heart.
Note that in the phrase look forward to, to is the preposition which must be followed by an
-ing form.
The government/is having trouble/making plans/to reduce/air pollution.
1 Ms. White is used to long hours at her job. (work)
2 The executive officers spend a lot of time business management classes, (take)
3 Star Co. is capable of big orders, (handle)
4 The reporter is busy a video recording for the news program, (prepare)

1 We are looking forward to on the beach this summer vacation.
(A) relax (B) to relax (C) relaxed (D) relaxing
2 The technician spent hours the errors in the new accounting program.
(A) to fix (B) have fixed (C) fixing (D) fix
159
1. Barun Technologies went bankrupt last 5. Mr. Moore enjoyed by the flight
month after too much money from a attendants in business class.
bank. (A) serve
(A) borrow (B) serving
(B) borrows (C) to service
(C) to borrow (D) being served
(D) borrowing
6. City planners will start the parks into
2. The new union policy will prevent the staff shopping centers.
from fired easily. (A) conversion
(A) get (B) converting
(B) got (C) being converted
(C) getting (D) to converting
(D) being gotten
I forgot the signed contract back to
7.
3. a medium-sized heater is a better the real estate office.
idea since bigger models consume more (A) send
energy. (B) to send
(A) Choice (C) to sending
(B) Chose (D) have sent
(C) Chooses
(D) Choosing 8. The suspect tried to avoid questions,
which annoyed the investigator.
4. The factory supervisor suggested the (A) answers
old cutting machines as soon as possible. (B) to answer
(A) upgraded (C) answering
(B) upgrading (D) for answering
(C) to upgrade
(D) being upgraded

9. (A) develop 11. (A) sales
(B) develops (B) lack
(C) developing (C) fear
(D) development (D) decrease
PART 6ị
—
10. (A) find
12. (A) Indeed, the city council has plans for
(B) finding the expansion of parking lots.
(C) to find (B) The news reporter has not been to the
(D) have found shopping complex.
Questions 9-12 refer to the (C) It also mentioned possible places for a
following letter. new parking garage.
(D) The construction of the building will
City Council take more than two years.
345 Best Road, Second Floor
Warwick DV35, KI 23001
Dear City Council staff,
I am writing this letter to request more parking spaces downtown. The of the
9.
shopping complex on Stanly Avenue has attracted more people into the downtown area.
However, people are having difficulty places to park their cars. This has
10.
been causing a lot of inconvenience to shoppers and individuals living downtown. In fact,
there was a news article mentioning this issue in the Warwick Times last month. It pointed
out the serious of parking spots.
11. 12.
I hope you understand how serious this problem is and start planning more parking places
downtown.
Thank you.
Sincerely,
Henry Hudson

Practice
with Actual
Questions
Questions 13-14 refer to the following instructions.
r - - -- -- -- -- -- - ———————————————————————— ———————————————— -
B II
To clean the exterior of the dishwasher, simply use a soft, damp cloth with a mild detergent.
Before you clean the inside of your dishwasher, please wait until it has cooled to prevent
1
burns. — [1] — The reason is that it might damage the inside surface. — [2] — To keep it J
I looking clean and nice, rub gently with a damp sponge using dishwasher detergent. Make I
Ỉ sure to run a normal cycle after cleaning the interior. — [3] — It will make your dishwasher I
ready for normal use. — [4] —
I I
13. For whom is the instructions intended? 14. In which of the positions marked [1], [2],
(A) Appliance users [3],
(B) Restaurant owners and [4] does the following sentence best
(C) Marketing planners belong?
“Do not use any type of cleansing products
(D) Hotel chefs
other than dishwasher detergent.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
Text-Completion Questions^! ' '•■ '

On the new TOEIC test, some passages with four numbered gaps are given. You are asked to
decide which of the four answer choices is the most suitable place for the given sentence to
be inserted into. You should carefully read the sentences before and after each numbered gap
to see their connected idea with the one given in the question. Also, you need to pay attention
to connectors like therefore, however, and also or pronouns such as she, it, and they, which is
very helpful for you to choose the correct answer.

Overview
ự 01 Participles
There are present participles (formed by V-ing) and past participles (formed
by V-ed or a form of irregular verbs).
• Present participles: breaking, interesting, boring

• Past participles: baked, planted, written
\/ 02 Difference between Present & Past Participles
A present participle indicates an active meaning, while a past participle

expresses a completed action or a passive meaning.
Present participles: Look at the people working under the bridge.

Past participles: The technician came to check the broken computer.
Tai Sach mien phi tai:. . Sachmoi24h.com

In a sentence, the participle may be part of a verb tense (continuous, perfect), be used as an
adjective, or function as a complement.
Subject complement The copy machine is broken.
(ft Functions ofhadParticiples

The mechanic
Object complement my car fixed.
I heard them arguing about the matter.
Adjective You need a written confirmation.

They are one of the leading companies in the business.
Postmodifier Please refer to the information presented in the handbook.
Exercises
1 I received a letter (offered/offering) me a job.

2 Did you read the report (writing/written) by me?
3 This is the decision (making/made) at the board meeting.
4 Teaching is the most (rewarding/rewarded) job I’ve ever had.
5 His presentation is well (organized/organizing).

1 The presentation in Room 305 will describe a recent change in employee evaluation
policies.
(A) shows (B) showing (C) be shown (D) shown
2 After complaints from customers, we decided to cancel the campaign.

(A) repeat (B) repeated (C) repeating (D) to repeat

Present participle a fast-growing industry
Active meaning a leading manufacturer
long-lasting results
trained employees
Past participle
Present Participles
Passive meaning a chosen field
& Past
actions taken by the manager
Participles
The present participle is formed by adding -ing to the base form of a verb, expressing an active
meaning.
The past participle of a regular verb ends in -ed and that of an irregular verb is the word in the
third column of the irregular verb list. It indicates a completed action or a passive meaning.
Here is/some information for those/planning a vacation abroad,

l/am not completely opposed/to the idea/suggested at the meeting.
Exercises
1 Please refer to the information in the manual, (provide)
2 Fast & Co. is looking for workers for its Biltmore Branch, (experience)
3 The workshop by the team turned out to be very successful, (prepare)
4 This is a good money- opportunity, (make)

1 The number of employees in foreign countries is expected to increase.
(A) work (B) worked (C) working (D) being worked
2 The order three days ago has not been processed yet.
(A) place (B) placing (C) to placing (D) placed

boring disappointing
bored disappointed
pleasing depressing
pleased depressed
(ỆI
exciting interesting
excitedPartici interested
ples
confusing
confused
fascinating
Like an adjective, a participle modifies a noun. The past participle (ending in -ed) is used to
fascinated
talk about how someone feels and the present participle (ending in -ing) is used to talk about
tiring
asthe person, thing, or situation which causes the feeling. Participles are also called participial
surprising
tired
Adject surprised
adjectives.
ives
■ Common
participial
adjectives
The news/that they are going to hire/a new marketing director/was so surprising.
Even though we were tired/after the business trip,/we were glad/that a lot of progress was
made.
A Choose the correct option for each sentence.

1 He seemed to be a little (confusing/confused) when he heard about it.
2 The news was so (depressing/depressed) that everyone in the office left early.
3 We are (exciting/excited) about the change in our working schedule.
4 They were (disappointing/disappointed) when the management decided not to give any
incentives.

1 It is to see how the new employees get used to the company environment.
(A) interests (B) interesting (C) interested (D) to interest
2 We are to announce that the new cafeteria is opening next Friday.

(A) please (B) pleases (C) pleased (D) pleasing

—- (Being) written in Japanese, the document couldn’t be read by most employees.
■ Examples of participial phrases
Giving reasons Having no job, Krista couldn’t pay her bills.
Two simultaneous
actions
Participial Phrases
Traveling around Europe, I met a lot of interesting people.
One action Two (After)

afterclauses Talking to my boss, I decided to transfer to the Sales Department.
that share the same subject can be shortened by using participial phrases to avoid
the other Having finished the write-up of the report, we wanted to take a day off.
wordiness.
A present participial phrase is formed from an adverb clause of time, reason, etc. and describes
an action that is secondary to the main action of the sentence.
A clause with a passive verb is reduced to a past participial phrase and is placed directly after
(but
sometimes before) the noun it modifies.
Because I felt tired, I didn’t want to work overtime.

! — Feeling tired, I didn’t want to work over time.
Because the document was written in Japanese, it couldn’t be read by most employees.
Spending so much money/on a recent commercial,/we/cannot afford/another one.
Exercises

1 (Moving/Moved) to London, he couldn’t find any time to hang out with his friends.
2 (Translated/Translating) into German, the book is not likely to be popular.
3 Not (understanding/understood) the regulations, we made a terrible mistake.

1 the team report, we all went out for dinner.
(A) Complete (B) To complete (C) Completed (D) Completing
2 After the security system, experts concluded that passwords should be changed on
a regular basis.
(A) examine (B) examined (C) examining (D) have examined

Practice
PART 5 :
with Actual
Questions
1. The book last year impressed a lot of (E) The number of people public
readers. transportation is increasing.
(A) publish (F) uses
(B) publishes (G) used
(C) published (H) using
(D) being published (I) to use
2. To repair the equipment will cost (J) unemployed, Jessica is having a hard
much more money than we expected. time making ends meet.
(A) exist (K) Being

(B) exists (L) Is
(C) existing (M) Be
(D) existed (N) To be
3. There has been a concern about (O)Workers are expected to wear newly
adopting a new system. protective clothing.
(A) grow (P) purchase

(B) grew (Q) purchases
(C) growing (R) purchasing
(D) grown (S) purchased
4. For detailed information on the location, (T) After about the increase in the
please see the map. minimum wage, Brown, Inc. laid off 30
percent of its entire workforce.
(A) enclose
(U) hearing
(B) enclosure
(V) to hear
(C) enclosing
(W) heard
(D) enclosed
(X) been heard
169
9. (A) please 11. (A) Concerning
(B) pleasure (B) Prior to
(C) pleased (C) After
(D) pleasing (D) As soon as
10. (A) Spent

12. (A) Ms. Louis has proven her ability to
(B) To spend
develop new business models.
(C) Having spent
(B) After 20 years of dedication, Ms. Louis
(D) Being spent is leaving US.
(C) Ms. Louis would like to join our
Questions 9-12 refer to the company.
following announcement. (D) Ms. Louis’s academic background is in
the area of computer engineering.
We are to announce the appointment of Ms. Katarina Louis as our new CEO.
9.
her entire career in business development and marketing, she is joining US with
10.
extensive experience in all areas of business.
joining our company, she worked for ESCO, Inc. as a vice president for 10 years,
11.
where she actively expanded its business development. She was successful in
12.
managing multiple departments and teams and had a strong commitment to positive
outcomes.
I am pretty sure she will lead our company successfully by presenting US with new visions
for the future of our company.
Please join me in welcoming Katarina Louis.

Excellent Good Fair Poor
pleasant greeting □ □ ■ □
waiting time at check-in □ ■ □ □
housekeeping □ ■ □ □
room amenities □ ■ □ □
room service meals ■ □ □ □
PART 7
restaurants & bars □ □ □ ■
Questions 13-14 refer to the

following form.
Name Jennifer Brown

Phone number 808-555-2234
Date of stay January 1-3
Room number 307
purpose of your stay:

s pleasure □ business □ meeting / conference
Please indicate how you are

satisfied with the following
services.
13. Why did Ms. Brown visit the hotel? (E) What is indicated about the hotel
(A) For vacation restaurants and bars?
(B) For business (F) They were not satisfactory.
(C) For academic activities (G) The service there was great.
(H) They were reasonable.
(D) For a charity event
(I) They were beyond her expectations.
I Text Types
In Part 7, the questions are based on a variety of reading text types such as notices, letters,
forms, tables, schedules, invoices, newspaper/magazine articles, and advertisements.
Especially,
letters and e-mails are commonly found. On the new TOEIC test, phone messages or online
chat messages have been added.

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I Coordinating Conjunctions & Corre
Conjunctions in Noun Clauses (that/if/whether) I
Ịị Conjunctions in. Adverb Clauses (1) "Crỉrnê and condition) •
•I Conjunctions in Adverb Clauses (2) (Reason, Concession,
I f■••'‘ .......... Purpose, and Result)
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Overview
01 Conjunctions
A conjunction is a word or group of words that connects words with words,

phrases with phrases, or clauses with clauses.
There are two kinds of conjunction:

® Coordinating conjunctions (including correlative conjunctions) are used
to join two sentences or two parts of a sentence that are grammatically
equal.
® Subordinating conjunctions are used to join a main clause to a noun

clause, an adjective clause, or an adverb clause.
ự 02 Conjunctions in noun clauses a in adverb clauses
The conjunction that, if or whether starts a noun clause that functions as

a noun in a complex sentence, whereas a conjunction like when, after, if,
or because starts an adverb clause functioning as an adverb in a complex
sentence.
■’ It is necessary that you wear a protective helmet.

Noun clause
• When you hear the news, you will be surprised.
Adverb clause
Tai . Sach. mien phi. tai: Sachmoi24h.com

and both A and B
but either A or B
Coordinating conjunctions Correlative conjunctions
or neither A nor B
(ft Coordinating
so
Conjunctions &
not only A but also B
Correlative Conjunctions
A coordinating conjunction joins words, phrases, or independent clauses that are grammatically
equal or similar.
A correlative conjunction is a kind of coordinating conjunction which goes in pairs, joining
sentence elements that are grammatically equal.
He left the office and went to the cafeteria.

I had to apply for the job, but I didn’t.
You can either visit the office or call this number.
Susan wanted to get not only a pay raise but also a bonus.
Exercises
A Fill the gap with a correct conjunction to complete the sentence.

1 I was in a hurry, I left without saying goodbye.
2 my boss my coworkers liked the idea.
3 You can send this by fax by mail.
4 This is information that is useful for managers staff.

1 You can pick up the brochure ask me for one.
(A) and (B) or (C) but (D) so
2 He accepted Jenny’s proposal nor mine.

(A) and (B) neither (C) both (D) not only
175
A noun clause starts with the conjunction that, if or whether.
That
The conjunction that starting a noun clause connects the noun clause to a main clause or to the
verb of the main clause. In a sentence, the noun clause can function as the subject, object, or
® Conjunctions in Noun Clauses

complement.
If & whether
(that/if/whether)
Both the conjunctions whether and if can be used when a noun clause is formed from a Yes/
No question. In a sentence, the noun clause starting with whether can function as the subject,
object, or complement, while the one starting with if can only function as the object or
complement, not as the subject.
Subject That you get to work right on time is important.
The reality is that we can’t afford another employee.

Complement My question is whether he wants to quit the job or not.
Object I think that he had enough qualifications for the position.
Exercises
A Choose the correct conjunction in brackets to complete the sentence.

1 It is surprising the company cafeteria menu has been improved, (that, if, whether)
2 I wonder the new system will meet our customers’ needs, (that, if, whether)
3 you come here or not doesn’t matter to me. (That, If, Whether)
4 time is money is widely known. (That, If, Whether)

1 We are not sure he will be able to prove his managerial skills or not.
(A) whether (B) that (C) and (D) which
2 I completely forgot I submitted the application.

(A) which (B) what (C) but (D) that

rfh Conjunctions in Adverb Clauses (1)
(Time and Condition)
when while by the time
Conjunctions as before until
of time
as soon as after since
Conjunctions if provided that = if once

of condition unless providing that = if as long as
An adverb clause is a group of words that functions as an adverb. It begins with a subordinating
conjunction and contains a subject and a verb. Below are conjunctions in adverb clauses of time
and condition.
As soon as I talked to my boss, I decided to leave the company.

When we called the museum, we found out that it doesn’t have any space to display the items.
If (= Provided that/Providing that) you don’t have any further questions, we will move on to the
next item on the agenda.
In adverb clauses of time and condition, the present simple tense, not the future simple tense, is used.
• When the editors finish reviewing your article, they will notify you. (will finish x)

1 (After/Before) Mr. Johnson left school, he started working as an accountant.
2 (As/Since) I was walking down the street, I ran across my old friend from school.
3 Our sales have dramatically increased (when/since) the new commercial was aired on TV.
4 (Providing that/As soon as) we meet the deadline, we will be able to take paid vacation.

1 you have further questions, we will wrap up the session.
(A) When (B) If (C) Since (D) Unless
2 I knew nothing about the recent change in the hiring procedures you told me.
(A) when (B) provided that (C) until (D) as long as
177
Conjunctions of because Conjunctions of in order that
reason as purpose so that
since
Conjunctions of though Conjunctions of so - that

concession Conjunctions
although ỉn
resultAdverb such
Clauses
- that (2)
even though
(Reason, Concession, Purpose, and
Result)
Below are the
conjunctions of
reason, concession,
purpose, and result:
Because nobody wanted to work overtime, we couldn’t get it done before the deadline.
Although Tim doesn’t enjoy his marketing job, he works hard.
Between so and that is an adjective or an adverb but between such and that is a (adjective +) noun.
•The weather was so beautiful that we wanted to go out for a walk.
It was such a beautiful day that we wanted to go out for a walk.
Exercises 1

1 We need to cut back on our spending (since/that) we are short of money this month.
2 (Though/So that) it’s a national holiday, most of the convenience stores in this area are
open for 24 hours.
3 The team will start a new promotion (so that/whether) the company can make more
profits next month.

1 the number of staff members has grown, Mr. Brown still takes care of all the small
things.
(A) As (B) So that (C) Providing (D) Although
. companies started utilizing robot technology, security guards are in danger of losing
their jobs.
(A) While (B) In order that (C) Because (D) If

1. The orders that we placed last week are (E) It is necessary to understand most
likely to arrive on Wednesday or customers have high expectations about
Thursday. expensive products.
(A) both (F) that

(B) either (G) what
(C) not only (H) whether
(D) neither (I) because
2. Almost all companies want to know (J) the company is based in Asia, most
a newly hired person can adjust to of its products are exported to countries
their environment. around the world.
(A) whether (K) If

(B) when (L) When
(C) that (M) That
(D) in order that (N) Although
(O) you understand the rules and

3. Employees have the option of taking a day
regulations in this place, you will feel a lot
off getting extra pay.
more comfortable.
(A) or
(P) So that
(B) and
(Q) Whether
(C) but
(R) In case of
(D) both
(S) Once
4. Please refer to the enclosed manual

(T) If you personal assistance, you
you have a problem with your device.
can directly contact the Customer Service
(A) if Department.
(B) unless
(U) need
(C) as long as
(V) needs
(D) as
(W) needed
(X) will need
179
Blue Bear Travel Agency

342 Remington Avenue
New York, NY 10021
Dear Mr. Christopher Lee,
I am sorry to inform you we have filled the travel agent position you recently
9.
applied for. we thoroughly reviewed your qualifications, we found out your
10.
experience and career goals are not with the direction of our company.
11.
Unfortunately, we offered the position to a candidate who is more appropriate for US.
We wish you success in your career.

12.
Yours truly,
Deborah Parker
HR manager
9. (A) that 5. (A) flexible

(B) when (B) compatible
(C) which (C) familiar
(D) comfortable
(D) whether
6. (A) Thank you so much for your interest in

10. (A) Before
us.
(B) As long as
(B) I am sorry about the inconvenience.
(C) After
(C) I appreciate your concern regarding
(D) In order that this matter.
(D) You are always welcome to visit us.

PART 7
Questions 13-14 refer to the following text message chain.
Christina 2:05 P.M.

It was a very productive meeting. I am so
glad that everybody agreed with the new
marketing strategy.
Joseph 2:10 P.M.

You can say that again. I am sure the
new strategy will help boost our sales
next year.
Christina 2:12 P.M.

What is your e-mail address? I will send
you the meeting minutes.
Joseph 2:14 P.M.

It’s on the business card I gave you the
other day.
Christina 2:15 P.M.

Okay. I will send them right away.
Anyway, I hope to see you at the next
meeting.
7. At 2:10 P.M. what does Joseph mean when (E) Why did Christina ask for Joseph’s e-mail?
he writes, "You can say that again”? (F) To get his business card
(A) He wants the woman to repeat (G) To ask about the meeting
herself. (H) To send him the meeting notes
(B) He thinks the woman is correct. (I) To schedule the next meeting
(C) He does not agree with the woman.
(D) He will take care of the problem.
I Phono Messages a Online Chat Messages \ I

On the new TOEIC test, phone messages or online chat messages are given. The sender’s as
well as the receiver’s name and the specific time of each sent message are shown. You should
skim through the message to see the relationship between the sender and the receiver, and
then read the questions and locate the relevant information in order to find out the correct
answers.
181
Unit
09
Prepositions
01 _
02
03
04
'.com
Overview
A preposition shows the relationship between nouns, pronouns, and

other words in a sentence. Most often, a preposition comes before a
noun, a noun phrase, or a gerund. Based on their meanings, prepositions
are divided into prepositions of time, place, purpose, reason, manner,
There are no rules to tell you clearly when to use which preposition.
The only way to learn prepositions is by looking them up in a dictionary,
reading a lot in English and learning useful phrases by heart.

(Ill) Prepositions of Time
Prepositions in, on, at
in Used with years, months, seasons, century, parts of day (morning, afternoon, evening)
on Ị Used with dates, days, specific days
at Ị Used with specific times, times of day (night, midnight, midday)
until
Meaning: Up to a particular wait until Friday
by point of time submit by Friday
for Used to describe a period of live in New York for 20 years

during time of an action/event sleep during the movie
■ Confusing
prepositions of
time
The annual audit/of the company/is expected/to be conducted/in March.
A Choose the correct preposition in brackets to complete the sentence.

1 The art exhibition will be held tomorrow afternoon (in/on/at) 4:00.
2 The safety inspection has been postponed (until/by) next month.
3 Nelson’s Book Café has not made a profit (for/during) six months.
4 They will be back from their business trip (in/on/at) Sunday.
5 Mr. Morris was promoted to chief financial officer (in/on/at) 2010.

1 The food choices for the banquet next Saturday must be sent to the caterer this
Friday.
(A) at (B) on (C) by (D) until
2 He visits noon every day except Saturday and Sunday.

(A) in (B) on (C) at (D) for
185
Prepositions in, on, at
in + inside a space
(a country, a city, a in Australia, in London, in the village, in the room
place, an area)
(to Prepositions of Place/Position/

on + a surface
(a street, a floor, a on Pine street, on the second floor, on the menu, on the list
menu, a list) Direction
at + a specific position
(an airport, a station, at the airport, at the station, at the wedding
an event)
to between in front of
out of by (= next to, beside) along
into throughout behind
■ Other prepositions of
place/position/directio
n
The faculty members/will be given/parking spaces/on the second floor.

1 There are a few spacious conference rooms (on/in) the hotel.
2 The disease spread fast (throughout/at) the country.
3 To register for the program, please complete an application form (at/on) the BC Learning
Center.
4 Mr. Morris is busy preparing for the quarterly seminar (in/at) Seattle.
5 You can find the safe (next to/out of) the printer.

1 The new branch office is located Maple street across from the library.
(A) in (B) on (C) at (D) for
2 Mr. King got out of the taxi and walked the main building.
(A) into (B) between (C) as (D) at

by Means of
by train
transportation
Means of
by mail as the
communication as Capacity
manager
© Passive voice : by James
other Approximation by 4 percent
Prep
about, on, Topic on/about/regarding with Means/Tool/ with a key
regarding the issue Companion with Tom
ositio
ns
Even/when you are away on business,/you/can contact us/by e-mail.
Exercises
A Fill the gap with a correct preposition to complete each sentence.

1 My salary has been increased 5 percent.
2 We can send the quote either e-mail or fax.
3 The brave woman hit the burglar over the head a baseball bat.
4 The newest camera model from Digital World comes an extra lens.
5 Ms. Evans resigned . the senior marketing manager last Tuesday.

1 During the last quarter, Dream Furniture’s profits rose 9 percent.
(A) by (B) at (C) with (D) on
2 You are only allowed to enter the factory proper safety gear.
(A) without (B) with (C) by (D) as
187
Meanings Prepositions Examples Conjunctions Examples
(Prep. + noun) (Conj. + subj. + V)
Indicating because of because of the because Because it was noisy,

reason due to noise since
(ĐỆ) owing to as
in spite of In spite of the rain although Although it rained,

Prepo
Indicating
concession despite though
sition
Both prepositions
Indicating during
difference: A
and conjunctions
conjunction
During the join
is followed
game
by
some while
a
elements in a sentence.
clause (subject +
While I However,
verb), while a
there
was playing theis a big
preposition is followed
duration game
s byvs.a noun/noun phrase or a gerund.
Conju
nctio
ns
Because of/the deteriorating weather conditions,/all the flights/have been canceled.
A Fill the gap with a correct word (preposition/conjunction) based on the suggestion in
brackets to complete each sentence.
1 (Indicating concession)
■* ( ) all his efforts, he failed to win the championship by 5 seconds.
( ) he made an effort, he failed to win the championship by 5 seconds.
2 (Indicating duration)
”► Make sure you read the questions ) you are taking the
carefully ( test.
Make sure you read the questions carefully ) the test.
(
3 (Indicating reason) ) the weather is awful.

The outdoor event might be postponed ( ) the awful weather.

1 his debts, he stopped spending money on luxury goods.
(A) Because (B) Because of (C) Since (D) Until
2 she was in poor health, she continued to do her job.

(A) Despite (B) As (C) While (D) Although

Practice
: PART 5 ị i
with Actual ■AJA?.' J
Questions
1. Evan’s Restaurant will close 9 o’clock (E) Toby’s Surfing is located Great Beach
starting next week. Road next to the police station.
(A) at (F) in
(B) in (G) on
(C) on (H) at
(D) to (I) by
2. Employees who would like to take their (J) The UNESE is a large organization with a lot
summer vacations must inform Mr. Wilson of offices the world.
in the HR Department October 21. (K) on
(A) by (L) at
(B) until (M) along
(C) for (N) throughout
(D) as
(O) construction delays on Lake
3. The CEO will not be coming to the office street, it
next week. takes 15 more minutes to get to work.
(A) with (P) Because of

(B) at (Q) Since
(C) until (R) As
(D) on (S) In spite of
4. The packages were shipped from the (T) Walk the street to Apple street and
warehouse Thursday. turn left.
(A) in (U) along

(B) into (V) by
(C) at (W) as
(D) on (X) about

11.
$300, you will get an additional 5 percent off. Call US now at (818) 987-0008.
12.
Practice
with Actual PART 6
Questions
Questions 9-12 refer to the following advertisement.
Homemade Furniture Co. is pleased to announce that we have completed the renovations
and will reopen Thursday, February 20. We promise providing
the best quality furniture in town with affordable prices.
To celebrate our reopening, we invite you to our special sale. In the months of February and
March, all sofas and beds are 30 percent off. In addition, if your is over
(A) to 11. (A) purchase

(B) in (B) purchases
(C) at (C) purchasing
(D) on (D) purchased
(A) continue 12. (A) Please make sure you order before
(B) to continue April.
(C) continuing (B) Don’t forget that the special gifts are
(D) continuous limited.
(C) We are sorry for the inconvenience.
(D) We will be happy to answer any
questions you may have.

PART 7
Questions 13-16 refer to the following article.
International Gentle Art Award
September 15 - Gentle Art is a nonprofit organization and has been hosting

an international design contest for the last 8 years. This contest is to encourage
young designers to be creative and to show their talent.
This year, participants will design a poster that represents the following concept:
“We respect one another.” The top ten finalists will be awarded a Gentle Art
Award certificate, and the winner will be awarded 10,000 dollars. The contest is
open to all individuals and groups. Entries must be submitted online. Visit the
official website at www.gentleart.com.
13. What does this article discuss? (E) What will the participants design?
(A) An annual art exhibition (F) A logo
(B) A new style of architecture (G) A poster
(C) An art competition (H) A book cover
(D) A business contract (I) A stamp
14. For whom is the article most likely (J) What should people do if they want to
intended? participate in the event?
(A) Art students (K) Send an e-mail
(B) Travel agencies (L) Fax an application form
(C) Advertisers (M) Phone the organization
(D) Gallery owners (N) Register on the website
I Articles Reports
In Part 7, reading passages may be in the form of an article and a report. Generally, the topic is
clearly stated at the beginning, and details are mentioned later. You should familiarize yourself
with common vocabulary and expressions by regularly doing a lot of reading.
191
■
& Relative Adverb

01 _ >ubject Relative Pronouns
02 _ Object Relative Pronouns
03 _ ive Pronoun & Relative Pronoun What I
I
elative Adverbs I
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193
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Oưen/íeu/
ự 01 Relative Pronouns & Relative Clauses
In English, an adjective modifying a noun mostly stands before the noun,

for example: a beautiful girl. However, a clause modifying a noun will come
after it, for example: the girl who has beautiful hair. Who is known as a
relative pronoun and the clause starting with who is called a relative/an
adjective clause.
I met a man who works at the bank.

Relative clause modifying man
l<02 Relative Adverbs
The relative adverb where, when, why or how is used in place of the relative
pronoun who. It starts a relative clause modifying a noun indicating a place,
time, reason, or method.
This is the place where I got married.

Relative clause modifying place
TaiSach mien phi tai: Sachmoi24h.com

ft Subject Relative Pronouns
A relative pronoun functions as both a pronoun and a conjunction because it joins a subordinate
clause to a main clause.
A subject relative pronoun starts a relative clause (an adjective clause) that modifies a preceding
noun (called the antecedent).
When the antecedent is a human, we use who or that, for example: the friend who called me.
When the antecedent is a thing or an animal, we use which or that, for example: the company
which sells computers.
o Subject relative pronoun
Mr. Garcia’s duty is to supervise workers. + They build power plants.

./
Mr. Garcia’s duty is to supervise workers who build power plants.
Antecedent Subject (= that)
These periodicals/are very useful/for anyone/who is interested/in economics.
Exercises
A Choose the appropriate relative pronoun for each sentence.

1 We need to hire someone (who/which) has excellent public speaking skills.
2 Geology is the study of the rocks and solids (who/that) make up the Earth.
3 A lot of the products (who/which) are traded online are cheaper than their regular prices.
4 John Cox is one of the managers (who/which) is interested in leading the upcoming
project.
I Choose the correct option to complete each sentence.

1 Katie enjoys listening to radio programs deal with serious political issues.
(A) who (B) which (C) whom (D) where
2 John Davis is a linguist developed an innovative approach to language teaching.

(A) who (B) in which (C) whom (D) which

Object Relative Pronouns
The word that replaces the object of a sentence and starts a relative clause is called an object
relative pronoun.
When the antecedent is a human, we use who, whom, or that.
When the antecedent is a thing or an animal, we use which or that.
■ Object Relative Pronoun
The senior analyst was happy with the report. I submitted the report.
,______ 7
T
The senior analyst was happy with the report which I submitted.
Antecedent Object (= that)
The decision/which the vice president made/caused/serious financial troubles.
Exercises
A Put a tick (/) if the word in bold is correct and if it is wrong, write the correct relative
pronoun in brackets.
1 The black suit who you ordered is currently out of stock. ( )
2 Ellis Morris was one of the best researchers that I have ever worked with. ( )
3 The guest speaker whom I saw at the forum spoke both English and French fluently. ( )
4 European Dining carefully chooses fresh vegetables whom are organically grown. ( )
5 The engineers which I used to work with were exceptionally talented. ( )

1 These are the perfect marketing plans the management has been looking for.
(A) who (B) that (C) how (D) whom
2 This building was designed by an architect I studied with in Italy.

(A) who (B) which (C) he (D) him

Possessive Relative Pronoun &
Relative Pronoun What
Whose is the only possessive relative pronoun in English. The antecedent of whose can be a
human, a thing, or an animal.
What is also a relative pronoun which means 'the thing or things which’. It does not refer to the
noun that comes before it.
■ Possessive Relative Pronoun Whose
The company is looking for people. Their first language is Chinese.
_" _ ' '2' 71

»> The company is looking for people whose first language is Chinese.
Antecedent Possessive
■ Relative Pronoun What
The staff member did not understand what the manager said.
= the thing that (= which) the manager said
Exercises

1 What was the name of the photographer (who/whose/which) photos are displayed in City
Hall?
2 A misunderstanding is (that/what/whose) caused a lot of tension in the office.
3 I met the writer (who/whose/whom) book won the American Literature Award for best
novel.
4 (That/What/Which) she said at the press conference was true.
5 The company is hiring an accountant (which/who/whose) responsibilities will include
budget management.

1 the consultant told US was the best advice for our company.
(A) What (B) Who (C) Which (D) That
2 Employees names are not on the list must contact Mr. Perry in the Accounting
Department.
(A) who (B) whose (C) whom (D) their

where the house where I was born why the reason why I quit the job
when the day when we first met how

the way I run my business
how I run my business
* (When how is used, there is no antecedent (e.g.
R
the way, the method) as how is a conjunction
which is used like a relative adverb.)
elati
ve
A relative adverb can function as both an adverb and a conjunction. It starts a relative clause
modifying an antecedent. It replaces the more formal structure preposition + relative pronoun
Adve
in a relative clause.
■ Relative adverbs
rbs
The reason/why I am resigning/is/that the company/needs new leadership.
Exercises j
A Fill the gap with a correct relative adverb to complete each sentence.
1 I applied to the company I once worked as an intern.
2 That was Mr. Garcia handled the financial crisis.
3 The last time I saw Mr. Kim was the day we attended the conference about
the
Chinese market.
4 We are curious about the reason you made that decision.

1 The place we went for the company dinner served a great seafood buffet.
(A) when (B) where (C) why (D) how
2 Smartphones are changing people interact with one another.

(A) when (B) where (C) why (D) how

Practice
with Actual
Questions
1. Applicants applications have passed 5. The Smart Process Management Software is

the screening process will receive an e-mail our company needs to improve work
from the HR Department. efficiency.
(A) whose (A) which
(B) who (B) that
(C) whom (C) what
(D) their (D) whose
2. Ann Lewinski is an accomplished figure 6. I want to work for a company

skater won the world championship specializes in the importing business.
three years in a row. (A) who
(A) which (B) which
(B) who (C) whose
(C) her (D) what
(D) she
7. The magazines you are looking for
3. During intermission, please visit the lounge, are available for free on the Internet.
you can purchase refreshments. (A) which
(A) when (B) who
(B) where (C) when
(C) that (D) where
(D) why
8. They have finally reached an agreement
4. Many people visit the place the both of them are very pleased with.
founder of IBS Co. was born. (A) that
(A) where (B) whose
(B) it (C) what
(C) that (D) where
(D) its
199
Practice
with Actual PART 6
Questions
Questions 9-12 refer to the following memo.
Dear all employees,
I would like to let you know that management has decided to postpone the company
workshop, which was scheduled for December 3. As you know, we are dealing with the
biggest order we have ever received. It will be too difficult the event into
10.
our schedule at this busy time. Mr. Lee in the HR Department will e-mail you as
11.
soon as the date is set. If you have any questions, feel free to contact Mr. Lee at
12.
(055)343-6655.
(A) who 11. (A) It is best to cancel the workshop.

(B) that (B) A new date has not been arranged yet.
(C) whose (C) The workshop is only for new
(D) where employees.
(D) This postponement will cause a serious
10. (A) to fit loss.
(B) fitting
(C) fit 12. (A) far
(D) being fit (B) further

(C) farther
(D) furthest
200
PART 7
Questions 13-14 refer to the following information.
Maliki Community Center Preschool
MCC Preschool provides children with a quality education and care in a

safe environment. We accept children from 8 months of age to preschool
age. We have been licensed by the state of Hawaii for the past 30 years
and have been trying our best to promote children’s development and
education. MCC is trying to meet the needs of in-state working parents by
taking good care of their children while they are at work.
We are also open to out-of-state families who want to continue their
children’s education while they are still on vacation. MCC allows families
to enjoy their vacation in Hawaii while their children engage in cultural and
educational opportunities. For more information about us, please call US
at (808) 223-2223.
13. What is this information mainly about? (E) What can be inferred about out-of-state
(A) Educational opportunities for families?
children (F) They are mainly interested in cultural
(B) Vacation programs for parents activities.
(C) Volunteer programs for seniors (G) They don’t want to be educated in
(D) Cultural experiences in Hawaii Hawaii.
(H) They are trying to move to Hawaii.
(I) They usually visit Hawaii for
vacation.
■ Inference Questions
Inference questions are the questions whose answers are implied in a passage. You need to
make a connection between pieces of information and come to a logical conclusion. This type
of questions is rather demanding because you cannot take anything directly stated by the
author but have to draw conclusions from the information provided in the passage.
201
First conditional If 1 find your watch, 1 will let you know.
-► This is known as the first conditional: what is said in

the condition is possible.
Past subjunctive
If 1 found your watch, 1 would let you know.
This is known as the second conditional: what is said
Overv in the condition is unreal/impossible.
iew
ự 01
Subjunctive
Mood The subjunctive mood is used to express importance, hypotheses, wishes,
and emotions. There are two basic types of subjunctive mood, which are
the past subjunctive (frequently used in the second conditional) and past
perfect subjunctive (frequently used in the third conditional).
If I were you, I wouldn’t say that to her. (Past subjunctive)

If I had had more time, I would have been able to help you. (Past perfect
subjunctive)
x/02 First
Conditional a
Past Subjunctive
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Attention!^
The verb to be in the past subjunctive

can be was or were.
(ft First Conditional & Past Subjunctive
There are two kinds of conditional sentences: real and unreal. © The real conditional (known
as the first conditional) describes real-life situations. @ The unreal conditionals (known as the
second and third conditional) describe unreal or imaginary situations.
A present real conditional includes the present tense in the if-clause and a future modal in the
main clause.
A present unreal conditional includes the past subjunctive in the if-clause and would/could/
might + bare infinitive in the main clause.
First conditional If I meet him in person, I will discuss the matter.
Past subjunctive If I met him in person, I would discuss the matter.
If/I see Maria/this afternoon,/!/ will set up a meeting/for next Friday.

If/I were a manager,/l/would give you/a raise.
Exercises
A Put the verbs in brackets in the correct forms to complete each sentence.
1 If I where he is, I to meet him right away, (know, go)
2 If it tomorrow, the retreat, and we will be on regular duty.

(rain, be canceled)
3 If I in your position, I for the position advertised in the paper.

(be, apply)
4 If you your computer on a regular basis, you important data.

(back up, not lose)

1 If your injury gets worse, you have to see a doctor immediately.
(A) will (B) should (C) would (D) might
2 If I were you, I to serve as an assistant coordinator.

(A) continues (B) continued (C) will continue (D) would continue
205
Past If-clause [subject + verb (past)] Main clause (subject + would + bare
subjunctive infinitive)
If I had the right tools, I would repair my bike.

Past perfect
If-clause (subject + had + past Main clause (subject + would have +
(of Past Subjunctive & Past Perfect
subjunctive
participle) past participle)
If I had had the right tools, I would have repaired my bike.

Subjunctive
The past subjunctive is used in the if-clause and expresses a situation that is contrary to fact
at
present.
The past perfect subjunctive is used in the if-clause and expresses a situation that is contrary
to fact in the past.
If/you applied/for the job,/you would get it.

If/you had ordered the item/in advance,/you would already have gotten it.
Exercises
A Put the verb in brackets in the correct form to complete each sentence.
1 If sales weren’t so bad, we a few days off. (take)
2 If I had known about your difficulty, I to help you. (try)
3 If I you, I would return the dress, (be)
4 If he had been elected chairman, things differently, (go)
5 If you me to your party, I would gladly have gone to it. (invite)

1 If the merchandiser had attended the auction, she a better deal.
(A) would find (B) found (C) would have found (D) would be founded
2 If you closer to your workplace, you would use your car a lot less.
(A) live (B) living (C) lives (D) lived

If-clause Main clause
If I had not stayed up all night, I would not be so tired now.
Mixed
we wouldn’t be having difficulty
subjunctive If we had spent more money on
attracting more customers at the
M
advertisements,
moment.
ixed
Subju
The mixed subjunctive is used when the time relations between the if-clause and main clause
are different. The past perfect subjunctive in the if-clause expresses an unreal past situation,
nctive
whereas the past subjunctive in the main clause expresses an unreal present situation. There
are usually adverbs of time such as today or now in the main clause.
If/the company had gotten a loan/from the bank,/it/wouldn’t be/suffering a financial crisis/
now.
Exercises

1 If the train had left a little earlier, we (wouldn’t be/hadn’t been) late for the meeting now.
2 If you (hadn’t helped/didn’t help) me with this project, I wouldn’t be finished with it today.
3 If the railroad workers (hadn’t had/had) a pay raise, they would possibly go on strike.
4 If Mr. Bruno had not made that big mistake, he (will be/would be) eligible for a promotion.

1 If the landlord a lower rent, I would be a tenant here in this apartment.
(A) offer (B) offered (C) has offered (D) had offered
2 If Danny had not had your assistance, he not be finished with the course now.
(A) will (B) would (C) would have (D) had
207
Practice
PART 5
with Actual
Questions
1. If you any help, I will be willing to (E) If they had checked the package properly,
assist you. the food wouldn’t bad.
(A) need (F) goes
(B) needed (G) going
(C) be needed (H) to go
(D) had needed (I) have gone
2. I my job more if it was closer to my (J) If the weather is fine tomorrow, we

place. able to host an open-air concert.
(A) enjoy (K) were

(B) will enjoy (L) will be
(C) would enjoy (M) would be
(D) would have enjoyed (N) would have been
3. If I were in your position, I a closer (O) If the company a survey, it would

look at the situation. have a better understanding of what its
customers want.
(A) took
(B) will take (P) conducts
(C) would take (Q) conducting
(R) has conducted
(D) would have taken
(S) had conducted
4. If Maria had not given me information about
(T) The clients wouldn’t so confused
the area, I lost.
now if the travel agency had posted travel
(A) will get
information on its website.
(B) would be getting
(U) be
(C) get
(V) being
(D) would have gotten
(W) have been
(X) to be

Questions 9-12 refer to the following memo.
To: Department Heads

From: Jessica Parker
Date: December 15
Subject: Employees’ Bonus Leave
On January 1, we are going to start a new company policy employees’ annual

' 9.
leave. Every year, one employee from each department will receive bonus leave if
he/she outstanding performance. The eligible employees will receive an
10.
additional three days of annual leave. We are going to have a meeting to finalize the list
of employees eligible for bonus leave. I grateful if you could give me a
11. 12.
list of eligible employees before the meeting.
I hope to see you all at the meeting.
5. (A) despite 7. (A) We might cancel the meeting because

(B) with regard to of it.
(C) as long as (B) The meeting is going to be tomorrow
(D) in contrast to morning at 10.
(C) No one in your department is eligible
for a bonus.
6. (A) do
(D) The meeting room is occupied at the
(B) does
moment.
(C) doing
(D) did
8. (A) will be
(B) would be
(C) would have been
(D) have been

Thunder Internet Service
Required fields are marked with an asterisk (*).
Name * Katherine Turner
E-mail* kate80@ohmail.com
Practice
Date*
with Actual
April 20
PART 7
Phone Number* ; (065)332-5544
AddressQuestions
Subject* ; Internet disconnection
I have been using your Internet service for the last two years, and I have not had a single
problem with you so far. In fact, I personally think you are the best Internet service provider
in the country. However, yesterday, I started to have trouble with my Internet connection,
andQuestions
today I can’t
13-17get anyto
refer service at all. Ofonline
the following course, as and
form soone-mail.
as the problem occurred,
I contacted the Customer Service Department to complain and talked to one of your
technicians, Paul Taylor. Unfortunately, the problem has not been resolved yet. I would like
www.thunderinternet.com/customerservice
to know when I can get Internet back.
TO Katherine Turner <kate80@ohmail.com>

FROM Jane Davis <Davis_1021@thunder.com>
DATE April 21
SUBJECT Re: Internet disconnection
-----------------_-----------------------------------------------------------------------------------------------------------------------------------------------------------_J
Dear Ms. Turner,
I am terribly sorry that you are dissatisfied with our service. Thunder Internet Service is
proud of providing the best quality service to its customers. Therefore, we will settle this
issue in a prompt manner.
I have talked to the technical team, and they assume that some of your equipment must
have suffered a mechanical malfunction. We would like to dispatch a technician to your
home to check your equipment tomorrow. The technician you talked to will give you a call
first thing tomorrow morning to schedule a visit. His phone number is (312) 667-2211. You
can call him directly if you do not hear from him early tomorrow.
Sincerely,
Jane Davis

I Multiple Passages^! 51
ỈAII ./ ■
Double passages
Paired reading passages in Part 7 are related to each other, for example: a business letter and
an e-mail, an article and a letter. Some questions refer to only one reading passage, but there
are also some that require you to read both passages to be able to choose correct answers.
Triple passages
With the new TOEIC test format, test takers will be tested on their comprehension of the
information across the three related passages such as an announcement, an e-mail and a reply
to the previous e-mail.
You must be very careful in doing Part 7. You should first look at the passages quickly to have
a general idea of what they are about. You then read the questions about each passage and
9. scan
Whattheinformation is NOT included
related passage to look on
forthe (E) In the
the answers. If e-mail,
you are theunsure
word “assume”
of any inanswer, eliminate
answer choices that are clearly wrong, andparagraph
theform? 2, lineat1 isthe
then guess closest in meaning
remaining to Do not
ones.
spend
(A) too
Anmuch
e-mailtime (F) concur
on any one item; you can come back to it if you still have time.
address
(B) A telephone number (G) suppose
(C) A home’s location (H) present
(D) The service problem (I) allow
10. On which date did the interruption of the (J) What is suggested about Paul Taylor?
service begin? (K) He visited Ms. Turner.
(A) April 19 (L) He will be calling Ms. Turner.
(B) April 20 (M) He is on vacation.
(N) Ms. Turner has not talked to him.
(C) April 21
(D) April 22
11. What is the purpose of the e-mail?

(A) To inform a person of a technician’s
visit
(B) To give a customer a refund
(C) To apologize for a late shipment
(D) To complain about a product

-raw?^ • • '• •• •••• ■’■ Ị ■
•-■Ị- ^■'■^ịị^ịịỉỷi Ịaii MWvi';.A-
Irtó, i ii k
Agreement
•r (2) (Uncountable Nồun&>

Beftinds, Clauses Introduced^ .
umber (3) (Nouns with a Quantn
Practice with Actual Questif
a J
s®.,,
I
I
..CÃí SÍ-Ji ;..’.J.'' -!
fwi
Overview
V 01 Agreement in tense
Agreement in tense means that the tenses in the main clause and
subordinate clause must agree with each other.
• I was convinced that he robbed the bank. (^)

• I was convinced that he had robbed the bank. (Z)
• I was convinced that he robs the bank. (X)
x/ Agreement in number
At the same time, the subject and its verb must agree with each other in
number (singular or plural):
A singular subject takes a singular verb and a plural subject takes a plural
verb.
When the subject is an indefinite pronoun or a noun with a quantifier, you
have to carefully decide whether to use a singular or a plural verb.
When the subjects is modified by a prepositional phrase, a participial phrase
or a relative clause, you have to use the verb form that agrees with its
corresponding noun.
• The lecturer has gone on to the next topic.

• The guest speakers at the conference have distributed handouts.
Tai Sachmienphitai: Sachmoi24h.com

When the main clause is in present tenses, the subordinate clause may be in various tenses.
When the main clause is in past tenses, the subordinate clause must be in past tenses.
■ Basic rules of agreement in tense:
® Agreement in TenseSubordinate clause

Main clause
Present simple, I am aware that Present, future, past tenses
present perfect tenses he is/was/will be involved in that
scandal.
The man told me that Past tenses
Past tense
he joined/had joined/would join
the
team a few months ago.
■ Exceptions
Main clause Subordinate clause

When the event is a The management told the Present tenses
staff members
truth/general fact that the company is having financial
difficulties.
Past tenses
When the event is a The professor says
historical data
that the Second World War started
in
1939.
1 The president said that he (laid/would lay) off some of the employees.
2 Jack told me that he (enjoys/will enjoy) his current job very much now.
3 The newspaper says that Furnish & Co. (went/had gone) bankrupt a few days ago.
4 The doctor said that washing your hands frequently (prevents/will prevent) infection.

1 The driver told me that I train tickets at any station.
(A) purchase (B) will purchase (C) could purchase (D) has purchased
2 Everybody knows that this company in the 1920s.
(A) is established (B) was established
(C) has been established (D) would be established

The basic rule is that a singular subject goes with a singular verb, while a plural subject goes
with a plural verb.
Subjects Examples
(gô Agreement in toNumber

The flowers (are) supposed
Singular/plural
plural N plural V
(1)
arrive in 10 minutes,
nouns
(singular/Plural Nouns)
The flower (is ’ beautifully placed on the balcony,
singular N singular V
Subject + The professors at my university are) mostly from the United States,
prepositional plural N plural V
phrase
Subject + The letter offering me a job( has)finally arrived.
participial phrase singular N singular V
Subject + relative The students whom I met at the seminar (were interested in my research,
clause plural N plural V
Many of the employees/in this office/are not satisfied with/their salaries.
Exercises

1 Most senior citizens in developed countries (are/is) enjoying a lot of social benefits.
2 The staff members at this hotel (are/is) willing to help you during your stay.
3 Factory workers who are suffering from backaches (need/needs) to see a company doctor.
4 A small-business owner seeking promotional ideas (has/have) visited the PR agency.

1 Most of the classes on politics taught by professor Chang difficult to understand.
(A) is (B) are (C) was (D) be
2 People driving long distances often reported to be more tired at work.

(A) is (B) are (C) being (D) to be

Types of subjects
Examples
Uncountable nouns Your satisfaction (is) our priority.
My luggage (is) missing again.

(fo Agreement
To-infinitives inourNumber
To meet your needs (is) priority. (2)
Gerunds
(Uncountable Nouns, To-infinitives,
Working out regularly (keeps) your heart healthy.
Noun clauses That she (should) be at the meeting (is) essential.

Gerunds,
introduced by that = It @Clauses
essential that sheIntroduced by that)
(should) be at the meeting.
Besides, you must use singular verbs in the following cases:

When the subject is an uncountable noun
When the subject is a to-infinitive or a gerund
When the subject is a noun clause introduced by that
Advertising/is absolutely necessary/when/you launch a new product.
1 The damage to the car (were/was) worse than we thought.

2 Working with parents (is/are) so stressful for teachers.
3 There (has/have) been an increasing demand for solar energy.
4 To hire a sales representative with a lot of experience (is/are) crucial now.
1 Experiencing a high level of stress often serious diseases.

(A) cause (B) causes (C) causing (D) have caused
2 It extremely difficult to find a qualified candidate for this position.

(A) is (B) be (C) are (D) were
217
most/all/some/any/half/many of Most of the participants (were) satisfied with the
the + plural noun + plural verb presentation.
most/all/some/any/half/much of Some of the equipment (belongs • to that department.

the + singular/uncountable noun +
singular verb
ỆỆ Agreement in Number (3)
Every product (is) labeled with a price.
every/each + singular noun +
singular verb
(Nouns with a Quantifier)
each of the + plural noun + singular Each of the seats '.has) a headset.
verb
The table below shows theA verb
number of people (are) traveling abroad nowadays.
a number offorms
+ plural noun + plural
that agree with their subjects
verb indicating quantities.
The number of people traveling abroad is) increasing.
the number of + plural noun +
singular verb
There exists the possibility/that the new printer is not compatible/with our computers.

1 Most of the details in this brochure (is/are) considered wrong.
2 Half of this money (have/has) to be spent on purchasing office supplies.
3 The number of applicants (is/are) not known to US.
4 Every computer (are/is) carefully maintained by the Technical Department.

1 A number of athletes from Europe in the tournament every year.
(A) participate (B) participates (C) participating (D) participated
2 The number of children using smartphones been growing for the past few years.
(A) is (B) has (C) have (D) are

1. The people doing jobs with heavy workloads
already ready to quit.
(A) is
(B) are
(C) being
(D) am
2. Each of the hotel guests given a free

beach bag and towel after arriving.
(A) to be
(B) was
1. Sales receipts given to customers
(C) are sometimes credit card information.
(D) were
(A) contain
(B) contains
3. The number of patients reporting side
(C) containing
effects from this medicine been
(D) to contain
increasing since last month.
(A) has
2. The housekeeper claimed that she
(B) haveevery sink in the house last week.
(C) had
(A) clean
(D) having
(B) cleans
(C) cleaned
4. Most of the workers at the construction site
(D) have cleaned
exhausted from the extra work.
(A) was
3. Some of the workers in this plant to
(B) were
improve their working environment.
(C) has
(A) want
(D) have
(B) wants
(C) has wanted
(D) wanting
4. A number of tourists visiting Korea

that the purpose of their visit is shopping.
(A) say
(B) says
(C) saying
(D) be said
219
Dear Sir/Madam,
I have been a member of your fitness center for the past 3 years. And I have been enjoying
working out there. However, recently, going to the spa something
9.
I want to avoid. I find it so unpleasant. Most of the shower rooms so dirty. The
10.
floors are always littered with paper.
I would like to my membership at the center. I hope these conditions can

11. 12.
be improved for the benefit of all concerned.
9. (A) have become (E) (A) reserve

(B) had become (F) stay
(C) has become (G) maintain
(D) having become (H) go on
10. (A) is (I) (A) And I want to cancel my registration.

(J) But I want to get good value for my
(B) are
money.
(C) am
(K) And I am sorry about the
(D) being
inconvenience.
(L) But I would like a full refund.

NO TEST MATERIAL ON THIS PAGE

Questions 13-17 refer to the following notice and e-mails.
Notice: Convention Center

Elevators to Be out of Service
Please be advised that all the elevators in the convention

center will be out of service for upgrades during the
period of June 20-25 next week. If you have a concern
related to this upcoming service interruption, please
contact officemaintenance@convention.org.
To: officemaintenance@convention.org
From: Julia@convention.org
Subject: Upcoming elevator maintenance
I just found out that there is going to be elevator maintenance next week. I am writing this
e-mail to ask you if you could reschedule the work. I am kindly asking this because there is an
important event planned for 2 days starting on the 21st. The event is an annual convention
for people with disabilities. A number of people with disabilities, their representative
organizations, and policymakers are expected to participate in this event. Therefore, I am
pretty sure that this maintenance schedule will cause a huge problem and will be extremely
inconvenient for those who are in wheelchairs.
I am sorry I couldn’t notify you of this event earlier, but I feel that rescheduling the elevator
maintenance is inevitable.
Best,
Julia
222
To: Julia@convention.org
From: officemaintenance@convention.org
Subject: Re: Upcoming elevator maintenance
____
Thank you for bringing this matter to my attention. I had no idea about what is scheduled
to be happening on those dates when I was organizing this maintenance. Rescheduling is
not what I can decide on my own. I need to talk with the maintenance company to see if I
can change the dates. After I talk with them, I will see what I can do about your request.
Thanks,
Brian
13. What is the purpose of the notice? (E) What was Brian NOT aware of?
(A) To notify readers of a change in the (F) The fact that there is a convention
maintenance schedule planned
(B) To announce the opening of a (G) The fact that people with disabilities
convention center often visit the building
(C) To announce the malfunctioning of the (H) The fact that the elevators are not
elevators working
(D) To inform readers about maintenance (I) The fact that elevator maintenance
on the elevators costs a lot
14. In the first e-mail, the word “inevitable” in (J) How will Brian take care of Julia’s concern?
paragraph 2, line 2 is closest in meaning to (K) He will cancel the maintenance
(A) unavoidable schedule.
(B) complicated (L) He will contact the maintenance
(C) describable company.
(D) optional (M) He will talk to his manager.
(N) He will reschedule the maintenance
15. What is Julia’s concern? right away.
(A) People with disabilities won’t be
interested in the conference.
(B) Participants at the conference will be
inconvenienced.
(C) The maintenance schedule has not
been fixed yet.
(D) The maintenance work was not
satisfactory.
223
TOEIC Preparation
LC + RC (Volume 1)
Park Hye Young

Jeon Ji Won
Chịu trách nhiệm xuất bản

Giám đốc - Tổng Biên tập
Đinh Thị Thanh Thúy
Biên tập Nguyễn Văn Sướng

Trình bày sách Công ty Nhân Trí Việt
Sửa bản in Nguyễn Nguyên
NHÀ XUẤT BẢN TỔNG HỢP THÀNH PHỐ Hồ CHÍ MINH

62 Nguyễn Thị Minh Khai - Q.l - TP.HCM
® 38225340 - 38296764 - 38247225 Fax: 38222726
E-mail: tonghop@nxbhcm.com.vn Sách online: www.nxbhcm.com.vn
Ebook: www.sachweb.vn
Thực hiện liên kết:

Công ty TNHH Nhân Trí Việt
83 B
Trần Đình Xu, p. Nguyễn Cư Trinh, Quận 1
Thành phố Hồ Chí Minh
® 38379344 Fax: 38302417
WWW. nhantriviet. com
In 1.000 cuốn khổ 18,8 X 25,7cm tại Công ty TNHH MTV ITAXA - 126 Nguyễn Thị Minh Khai
Quận 3 - Tp. Hồ Chí Minh. XNĐKXB số: 4349-2018/CXBIPH/09-359/THTPHCM ngày 23-11-2018.
QĐXB số: 1390/QĐ-THTPHCM-2018 ngày 4-12-2018. ISBN: 978-604-58-8495-9. In xong và nộp
lưu chiểu tháng 1-2019.

TOEIC Preparation

PART 1 Photo Descriptions (A) The men are riding horses.
(B) The men are leaning against a fence.
(C) The men are taking a picture of the
Unit 01 I Photos of People scenery.
01. Photos of One Person P12
Practice 03. Photos of More Than Two People P14

(D)
Practice
Exercises (D)
A
1 A man is lying down on a sofa. Exercises
2 A woman is paying for some food. A
3 He is wearing a suit and tie. 1 The workers are moving some furniture.
4 She is reaching for a lamp. 2 A man is pointing at a painting.
5 He is sweeping the floor. 3 Some people are reading a newspaper.
4 One of the men is taking a book off the shelf.
5 Some of the shoppers are pushing carts.
B
1 (A) 2 (C)
B
1 (A) 2 (B)
(A) A man is trying on a pair of shoes.
(B) A man is polishing some boots. 1
(C) A man is displaying some items. (A) Some people are holding on to the
railing.
(B) Some women are resting under a tree.
(A) She is reviewing a document. (C) One of the menjs looking through
I (B) She is putting on glasses. binoculars.
. W&BrLi' (C) She is typing on a laptop.
(D) A man is handing money to a cashier.

(E) Some people are standing in line at a
02. Photos of Two People cafeteria.
(F) One of the women is putting food on
Practice her plate.
(D)
Exercises Practice with Actual Questions p.16

A
1 They are loading some packages into a truck. 1 (C) 2 (A) 3 (A) 4 (D)
2 They are speaking into a microphone.

3 The women are carrying trays to a sink.
(A) He is writing on a board.
4 The men are staring at each other.
(B) He is rolling up his sleeves.
5 The people are watching a presentation.
(C) He is gesturing with his hands.
(D) He is speaking into a microphone.
B
1 (B) 2 (B)
2
(A) The man is wearing a tie.
1
(B) The man is putting files on a shelf.
(A) They are chopping up some
(C) The woman is writing in her notebook.
vegetables.
(D) The people are facing each other.
(B) They are wearing aprons.
(C) They are bohing water on a stove.
2
Exercises
(A) A man is hammering a nail.
A
(B) A man is using some office equipment.
1 A door has beenjeft open.
(0) A man is putting on a safety helmet.
2 Some boxes have been piled next to a chair.
(D) A man is replacing some furniture.
3 Labels have been attached to clothes.
4 Some people have gathered in front of a building.
5 A truck has stopped at an intersection.
(E) Some men are getting off a train.
(F) Travelers are pulling their suitcases.
(G) Passengers are boarding a train. B
(H) Some people are waiting on the 1 (B) 2 (C)
subway platform.
1
(A) Beach towels have been set on a
chair.
(B) Parasols have been arranged in a row.
Unit 02 I Photos of Objects & Scenes
(C) A group of people has gathered on
the beach.
01. Photos of Objects p.18
Practice
(A) A boat is passing under the bridge.
(C)
(B) The houses have the same height.
(C) There are some trees planted near the
Exercises
houses.
A
1 Cars are parked on the road.
2 Flowers are being arranged in a vase.
3 Food is being served on a plate.
4 Some suitcases are lined up in the lobby. 1 (A) 2 (B) 3 (A) 4 (C)
5 A projector is attached to the ceiling.
(A) Some fruit has been set outside.

B
1 (B) 2 (C) (B) All the baskets are filled with
vegetables.
(C) A worker is stocking shelves in a
grocery store.
(A) A personal trainer is standing next to
(D) Tags have been attached to some
a treadmill.
fruit.
(B) Some machines are placed in a row.
(C) A TV is being taken down from the
wall.
(A) There is a lamp in the middle of the
room.
(B) Some chairs are positioned upside
(A) Trees are being trimmed.
down.
(B) People are crossing a road.
(C) All of the seats are occupied.
(C) Cars are parked on one side of the
(D) A waitress is serving food in a
road.
restaurant.
3
02. Photos of Scenes p.19
(E) Cars have stopped at the crosswalk.
(F) Pedestrians are crossing a street.
Practice (G) A bus is passing through a toll gate.
(D) (H) A car is being towed away.
3
Exercises
(A) A tree is being planted.
(B) A park is full of people.
1 Q: What are you planning to do after work?
(C) There is a bench by the river.
A: I don’t have anything planned yet.
(D) A bicycle is leaning against a railing.
2 Q: What time will you be arriving?
A: Probably around 7 in the morning.
3 Q- What shouldIdo with this package?

A: Please send it to the Marketing Department.
PART 2 Question - Response 4 Q: What kind of job are you looking for?
A: I would like to do promotional work.
Unit 03 I Information Questions (1)

01. Questions with WHO p.26 B
1 (A) 2 (A)
Practice
1
1 (C) 2 (A)
What time do you usually leave for work?
(A) Around 8 in the morning.
Exercises
(B) I don’t have much time.
A (C) I am going to leave the company.
1 Q: Who will be responsible for the new project?
A: Mr. Cooper, the manager of the Accounting 2
Department. What do you think about the new manager?
2 Q: Who should I talk to about the problem? (A) He seems like a nice person.
A: You should go to see the secretary. (B) I met him several times.
3 Q: Who will give us training? (C) I think this is the right choice.
A: The supervisor will do that.

4 Q: Who did you get the information from?
A: The receptionist. 03. Questions with WHICH p.28
B| Practice
1 (B) 2 (A)
1 (A) 2 (A)
1 A
Who heard the news first?
1 Q: Which repair shop would you recommend?
(A) We delivered it. A: I don’t know very much about this area.
(B) I think Ms. Jimenez did.
2 Q: Which of the applicants has more experience?
(C) Nobody liked the news.
A: The one from Missouri.
2 3 Q: Which of you is going to write the memo?

Who did you decide to transfer? A: I willI do it.
(A) We haven’t finalized it yet.
(B) Jack wasn’t transferred to the team. 4 Q: Which candidate do you prefer?
(C) The Personnel Department. A: The one with more experience.
B
1 (A) 2 (B)
02. Questions with WHAT p.27

1
Which firm are you going to hire to do research?
Practice
(A) The one we usually work with.
1 (A) 2 (B) (B) They have a good reputation.
(C) I have been working at that firm.
4
2 8
Which of the candidates is more qualified? What is wrong with this computer?
(A) I need to talk to the HR manager. (A) It’s a new one.
(B) The one with the master’s degree. (B) It won’t turn on.
(C) He doesn’t have enough qualifications. (C) Press the red button.
9
Practice with Actual Questions Who came to the workshop?
(A) I haven’t met the director.
1 (A) 2 (C) 3 (B) 4 (C) 5 (C) (B) The shop is closed for a month.
6 (A) 7 (C) 8 (B) 9 (C) 10 (B) (C) Every employee in the Sales Department.
1
10
Who is in charge of the German branch?
Which consulting firm is better for US?
(A) The vice president.
(A) I didn’t need any consulting.
(B) I don’t want to take any responsibility.
(B) The one we visited yesterday.
(C) The branch made a huge success.
(C) I would prefer to work there.
2
What would you care to have for dinner?
(A) I don’t care for coffee.
(B) Seafood doesn’t agree with me. Unit 04 I Information Questions (2)
(C) How about Italian food?
01. Questions with WHEN p.32

3
What made you leave the company? Practice
(A) I didn’t make it.
1 (A) 2 (A)
(B) I was not satisfied with the salary.
(C) Sam decided to quit his job. Exercises
A
4 1 Q: When do you plan to leave?
Which of you will go to Rio?
A: Early next week.
(A) I didn’t tell him yet.
(B) I have never been there. 2 Q: When are you going to pick up the laundry?
(C) I think I will have to go. A: After work.
3 Q: When do we have to contact the supplier?

5 A: After the manager approves the purchase.
Who should I talk to about the problem?
4 Q: When do you think Jennifer will come back?
(A) It’s hard to tell.
(B) Let’s go to the copy store. A: Not until this Saturday.
(C) The manager will be able to help you.
Bi
6 1 (A) 2 (A)
What type of transportation do you usually use?
(A) I usually take the subway. 1
(B) The one down the street. When is the retirement party?
(C) I can’t find the bus stop. (A) It is scheduled for Thursday.
(B) I will be retiring soon.
(C) At the hotel.
7
Who was that call from?
(A) He is a security officer. 2
(B) The new accountant will call you. When do you think you can finish the report?
(C) Mike in the Personnel Department. (A) It depends on Mr. Lee.
(B) The report hasn’t been released yet.
(C) You tried your best.
5
1
02. Questions with WHERE p.33
Why weren’t you promoted this time?
(A) My evaluation was not that good.
Practice
(B) He lives nearby.
1 (A) 2 (B) (C) The campaign was successful.
Exercises
2
Why don’t you talk to the director?
1 Q: Where should I go for more information?
(A) I didn’t apply for it.
A: Go to the front desk.
(B) I already did.
2 Q: Where are you planning to stay? (C) He was directing traffic.
A: I booked a hotel near here.
3 Q: Where is Mr. Hampton working?

A: He is at the Boston branch. I 04. Questions with HOW p.35
4 Q: Where did you get the brochure?

A: Tom gave me one. Practice
1 (A) 2 (A)
B Exercises
1 (C) 2 (A) A
1 Q: How is the new person in the Sales Department?
1 A: He is adjusting to his job.
Where should I put this printer?
2 Q: How can I get to the nearest station?
(A) It ran out of paper.
(B) I forgot where I got it. A: You can take a bus.
(C) Over there next to the desk. 3 Q: How long have you worked for this company?
A: Since 2007.
2
4 Q: How soon can I get the results back?
Where are we going for dinner?
A: Not until this Friday.
(A) I reserved a table at an Italian restaurant.
(B) I have already eaten.
(C) We should reschedule it. n
1 (A) 2 (B)
1
03. Questions with WHY p.34
How can we improve sales?
(A) We need aggressive marketing.
Practice
(B) The items are not for sale.
1 (A) 2 (B) (C) By airplane.
Exercises
2
Ag
How many complaints did we get last week?
1 Q: Why didn’t you enjoy your new job?
A: I had too much responsibility . (A) I didn’t get any replies.
(B) Fewer than I had expected.
2 Q: Why don’t we leave a little early?
(C) We should do something about it.
A: Sounds good.
3 Q: Why were you late for the presentation?

Practice with Actual Questions p.37
A: I got an important call .
4 Q: Why did you call him back? 1 (A) 2 (C) 3 (C) 4 (B)
5 (c)
A: I just wanted to ask for more details.
6 (C) 7 (A) 8 (A) 9 (B) 10 (C)
1
EH
Why do you want to be transferred?
1 (A) 2 (B)
(A) I want a change.
(B) You can use public transportation.
(C) Because I am not available.
6
2 Unit 05 I Yes/No Questions
How far away is the stationery store?
(A) It’s not fixed yet.
01. Questions with Be/Auxiliary Verb p-40
(B) I would like further information.
(C) It’s two blocks from here
1 (A) 2 (B)
3
Why don’t we take a day off?
Exercises
(A) Because we don’t have time.
A
(B) You should turn it off.
(C) I’d love to, but I am too busy. 1 Q: Are there any direct flights to Boston?
A: No, they stopped the service.
4 2 Q: Do you have any mobile phones for sale?

Where do you want to go on your next vacation? A: Not at the moment.
(A) I am leaving next month.
3 Q: Did you enjoy the staff dinner last night?
(B) I haven’t decided yet.
A: Yes, it was a lot better than I had expected.
(C) I took a trip last year.
4 Q: Are you working on the quarterly report?
A: I’m not, but Chris is.
5
When do you think Anne will be back?
(A) She is leaving in a moment.
IB
(B) I will get back to you later.
1 (B) 2 (B)
(C) Not until this Thursday.
1
6 Was Mr. Cox at the meeting on Monday?
(A) He is the company president.
How often do you get a regular checkup?
(A) I haven’t checked it yet. (B) No, he had another appointment.
(B) Twice a day. (C) Yes, he will be there.

(C) Every two years.
2
7 Did Jane go to the bank to deposit the checks?
Where should I go about this problem? (A) There is one near City Hall.
(A) Go to the Customer Service Department. (B) Yes, she did that this morning.
(B) Nobody could sort it out. (C) The bank closes at 4 o’clock.
(C) Visit anytime you want.
8
02. Questions with Modal Verbs p 41
Why weren’t you at the meeting this morning?
(A) I had a dental appointment. Practice
(B) I couldn’t make it to the seminar.
1 (A) 2 (C)
(C) I’m usually busy in the afternoon.
Exercises
9
Al
How much time do you have now?
1 Q: Could you remind Mr. White to send US the invoice?
(A) I don’t have a watch. A: I’ll call him right away.
(B) Sorry. I have to leave now.
2 Q: Should we focus on online advertising?
(C) Sally probably won’t be here.
A: Let’s discuss it in the meeting.
3 Q: Can we try the new Italian restaurant tonight?

10
A: I’m sorry, but I have been there twice.
Where did you stay when you were in town?
(A) I couldn’t find it. 4 Q: Would you take this file to the sales team?
A: Sure, I’ll do it right now.
(B) I was out of town.
(C) I stayed at my friend’s.
7
B 1
1 (C 2 (C) Was the previous advertising campaign successful?
(A) He was quite successful.
1 (B) How about radio shows?
Can you proofread this document before I submit it? (C) Yes, it was the best I’ve ever seen so far.
(A) Thank you so much.
(B) The deadline has passed. 2
(C) Of course, I’d love to. Is Mr. Anderson in today?
(A) No, he’s not.
2 (B) Why not?
Should I reschedule the press conference? (C) Yesterday was cold.
(A) No, I don’t have a press pass.
(B) Yes, it was impressive. 3
(C) Yes, Friday would be better. Has the CEO arrived from Chicago yet?
(A) Yes, he is in his office.
(B) He is busy at the moment.
(C) He signed the contract.
03. Questions in Present Perfect P'42
& Passive Voice 4
Can you play baseball this Friday?
Practice
(A) I’d love to, but I have plans.
1 (B) 2 (A) (B) Yes, I’ll be interested in watching it.
(C) The stadium was full of people.
Exercises
A| 5
1 Q: Have you mailed those packages to the accountant? Could you post this notice on the board?
A: Yes, this morning. (A) Yes, she went to the post office.
2 Q: Is High street blocked now? (B) Sure, after I finish this e-mail.
A: Yes, it’s being repaired. (C) I am sorry I can’t go to the meeting.
3 Q: Have the books been returned?

A: Yes, they are on the shelf. 6
Did you change the supplier for beverages?
4 Q: Has Janet signed up for the training program?
(A) Yes, the new company has better prices.
A: I am not reall y sure.
(B) For twelve people.
(C) I prefer cold drinks.
B
1 (B) 2 (C)
7
1 Is there a laundry room in the apartment building?
Have you been to the French restaurant on Broadway? (A) It needs to be washed.
(A) I live on a busy street. (B) It closes at 7 o’clock.
(B) Yes, three times. (C) It’s on the first floor.
(C) Friday is impossible.

8
2 Should I print out Mr. Taylor’s resume?
Have the registration forms been sent? (A) He got a promotion last month.
(A) Fill in all the blanks. (B) The interview was difficult.
(B) No, I haven’t received your mail. (C) Yes, I need three copies.
(C) They were sent yesterday.

9
Is Helen going to the company appreciation dinner?
(A) Are you invited?
(B) I had a big lunch.
(C) Yes, she told me she would.
1 (C) 2 (A) 3 (A) 4 (A) 5 (B)
6 (A) 7 (C) 8 (C) 9 (C) 10 (A)
8
10 Exercises
Has the road been closed for construction? A
(A) Yes, it will last for 2 weeks. 1 Q: Do you know who led the budget presentation?
(B) Let’s move to a quieter area. A: Yes, Ms. Lopez did.
(C) It was built last year.
2 Q: Would you like to train the new employees this
Friday?
A: That would be really nice.
Unit 06 I Other Types of Questions 3 Q: Can you tell me when they will announce the contest
winner?
A: In 30 minutes.
01. Negative Questions & Tag p-46
4 Q: How about going to the concert on Saturday
Questions
evening?
A: I’d love to, but I will be out of town.
Practice
1 (A) 2 (B)
B
1 (C) 2 (A)
Exercises
A 1
1 Q: Don’t you know how to use the new software? Why don’t we advertise the new product on TV?
A: No one taught me. (A) Because the design is poor.
(B) He doesn’t watch TV at all.
2 Q: You sent the memo to the staff, didn’t you?
(C) It is too late to change the marketing plan.
A: No, Andrew did.
3 Q: Didn’t you arrange the company banquet?

2
A: Yes, Mr. Simpson and I did that together. Can you tell me when Dr. Morgan is available?
(A) He is free this Friday.
4 Q: The fax machine on the second floor is working,
isn’t it? (B) I need to see a doctor.
A: No, it is out of order. (C) Is the drugstore still open?
B|
1 (A) 2 (A)
03. ‘Or’ Questions & Statements p.48
1
Isn’t it supposed to be sunny today? Practice
(A) That’s what I heard.
1 (A) 2 (C)
(B) Yes, it is cloudy.
(C) We are supposed to. Exercises
2 1 Q: The projector is not working properly.

The presentation was very interesting, wasn’t it?
A: It was okay a few minutes ago.
(A) Yes, I learned a lot.
2 Q: Are you going on vacation in November or
(B) I thought it was today.
December?
(C) Yes, it was too loud.
A: We haven’t decided yet.
3 Q: Will you e-majl Ms. Williams, or should I do it?

A: I sent her an e-mail already.
02. Requests & Indirect Questions p.47
4 Q: I think we should ask for an extension on the
Practice deadline.
A: I think we can finish in time.
1 (A) 2 (B)
B
1 (A) 2 (B)
9
1 7
Would you rather take the subway to the stadium or take Wasn’t Mr. Williams at the meeting?
a taxi? (A) No, he was away on business.
(A) Either one is fine with me. (B) Yes, everybody was busy.
(C) He is in the office now.
(B) I took the subway this morning.
(C) No, I don’t mind.

8
The photocopier needs to be fixed as soon as possible.
2 (A) I didn’t even know it is broken.
The manager has decided to postpone the product (B) Mr. Shin fixed it.
launch date. (C) Five copies, please.
(A) Why did he come here?
(B) Until when? 9
(C) I didn’t have lunch. Do you know when the marketing director is coming
back from his business trip?
(A) To promote the new product.
(B) Thanks for letting me know.
1 (A) 2 (C) 3 (B) 4 (C) 5 (A) (C) Probably this Friday.
6 (B) 7 (A) 8 (A) 9 (C) 10 (A)
10
1
Is the budget proposal ready, or do you need more time?
You work on Saturdays, don’t you?
(A) Can you give me one more hour?
(A) Not unless I have an important meeting.
(B) I work at a bank. (B) He is always late.
(C) Are you busy? (C) Sales are increasing this month.
2
I’d love to take you to the airport this Friday.
(A) Friday is the busiest day.
(B) I need to book a ticket.
(C) Thanks. That would be helpful.
PART 3 Conversations
3
These applicant files are ordered by name, aren’t they?
(A) They are the top 5 applicants.
Unit 07 I Business Activities
(B) As far as I know.
(C) I’ve already placed the order. 01. Business Activities p.54
4 Exercises
Doesn’t the bus to the park run every 20 minutes? |AJ
(A) It has a beautiful garden. 1 Did you hand in the sales report already?
(B) Yes, once every hour. 2 Mr. Welder is on sick leave.
(C) Yes, the next one will be in 10 minutes.
3 The copy machine is out of order.
4 Why don’t we discuss promotional campaigns for next
5 year?
Would you like to join the sales team?
(A) Yes, thank you for the offer.
B
(B) He is a great sales representative.
(A)
(C) They won the competition.
M: Are you currently working on your quarterly report?

6
How about conducting a customer survey? W: Not at this moment. I have other things to take care
(A) I haven’t purchased it yet. of.
(B) Yes, we should do it this month.
(C) A lot of people signed up.
c
1 (C) 2 (B) 3 (B)

1 (A) 2 (B) 3 (C) 4 (A) 5 (B) 6 (C)
1 2
W1: Did you finish the report for the committee yet? W1: When is the training session?
[1-3]
M: I am not sure. Actually, Jin is working on it. Jin, M: It will be from the 9th to the 10th of July.
W: Thethe report going?
how’s printer is not working again. I need to print
W2: I thought it starts on the 11th.
the handouts
W2: forworking
I am still the workshop
on it. Itomorrow
have beenmorning.
pretty busy with
W1: Maybe we should check with Cindy in the HR
M: other
If things.you are in a hurry, you can go to the copy store
Department. Greg, could you contact her and ask
near
W1:our
I think
building.
you’dIt better
is muchhurry.
fasterWe
there.
will be in trouble if we
when it starts?
W: hand
Thatit in late. sounds like a good idea. But can you tell me
M: Sure. I’ll call her now. Her extension is 551, right?
where exactly the copy store is located?
M: 2 Do you know the bakery on the corner? The copy

W: The copier 3
store is right nextkeeps
to it. breaking down.
M: A technician came and took a look at it last week. M: Did you hear that Mr. Brown will be retiring next
M: Oh, I see. I think I will have to go there right after
He said it’s going to be okay. month?
lunchtime.
W: I think we should get a new one. We have had this W: Yes, I did. So we are having a farewell party for him
one for too long. sometime next week.
M: That’s great. Please let me know if there is anything

I can do for it.
W: Did you go over last quarter’s sales report? It looks

awful.
M: Yeah, I know. I think we have to do something about
it.
W: You are right. Why don’t we call everybody in sales
and have a meeting this afternoon?
02. Special Events p.56
Exercises
A
1 When is the next annual conference going to be held?
2 I am afraid I can’t make it to the seminar.
3 How many participants are expected?
4 A Q&A session win follow.
Đ
(B)
[4-6]
M: Are you going to attend the training session next M: The manager wants to know about our
month? promotional campaign for next year. When do you
W: I am afraid not. I may have to go to the marketing think the presentation materials will be ready?
seminar around that time. W1:1 can’t say for sure. Jennifer and I are working
together, and I am not sure how much of her part
she has completed.
c|
1 (B) 2 (A) 3 (A) W2:1 am almost done, so I can send it to you within 2
hours.
1
M: That’s good. When you are done, could you send
W: Who is going to give a speech at the next conference? me a copy of everything?
M: That hasn’t been decided yet. We haven’t found
W1: Sure. I have no problem with that. I think I can
anyone.
probably send it to you this Friday.
W: How about you? You are pretty good at giving public
W2: Okay, then I will send my part to Lauren as soon
speeches.
as I am finished.
11
Unit 08 I Daily Activities 02. At the Restaurant p.64
101. At the Shop p.62 Exercises
Exercises 1 We’re fully booked at the moment.

2 Where should we dine with our clients?
A
3 I would like the grilled chicken and steamed
1 All the shirts on this rack are on sale.
vegetables.
2 I am sorry, but this item is not for sale.
4 Let’s go and grab a bite to eat.
3 I didn’t receive the promotional coupons.
4 Sorry, but it is not in stock.
B
B
(B)
(A)
M: Hello. This is Sam Anderson. I had dinner at your

M: I am sorry to say this, but I am here to exchange this restaurant the other night, and I think I left my wallet
dress. I would like a different color. there.
W: No problem. We have several colors you can choose W: You did? Where were you sitting that night?
from. M: I was sitting in a booth in the back.
c B
1 (A) 2 (B) 3 (A)
1 (B) 2 (C) 3 (B)
1 1
W: Excuse me. I am looking for printer cartridges. Do you M: Excuse me. I would like to know more about today’s
know where I can find them? specials.
M: They are in aisle 2A. It is next to the stationery W: Today, we have grilled tuna and a ribeye steak served
section. with an Italian herb sauce.
W: Thanks. M: I think I’ll have the grilled tuna.
2 2
M: May I help you? M: May I take your order?
W: Yes, I would like tò return these shoes. I bought them W: The tomato spaghetti looks good. Can I have a piece
a few days ago, but after I got home, I noticed one of of carrot cake with it?
them was torn. M: Sorry, but the carrot cake only comes with the fish
M: Oh, I am so sorry about that. So you said you want to burger. We serve chocolate brownies with the tomato
return them rather than exchange them, right? spaghetti.
W: Yes, please. W: But I am allergic to fish. Then I will just have the
tomato spaghetti.
3
M: I am sorry I am late. I had to drop by the pharmacy 3
because I have a terrible toothache. M: Excuse me, but could you turn the music down? I
W: Are you all right? can’t have a conversation here.
M: It’s getting worse even though I took some painkillers. W: I am so sorry. I didn’t know that the music would be
I’d better see a dentist right away. Do you know where so annoying to our customers.
the nearest dentist’s office is? M: Yeah, for me it is a bit annoying.
W: It is across from the car repair shop on Wilson street.
1 (B) 2 (D) 3 (A) 4 (B) 5 (B) 6 (A)
12
[1-3] c
1 (B) 2 (A) 3 (C)
W: Excuse me. I would like to return these pants.
They don’t really fit me.
1
M: Okay, can I see your receipt, please?
M: Did you enjoy your stay?
W: Actually, it was a gift from my friend, so,
W: Yes, it was fantastic. Everything was great, including
unfortunately, I don’t have a receipt. Is it possible
the service and food. Thanks. Actually, I need to catch
to return an item without one?
a plane that leaves in about two hours. When does
M: I am afraid not. We need the original receipt to the airport express bus arrive here? I think that’s the
give you cash back. But if you go to the service quickest way to get to the airport.
desk, they can get your receipt reissued. It’s near
M: That’s right. The shuttle bus runs every 20 minutes.
the checkout counter.
So it will be here in 10 minutes.
W: Thanks. I will go there and take care of it.
W: That’s perfect. Oh, I drank a can of soda in the
minibar.
[4-6] M: Okay. We already have your credit card information

on file. So you just need to sign at the bottom of the
M: Hello. I would like to check the order I placed with receipt.
your restaurant for a luncheon next Wednesday.
W: Can I have your name? 2
M: It’s Mark Spencer. I ordered sandwiches, W: Valley Hotel. How can I help you?
beverages, and cakes for dessert. M: Hello. I would like a room for today and tomorrow.
W: Yes, I have your order right here. It is supposed W: You are in luck. There has been a cancelation. The
to be delivered to your office around 11 A.M. on only room available is a twin room with a harbor view.
Wednesday. It costs 150 dollars including tax, and you also get a
M: That is great. By the way, could you deliver the free continental breakfast.
lunch to the lobby and not to my office? M: That sounds great. I’ll take it.
W: Okay, no problem. W: Okay. I need your credit card information.
3
W: Hello. I’m staying at this hotel, and I’d like to go to the
Unit 09 I At Public Places High Peak this morning. Do you have a map of this
city?
01. At the Hotel p.70
M: Sure. Here it is. We are here, and the High Peak is on
the other side of the river.
Exercises
W: I see. Is it within walking distance? It looks a bit far.
A
M: It might take more than 20 minutes if you walk. I think
1 All the rooms are equipped with a smart TV. it’s better to take public transportation. A bus stop is
2 Is Hong Kong Park within walking distance? right around the corner.
3 A hundred dollars was charged to my credit card. W: That’s a great idea. How much is the bus fare? I don’t
4 Seoul has a great public transportation system. have much cash.
M: You can buy a city card with a credit card. You can
use it for transportation and parking.
B
W: Great. Thanks for your help
(A)
W: Good morning. How may I help you?
M: I want to complain because my room stinks. I am sure

02. At the Airport p.72
I reserved a nonsmoking room. Can you change my

Exercises
room, please?
A
W: I’m so sorry. Let me check. Hmm... Unfortunately, all
1 I forgot to bring my passport.
the rooms are fully booked now. However, if you can
2 Where can I pick up my luggage?
wait untn tomorrow, we will upgrade your room. It’s
3 Can you show me your boarding pass, please?
on the top floor, and it has a king-sized bed. 4 He will call US when everything is set.

[4-6]
B [1-3]
M: Good
(B)afternoon. I’m staying in Room 1021. Do W: Excuse me, sir. I have a baggage problem. I’ve
you have a rental service for clothing? I’d like to
been waiting here for more than 30 minutes, but
rent a tuxedome.
M: Excuse because I’m aattending
I ordered anmeal
vegetarian awards
for this flight. my luggage hasn’t arrived yet. Everyone else has
ceremony this Friday.
But I have a beef meal. already left with their bags.
W: Unfortunately,
W: I’m sorry.weThere
don’t.must
If you want,
have beenI can
some mistake. I will M: What airline did you fly with? This baggage claim
recommend
check thea rental
specialshop located
meal ordersaround the get you a
again and is for a New Zealand Airline flight from Auckland.
corner. It has a great
vegetarian meal.selection of men’s clothing.
W: I am sure this baggage claim area is for flight
M: I’d love that. Thank you.
NZ552. I think the luggage I checked in is missing.
W: Here are the location and phone number. It is
c Who should I report this to?
open from 9 A.M. to 7 P.M.
1 (A) 2 (A) 3 (B) M: I’m so sorry, ma’am. You can find the airport
M: Thanks. One more thing. I need to get this shirt information counter 50 meters from here. It’s right
dry-cleaned.
1 Do you provide dry-cleaning next to Exit B. The airline staff there will help you
services?
W: Here is an arrival card for immigration, sir. find your luggage. Don’t worry too much though.
W: WeM:
sure do. Please
Thanks. Can Ileave it with
get one moreme,
forand
myI’ll have
wife? She is in the Most missing bags are found in the first 24 to 48
it ready for youatby
bathroom thetomorrow.
moment. hours.
W: Sure. Do you have a pen? I can lend you one if you

want.
M: That will be nice. Do I have to write in capital letters?
W: Yes, you do. You should also fill it out in black ink.
M: I see. Thanks for your help.
2
W: Good afternoon. May I have your passport, please?
M: Here you go.
W: You are flying to Boston at 4:40 P.M. Are you checking

in these bags?
M: No, just this one. I’ll carry this small suitcase.
W: Okay, please place your bag on the scale.
M: All right. I am changing planes in New York. Do I need

to pick up my luggage there?
W: No, it’ll go straight to Boston. You can pick it up there.

Here is your boarding pass. Your gate number is 108,
and 46E is your seat number. It’ll start boarding at 3:20,
and the gate will close at 3:50. Enjoy your flight.
3
M: Isn’t this the baggage claim for flight JK114?
W: Yes, it is. Are there any problems?

PART 4
M: I can’t see my luggage. I checked in two big
suitcases. Unit 10 I Telephone Messages & Public
W: Oh, I’m sorry. Do you see the airline counter over
Announcements
there? You can fill in a missing luggage report there.
M: When can I get them back?
01. Telephone Messages p.80
W: Probably in two or three days. Again, we are really
sorry for the inconvenience. We will get them
delivered to the address on the report as soon as we
A
find them.
1 Please contact me at your earliest convenience.
2 If you are available on Thursday, please call me.
Practice with Actual Questions 3 I am calling to confirm your hotel reservation.
4 You can reach me by calling US at 555-5965.
1 (D) 2 (C) 3 (C) 4 (D) 5 (A) 6 (D)
14
1 (A) 2 (C) 3 (A) 4 (A) 5 (C) 6 (A)
B B
(A) (A)
[1-3]
M: Hello, Ms.This
W: Hi. Watson. This Harrison
is Rachel is Mark Powell from
from the the
personnel W: Attention, G-Mart shoppers. The store will be closing
Regal Hotel in
division. Vancouver.
I am I amyour
calling about calling to confirm
transfer to Hong in 15 minutes. Please bring all final purchases to
the reservation
Kong. You forwillyour
startworkshop.
working inYou
the booked
Hong Kong the front to purchase them. And I am happy to tell
ten rooms
branchfor fiveon
office nights from3,July
October so I6need
to July
you10.
to fill out you that we will open at 7, not 8, starting tomorrow
I wonder if therefor
a document area any
workchanges. If you
visa. I just sentare
anstill
e-mail with morning. Thank you for shopping at G-Mart and have
interested in staying
the document at our to
attached hotel,
you.please
Pleasecall US atit by
submit a great night.
034-332-1357.
Wednesday.We are also
If you haveoffering a 30-percent
any questions, feel free to
discount on me.
contact our Thank
breakfast buffet if you book it
you.
online by June 30. You can find more information c|
on our website. Thank you. 1 (A) 2 (D) 3 (A)
c
1 (C) 2 (A) 3 (C) 1
M: Hello and welcome to this audio guide for the Royal
1 Museum. There are twenty-five tracks on the guide
M: Hello, Mr. Gomez. I’m calling from Best Office. Your that you can choose to listen to descriptions of the
new desk is supposed to be delivered next Monday. major paintings in the gallery. The first track is the
However, we can ship it sooner because one of our introduction to the guide. It will show you how to use
other orders was canceled. If you want to get it this the audio player. The tour starts at track 2. You can
Thursday, please let US know. You can reach US at press the right arrow button to skip this introduction.
032-877-2233. Thank you.
W: I’d like to welcome all of you to Victoria City Park.

M: Hello. My name is Chris Taylor. This message is for My name is Jessie Liam, and I will be your tour guide
Megan Simpson. I went to the marketing conference today. Victoria City Park is one of the biggest and
this evening, and I found a tablet PC with your most beautiful parks in this country, and it has lots
contact information on it in the Diamond Conference of beautiful flowers and unique trees. After my brief
Room. If you attend the digital marketing session explanation about this park, you will be given some
tomorrow at 2 P.M., I can hand it to you. If you are free time so that you can go around the area and take
not coming, give me a call so that we can discuss some photos.
how I can get the tablet PC to you. My phone number
is 555-3200. Thanks.
W: Welcome to the Blue Mariner. We will start sailing in a

3 few minutes. Three hours from now, we will arrive at
W: Hi. My name is Sue Murray. I’m the manager of Fancy the beautiful island of Fiji. Please note that smoking
Clothing. I heard from one of my staff members that is strictly prohibited on this ship. I hope you enjoy the
you want to return a dress for a refund. Unfortunately, trip, and thank you for traveling with US.
it is impossible because the dress was purchased on

March 15, which means that was 35 days ago. As you
know, we have a 30-day return policy. However, it is Practice with Actual Questions p.85
possible to exchange it for another item. Please visit
the shop with the receipt and the dress. Thank you.
02. Public Announcements p.82
Exercises
A
1 Make sure to check the new gate information.
2 You are advised to contact the office now.
3 Hello and welcome to the Diamond Mountain Tour.
4 Dueto a mechanical problem, the train is delayed.

[4-6]
W: Please join US as we celebrate the grand opening of

W: Your attention, please. This is the final boarding
our neighborhood hardware center on Peak Avenue.
call for KLN Air flight K113 to Los Angeles. Please
It will open with a ribbon-cutting ceremony this
proceed to Gate 203 for immediate boarding. The
Saturday at 10 A.M. Free items will be given to all
final checks are being completed, and the door
visitors. For more information, call (555) 493-4221.
of the aircraft will be closed in approximately 10
minutes. I repeat. This is the final boarding call for
KLN Air flight K113. Thank you.
02. Radio Broadcasts p.9O
Exercises
A
Unit 11 I Advertisements & Radio 1 Make sure you grab your umbrella just in case.
Broadcasts 2 It’s chilly today. You’d better wear a coat.
3 There is a traffic jam due to the roadwork.
01. Advertisements p.88 4 A car crash may result in injuries and deaths.
Exercises B
A (A)
1 They recently launched a new product.

2 This advertisement won’t appeal to our customers. W: The showers in the north will steadily ease. In other
3 There is going to be a cash refund offer. parts of the country, the skies willI beclear, and the
4 We need to come up with a new marketing strategy. temperature will dip a little lower than usual, so you
may want to put on a sweater before you go out.
B
(A)
c
1 (A) 2 (A) 3 (B)
M: Do you run asmah business? Do you have trouble
finding the time to keep your office clean? Then worry
no more. We are here to help you. If you are having a
hard time keeping your business neat and clean, just M: That’s all for today’s sports news. Here is your 6
call Red Sun Cleaners. o’clock traffic report. There was a car crash with
serious injuries on the westbound city expressway. It
happened 15 minutes ago, so emergency workers are
c still there. All the lanes are closed.

1 (B) 2 (A) 3 (A)
1 W: Showers and thunderstorms are affecting the coastal

W: Do you dream of having the perfect job? Are you region. More than 50 millimeters of rainfall was
having difficulty finding a job that’s right for you? If recorded last night, and we expect more than 30
so, lolani Community School’s counseling workshop millimeters of rain this evening. So don’t forget to
will be perfect for you. During the workshop, we will grab your umbrella.
provide useful instructions on how to find a job that
matches your interests and abilities.
M: Traffic is moving slowly for at least a half mile

approaching the construction site. While the highway
M: Centerville Factory and Co. has an opening for an is under construction, we recommend you take a
experienced electrical supervisor. The person in this different way. Right now, the downtown expressway
position will supervise the Electrical Department and and Parkway Avenue are better options.
be responsible for the maintenance and repair of the
electrical systems in the entire factory. Applicants
must have an electrician’s license.
1 (B) 2 (C) 3 (B) 4 (C) 5 (B) 6 (A)

[1-3]
1
W: Good evening, everyone. This is Jennifer Lee M: Hello, everyone. Thank you for coming. I know all of
with your local news report on Thursday. This you have traveled a long way to attend this meeting.
week’s cold weather is expected to ease soon. As you know, the purpose of this meeting is to come
Tomorrow, temperatures will go up to 10 degrees up with some recommendations on boosting sales. As
Celsius. It might be a nice day for outdoor you can see, we experienced our lowest sales figure
activities since we will have lots of sunshine. I this month.
recommend you go out and enjoy this warmer
weather. Please stay tuned for the local news
coming up next, where you can get latest updates
W: Thank you so much for the opportunity to give a
about what’s happening in town.
speech at the Wildlife Association. As all of you
know, a lot of wild animals are in danger of becoming
extinct. And we all agree that we have to do
something about that, otherwise, we won’t be able to
[4-6] see those wild animals any more in the near future.
M: Today, the mayor announced the city’s plan

to build a community library for local kids and
M: I am honored to introduce tonight’s speaker, Deborah
parents near the state university. He emphasized
the fact that this community library will allow local Parker, the author of the new novel Pioneer. She is
children to utilize a variety of books, references, here tonight to share some interesting stories about
and resources. In addition, he said that the new her novel. After her speech, an autograph session will
library will offer a lot of useful workshops and follow.
programs that can encourage a love of reading
and life-long learning. The programs include
storytelling, music performances, and cultural 02. Internal Announcements p.98
events.
Exercises
ÍẠÌ
1 I apologize for the inconvenience.
2 I have a note about a change in a schedule.
Unit 12 I Speeches & Internal
3 I would like to remind you that we have some free
Announcements snacks prepared for you.
4 We regret to inform you this service is no longer
101. Speeches p.96
available.
Exercises
Aj B
1 ham honored to give this speech. (A)
2 Let’s all give a big hand to those who are here.
3 I want to remind you about the reception. W: Please join us for a short session on how to use our
4 Welcome to the Promotions Department. new computer system. This course was designed
to familiarize employees with the new features of
the system and to answer your questions. It will be
B offered in the conference hall on Friday, October 15, at
(A) 4:30 P.M.
M: Good evening, everyone. I am Robert Nathan, the

owner of Foodland. Since its foundation in 1998, Iffl
Foodland has grown to become one of the biggest 1 (C) 2 (B) 3 (B)
food distributers in the nation. I would like to welcome
all of you to Foodland. We’re glad that you have 1
joined US to contribute to our success! W: Welcome to the training session for new employees.
The topic of today’s training is the staff performance
evaluation policy. It has been established to give
c employees constructive feedback on their performances.
1 (C) 2 (C) 3 (A) And it can also help you become more effective at
your position.
17
1 (C) 2 (A) 3 (C) 4 (C) 5 (A) 6 (D)
M: We are delighted to announce that the winner of Incomplete Sentences

[1-3]
this fall’s sales contest is Jennifer Jonas. Jennifer
M: Herewas
is a successful
graph that at selling
shows our50market
cars, which
shares no one has
PARTS 5-6- Text Completion
in accomplished in the
different regions lastcountry.
of the 5 years. You
Her achievement
can see
Reading
is one
that particularly impressive
of our regions because
occupies it happened
a very small in a Comprehension
monthshare.
market that isThis
generally considered
problem stands outslow.
since the
other three regions are doing a lot better this Unit 01 I Nouns & Pronouns
year. I am so sorry to announce this, but we have
p.109 I
finally
M: May decided to close
I have your downplease?
attention, the operations in advised
Please be
101. Functions of Nouns
thethat
region
therewhere salesa are
has been muchinlower
change than the
the conference
other regions.
schedule. TheThis decision
speaker for was
the 2inevitable due
o’clock presentation Exercises
to has
the aincrease
family in labor costssoand
emergency, the increased
he won’t be able to make A
competition in note
it. So please the market. Foristhose
that there of you whoat 2.
no presentation 1 position, Object of a preposition
have been working in this region, we will make 2 applications, Object
every effort to minimize the damage that could
3 competitors, Complement
possibly happen to you. p.101
Practice with Actual Questions 4 preparations, Subject
[4-6]
5 patient, Subject
M: Welcome to this special gathering in honor of Dr.

B
Thomas Joyce, who is leaving the Seattle Medical
1 (B) 2 (A)
Center after 30 years of employment. While we are
very sad to see Dr. Joyce leave, tonight is about
celebrating his service and the growth that he
P-110 I
has brought to the organization. As we all know, 102. Positions of Nouns
he started his medical career here and had been
working as the director of the organ donation A
center for 10 years. Now that he is stepping down, 1 my passport 3 an apartment
he is planning to continue his career by teaching 2 the contract
4 high rent
students at the Seattle Medical School.
B
1 (D) 2 (A)
03. Countable & Uncountable Nouns p-111

A
1 furniture 4 relatives
2 complaints 5 information
3 much
Bi
1 (B) 2 (B)
04. Pronouns p.112
Exercises
A
1 him, he 3 us, we
2 We, us 4 I, yours
B
1 (B) 2 (A)
18
1 (B) 2 (A) 3 (D) 4 (A) 5 (D)
Practic p.113
6 (B) 7 (C)
e with
8 (A) 9 (A) 10 (A) 04. Forms of Comparative & P122
11 (B) 12 (A)
Actual 13 (A) 14 (A) Superlative Adjectives & Adverbs
1 (B) Questio
2 (D) 3 (A) 4 (C) 5 (B) 6 (D)
7 (B) ns 8 (B) 9 (D) 10 (A) 11 (A) 12 (C)
Exercise
13 (D) 14 (B) s
A
1 quicker 2
cheapest
Unit 3 best
B
02 I
1 (B) 2 (A)
01.
Adje
Functi
ctive
sExercise
ons
s &
&
APositi
Adve 05. Uses of Comparisons of Adjectives p123
1
onsdifficult
rbs of - complement (subject complement) & Adverbs
2 heavy - modifier (modifying a noun)
Adjec
3 wrong - modifier (modifying a pronoun)
4
tives
convenient - complement (object complement)
Exercise
p.119 s
A
5 angry - complement (subject complement)
1 faster 3 longer 5 most
2 most 4 well
B
1 (B) 2 (C) B
1 (A) 2 (B)
02. Practice p.124

Functi with
Exercise Actual
ons
s
& Questio
APositi
1 completely, demolished
ns
ons of
2 Finally, the two companies agreed onjhe terms of the
Adver
contract
3bs p.120
regularly, exercise
4 conveniently, placed Unit 03 I Verb Tenses
5 really, hard
101. Present simple & Past simple p-129 I
Exercises
B
1 (D) 2 (B) 31
1 meet 4 decided
2 includes 5 gathered
03. Special Adjectives & Adverbs p.121 3 arrived 6 described
Exercises B
A] 1 (C) 2 (B)
1 lately 4J
2 hardly 5 late
3 costly 02. Continuous Tenses p.130
Exercises
B
1 (D) 2 (A) A
1 was distributing 4 are having
2 will be closing 5 am looking
3 will be offering
1 (B) 2 (D)
19
1 (C) 2 (C) 3 (D) 4 (B) 5 (D) 6 (C)
7 (C)
03. 8 (D) 9 (D) 10 (B) 11 (B) 12 (D) p.131 03.
13 (A)Prese 14 (B) 15 (B) Comm
1 (D) 2 (A) 3 (C) 4 (B) 5 (C) 6 (D) Exercise
nt
Exercise
7 (B) s 8 (A) 9 (C) 10 (B) 11 (A) 12 (C)
on
s
APerfec APassiv
13 (B) 14 (C) 15 (C) 1 involved in
1 t have just finished 3 have experienced
2
e satisfied with 3 excited about
2 Have you ever considered 4 have had 4 engaged in
Expre
B
ssions
B p-141
1 (D) 2 (C)
1 (D) 2 (C)
Practice p.142
04. with
Actual
Futur Questio
eExercise
s
ns
Asimpl
1 are going to arrive
e&
2 will have started
3 are going to do
4 will double
Futur
e Unit
B
Perfec 05 I
p.147 I
1 (D) 01.
To-
t p-132 2 (C)
To-
infini
E infiniti
Practice p.133 x tives
with e Ave as
Actual r1
c a
to renew, Object
Questio
ns i 2 Noun
to visit, Object complement
s3 To be, Subject
e
s4 to run, Subject complement
5 to schedule, Object
Unit 04 I Active Voice & Passive Voice

B
1 (A) 2 (B)
A! 02. To-inflnitive as an Adjective p.148

1 promoted 4 will be fixed
2 was promoted 5 was written
3 wrote A
1 an opportunity to visit 3 the right to speak
B 2 a decision to merge
1 (C) 2 (B)
B
1 (D) 2 (A)
02. Passive Voice of Present Perfect P'140
& Modal Verbs
03. To-infinitive as an Adverb p.149
A|
1 has been made 3 cannot be made
2 should be turned 4 has been signed A
1 To provide 4 In order to attract
B 2 to announce 5 to offer
1 (B) 2 (D) 3 to increase
20
1 (B) 2 (A) 3 (A) 4 (B) 5 (D) 6 (C)
B
7 (D) 8 (A) 2 (C) 9 (A)
1 (D) 10 (C) 11 (B) 12 (D) 03. Common Expressions Followed p.159
13 (B) 14 (D)
by a Gerund
04. Exercises
Unit 06 I Gerunds
Verbs A
Exercises
Followe 1 working 3 handling
2 taking 4 preparing
19
d by a
1To-
promised to provide
B
infinitiv
2 wants to increase
3 encourage all the staff members to take 1 (D) 2 (C)
e p.150
B p.160
1 (A) 2 (B)
1 (D) 2 (C) 3 (D) 4 (B) 5 (D) 6 (B)
7 (B) 8 (C) 9 (D) 10 (B) 11 (B) 12 (C)
Practice p.151 13 (A) 14 (A)
with
Actual
Questions
Unit 07 I Participles
01. Functions of Participles p.165
Exercises
p.157 I
01. Functions of Gerunds A
1 offering 4 rewarding
Exercises 2 written 5 organized
A 3 made
1 studying, Subject
2 collecting, Complement B
3 working, Object of a preposition 1 (D) 2 (B)
4 funding, Object
5 getting, Object of a preposition
02. Present Participles and Past P'166

B|
Participles
1 (C) 2 (B)
Exercises
A
02. Verbs Followed by a Gerund p.158 1 provided 3 prepared
2 experienced 4 making
Exercises
A B|
1 working/to work 4 going 1 (C) 2 (D)
2 taking/to take 5 to live/living
3 hiring
03. Participles as Adjectives p.167

B
1 (A) 2 (D) Exercises
HI
3 excited
1 confused
2 depressing 4 disappointed
B
1 (B) 2 (C)
21
104. Participial Phrases p.168
04. Conjunctions in Adverb Clauses (2) P178
(Reason, Concession, Purpose, and Result)
Exercises
A Exercises
1 Moving 2 Translated 3 understanding
!A|
1 since 2 Though 3 so that
B
1(D) 2(C)
B
1 (D) 2 (C)

1 (C) 2 (C) 3 (C) 4 (D) 5 (C) 6 (A)
7 (D) 8 (A) 9 (c) 10 (C) 11 (B) 12 (A)
1 (B) 2 (A) 3 (A) 4 (A) 5 (A) 6 (D)
13 (A) 14 (A)
7 (D) 8 (A) 9 (A) 10 (C) 11 (B) 12 (A)
13 (B) 14 (C)
Unit 08 I Conjunctions
Unit 09 I Prepositions
01. Coordinating Conjunctions & P'175
Correlative Conjunctions 01. Prepositions of Time p.185
A A
1 so 3 either, or 1 at 4 on
2 Both, and 4 not only, but also 2 until 5 in

3 for
B
1 (B) 2 (B) B
1 (C) 2 (C)
02. Conjunctions in Noun Clauses P176

(that/if/whether) 02. Prepositions of Place/Position/ p.186
Direction
Exercises
Exercises
AS A
1 that 3 Whether
1 in 4 in
2 if 4 That
2 throughout 5 next to
3 at
B
1 (A) 2 (D)
B
1 (B) 2 (A)
03. Conjunctions in Adverb Clauses (1) P' 177
(Time and Condition)

103. Other Prepositions p.187
Exercises
Exercises
A
A
1 After 3 since
1 by 3 with 5 as
2 As 4 Providing that
2 by 4 with
B
1 (D) 2 (C)
1 (A) 2 (B)
22
i Practice with Actual Questions p.189
04. Prepositions vs. Conjunctions p-188 04. Relative Adverbs

1 (A) 2 (A) 3 (C) 4 (D) 5 (B) 6 (D) p.198
7 (A) 8 (A) 9 (D) 10 (B) 11 (A) 12 (D)
13 (C) 14 (A) 15 (B) 16 (D)
A A
1’01.1 Subject Relative
(Despite/ln Pronouns_________p-195
spite of), (Although/Though) 1 where 3 when
2
' Exercises (while), (during) ,■1‘\ '■ 2 how 4 why
3 (because/since), (because of/due to/owing to)
B
B 1 (B) 2 (D)
1 (B) 2 (D)
1 (A) 2 (B) 3 (B) 4 (A) 5 (c) 6 (B)

7 (A) 8 (A) 9 (B) 10 (A) 11 (B) 12 (B)
13 (A) 14 (D)
Unit 11 I Subjunctive Mood

Unit 10 I Relative Pronouns & Relative
Adverbs 01. First Conditional & Past Subjunctive p.205
A
1 knew, would go
3 were, would apply
2 rains, will be canceled
A 4 back up, will not lose
1 who 3 which
2 that B
4 who
1 (A) 2 (D)
B
1 (B) 2 (A)
02. Past Subjunctive & Past p 206

Perfect Subjunctive
02. Object Relative Pronouns p-196
A
A 1 would take 4 would have gone
1 which/that 3z 5 who/that 2 would have tried 5 had invited
2 z 4 which/that 3 we re/was
ill B
1 (B) 2 (A) 1 (C) 2 (D)
03. Possessive Relative Pronoun & P197 103. Mixed Subjunctive p.207
Relative Pronoun What

Exercises
Exercises A
1 wouldn’t be
{£1 2 hadn’t helped
3 hadn’t had
4 would be
1 whose 3 whose 5 whose
2 what 4 What
B
1 (D) 2 (B)
B
1 (A) 2 (B)
23
1 (A) 2 (C) 3 (C) 4 (D) 5 (D) 6 (B)
Practice p 217
7 (D) with 8 (A) 9 (B) 10 (B) 11 (B) 12 (B) 03. Agreement in Number (2) '
13 (C)Actual
14 (A) 15 (A) 16 (B) 17 (B)
I 01.Questio
Agreement
ns in Tense p.215 I (Uncountable Nouns, To-infinitives,
Gerunds, clauses Introduced by that)
A
1 would lay 3 went A|
Unit 12 I Agreement 1 was 3 has
2 enjoys 4 prevents 2 is 4 is
1 (A) 2 (C) 3 (A) 4 (A) 5 (B) 6 (B)
7 (A) 8 (B) 9 (C) 10 (B) 11 (C) 12 (B) B

13 (D) 14 (A) 15 (B) 16 (A) 17 (B) 1 (B) 2 (A)
04. Agreement in Number (3) p-218

(Nouns with a Quantifier)
B
1 (C) 2 (B)
02. Agreement in Number (1) p-216 1 are 3 is

2 has 4 is
(Singular/Plural Nouns)
B
1 (A) 2 (B)
A
1 are 3 need
2 are 4 has Practice
with
Actual
B Questio
1 (B) 2 (B) ns
24

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TOEIC Preparation

Tai Sach mien phi tai: Sachmoi24h.com

TOEIC Preparation LC + RC Volume 1 & Volume 2 are the right books

It is important to understand that TOEIC is not the kind of general

TOEIC Preparation LC + RC series can be used in class with the assistance

Unit 05 Yes/No Questions 39

Unit 09 At Public Places 69

Broadcasts Listening Comprehension

Parti Photo Descriptions (J) Photos of One Person

(J) Questions with WHO Part 2 Question - Response

Parts 1 Conversations (J) Business Activities

6 Tai Sach mien phi tai:

Ire fvhxe tlrr{-e tense Is teemed by "1 • bare BsMttre

The S-t-ee perfect tense usuaby gees with the phrase

grammar point which is frequently

Exercises (B) decides (B) turned

There are two exercises below each

Practice with Actual

Tai Sach_ mien phi tai:

TOTAL 7 Parts 200 120 minutes 990

ự Predict possible verbs and nouns that may be heard.

Listen to the statements and choose

Tai Sach mien. phi tai: Sachmoi24h.com"

Practice Listen and choose the best answer. 001-01

(A) A woman is wearing gloves.

(A) A man is a pair of shoes. (D) She is a document.

Practice Listen and choose the best answer. 0.01-04

(A) They are sitting next to each other.

(A) They some vegetables. (A) The men. horses.

Practice Listen and choose the best answer. A 01-07

(A) They are sitting at an outdoor table.

(A) are (A) A man to a

14 Tai Sach mien phi tai: Sachmoi24h.com

0 The man is installing a projector.

® The woman is lying on the grass.

@ The men are facing each other.

® The man is leafing through his notebook.

© Some men are unloading packages.

@ The man is wheeling the cart into the room.

® He is vacuuming the stairs.

© A lot of people are boarding a train.

@ The woman is watering the flowers.

(A) (B) (C) (D) (A) (B) (c) (D)

(A) (B) (C) (D) (A) (B) (C) (D)

16 Tai Sach mien phi tai: Sachmoi24h.com

Practice Listen and choose the best answer. A 02-04

(A) Some passengers are boarding a train.

(A) Beach towels on a chair. (A) under the bridge.

Tai Sach mien phi tai: Sachmoi24h.com 19

® The tourists are holding on to the railing.

@ The waiter is sweeping the floor.

® A worker is painting the pavement.

@ A car is parked next to a curb.

® Kelly is learning flower arranging.

© Tim is trimming the lawn around the flowers.

® There is a grocery store next to the post office.

® Some flowers have been planted in a pot.

© The man is painting the ceiling blue.

® All the seats are occupied at an outdoor café.

Tai Sach mien phi tai: Sachmoi24h.com

(A) (B) (C) (D) (A) (B) (C) (D)

(A) (B) (C) (D)

• ■ ■ ... . ■ ... .■ ■ '7

IQ: is the _ in the____________? A: He is his job.